Maybe it's my imagination, but I could have sworn that it was mentioned right after that segment that Hastings had since seen to it that the number was added to the site.

Ahh... I see what they've done. If one doesn't log in but clicks on the How It Works tab, one can readily see the number since they want to sell you something.

If one is a customer, however, who would presumably be logged in, the number is harder to find, since one would most likely wish to report a problem or dissatisfaction with the service.

Not your imagination Michael, at the end of the segment Stahl mentioned that Netflix had since surfaced the phone number on their site. Fact checking on The Consumerist... it's craptastic!

You are correct, Michael. Here's what Stahl said, taken from page 3 of the CBS transcript linked above:

"Apple plans to boost its new downloading business by introducing iTV within six months. It's a box that will connect the Internet and TV. Reed Hastings told 60 Minutes he'll unveil plans for his own download service in January. And Netflix has posted a customer service number on its Web site." [emphasis added]

I suppose it's good to have a phone number, but I'm wondering how much that would be needed. I have Netflix and the only problems I've had have been with scratched or cracked DVDs. That can be fixed by clicking through some pages to report it and they're excellent about sending replacements right away. I suppose if something went haywire with the billing that would be good if you need to escalate beyond the click-throughs on the site for that problem, too.

Good. Netflix is getting slimy as it grows. I complained to them about their lack of number in the past. Seems they don't give a fuck if their customers complain. But when 60 minutes embarasses their CEO, then something happens.

I think that it's very important for businesses to have phone numbers available, from a security point of view. You're not supposed to give your information out to someone who calls you. You're supposed to call them, at a phone number you know belongs to them. If there's no phone number you can find, so you can call them, then those companies are putting you and your information at risk.

Anyone interested in placing bets on when the number disappears from the website?

Who said the posted a customer service number on their web site? BS X100! Will not contact you for any reason. Anybody else having a problem with mailed dvds not getting to Netflix? I mailed 3 dvds at the same time from the Hospital mail Box and they didn"t recieve them. So I took their advice and mailed them from the Town Post Office and guess what? They"re missing again. The thing that irks me is that I don"t have dvds in a timely manner so I"m getting ripped off. I"m switching seeing as how they don"t want to fix the problem.Losers

Once they got your credit card they bill like clock work , even if they are not sending you any dvd's I could not contact them so I let the Que get empty 3 month's now They are still taking my money.

I am so glad I found this site! Just today I signed up for netflex and I got a email alert that my credit card was double billed! First off it is supposed to be a FREE trial offer and then they charged me twice! I looked and looked for a customer servie number and had no luck, I was begining to get really upset, then I found this site and the number was here, I called netflex and told them to give my money back and cancel my subscription that I had! I will be alerting everyone I know about this company! It really does suck! It's terrible that they don't have their phone number for all to see, what are they hiding? Makes you wonder, huh?