• Tonik

    Tonik Insurance Sneaks 20% Premium Increase On Customer After Approval

    Tonik is the rad, x-treme! lifestyle health insurance for young people who can't afford regular insurance—sort of the Poochie of health insurance, except it's not going to go away. Aasma wrote to us to let us know that when she signed up for it over the weekend, she got a nasty surprise after she submitted her credit card information. More »

    12:50 PM on Mon Oct 13 2008
    By Chris Walters
    7,517 views, 40 comments

    Most discussed BeeBoo: You can't expect to get decent non-subsidized health insurance for under $200 a month no matter how stylish and flash-reliant more »

  • credit reports

    Really, Credit Bureaus, I'm Not Dead

    John wants to know how he can convince the world that he's not dead. He writes:
    I have been battling with a silly preconception the federal government has concerning my status as a deceased person, that causes them to routinely shut down credit cards that I am using, and stresses my ability to build credit. (All this despite being actively enlisted in the US Navy)...
    More »

    12:49 PM on Fri Sep 5 2008
    By Ben Popken
    7,797 views, 26 comments

    Most discussed Mollyg: You may also want to look into taking legal action against Best Buy for reporting false information. more »

  • united

    United's "Bad Weather" Excuse Isn't Very Believable

    Jonathan wants to know how long an airline can blame a cancellation on bad weather, and whether there's any way to get such a claim rejected when it's used inappropriately. Is it legitimate, for example, to say tomorrow's flight is canceled due to weather, when what you really mean is an isolated thunderstorm the day before—which evidently affected no other airlines in the area—triggered a domino effect in getting a certain plane to the right airport a full day later? More »

    4:00 PM on Thu Jul 31 2008
    By Chris Walters
    8,389 views, 40 comments

    Latest by The Boyg: @: um, i just gotta comment on this one... why couldn't they use the crew waiting to go one place more »

  • american airlines

    American Airlines Cancels Flight Because Their Customers Are Too Pissed Off To Fly

    Can it actually be unsafe to fly a plane full of seething, rage-filled passengers from Florida to New York? Apparently so. Flight 1908 from Miami to LaGuardia was delayed because the flight crew didn't arrive on time. When they did finally show up, the angry passengers started to boo. More »

    8:45 AM on Tue Jul 8 2008
    By Meg Marco
    30,308 views, 106 comments

    Latest by JimOhio79: This is why on my lats vacation from Ohio to Florida I drove instead of flying. The overall rudeness I've more »

  • never again

    Dear United Airlines: "You Have Designed Your Customer Service To Piss Off Your Customers"

    After a mechanical snafu grounded his flight to Zurich, Aaron received several vouchers and an upgrade as compensation from United Airlines. Unfortunately, the vouchers and upgrades proved so difficult to use that he has given up and is now publicly vowing never to fly United Airlines again. More »

    9:19 AM on Wed Jul 2 2008
    By Meg Marco
    12,600 views, 70 comments

    Latest by TwoScoopsRice: I was flying on UA in the middle of spring break -- early morning flight from the East Coast, connecting more »

  • walmart

    How To Cancel An Order You've Placed On Walmart.com

    As we noted in this earlier post, it's technically not possible to cancel an order after you've placed it on Wal-Mart's website. A helpful reader says there are a couple of ways around this, although neither option will immediately free up any hold on your funds. More »

    8:06 AM on Fri Jun 27 2008
    By Chris Walters
    7,017 views, 8 comments

    Latest by Ein2015: @Ash78: Best tip of all, never shop Wal-mart... even better coming from a Wal-mart employee. :D more »

  • walmart

    Walmart.com Holds $550 Hostage For PS3 Bundle It Won't Ship

    Consumerist reader The Unicorn has $550 tied up in some strange Wal-Mart purgatory for a PlayStation 3 bundle that they won't ship to her, even though it clearly states in their online terms that they won't charge you for your order until it's shipped. Her customer service queries are being met with content-free scripted CSR-bot responses. She writes, "Here's the thing: don't ever buy anything from Walmart, ever. I knew this, and ignored it, and now I'm paying the price."

    Update - 06/27/08: The Unicorn says Wal-Mart called her today and offered to cancel the order! More »

    4:17 PM on Thu Jun 26 2008
    By Chris Walters
    14,673 views, 67 comments

    Latest by The Unicorn: UPDATE! okay, so, I just got a call from some California-based Walmart CSR, who "was just going through some of more »

  • etfs

    T-Mobile Introduces Declining Early Termination Fees

    Tmobile just announced that they will let early termination fees decline over the course of a contract. Previously, you had to pay the full monty whether canceled on the first day, or last day, of your contract. This chart shows you how the new fee breaks down over time: More »

    2:31 PM on Mon Jun 23 2008
    By Ben Popken
    7,679 views, 33 comments

    Latest by dragonfire1481: @Lewis: I suspected that would be the case. Screw you current customers, only new people get the goodies! more »

  • complaints

    Canceling HBO Costs $1.99 But Canceling Comcast Is Free, Which Do You Choose?

    UPDATE: Comcast Responds To Yesterday's Article, Waives $1.99 Fee
    Reader Jonathon wanted to cancel his HBO so he contacted one of Comcast's infamously useless online customer service representatives. CSR Adam informed Jonathon that to cancel HBO would cost him a fee of $1.99. He asked to speak to a supervisor to get the fee waived but CSR Adam said that would be impossible. The CSR then pointed out that there would be no charge to cancel Comcast's service altogether. Decisions, decisions. Jonathon's letter and chat log, inside... More »

    9:13 AM on Thu May 29 2008
    By Jay Slatkin
    9,005 views, 73 comments

    Latest by HeartBurnKid, creepy morbid freak: @BondJBond: There are better ways to deal with the problem than nickel-and-diming honest consumers to death. How about a more »

  • success stories

    BBB Works Against Sprint

    Some people think the BBB doesn't work. They do, but only if the company cares about keeping a clean record. See when you look up a company in the BBB database it shows you how many complaints have been filed against the company, how many were answered, how many did the consumer report as being satisfactorily resolved, etc. So if you have a valid complaint, file it with the BBB, and the company cares about its BBB record, you have a decent chance of getting a solution. You might not believe it, but it turns out Sprint is one of those companies. Here's Kevin's story of how the BBB got his erroneous text message charges refunded and let him leave contract early without early termination fee... More »

    8:23 AM on Wed May 28 2008
    By Ben Popken
    4,720 views, 12 comments

    Latest by aighmeigh: @k6richar: The complaint gets sent to the company and they have 15 days to respond. If there is no response, more »