your rights
We've posted a lot of stories of businesses requiring customers who pay with a credit card to make
minimum purchases, or
pay a surcharge, or
show ID. And as we've
repeatedly said, the businesses' merchant agreements with the credit card companies forbids these practices. A reader wrote in to argue that this might not be true, as many businesses contract with third-party credit card processors, and are not bound by the merchant agreement. So we did some investigating.
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stupid
Reader Jereme writes:
This last evening I was hungry and decided that I wanted Jack In the Box. So I went to the Manhattan Beach, CA store on Sepulveda Ave. When I pulled up and was beginning to determine what I wanted for dinner I noticed a sign on the order board. It stated that in order to use a credit card it required a 30 dollar purchase, ID and a signature. While I have seen minimum payment requirements before at various liquor stores and restaurants I have never seen one so high especially for a drive thru window...
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customer service
Amy's Ice Cream has a new sign (right) that seems to say that the $10 minimum charge is suggested, not required. The sign we originally posted (left) was one a store manager had replaced the 'official' sign with, according to Steve.
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customer service
Our article on the minimum credit card fees charged at Amy's Ice Cream generated quite a little uproar. Amy is pictured, left, helping award
Lonnie Williams with the "Best Transition" small business award in Austin. It's made from left-over toffee ice cream.
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csr
Erik went ahead and consolidated the merchant policies of Discover, Mastercard and Visa, which leads to a startling conclusion.
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csr
We're scratching our heads and going in circles and starting to get dizzy.
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credit cards
Having to purchase a minimum amount at stores might not just be annoying, the merchant could also be in breach of contract with the credit card companies.
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