Consumerist
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no etf
Reader Escapes Sprint With No ETF Thanks To Admin Fee Increase
Reader Kenneth says he escaped Sprint without paying an ETF because of our post "Escape Sprint ETF-Free Over Administrative Fee Increase." He sent us the transcript of his chat with Sprint so you can see how he did it. More » -
errors
Sprint: Can You Please Give Us $39,952 Today?
Reader Richard says he came home this summer to angry parents "because of our sprint bill with the family share plan was insanely high." Of course, it turned out to be the same typo we'd written about before, but we really enjoyed the polite but firm manner in which Sprint asked Richard's parents for $39,952... "today."
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Rumors on the Internets: T-Mobile may be consider buying Sprint in order to keep the company from lowering its prices and triggering a price war, says Merrill Lynch. "In such a price war scenario, we think T-Mobile would face the most pressure, and Deutsche Telekom would see the increased urgency to drive market repair," the firm's analysts said.
Sprint has lost more than 60 percent of its value since June 2007. We're not like analysts or anything, but wouldn't T-Mobile have to be under a lot of pressure (or be able to get a great deal) to bother buying Sprint and its incompatible network when it might be able to sit back, do nothing, and wait as the company's few remaining customers defect? Wouldn't a CDMA-network based company make more sense? [NYT]
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happy endings
Another Reader Escapes Sprint With No ETF
Reader Jordan writes:
I recently read this story.
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customer service
Two Tales Of Sprint's Executive Customer Service
Awhile back, Sprint got tired of us posting the contact information for everyone in the company, and instead set up a number that went directly to the executive customer service queue. Lately we've been getting quite a few positive stories about the hotline, as well as one negative experience. More » -
one way contract
Sprint Drops You Because You Call Customer Service Too Much
If you persistently insist that Sprint fix their numerous errors you will be dropped as a customer, according to reader Michael. He's been having trouble with Sprint but instead of resolving his problem, they've decided to drop him as a customer according to a letter he received yesterday. The letter reads:
"Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs..."
Michael says:I have called them alot over the past year, but those calls were to have them fix their errors. I've always been polite to their employees (whether it be over the phone or in a Sprint store). I've never missed a payment and have always paid my bill early. I've never asked them for discounts or freebies.
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customer service
Sprint Makes A Minister's Wife Cry
The life of a Consumerist editor can be a roller coaster ride of emotion. One minute you're laughing at Delta airlines uglyass new planes, the next you're reading a letter from a minister who says Sprint made his wife cry. More » -
tips
10 Things We've Learned From 'Confessions of A Wireless Sales Rep'
Over the past week, it's been quite a learning experience here at The Consumerist. Former and current reps from all of the major wireless companies have written in, sharing their tips and tricks and confessing their sins. It's been a fascinating look inside the daily life of a sales rep, but what have we learned? More » -
cellphone
UPDATE: Surfing On Our Free Sprint Cellphone
We just called Sprint to check on our coverage for this weekend's trip into the Poconos and experienced something bizarre. More » -
sprint ambassador program
Surfing On Our Free Sprint Cellphone
We're supposed to escape to the Poconos this weekend and of course, our biggest question is: will we have internet access? More »
cellphone
New York, 2:59 AM
Fri Dec 5
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