Cingular

etfs
"An 'Illegal ETF' Destroyed My Credit. Can I Go To Small Claims Court?"

"Jurgis" writes,

Now that the California Courts have ruled that ETFs are illegal, does Consumerist have any advice for consumers, like me, who have an outstanding ETF debt with a non-Sprint carrier?

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3:36 PM on Mon Aug 4 2008
By Chris Walters
12,977 views, 23 comments
get out of your cellphone contract
Want The New iPhone? Here's How To Escape Your Current Cellphone Contract ETF-Free
As the second coming of the Jesusphone 3G draws near, we wanted to remind customers of other wireless carriers that there are ways to escape your existing cellphone contract free of early termination fees, and trade your piddling Verizon, Sprint, or T-Mobile bills for hundreds of pages of gloriously itemized AT&T charges. Or just switch carriers. More »

6:14 PM on Thu Jul 10 2008
By Alex Chasick
51,582 views, 67 comments

Latest by presidentevil: Success! I got out of my Verizon contract today after only 3 calls (to 3 different Tier 1s) and 10-minute more »
In response to yesterday's post, another AT&T employee writes, "Just to clear up some confusion, AT&T may charge an administrative fee when paying your wireless bill with a representative. There is no charge to use the automated payment systems. The source for this is the tagline on my bill."

4 comments
hidden fees
AT&T To Charge $5 For Payments Over The Phone In May
An anonymous AT&T employee who says to call him "Vernon" wrote in to tell us that starting next Tuesday, March 11th, some customers in the Southeast who call in to make a payment will be charged $5, with the fee going nationwide by May. He writes, "I feel this is taking advantage of our customers' trust, because even when we put it on all of their bills, and let people know, there will be tons of reps that won't let the customer know they're being charged for taking their payment." More »

1:15 PM on Thu Mar 6 2008
By Chris Walters
3,690 views, 55 comments

Latest by susiechapstix: I paid my AT&T wireless balance, in full, through a customer rep. NOT ONCE did the representative inform me of more »
so long
AT&T Mobility's CEO Stan Sigman Retires After 42 Years
AT&T Mobility's CEO Stan Sigman has announced his retirement after 42 years with the company. The AP says:
Sigman began his career with Southwestern Bell Telephone as a stockman in 1965. He stayed with the company as it grew from the smallest Baby Bell to the nation's largest telecommunications company through a series of aggressive acquisitions.
How nice. More »

6:55 PM on Thu Oct 11 2007
By Meg Marco
1,471 views, 9 comments

Latest by mac-phisto: @liquisoft: i've experienced both from a customer perspective & an activation specialist. they both suck. more »
telephony
AT&T Promises Nationwide Naked DSL By The End Of The Year
Naked DSL, (DSL without the requirement to have a landline), will be available nationwide by the end of the year, according to statement made by AT&T to the Wall Street Journal. More »

1:11 PM on Thu Sep 20 2007
By Meg Marco
5,958 views, 32 comments

victories
Cingular's Class Arbitration Waiver Ruled "Unconscionable" By 9th Circuit Court Of Appeals

Like many many companies, Cingular has a little thing in their contracts saying that if you use their service, you void your right to a class action lawsuit and instead have to go through "mandatory binding arbitration," which is basically an extra-judicial corporate court exempt from many of the basic rules and laws and procedures and rights of real court. Well, today, that clause was ruled "unconscionable" by the 9th Circuit Court Of Appeals. Therefore, lawsuits can proceed against Cingular and go to real court, not monkey court. Hooray!

Shroyer v. New Cingular Wireless Docket No. 06-55964 [PDF] (Thanks to Fred!)

7:42 PM on Fri Aug 17 2007
By Ben Popken
24,735 views, 19 comments

Latest by mrwilson: Keep this in mind the next time you hear the oft-repeated maxim that "there is no benefit to consumer class more »
your rights
Consumers Can't Sign Away Rights To Class Action Lawsuits
The Supreme Court of Washington State has ruled that consumers cannot sign away their right to participate in a class action lawsuit, according to the Seattle Post-Intelligencer. More »

2:39 PM on Fri Jul 13 2007
By Meg Marco
2,911 views, 15 comments
hype
iPhone Rate Plans Revealed
Apple has posted the rate plans for the iPhone and a few reader questions have been answered. More »

10:33 AM on Tue Jun 26 2007
By Meg Marco
5,415 views, 43 comments
preventing id theft
AT&T Cold Calls You, Demands 4 Digits Of Your SSN, Disconnects Your Phone
Dustin paid the price for following Consumerist's advice and never giving personal information to people who call and claim to be from your phone company or your gas company or your bank. Someone called Dustin claiming to be AT&T and demanding that he confirm the last 4 digits of his SSN. Dustin honestly thought, as we would, that it was a meth-addict trying to get his SSN. More »

10:49 AM on Wed Jun 20 2007
By Meg Marco
6,045 views, 27 comments

Latest by hoo_foot: I had Comcast do something similar--cold call me and demand a credit card number to pay for a late bill. more »

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