• journalism

    Reporter Pays Double MSRP For G1 Phone, Uses Flashmob To Get Revenge

    A Time Out New York reporter paid nearly double MSRP for a new G1 phone she bought off Times Square from Cellular Stop. After she realized she'd been had (internet access and texting were sold to her as "add-ons"), she went back to the store asking for an explanation. Instead, she says, six clerks began circling her and her friends, screaming and cursing and threatening to "break" their "fucking faces." Her friend was tossed against a wall and another clerk tried to smash her camera. More »

    6:45 PM on Thu Dec 4 2008
    By Ben Popken
    13,811 views, 55 comments

    Most discussed Incognito: My Gawd, I hate people. Can't she sue them for threatening her with physical violence? It can't be said more »

  • ripoffs

    Not Even Money Saves You From Foreclosure

    Eric lost his home to foreclosure, but unlike other homeowners, he had actually been trying for the past month-and-a-half to buy it back from the mortgage company for more than the mortgage. The law firm that was handling it, however, wanted an extra $20k in fees to make that happen. He told the realtor that he would buy it for more than it was going to be listed for. The realtor told him that he couldn't make a bid until it was "active," which would happen on 11-29. On Sunday he tells the broker he;ll give an offer on Monday. Monday rolls around and they've already sold the house to someone else, for less than Eric was willing to pay. They said they "forgot" that he was going to make a bid. Eric is livid. His story, inside... More »

    9:33 AM on Thu Dec 4 2008
    By Ben Popken
    17,088 views, 147 comments

    Most discussed TeeDub: Maybe next time you will stay current on your mortgage and this won't happen. more »

  • redonkulous

    Comcast Raises Prices, Disconnects Complaint Line

    Reader Benjamin is pissed because Comcast in his town of Richmond, VA they raised his rates, and justified it by saying they have to pass on the cost of rising gas, technology, and health care. He writes "Gas is a Buck' 69, they haven't improved the technology in my area, and health care... Really? They might as well of added a $5 fee to restock the candy bowl in the break room of the service center while they are at it." If that's not fun enough, see what happens when he tries to file a complaint about it. They try to route him to the complaint line...but it's been disconnected! More »

    3:39 PM on Tue Dec 2 2008
    By Ben Popken
    11,622 views, 93 comments

    Most discussed bravo369: I am about to file a BBB complaint about comcast. I want to get an HD box and have been more »

  • Mervyn's

    Mervyn's Charges $15 Fee To Talk To Customer Service

    Reader Christi reports that Mervyns, a mid-range department store that is closing all its locations, now charges you a $15 fee if you want to talk to customer service over the phone. When Christi called a store to complain, they told her to call the number back, accept the charge, then ask them what the heck was going on. Thing is, Christi was just calling to make a payment by phone, More »

    7:26 AM on Tue Dec 2 2008
    By Ben Popken
    9,869 views, 43 comments

    Most discussed sleze69: Unless there are clear cases where they will refund the $15 "deposit," I am pretty sure this is illegal. more »

  • plan b

    Walgreens Jerks You Around When You Try To Buy Plan B

    Michael's girlfriend tried to buy Plan B yesterday, but the Oxford, MS Walgreens pharmacy seemed to go out of their way to make it has hard as possible. Mere incompetence doesn't explain what happened. Instead, it sounds more like a consciously decided system of policies designed to discourage people from buying the pill... More »

    3:15 PM on Mon Dec 1 2008
    By Ben Popken
    67,894 views, 403 comments

    Most discussed jurijuri: I still think that if your religion interferes with your job, you should find another job. more »

  • lawsuits

    How To File A Lawsuit

    Consumerist empowers consumers to take on bad companies, but sometimes even the negative PR that Consumerist can bring to bear is not enough to persuade companies to behave. When that happens, you might have to sue in order to get what you want. Here is a brief guide to your options when you decide you need to escalate your complaint to the courts. More »

    2:57 PM on Mon Dec 1 2008
    By Sam Glover
    7,123 views, 30 comments

    Most discussed Eyebrows McGee: Make sure you check the fees (often available online). I live in a county where filing a small claims case more »

  • Aliph Quickly Replaces Melted Jawbone

    Marc is happy to report that Aliph really came through for him after he complained about Jawbone smoking and melting after he plugged it into his computer: More »

    11:34 AM on Wed Nov 26 2008
    By Ben Popken
    4,976 views, 23 comments

  • defects

    My Jawbone Melted

    UPDATE: Aliph Quicly Replaces Melted Jawbone More »

    8:43 AM on Tue Nov 25 2008
    By Ben Popken
    12,983 views, 77 comments

    Most discussed Mikestan: I think bluetooth headsets are ridiculous. People walk around wearing them all day and night. I've even seen people wearing them more »

  • sad

    Geek Squad Calls To Ask If The Appointment That Never Happened Was Satisfactory

    Reader James is upset. His TV is broken and Geek Squad can't fix it. He bought the TV and Best Buy's performance service plan — which hypothetically should replace his TV in the event that it cannot be repaired. Now, after 2 months, 27 days, a botched repair job and 6 unreturned phone calls, James is annoyed. He's launched an Executive Email Carpet Bomb on Best Buy and CC'd us. The best part comes near the end of the letter, when Best Buy calls James to ask if he was satisfied with a Geek Squad appointment that had never even happened... More »

    3:18 PM on Wed Nov 19 2008
    By Meg Marco
    13,512 views, 49 comments

    Most discussed Incognito: Dear James, I bought my Toshiba laptop from Best Buy a year ago and they managed to sucker me into the more »

  • loans

    Capital One Inspires Man's Loathing

    Mr Bill says his latest dealings with Capital One have him "wanting to spit venom." Whence this reptilian impulse? There is apparently no structure to refinance your loan with them. They consider it makes you a new customer, and they aren't making any new loans. This takes several hours and several phone calls to figure out. There also seems to be no way to pay off a loan with a credit or debit card. This also takes several hours and phone calls to figure out. It's really just totally frustrating for Mr. Bill. "What is this, 1987?" he writes. So he's taking his business elsewhere. His misanthropic misadventure, inside... More »

    12:29 PM on Wed Nov 19 2008
    By Ben Popken
    8,535 views, 68 comments

    Most discussed misslisa: I initially read the headline as:"Capital One Inspires Meat Loafing" more »