Consumerist

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Airlines

orbitz

Orbitz: Pay For Ticket We Never Sold You Or Else

Imagine a mugger holding a gun to you and saying, "I need you to pay for that gold watch I gave you last week." Confused, you say, "Uh, you never gave me a gold watch." The mugger says, "Hey buddy, pay me for that watch or else..." He cocks the hammer. Ok, that's a little melodramatic, but essentially that's what Orbitz is doing to Josh; they want him to pay for a ticket they never sold him, or else they'll send him to collections. More »

checked bag fee

Northwest Airlines Begins Charging $15 For First Checked Bag Today

Reader Colin says he just got charged for his first checked bag on Northwest Airlines: More »

sales

Morning Deals

  • Woot: Soundcast Audiocast Wireless Audio System for $49.99
  • American Signature Furniture: Urban Living Queen Panel Bed for $299
  • Dell: Flip Video 30 Minute Camcorder for $49.99 Shipped after rebate
Highlights From Dealhack
  • Vann's: Klipsch iGroove HG iPod Speakers $100 Shipped
  • Mac Connection: Apple iMac $1099 + Free VMWare Fusion Software
  • Chefs: Labor Day Sale: Save up to 80% off Cookware, Kitchen Tools, & More
Highlights From Bargainist
  • Southwest: Fares starting at $59 one-way
  • Purina: Free bag of Purina Yesterday's News cat litter
  • Arizona Jeans: 50% off select jeans and all shoes

midwest airlines

The Legroom Party Is Officially Over At Midwest Airlines

Midwest Airlines loyalists, prepare to be upset, the airline is adding 11 seats to its formerly roomy coach section. In addition to converting good seats to less good ones, they're adding a charge for the remaining quality seats. More »

airline fees

Top 3 Most and Least "Fee Crazy" Airlines

Airline fees are a controversial topic these days, so we look a look at the fees that airlines were charging and picked the top 3 most and least "fee crazy" airlines. Avoiding fees is hard, so why not try to avoid the airlines that charge them instead?
More »

security theater

Woman Removes Bra To Get Through TSA

Nancy Kates's large underwire bra set off the metal detector in the Oakland, California airport. A TSA agent pulled her aside and patted her down, which set off Kates' personal privacy alarm. "I said, 'You can't do that.' She said, 'We have to pat you down.' I said, 'You can't treat me as a criminal for wearing a bra.'" Kates was given the option to "submit to a pat-down in a private room" or not fly. Instead, she took off her bra and passed through security just fine. Hooray for personal freedom! More »

happy endings

EECB Scores $100 Direct Hit On United Airlines

It took a little negotiating but reader Noah was able to get United Airlines to honor the agreement that their CSR made, despite the fact that it was a violation of some kind of deeply sacred policy. More »

airlines

4 Ways To Cope With Frustrating Airline Cutbacks

What should you do when your airline calls to let you know that they've decided to randomly cancel your flight? Travel guru Christopher Elliott gives us the following nightmare scenario: More »

air canada

Air Canada Cuts Inflatable Life Vests In Order To Save Fuel

Airlines are cutting things like entertainment units, snacks and beverages in order to raise revenue and cut fuel costs, but what about those inflatable life vests? Do we need those? Air Canada's regional airline "Jazz" doesn't think so. More »

airtran

AirTran Agent Screams, Curses At Travelers While Supervisor Looks On

Forget about those dowdy old-school Olympics. What we need is an international competition to see which airline can suck the most, since everyone is getting so good at it. In the category of Random Rudeness, this AirTran agent and her equally hostile supervisor would have a good shot at the gold—especially since they aimed their hostility at a honeymooning couple. More »

Airlines Have Bumped 343,000 Passengers This Year

Over a quarter-million passengers were bumped from flights in the past eight months, a number that is set to grow as airlines try to boost anemic profits by slashing fleets. The Department of Transportation requires airlines to compensate bumped passengers with cash or vouchers, but savvy passengers can leverage their situation to negotiate heftier payments... More »

airlines

U.S. Airlines Now Charging As Much As $400 To Carry Surfboards

Airlines and surfers must be involved in some secret war, because how else can you explain why airlines are targeting them so savagely right now? Sure, snacks cost us $9, bags are $50 each, and seat belts will probably soon be auctioned off during the preflight check—but if you're a surfer, you can expect to pay up to $200 each way to bring along your board, pretty much blowing out the budget of any surfer who isn't Patrick Swayze. More »

nickel and dimed

United Airlines Thinks You're Willing To Pay $9 For A Snack

United Airlines is obviously not to familiar with the dollar menu at McDonald's because they're convinced that you'll pay up to $9 for their "Buy-On-Board" snack offerings, says the Wall Street Journal. More »

tsa

TSA Employee Grounds 9 American Airlines Planes By Attempting To Break Into Them

A TSA employee used sensitive avionics equipment as a ladder while attempting to break into 9 American Airlines planes to test how well they were secured. The TSA agent was able to break into 7 of the planes, raising questions about the security of the aircraft, but also managed to ground the aircraft — causing at least 40 flights to be delayed at O'Hare. More »

no more free lunch

United Airlines Drops Free Snacks In Coach And So Much More...

The San Francisco Chronicle is reporting that United Airlines will no longer offer free snacks in coach starting September 2nd. They are also dropping complimentary meals in business class except for "premium transcontinental flights from San Francisco and Los Angeles to New York." Shockingly, this move coincides with the airlines' expansion of their "buy-on-board" food offerings, says the Chronicle. More »

tsa

TSA Martinet Claims Her Unpublished Rules Trump Real Ones

TSA, can you at least train your agents to do their jobs properly? We'd appreciate it even more if you'd discipline (read: fire) those who go all stupidly power-mad and think they have to "win" every encounter, even when it means making up new rules on the spot. Here's a story of a soldier who lost a day of leave because one of your agents caused so much trouble. In the end, the soldier says he's happy with the outcome—"Using standard Consumerist customer service doctrine (polite, patient, proper channels and then EECB), I won"—but we're still floored by how difficult you made his trip home. Oh, and NWA, you were no help either. More »

American Airlines has launched broadband internet service on nonstop flights from New York to San Francisco, New York to Los Angeles and New York to Miami for a fee of $12.95 [Bizjournals]

money

Personal Finance Roundup

Using Your Health Savings Account as a "Super Roth" Investment
Vehicle
[Free Money Finance] "If you can afford to delay using your HSA funds and instead leave them invested, your payoff in retirement will be substantial."

Winning the Battle Against Low Quality Generics While Still Saving Money [The Simple Dollar] "The next time you go to the grocery store, actively replace all of your regular purchases with the low-end generics."

7 Nasty Airline Fees and How to Avoid Them [Smart Money] "Here are seven instances when fees are assessed and how to avoid them."

10 ways to spot 401(k) abuse [Bankrate] "Warning signs to help employees discover if their 401(k) contributions are being misused."

9 Things You Should Not Buy New [Crosswalk] "Here are the top 9 things you
will be better off buying used."

free/ MONEY FINANCE
(Photo: Kevin Dean )