• baby come back

    Cablevision Wants You Back, Promises "Free 911"

    Ever since switching to FIOS a few months back, reader GiteEmSteveDave has been pestered by his old provider, Cablevision. Like any other jaded ex, Cablevision is losing it's mind in well-meaning promises - like, offering "411+911 FREE". Gitem, you have to be firm - you had good times together, but you're with FIOS now, and Cablevision needs to move on and accept it. If they don't get the picture, then maybe a little tough love is in order.

    3:00 PM on Thu Nov 20 2008
    By Alex Jarvis
    5,644 views, 44 comments

    Most discussed Rhayader: a) Tell them to shove it. b) What the hell does "Git'Em Steve Dave loves this guy --->" mean? more »

  • bad install

    "It's Been 35 Days, Can Someone PLEASE Properly Install FiOS?"

    Reader David has been trying to get his Verizon FiOS installed and running for 35 days now. He's escalated his complaint to the highest level and it seems that Verizon is simply powerless to fix the problem. We'd ordinarily suggest he cancel and use another company — but he's locked into Verizon by his homeowner's association. Even if he doesn't use it (and currently, since it's not working, he's not using it) he has to pay for it. More »

    11:36 AM on Fri Oct 31 2008
    By Meg Marco
    8,919 views, 36 comments

    Most discussed homerjay- Smiling politely: HOA = EVIL. When shopping for a house, RUN, don't walk, from any house that is part of an HOA. more »

  • success stories

    When 9 Phone Calls Can't Get Your FiOS Installed, Email The CEO

    Reader Bill was getting the run around from Verizon— but he wasn't even a customer yet! His dramatic ordeal started on October 9th, and by the 16th he'd taken a full day off of work, called Verizon nine times and still he was without FiOS. More »

    10:35 AM on Fri Oct 17 2008
    By Meg Marco
    11,250 views, 32 comments

    Most discussed JMB: Maybe the headline should read "When 9 Phone Call Can't Get Your FiOS Installed, Support a Company That Actually Wants more »

  • verizon

    Verizon Told Me Their FiOS Gift Card Promotion Never Even Existed

    Reader Jacob says that he's been getting the runaround for months after signing up with Verizon during their free $200 Circuit City gift card promotion, but he finally reached his breaking point when a Verizon rep told him that the promotion never even existed. Too bad it did exist, and we wrote about it. More »

    6:30 PM on Tue Sep 30 2008
    By Meg Marco
    10,759 views, 31 comments

    Most discussed azntg: Did Verizon hire the former Iraqi Minster of Information as the head of their promotions department? more »

  • verizon fios

    Dear Verizon: I Am Canceling FiOS Because Of Your "Ridiculous And Unacceptable Billing Practices"

    Reader Rob has cc'd us on the Executive Email Carpet Bomb that he launched on Verizon due to the fact that he has been unable to get them to send him a bill. Each month (for the past 3 months) Verizon has been deducting random amounts of money from his checking account, and when he asks them to send him some sort of bill (electronic or paper) they assure him they will — and then they don't. By his calculations, Verizon has overcharged him $117.68 over the last three billing cycles. More »

    1:55 PM on Mon Sep 15 2008
    By Meg Marco
    14,281 views, 71 comments

    Most discussed vdragonmpc: I wonder how the OP was able to post on the consumerist but not go to www.verizon.net and get his more »

  • Fire Hazards

    Most Verizon FIOS Installations Violate National Electric Standards

    A two-year investigation has concluded that most Verizon FIOS installations fail to meet national safety standards, and could cause fires or electrocutions. FIOS is famous for house fires, but New York's Public Service Commission first started its investigation back in 2006 after several inspectors discovered improperly grounded installations. More »

    6:00 PM on Sat Aug 30 2008
    By Carey
    19,275 views, 32 comments

    Most discussed Ragman: Man, what kind of techs are they hiring that think PVC is conductive? Besides, you can't always attach it more »

  • comcastrophe

    Comcast Disconnected My Verizon, What Should I Do?

    Here's an odd situation: Reader Stephen says that Comcast (his old cable company) disconnected his new Verizon cable. He's not sure what exactly he should do about it and would like your advice. More »

    1:34 PM on Mon Aug 18 2008
    By Meg Marco
    27,746 views, 59 comments

  • time warner cable

    Time Warner Cable Customers Can't Play World Of Warcraft

    Update: The Director of Digital Communications at Time Warner Cable has responded.

    We don't play World of Warcraft, but if we did, it looks like we'd have to cancel Time Warner Cable and install FIOS in order to guarantee a connection to Blizzard's servers. That's what some East Coast WoW players are saying—they've been suffering disconnections and game-killing lags for months now, and Time Warner Cable seems unable to solve the problem. They swear they're not doing anything to disrupt or throttle gamers, and say that "customers who are having problems on the local level should contact customer service." Based on the 24-page thread on Blizzard's forums, TWC's customer service has yet to resolve the issue. More »

    5:17 PM on Tue Aug 12 2008
    By Chris Walters
    16,806 views, 78 comments

  • verizon

    Call The NJ Verizon Landline Escalation Hotline

    908-717-3115 is the number for the NJ Verizon Escalation Hotline. This is the number they're giving out to Verizon customers in NJ who signed up for FiOs and are still waiting for their free LCD TVs. Leave your name and number and they'll call you back.

    11:30 AM on Wed Jul 23 2008
    By Ben Popken
    1,440 views, 6 comments

    Latest by sn1per420: I'm in NJ, and after 21 weeks of waiting "10-15 weeks" for our free TV, I called the office of more »

  • fios

    Upgrade FiOs Speeds From 5/2 To 10/2

    Verizon FiOs recently doubled its download speed for consumer and small businesses from 5 to 10mb, but reader Lindsay says she wasn't automatically upgraded. Luckily, if you're in the same boat, you can upgrade by calling 800-688-2880, entering the phone number on your account, pressing 3, then 5, then 2. Lindsay writes, "I got to a rep very quickly and she got everything switched. It cost me $3 more due to a rate change since I signed up, but that’s not too much to ask for double the download speed."

    11:44 AM on Mon Jul 21 2008
    By Ben Popken
    3,504 views, 22 comments

    Latest by Adisharr: I just upped my Roadrunner service from 10Mb/768k to 15Mb/1Mb. It's been really solid and my usenet server is more »