Virgin America, Inc. is a United States-based low-cost airline that began service on August 8, 2007. The airline's stated aim is to provide low-fare, high-quality service for "long-haul point-to-point service between major metropolitan cities on the Eastern and West Coast seaboards". San Francisco International Airport is Virgin America's principal base of operations. Virgin America's frequent flyer program is known as eleVAte and runs on a "dollars spent versus miles accrued" model.
Virgin America, headquartered in Burlingame, California, is separate from Virgin Atlantic and as such is under no obligation to work with Virgin Atlantic, Virgin Blue, Virgin Nigeria, Virgin Galactic or any other companies that share the Virgin brand name. However, on June 3 2009 - it established an interline agreement with Virgin Blue international subsidiary airline V Australia which allows Virgin America customers access to V Australia's trans-pacific long haul network between Australia and the United States, and allows V Australia guests access to Virgin America's network within the U.S.
Source: http://en.wikipedia.org/wiki/Virgin_America
ADDITIONAL INFORMATION:
Virgin America Guest Care
P.O.Box 4271
Burlingame, CA 94010
Toll-free: 1-877.359.8474 (Guest care/central baggage)
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Study: Virgin America Keeps Customers On Hold Longer Than Any Other Airline
Holiday travel plans change all the time, meaning lots of people will be spending lots of time on the phone trying to speak to a human being. And according to a new report, passengers on Virgin America should have something to occupy themselves with while waiting on hold, as the average wait time for the carrier is longer than 20 minutes.
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Virgin America Is Pleased With Their New Reservation System
Despite experiencing
some of the inevitable hiccups from transferring a legacy system to a new one, Virgin America tells me that they're overall "pleased" with how the reservation system transition they started on Saturday is going.
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Virgin America's Brand New Sabre Reservation System Hits Turbulence
Virgin America has hit some extreme turbulence ever since they switched to a new Sabre Airline Solutions reservation system on Saturday. Travelers are lighting up the inter-boards with complaints that they can't make or change their reservations, and call centers are swamped, with customers having to wait over four hours on hold.
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Airlines Waiving Re-Booking Fees With Hurricane Irene On The Way
A really nasty woman named Irene is about to swoop in from the tropics and potentially screw up air travel for everyone. So in advance of the hurricane, many airlines are playing nice with their re-booking fees and policies for flights to and from destinations affected by the storm.
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Got $50 Million For A Vacation? Space Tourism Is For You
It's 2011 and we still don't have flying cars yet. But by next year, a lot of ordinary folks will be able to catch a flight to space and see the stars, say experts.
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A Dead Cow & The 5 Other Most Bizarre Things Passengers Have Tried To Check Onto A Virgin Atlantic Flight
The folks over that the Virgin Atlantic blog recently sent out a request to the staffers working the check-in desks at the airline's various global destinations. They wanted to know about the strangest items that passengers actually tried to have stowed in the cargo hold, and they compiled a list of bizarre baggage that rivals
this one.
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Flight Attendant Fired For Stowing Baby In Overhead Bin
A flight attendant for Virgin Blue, Richard Branson's Australian airline, has been fired over allegations that he placed a passenger's infant child in the overhead bin during a flight from Fiji to Sydney.
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Virgin Passengers Not Named Madonna Wait 3 Hours To Get Off Plane
When bad weather forced a London-bound Virgin flight to reroute from Heathrow Airport to Stansted, passengers had to wait three hours on the tarmac before they could disembark. A select group did, however, get to leave the plane after about an hour. No, they weren't disabled, sick or parents with small, noisy children. The group making an early exit consisted of once-popular singer Madonna and her entourage of about 15 people.
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Why Do Airlines Hate Kevin Smith So Much?
It's been almost a year since director Kevin Smith
had a very public spat with Southwest after being told he was too girthy to fly. That means it's time for the Jersey Girl filmmaker to get ticked off at another carrier, and the lucky recipient of his vitriol is Virgin America.
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Southwest, JetBlue Fly High In Zagat Airline Survey
For the 20th year in a row, the people at Zagat have done a survey of passengers on the major domestic and international airlines. And by the looks of it, travelers are much more pleased with the likes of Southwest, JetBlue and Virgin than they are the old-timers like United, Delta and American.
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