Posts about Wachovia
Craig's Wells Fargo debit card was flagged for fraud because he was trying to buy a speaker at a high-traffic Apple Store. A merchant he made a recent purchase from has been hacked, and he will receive a new debit card soon. He's finally receiving an "upgraded" Wells Fargo card for his former Wachovia account, even though the account changed over more than a year ago.
Each of these stories has been told to Craig on separate interactions with Wells Fargo. The problem is, he doesn't know which one is true. And neither does anyone at Wells Fargo, apparently. More »
(Scoboco)
(WSOC-TV)
(Kevin)
(gnislew)
(Tom T)
(Photo:epicharmus)
—>Wachovia has a new financial product called Way2Save that automatically moves $1 from your checking account into a high interest personal savings account every time you make an electronic bill payment. Susan tried to maximize her contributions by making a lot of little bill payments, but Wachovia cut off access to her funds without notice and triggered an avalanche of penalty fees. Now she owes over $5,000 to her credit card companies, far more than she would likely have ever earned through Wachovia's complicated savings program, and of course Wachovia is denying any responsibility. More »
—>"The best advice I can offer to those who wish to commit check fraud against Wachovia Bank," writes Jim, "is to purchase a typewriter." Although he's been a customer of the bank for years and had a hefty balance that more than covered the deposit amount of his handwritten check, because the dollar amount was in black ink and the signature was in blue ink the teller said it might be fraudulent and refused to take it. More »
—>The secret of the $23 quadrillion VISA debit errors looks like a specific and not uncommon programming error. Take the insanely large number, if you convert 2314885530818450000 to hexadecimal, you end up with 20 20 20 20 20 20 12 50. In programming, hex20 is a space. Where a binary zero should have been, there were spaces instead. What made this instance special is that it wasn't caught in time. A Slashdot commenter identifying himself as working in the industry explains more about what very likely happened: More »
—>I hope he cleaned his plate. Jon Seale was another of several VISA customers who were charged $23 quadrillion for mundane purchases. This time it was his July 13th meal a Dallas restaurant, reports KXAS. VISA said a temporary programming error affecting prepaid accounts was responsible for the error . Jon spent the rest of the day calling between Wachovia and VISA to try to clear the $23,148,855,308,184,500 charge. More »
—>When Wachovia closed its bank branch in Shoemakersville, PA, last month, a spokesperson made it sound like it was part of a normal review of locations. Local newspaper the Reading Eagle, however, found out that the bank lost the branch last September in a tax sale, when a local company bought the building for only $16,900. More »
—>Tom just received a great offer from his bank. He can receive a free credit report just by peeling off this sticker and affixing it to another part of the same page. That's right, a free motherloving credit report! Who doesn't want one of those? Free, you say? Sign me up! More »
—>Reader Mike wrote to us about a problem he was experiencing with Wachovia (now part of Wells Fargo, but apparently keeping its own identity.) A day later, he he wrote back, informing us that the problem had resolved itself via Wachovia's Twitter account. (Customers, take note: that's http://twitter.com/Wachovia.) More »
—>60 Minutes recently took a look at World Savings Bank, the acquisition that ultimately wounded Wachovia so badly that it had to be acquired by Wells Fargo. What was wrong with an institution for which Wachovia was willing to pay $25 billion? Well, one whistleblower claims that World Savings was engaged in fraud and predatory lending — tricking its customers into signing up for dangerous "option-arm" or (as they cheerfully called them) "pick-a-payment" loans. More »
—>Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success. More »
Wachovia announced their $23.7 billion third quarter loss with an all-too-easy-to-mock pre-taped conference call. “Let’s just close our eyes and imagine what the combination of Wells Fargo and Wachovia will create,” said CEO Bob Steel. We suppose that does make it easier not to rudely stare at the number "23,700,000,000." [WSJ Deal Journal] More »
—> Wells Fargo is the winner in the battle for Wachovia, says the New York Times. Apparently, Citibank became nervous about splitting the bank when they saw the size of the "bad assets" it would have to take on, and quietly walked away. The bank will continue to seek $60 billion in damages, however. More »
—>Bloomberg is reporting that Wells Fargo and Citibank may split Wachovia. Neither bank would get assistance from the government and taxpayers under the deal being discussed now. More »
—>Tsk tsk, Wells Fargo. You should've known that stealing Citibank's unspoiled bride at the alter was going to draw a bitter legal challenge. Late last night, Citibank's team of repo-lawyers claimed a partial victory, announcing that a New York judge has agreed to block Wachovia's sale. Citibank is also demanding $60 billion from Wells Fargo for interfering with the deal. More »
—>Attention Wachovia customers: Wells Fargo just rode on on that stagecoach thing of theirs and stole your bank from Citibank, says the NYT. Rather than pick apart the pieces of Wachovia, Wells Fargo is going to buy the whole darn thing. More »
Surprise! Wells Fargo is buying Wachovia, even though Citibank said at the beginning of the week that it was going to. (Check out the full post here.) Unlike Citibank, Wells Fargo will absorb all parts of Wachovia, including its securities and retail brokerage biz, in a "$15.1 billion all-stock merger." [DealBook] (Thanks to Stephen!) More »
—>There's a happy ending to our story, "Always Look A Gift Check In The Mouth" about the guy who opened up a new bank account just to deposit a check he thought might be fraudulent and indeed, turned out to be. Fred writes: More »
—>Back in July, after IndyMac went under, we posted a list of ten banks that could be "the next to go under." Interestingly enough, as reader Irene noticed, neither Washington Mutual or Wachovia, two major, sub-prime mortgage saddled, banks that got taken over recently, made the list. The list was based on analyzing the banks' "Texas-Ratio," basically the ratio of loans they've made to capital they had on hand. None of the banks on the Texas-Ratio watch list, like "The State Bank of Lebo" of Lebo, KS, or "First Priority Bank" of Bradenton, FL, can be found on another list either: the list of banks you've heard talked about in the news. Well here's a newsflash that the media elite passed over while buffing their loafers with their fancy college degrees: The State Bank of Lebo now has an ATM. It's inside Casey's General Store. Put that in your pipe and smoke it! More »
—>TechCrunch has posted this "March Madness" style bracket of the recent financial meltdown. It was reportedly created by a general partner at Sansome Partners named Mark Slavonia, says TC. More »
—>What do Wachovia customers need to do now that Citigroup owns your ass? Absolutely nothing. You can do all your online and offline banking just like nothing happened. No temporarily held funds, no chained and locked bank branches. Everything is the same. Even your bank's regulator remains the Office of the Comptroller of Currency. Down the road there will likely be a few alterations, most of them cosmetic. Read our post "Insiders: Probable 1-Year Timeline For Customers In WaMu To Chase Transfer" for some of the changes you can expect. More »
Part of Wachovia will remain independent — including its massive brokerage business which ballooned after it purchased AG Edwards in 2007, as well as its Evergreen investment management division. More »
—>The collapse of Washington Mutual and the FDIC-engineered fire sale to JPMorgan Chase has people worried — about Wachovia. Wachovia's stock is down 45% for the week, and 27% today as bailout talks stalled in Washington and WaMu held a garage sale at the FDIC. More »
—>The number for Wachovia Auto Loan Executive Customer service is 877-250-2265. More »
—>The Morgan Stanley investment bank is considering merging with the Wachovia commercial bank. The point is for the investment bank to have lots of capital on hand in the form of consumers' deposits. This would return the two back to their structure during the Great Depression, when the two split. Uh, oh, there's the D word, and we're not even officially allowed to say the R word yet! Let's just say Wall Street is getting completely rewritten this week, and while it's way too early to tell what this means to the average consumer, there will be repercussions. Blood, too, probably. More »
—>Something shady may be afoot at a Central Florida Wachovia branch...two customers say that a teller gave them counterfeit bills, according to Local 6 news in Orlando. The bank is refusing to give them a refund, claiming that they have no way of knowing if those counterfeit bills are the same ones the teller gave out, but Local 6 says that they've learned that Wachovia previously gave a customer with a similar story a refund. More »
—>Wachovia just lost $8.9 billion dollars, and will cut 6,350 workers as the credit crisis keeps on truckin', says the Associated Press. This is um, a lot more than Wall Street had been expecting. Earlier this month, Wachovia had projected a $2.6 billion loss. More »
—>Just when you thought it was safe to go back in the water... Wachovia CEO Ken Thompson has been gobbled up in a subprime shark attack after 32 years with the company. More »
—>Wachovia, you old rascal! As soon as you wrap up one unsavory scandal, a new possible scandal comes to light. U.S. justice authorities are investigating the bank for possible money laundering through Mexican and Colombian money-transfer businesses. The Wall Street Journal reported on Saturday that "the bank is possibly facing a deferred-prosecution agreement with the US Department of Justice that would subject it to 'extensive federal oversight,'" but Wachovia denies that any such discussion has taken place. More »
—>Wachovia will pay $144 million for helping telemarketers prey upon the elderly. The Office of the Comptroller of the Currency spanked the morally bankrupt institution with one of the largest fines ever levied—but before seeing a penny of settlement money, seniors will need to fill out detailed claim forms and navigate a complex bureaucracy. More »
—>John can't understand how Wachovia charged his startup $12 in fees for failing to maintain a minimum balance when his company never opened an account with Wachovia in the first place. Apparently, his former bank manager decamped to Wachovia and, without his permission, opened a new account "to ensure certain money rates," whatever that means. John isn't mad, and the bank manager agreed to close the account, but John is a little worried because a collections agency has started calling and the account now lists $24.05 in fees. More »
—>Two readers wrote in with similar complaints: each had left a small overpayment on his credit account, and instead of leaving the balance or issuing a check, the bank zeroed out the balance and pocketed the money. Apparently, banks are now treating small balances like tips. More »
—>This is round 3 in our Worst Company In America contest, Ticketmaster vs. Wachovia. Their crimes? More »
—>Reader G writes:
On Saturday 3/8/08 at approximately 4pm I went to a drive-up ATM at the Wachovia Bank branch located at 951 South George Mason Drive, Arlington, VA 22204. I put my card in and asked to withdraw $80. The machine was acting normally until it was supposed to dispense the money. More »
—> A woman sued Wachovia last year because it allowed a telemarketing scam company to process stolen payments through its banks, despite complaints from customers and warnings from other banks and federal authorities. Wachovia said it had no idea what was going on, but now documents have been revealed that prove people high up in the company not only knew, but that "the bank, in fact, solicited business from companies it knew had been accused of telemarketing crimes." Why? How about millions of dollars of extra revenue from steep fees whenever a fraud-related chargeback went through? The lawyers for the woman are now seeking class-action status for the lawsuit. More »
—>Moriconi writes in to tell us how he was able to save $950 this week by uprooting the hidden fees and renegotiating the things in his life he was paying too much for. Awesome! Here's his true story: More »
—>JP Morgan Chase and Bank of America now charge $3 for non-customers to use their ATMs. Wachovia increased fees at a potion of its ATMs, and the average fee that your bank charges you to use another bank's ATM has risen as well. More »
Lt. William Farr, the head of the D.C. police bank robbery unit, told the Washington Post that investigators are playing catchup. More »
—>Terry writes:
I'm writing to tell you about the miserable service I've received from Wachovia Bank. On several occasions I've logged into my checking account to sent payments for various things. It seems that more often that not I end up hearing from these businesses wanted to know where the payments are. I know full well that I've sent them, and even having the confirmation codes to prove it. I log in to my account and can find no record whatsoever of these payments.More »
—>Joe Martins of Georgia got a surprise letter from Wachovia telling him he owed $211,010,028,257,303.00 on his account with them. That's two-hundred and eleven trillion, ten billion, twenty-eight million, two-hundred and fifty-seven thousand, three-hundred and three dollars, and zero cents. The letter also said Wachovia was reporting him as a risky bank customer. When contacted by a local news station, the bank apologized and blamed it on a "word processing error." More »
—>You probably already knew that, but like Shemika, you probably didn't think it would happen to you. More »
—>Wachovia calls them the "Corporate Service Solutions Team," but it's the same as any other members of executive customer service team; high-ranking customer service employees equipped with superhuman powers to address problems and complaints no matter what their origination or how deeply rooted their cause. More »
—>Willie wasn't sure why U-Haul told him to park his rental truck in a poorly lit, fenced-off gas station lot that was clearly under construction, but he figured he had the right place when he saw several other U-Haul trucks in a closed pen nearby; Willie parked next to the pen, locked his rental, and got the hell out of there; when Willie told U-Haul he returned their truck as per their instructions, "they try to tell us it is our fault and we would be charged for this....for what? For doing exactly what they said. Exactly." Now U-Haul wants $1,700: More »
—>The National Association of Student Financial Aid Administrators is too paranoid about the recent student loan scandal to allow Wachovia to splash its logo all over the nylon bags it ordered for its annual conference, according to the Chicago Tribune.
The group, which represents about 12,000 college-aid officials across the country, didn't want to appear to be acting improperly by accepting money from Wachovia in exchange for the marketing opportunity. The association also ditched lanyards and pens from other businesses — and even cut off the bottom of notepads that featured the name of a financial-services company — forfeiting about $200,000 in sponsorship fees paid by various vendors. More »
Big banks are bringing banking to your cellphone so you can easily see how broke you are from anywhere in the world. More »
—>Seven big payday loan chains are extensively bankrolled by brand name banks. Bank Of America, Chase, WellsFargo, U.S. Bancorp, and Wachovia all extend tens to hundreds of million dollars in lines of credit to these predatory lenders who charge several hundred percent interest on cash advances, often made to the poor and uneducated. More »
—>We have more than a passing interest in customer service over here, so it always amuses us when a company loses a customer simply because they're too stubborn to apologize for messing up. More »
—>Postmaster General John Potter is mad as hell at Wachovia! He's accusing them of 'really doing a disservice to the American public' with an ad that suggests mailing your bills puts you at greater risk of ID theft than paying them on-line. Potter says this simply isn't true:
"I have no problem with competition — it's a good thing, it can keep everyone at the top of their game," he said. "All I ask for is a little honesty when you're doing it." Asked specifically about the bank, he accused Wachovia of "really doing a disservice to the American public." More »
—>Instead of atoning for their sins and begging for forgiveness, infoUSA, the firm that knowingly marketed lists of "gullible" seniors to known scammers, opted for a path of childish and defensive rebuttals: More »
—>Global rings of crooks are stealing the bank accounts of thousands of the elderly, using lists of names and phone numbers sold to them by corporate America, NYT reports. More »
—>What credit cards charges the least for overseas purchases? More »
—>Wachovia is charging customers a $5.95 monthly fee to access their accounts through Quicken or Microsoft Money. The fee, which took effect April 1, aligns Wachovia with the 27% of banks that penalize consumers who access their accounts through money management software. More »
—>After more digging, we ferreted out some of those notoriously hard to find bank's fee schedules. These list all the fees a bank can levy against a consumer's personal checking or savings account. Most are buried to some extent, limiting consumer's abilities to shop around. More »
—>You can't please all of the people all of the time, but you can try. Here's a list of the online banks that are trying the hardest. More »
AT&T Inc. said on Tuesday it has taken a step toward the long-promised notion of phones replacing credit cards, checks and cash by signing agreements with Wachovia Corp. (WB.N: Quote, Profile, Research) and several other banks. More »
University of Michigan's American Customer Satisfaction Index (ACSI) increased to an overall 74.9 score out of 100 in the fourth quarter of 2006, its highest level since the survey first started in 1994. That's a gain of almost 2 percent from the previous year and a 0.7 increase from the previous quarter.So who is winning and who is losing? More »
—>Robyn submitted a complaint on the Wachovia website about Monday's unfortunate incident. This was their swift response: More »
—> More »
Ring ring, Mr. Banker, pick up the phone, we hit the stopwatch and hang up. Here are the results. More »
Today's results in our week-long test of how long it takes banks humanoids to pick up the ring ring ring. More »
The results of today's benchmark test to see how long it takes banks' live humans to pick up the phone. More »
We'll be calling up the banks this week to see who's the quickest at having a human pick up the phone. More »
