Consumerist

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Delta

Delta is selling airline tickets from New York City to Chicago for $79 each way. You must depart October 11th and return between October 13-14th. [TravelZoo via their Twitter feed]

small claims court

Customer Sues Delta For Bogus Weather Cancellation, Wins

Meet Mitchell Berns. Delta slapped him with a bogus weather cancellation and, rather than sit down and take it, he booked himself and his family on another flight — then sued Delta in small claims court and won a default judgment. Berns is a lawyer, but he didn't do anything that you couldn't do. More »

airline fees

Top 3 Most and Least "Fee Crazy" Airlines

Airline fees are a controversial topic these days, so we look a look at the fees that airlines were charging and picked the top 3 most and least "fee crazy" airlines. Avoiding fees is hard, so why not try to avoid the airlines that charge them instead?
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fees

Delta Wants $300 In Fees On A $306 Ticket

When reader Anayah booked a ticket for her little sister to come visit her in New York, she specifically asked Delta if there would be a fee for an unaccompanied minor. They told her (twice) that since her sister was 14, there would be no fee. When Anayah's family got to the gate Delta informed them that there would be a charge of $100 each way. Anayah's mother could not afford to pay this fee and, since Delta would not allow Anayah to pay the fee in person at the ticket counter in New York, there would be an additional charge of $100 to pay by phone. The confusion caused her sister to miss her flight, and now Delta wants another fee to rebook her. More »

It's really not a good week for Delta: when a flight from Los Angeles to Atlanta prepared for landing early this morning, the crew discovered the body of a 61-year-old woman locked in a bathroom. Cause of death is still being determined. [SFGate] (Thanks to Gino and Lee!)

delta airlines

Delta To Charge $50 For The Second Checked Bag, $125 For A Third

Delta Airlines announced yesterday that they will be doubling the fee for a second checked bag, blaming high fuel costs and asserting that it's "still a good value when compared with shipping or luggage services." More »

delta

Delta Increases 2nd Checked Bag Fee To $50

Delta announced today that it's doubling the fee for a second checked bag from $25 to $50, effective on new bookings starting July 31st for all travel after August 5th. Got a third, fourth, or fifth bag and a lot of money to burn? Fees for those will rise from $80 per bag to $125 each. More »

delta

Delta Makes Woman With Muscular Dystrophy Crawl Off Plane

On July 20th, Julianna's (delayed) Delta flight landed in Atlanta at 7:30pm, with a connecting flight scheduled for 8:05pm. Julianna, who has muscular dystrophy, missed the connecting flight because nobody came with a wheelchair until 8:05—the same time the connecting flight took off. To make matters worse, the plane crew told Julianna she might make the flight anyway if she stopped waiting for help and got off the plane right now, so she crawled down the stairs on her own. When the wheelchair came she was "wheeled into a back room and advised" that her plane had taken off. But that was just the first half of her ordeal, and the next eight hours only got worse. More »

rule 240

The Ultimate "Rule 240" List

Some airlines still call it "Rule 240" and others a "contract of carriage" but no matter what the name, it still means the same thing: power to the traveler. But which airlines still use it and how much does it protect a traveler? More »

Vouchers

Delta: Sorry Your Lung Collapsed, But You Should Have Used Your Voucher Sooner

Trevor's lung collapsed last year, flummoxing his plans to travel with Delta from New York to Toronto. Delta issued a voucher and promised Trevor that it could be redeemed anytime within one year. What they didn't tell him, at any point, was that they started counting not from the date of his planned travel, or from the date he requested the refund, but from the date they issued the original ticket. More »