Dell

Apple's Customer Service Kick Dell's Ass, Empirical Evidence Shows
Are you a PC or a Mac? If you're enjoying great customer service, chances are you're a Mac, based on some new data released by VocaLabs. More »

2:45 PM on Wed Nov 19 2008
By Ben Popken
21,312 views, 155 comments

Most discussed Jonbo298: Still not convincing to buy an overpriced laptop. *cues flames* more »
Email Michael Dell

If you would like to contact the CEO of Dell to tell him how much you enjoy his company's products and services, his direct email address is Michael@dell.com. We've previously posted michael_dell@dell.com, and that, while it arrives at his office, does not go to him personally.

(Photo: Joi)

9:11 PM on Mon Nov 17 2008
By Ben Popken
4,220 views, 44 comments

Most discussed GuinevereRucker: Nothing wrong with Dulls... unless you consider the fact that they run Windows. more »
Dell is offering employees a week of unpaid leave in order to cut costs. "Dell informed employees of its cost-cutting measures in an e-mail from chief executive Michael Dell. The note explained that although the leave program is voluntary, the company may resort to layoffs if it cannot save as much as hoped through this round of cutbacks. " [Dallas Morning News] MORE »

32 comments
extended warranties
Best Buy Threatens To Replace A $2200 Sony Laptop With An Asus EeePC
Is there a difference between a Sony TZ ultraportable laptop and an Asus Eee PC? Reader Ignacio bought Best Buy's accidental damage protection plan for his $2200 Sony TZ laptop, and when he did, indeed, drop it — Best Buy threatened to replace it with a $600 Asus Eee PC, and finally decided to issue a $1200 gift card — the price of a 15" Dell notebook. Fair? More »

3:19 PM on Tue Nov 4 2008
By Meg Marco
73,056 views, 216 comments

Most discussed ChrisC1234: He's getting screwed. However, he is still coming out better had he not bought the damage warranty at all more »
recalls
Batteries From Dell, Toshiba, and HP Laptops Recalled
35,000 laptop batteries from laptops sold from 2004-2006 have been recalled for fire and burn hazards. There have been 17 fires and 2 burns associated with these batteries, so if you've got one, make sure you take care of this issue. More »

4:25 PM on Fri Oct 31 2008
By Meg Marco
8,204 views, 16 comments
dell mini
Shipping Delays For Dell's New Mini Laptop?
Reader Steven wrote in to let us know that his Dell Mini's ship date keeps getting pushed back and he's starting to become annoyed. More »

2:47 PM on Thu Oct 23 2008
By Meg Marco
5,382 views, 72 comments

customer service
Dell: We Can Only Send You The Wrong Kind Of Battery
Dell charged this guy's daughter over $200 for replacement batteries that don't even match her laptop. When her battery died, Dell sent her the wrong battery. Since she was out of warranty, Dell insisted that they could only continue to send her the wrong battery. When she asked why, Bill says the a supervisor repeatedly said, "I don't know ma'am, that's not my problem." More »

6:28 PM on Tue Sep 23 2008
By Ben Popken
8,913 views, 22 comments

Most discussed XianZhuXuande: How can a 'computer guy' possibly ever recommend Dell? Especially to a non-computer guy or gal? more »
dell
Dell Downgraded From "Evil" To "Bumbling"

"They've been downgraded from evil to bumbling." - Me in FORTUNE about Dell's online thrusts that attempt to repair their image and listen to their customers more. What do you think? Do you feel any better about them than you did two years ago, or are do their customers still writhe in the eternal flames of "Dell Hell?" Would you add Dell to your Facebook?

Michael Dell 'Friends' his customers [FORTUNE]

2:39 PM on Thu Sep 11 2008
By Ben Popken
4,741 views, 51 comments

Most discussed iMe2: I have sent the same laptop back twice for cracking the screen and was able to do so with fast more »
dell
Dell Doesn't Care Where You Live, Keeps Delivering Packages To The Wrong Address
Elizabeth went out and bought a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, Elizabeth called Dell, which repeatedly promised that they'd get it right next time. One CSR even claimed that he personally called DHL to change the shipping address. (He didn't.) More »

5:00 PM on Sun Sep 7 2008
By Carey
21,815 views, 96 comments

Most discussed billbobbins: Stop buying these mass-manufactured PCs. They build them out of the cheapest parts they can find with the idea that more »
sales
Morning Deals
- Woot: Soundcast Audiocast Wireless Audio System for $49.99
- American Signature Furniture: Urban Living Queen Panel Bed for $299
- Dell: Flip Video 30 Minute Camcorder for $49.99 Shipped after rebate
Highlights From Dealhack
- Vann's: Klipsch iGroove HG iPod Speakers $100 Shipped
- Mac Connection: Apple iMac $1099 + Free VMWare Fusion Software
- Chefs: Labor Day Sale: Save up to 80% off Cookware, Kitchen Tools, & More
Highlights From Bargainist
- Southwest: Fares starting at $59 one-way
- Purina: Free bag of Purina Yesterday's News cat litter
- Arizona Jeans: 50% off select jeans and all shoes
9:07 AM on Wed Aug 27 2008
By Ben Popken
699 views, 4 comments

Latest by CountryJustice: Arizona Jeans? What am I in 1995 all over again? Tomorrow you'll tell me there's a clearance on more »

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