Posts about Toys R Us

Toys 'R' Us Rewards Program: Where A $5 Certificate Isn't Quite $5
By Laura Northrup on January 25, 2012 8:05 AM  
Toys 'R' Us should want to reward Dustin handsomely. He has five kids, and his family buys an awful lot of toys there. It's not the store itself but its rewards program that's giving him problems. He used rewards certificates and $34.88 in cash to buy a toy, but when he went to return that toy, he learned that the rewards program is less straightforward than it seems when you need to return something. More »

How Long Should You Expect To Wait For Refunds From Online Retailers?
By Chris Morran on December 28, 2011 11:00 AM  
We are now three days into the official Holiday Returns & Exchanges Season, and while those shoppers who paid a little more — and put on pants — to go shopping at bricks-and-mortar stores, it's usually just a matter of waiting in line to get your refund. But for gift-givers who did their buying online this year, that wait for a refund could be anywhere from a few days to several weeks. More »

Toys R Us Will Be Open For 112 Hours Straight Before Christmas
By Mary Beth Quirk on December 20, 2011 11:00 AM  
For those waking up in the dead of night, terrified that they forgot to find that perfect toy for their kid, Toys R Us will be leaving its grinning giraffe arms open for 112 hours straight. Starting this morning at 6 a.m., the toy shillers will keep stores open until 10 p.m. on Christmas Eve, December 24. More »

ToysRus.com Loses My Order, Tells Me I Can Go Pick It Up In Store For An Additional $60
By Chris Morran on December 19, 2011 4:31 PM  
As we reported last week, a recent survey showed that the website for Toys R Us came in dead last among top online retailers for its average delivery time. Unfortunately, this news came too late for Consumerist reader Victor who had already been waiting 11 days for his order from the site. More »

Which Online Retailers Have The Fastest & Slowest Delivery Times?
By Chris Morran on December 16, 2011 1:15 PM  
Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn't mean good shipping. That's why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner. More »

Toys 'R' Us Must Pay $20.6 Million In 2006 Pool Slide Death
By Laura Northrup on October 20, 2011 9:30 AM  
We enjoy mocking Banzai and their tendency to put wildly inaccurate photographs of their products on the boxes. But another wild inaccuracy led to tragedy in Massachusetts in 2006, when a 29-year-old mother went headfirst down an inflatable waterslide that collapsed. She broke her neck and later died as a result of the injuries. The jury deliberated for less than an hour before awarding her survivors $20.6 million—and they weren't even allowed to hear about the other person allegedly paralyzed by a similar injury while using the same product. More »

(sfllaw)

Best Buy, Macy's & Other Stores Announce Holiday Hiring Surges
By Mary Beth Quirk on September 29, 2011 10:15 AM  
Good news for anyone looking for a seasonal job — Best Buy, Macy's and Toys R' Us have all announced they'll be hiring a few thousand extra workers for the upcoming holiday season. More »

Toys R Us Mystery Deal Not So Mysterious, More Frustrating
By Laura Northrup on July 22, 2011 10:30 AM  
Caty wasn't trying to scam Toys 'R' Us out of fifty bucks. She saw an interesting promotion in the store's newspaper circular that required scanning a QR code in the ad and seeing what the "mystery deal" might be. She scanned the code, saw that it gave her a sweet deal on a game bundle, and headed over to the store. There she found empty shelves and employees who claimed that the deal had been a "mistake" and Caty had failed to follow a rule that wasn't on the newspaper circular. More »

Why Is A Toy Store Promoting An M-Rated Video Game?
By Laura Northrup on June 15, 2011 8:30 AM  
Toys 'R' Us sells video games. A lot of games are decidedly toys for grown-ups, not for kids. One of these is the long-anticipated Duke Nukem Forever, which is promoted front and center in the store's advertising circular this week. Timely marketing, sure. But Omar asks: is it appropriate to promote this item so heavily at a store that devotes most of its floor space to items for children?
More »

What Can This Babies R Us Coupon Actually Be Used For?
By Laura Northrup on May 6, 2011 9:00 AM  
In the comments of yesterday's Lane Bryant post, reader DeadPlasmaCell shared this terrible coupon for Babies R Us. The list of excluded items includes, essentially, the entire inventory of a Babies R Us store. What's left? Clothes? It would be a nice coupon if it said "20% off any clothing item" instead (except for the excepted clothing lines) but that would be too simple and much, much too easy. More »

Online Toys R Us Screw-up Makes Me Miss Out On Sale
By Phil Villarreal on January 4, 2011 3:30 PM  
Sarah says the Toys R Us website's inability to determine whether or not items were in stock stopped her from taking advantage of a sale. She thought she got a "buy two, get one free" deal on baby nursery supplies, but discovered by email that it wasn't the case. More »

Wisconsin Woman Arrested For Gun Threat In Toys R Us Black Friday Line
By Phil Villarreal on November 30, 2010 9:15 AM  
Not only did hardcore shoppers have to brave chilling temperatures when they waited in line at a Wisconsin Toys R Us Thursday night for a Black Friday sale, they had to face a woman who cut in line and made threats of going to get a gun. More »

(Franco)

For Kids Who Celebrate Their First Thanksgiving At Age 2
By Phil Villarreal on November 26, 2010 1:30 PM  
Maybe your kid slept through his first Thanksgiving. Maybe you adopted him from another country. Or maybe he chose not to observe the holiday last year as some sort of protest, latching on to an activist movement in his youth, only to see the error of his ways and join in the turkey-munching fun this year. More »

Has Toys 'R' Us Forgotten That Its Customers Are Children?
By Laura Northrup on October 21, 2010 12:30 PM  
Alexander wonders: if Toys 'R' Us is a business that caters to children, why aren't their policies very child-friendly? If fickle children receive duplicate gifts or things they just don't want, why won't the chain take them back? He shared a recent experience along with his rant. More »

10 Companies That Were Once Great But Now Kinda Suck
By Chris Morran on August 19, 2010 2:30 PM  
There was a time when many of us got our videos at Blockbuster after shopping for a Sony Discman at Sears, all while talking on our Motorola phone. All of these companies have had their glory days, but now they're on the U.S. News & World Report's list of 10 Companies That Have Lost Their Edge. More »

(Fisher-Price)

Sorry, Girls: Your Toy Blocks Cost More, Have Fewer Pieces
By Laura Northrup on July 21, 2010 8:15 AM  
The first rule of toy marketing: if you want to sell something to girls, make it pink! And in the case of the Fisher-Price TRIO building blocks set on Amazon, make the girls' product cost $8.50 more than the "standard" product, for no clear reason. Even though it contains fewer blocks. More »

Toys R Us Won't Stop Marketing To My Dead Child
By Phil Villarreal on June 18, 2010 8:00 AM  
An Oregon mother whose daughter passed away says Toys R Us continues to send her birthday cards and phone calls, despite the fact that the girl has been dead for four years, the woman has since moved and she's gotten confirmation from the company that her daughter has been taken off the birthday club list. More »

Toys R Us Free Shipping Comes With A Catch
By Phil Villarreal on May 26, 2010 9:25 AM  
Dave points out online Toys R Us shoppers should check out the fine print before they complete orders expecting free shipping. The offer only applies if your order calls for less than $25 in shipping charges. More »

You Can Use Bed Bath And Beyond Coupons At Babies 'R' Us (Sometimes)
By Laura Northrup on April 2, 2010 11:15 AM  
Did you know hat you can take those super-awesome Bed, Bath, and Beyond 20% off one item coupons and use them at Babies "R" Us? Blogger John of Baby At Play heard about this coupon swap, and investigated the situation on behalf of all parents and doting friends and relatives. Turns out it can be done...but not all stores participate. More »

Buy Your Next Rifle Sight From ToysRus
By Chris Morran on March 23, 2010 1:53 PM  
A reader named Braden wrote into Consumerist to show us that, in addition to all sorts of toys and games available on the ToysRus website, you can also pick up a Sightmark Accudot 243 Laser Boresight for your rifle. More »

This Baby Outfit Provides A Disturbing Vision Of The Future
By Laura Northrup on March 21, 2010 10:00 AM  
Is "Someday I'll get trashed at prom" an appropriate slogan for a baby t-shirt or onesie? How about "future cougar?" Sure, we at Consumerist like over-the-top humor as much as more than anyone, but can kids' shirts go too far? Or does it matter all that much when the wearer can't even talk yet, let alone read? That's what Brian wonders about this outfit from Wry Baby available at Babies 'R' Us. More »

(Photo: AaronBBrown)

Playtex Came Through Where Toys R Us Failed In Replacing Broken Breast Pump
By Phil Villarreal on January 25, 2010 8:30 AM  
The thing about breast pumps is when they break, you can't exactly sit around for several weeks waiting for a kindly CSR to get you a replacement. Kids need bottles and moms need to relieve the pressure so they can get work. More »

Toys R Us: No Exchange On That Gift Without A Receipt
By Meg Marco on January 12, 2010 11:45 AM  
Apparently Toys R Us has a policy that says that even unopened video games that still have the Toys R Us price tag on them cannot be exchanged without a receipt. No exceptions. More »

Science Toys "For Girls" Don't Need As Much Power
By Laura Northrup on December 31, 2009 1:30 PM  
Budding female science nerds of America, Toys R Us has an important message. This message is: "don't worry your pretty little head with the most powerful science toys we have to offer." More »

This Toys R Us Sign Is Technically True, But Still Stupid
By Laura Northrup on December 27, 2009 9:30 AM  
"I guess technically, $.01 is 'over $0,'" writes reader Don in Arizona who found this sign, "and in 1850, saving $.01 was probably a smoking hot deal but today, not so much...."

(Photo:Bob Reck)

Babies R Us Won't Issue Refund Without Harassing Gift Recipient
By Meg Marco on December 18, 2009 3:56 PM  
Reader Merry says that If Babies R Us double-bills you, and it was a gift purchase, you'll need to let them harass the giftee if you want your money back. More »

(Photo:ThatBeeGirl)

Toys R Us Double Charges Black Friday Shoppers
By Meg Marco on November 30, 2009 11:29 AM  
Reader Ken emails to let us know that Toys R Us is experiencing a double billing issue stemming from some sort of glitch on Black Friday. He says a friend just told him she was double charged, and that when she contacted Toys R Us, they told her it was a national problem. More »

Black Friday Shopping Mayhem Roundup
By Laura Northrup on November 29, 2009 8:00 PM  
For some reason, Walmart and Toys R Us stores were the focal points of this year's Black Friday mayhem nationwide. Perhaps because the chains offer both toys for children and toys for adults—electronic ones, at least. Fights and other oddities broke out here and there nationwide. However, shoppers and store employees survived the day with no deaths, major injuries, or significant property damage. More »

Police Called To Quell Fight Over Toy Hamsters
By Chris Walters on November 27, 2009 3:05 PM  
People in Indiana really want those trendy little robot hamsters that are the designated fad toy of 2009. Police were called to two Toys R Us stores, one in Indianapolis and one in Greenwood, on Friday after fights broke out among toy shoppers. More »

First Toy Store Melee Reported In Connecticut
By Laura Northrup on November 27, 2009 2:00 PM  
The crowd waiting at the doors of the Toys R Us in Manchester, Conn., burning up with Black Friday fever, grew impatient. Shortly before the store opened at midnight, a group of people tried to jump the line and get through the doors. The store didn't open until nearly an hour later—and after twenty police officers got the crowd under control. More »

Toys R Us Invites You To Save -$10
By Meg Marco on November 23, 2009 4:53 PM  

—>We love when Toys R Us does this. Ah, yes. "While supplies last." Hurry, people. Hurry.  More »

Toys R Us Manager Says Store Will Be Open On Thanksgiving This Year
By Phil Villarreal on October 9, 2009 2:49 PM  

—>Retail isn't a great field to be in if you enjoy having nights, weekends and holidays off. A disgruntled Toys R Us manager wrote us to say Thanksgiving, one of his three guaranteed holidays per year, will vanish in order to give the store a jump on its Black Friday competitors.  More »

Toys R Us Charges You $10 More For Game With Bonus 'Free' T-Shirt
By Phil Villarreal on October 6, 2009 2:42 PM  

—>Brent snapped these photos of sales displays for Carnival Games for Wii. The store is charging $30 for the game by itself, but $40 for the game with a bonus "free" t-shirt.  More »

Experts Predict Widespread Robotic Hamster Shortages
By Laura Northrup on September 30, 2009 7:06 PM  

—>When you were a child, did you own a hamster? Did you say to yourself, "this pet is okay, but I wish it didn't poop, bite, or sleep, and that it could skateboard and surf?" Well, envy the children of today.  More »

Who Killed The Toys R Us Giraffe?
By consumerist.com on September 17, 2009 3:31 PM  

—>The U.S. Department of Agriculture is investigating the death of Tweet, a giraffe best known from commercials where he played the Toys R Us mascot Geoffrey. Tweet died last Wednesday at Boston's Franklin Park Zoo, after completing filming on "Zookeeper," a new comedy. The official cause of death is a brain aneurysm or stoke, but PETA claims another possible explanation: ingestion of chunks of a toxic tarp that covered his pen.  More »

You Will Not Escape Toys R Us This Christmas
By consumerist.com on September 15, 2009 1:23 PM  

—>One good thing about the bad economy: There are plenty of empty storefronts in malls across the country, and the owners are more than happy to rent them to short-term tenants during peak seasons. And, this year, you can add Toys R Us to the usual gang of Halloween and Christmas stores that pop up suddenly in your local Simon, and disappear in the night a few weeks later. Jeffrey and his posse are expected to open 80 temporary stores next month, along with new toy sections in 260 Babies R Us shops.  More »

Toys R Us Muscles In On The Games Trading Racket
By Phil Villarreal on September 10, 2009 4:01 PM  

—>Kotaku reports that Toys R Us has gone nationwide with its video game trade-in initiative today. Now the chain is stepping on GameStop's turf. The site's Mike Fahey quotes a Toys R Us bigwig:  More »

EECB To Toys R Us Results In Refund, Personal Apology, Free Toy
By Laura Northrup on August 30, 2009 9:30 PM  

—>Seth had what should have been a fairly simple problem. His son's radio control car broke after only a few weeks of use. The toy was purchased at and manufactured by Toys R Us, and an e-mail to the support address included with the toy bounced. No one in the company's usual customer service channels could resolve his problem, and the people whose job it was to help customers in this situation never managed to contact him.  More »

Toys R Us Wants Your Recalled Baby Gear
By Phil Villarreal on August 26, 2009 2:00 PM  

—>Responding to a rash of recalls involving cribs and other baby paraphernalia, Toys R Us is starting a trade-in program Friday, asking for recalled items in exchange for discounts on new stuff.  More »

August? Pretty Much Christmastime, Declares Toys R Us
By Phil Villarreal on August 21, 2009 1:00 PM  

—>Mark, a host of a radio show called the Parafactor, is always on the lookout for paranormal activity. He found himself a bounty when he happened upon this Paramus, N.J. Toys R Us, which has bent space and time to move the holiday season into the dog days of August. Alert Santa Claus and Hanukkah Harry.  More »

Walmart Doesn't Want 7-Year-Old's Birthday Money
By Chris Walters on July 20, 2009 5:47 PM  

—>The parents of a seven-year-old took him to Walmart this weekend to spend his saved birthday and allowance money on a pretty awesome looking swimming pool & slide combo. They'd checked online first to make sure the item was in stock—and Walmart said it was, at three different locations in fact.   More »

Not-So Accurate Free Toys 'R' Us Shipping Promise Makes Reader Shoot Self In Foot
By Phil Villarreal on June 25, 2009 6:08 PM  

—>Toys "R" Us has a clever little "free shipping" trap going on with its Nerf guns, reader Chi writes. The site offers a couple of compelling deals that, when combined together, cancel one another out and pretty much screw you over.  More »

Recall Roundup
By Laura Northrup on May 29, 2009 9:20 PM  

—>Umbrellas, toy beach chairs, swingsets, and mysteriously collapsing benches. What do they have in common? All of them have been recalled for various reasons in the last month.  More »

Toys R Us to buy FAO Schwarz. The venerable toy retailer and backstop for Apple's flagship store has been owned by investment firm D.E. Shaw since filing for bankruptcy a few years ago. As part of the deal, TRU is expected to swap its Times Square ferris wheel for FAO's giant piano keyboard. [BloombergMore »

Jardine Crib Recall Program Tells Customers To Screw Themselves
By Phil Villarreal on May 13, 2009 4:19 PM  

—>Aw, get a load of that smile. That's my 3-month-old daughter, Emma, whom I found out has been sleeping in a wooden minefield rather than a crib.  More »

Toys R Us Bathroom Stall Falls On Child Safety Advocate
By Chris Walters on March 9, 2009 6:35 PM  

—>In 2006, Jennifer—the co-founder of popular parenting/consumer advocacy site Z Recommends—took her two-and-a-half-year-old to the bathroom at the local Toys R Us store. What she didn't know was that this particular store featured the awesome striking power of the Action Toilet Stall with Collapsible Mom Trap! As she closed the door, the entire partition fell over on top of her and her daughter. Jennifer managed to protect her daughter from harm, but in the two years since the event, she's developed chronic pain from the accident—and the response from Toys R Us has been "don't call us, we'll call you."  More »

Save Over $0 At Toys R Us
By Chris Walters on January 13, 2009 1:25 AM  

—>This sign is accurate. You do save more than nothing at all if you buy this reduced-price Batmobile.   More »

This Bratz Price Tag Is Surprisingly Honest
By Meg Marco on December 15, 2008 3:18 PM  

—>This price tag for a Bratz doll found at a Toys R Us in Massachusetts seems a little too honest. Don't you think?   More »

Toys "R" Us Unable To Explain Why "All Video Games" Means "Some Video Games"
By Meg Marco on September 23, 2008 2:59 PM  

—>Toys "R" Us is not doing a very good job of explaining why an ad advertising a special that applies to "ALL Video Games $19.99 or less" only applies to some video games that are "$19.99 or less." Reader Laura says that not only are they unable to explain how "ALL" means "some," they aren't able to understand why she is upset.  More »

Babies "R" Us: Don't Try Using Our Nursing Chairs For Their Intended Purpose
By Meg Marco on September 16, 2008 3:54 PM  

—>Reader Addie says that she was at Babies "R" Us to pick up some stairway gates and try out a "glider", but when she attempted to use the chair for its intended purpose, she was told that she was not allowed to breastfeed on the sales floor.   More »

Toys"R"Us: You Are Too Young For A Grandparent's Discount
By Carey Alexander on September 13, 2008 5:45 PM  
"It's discriminatory," Peters said. "How do you put an age on a grandparent or a mother or a father, for that matter?"  More »

Toys R Us Cracks Down On "Death Crib" Makers
By Meg Marco on September 5, 2008 3:19 PM  

—>One of the main features that a crib should have is "does not accidentally kill the baby," so Toys R Us has decided to crack down on the manufacturers of the cribs that it sells, says the Chicago Tribune.  More »

Morning Deals
By Ben Popken on September 3, 2008 1:18 PM  

  • Amazon: 37 new coupon codes for September 2008
  • Google: Get Chrome for free, Google's new super-minimal browser (still in beta, read review at Lifehacker)
  • Apple: Seven refurbished Apple Aluminum iMac Core 2 Duo Desktops from $949 each + free shipping
Highlights From Dealhack
  • Newegg: Nikon Coolpix P60 8.1MP Camera $150 Shipped
  • Amazon: Save Extra $20 off Kellogg's, Keebler & other Grocery Products
  • 1-800 Contacts: Save $20 to $80 + Bonus $5 off Contact Lenses with Coupon
Highlights From BargainistHighlights From Buxr
  • Amazon.com: Get three DVDs for $10 when you add all three to your Shopping Cart
  • Golden Gadgets: 2 Pack of 9 LED Aluminum Pocket water resistant Flashlight for $3.99 + Shipping ($2.02)
  • Newegg.com: A-DATA 16GB Flash Drive WHITE for $24.99 after $15 rebate!
  More »

Toys"R"Us Pretends To Have Wiis In Stock, Disappoints Customers
By Carey Alexander on May 3, 2008 2:43 PM  

—>Toys"R"Us' website may claim to have Wiis in stock, but as reader Nick discovered yesterday, they don't. Nick ordered the elusive console first thing yesterday morning, but Toys"R"Us quickly sent an email explaining that the Wii was backordered and unavailable. As of this morning, Toys"R"Us' website still inexplicably lists the Wiis as "In Stock."  More »

This Toys "R" Us Discount Is Of Dubious Value
By Carey Alexander on April 10, 2008 8:25 PM  

—>Dylan writes:

I saw this today at the Toy"R"Us store in Elizabeth, New Jersey and though you folks would be interested. This Lego kit (the Exo Force Sentai Fortress Battle Set) has a sign that indicates its original price was $19.99 and that it is on sale for $69.98. The sign helpfully indicates that this is a savings of negative $49.
We've seen fifty-cent adjustments in the wrong direction, but fifty dollars? That's pushing it.  More »

Toys "R" Us Carries Lower Back Tattoo Stickers Perfect For Your Trampy Kid
By Meg Marco on March 27, 2008 11:15 PM  

—>Got a trampy little kid that isn't quite ready to get inked? No problem. Toys "R" Us has lower-back tattoo stickers for little miss thing.  More »

Is It Legal To Use Out Of Date List Prices For Comparison On Sales?
By Chris Walters on February 27, 2008 8:23 PM  

—> Last week we pointed out how Apple artificially inflates the discount of its refurbished units by using the original introductory list price as a comparison, even if the price has since dropped and the true list price is now lower. Now a reader writes in to say he caught Toys R Us doing the same thing on sale prices of Playstation 3 bundles and 30 gig Zunes. Our question: is this legal? New York City's consumer protection law seems to imply that—at least for retailers doing business in NYC—it's not, unless you clearly indicate the trail of price reductions, something neither company is doing.  More »

Toys "R" Us Announces New Safety Guidelines
By Meg Marco on February 19, 2008 5:30 PM  
Just got this email from Toys 'R' Us in my inbox and thought you'd be interested. I'm normally pretty skeptical about corporate promises like this, but if they implement these changes I'm going to be pretty impressed.  More »

What Goes Into A Foot-Long Toys R Us Receipt?
By Carey Alexander on December 8, 2007 2:35 PM  

—>Toys R Us rewarded Greg's purchase of a four-pack of Play-Doh with an 18-inch receipt. Greg tried to give the senseless printing an inch of meaning by breaking down the components of his massive receipt:

  • Exciting Sweepstakes Offer: 4.5 inches
  • Essential Purchase Details: 6.5 inches
  • Gift Receipt Section: 7.75 inches
Greg did not purchase the Play-Doh as a gift and did not need a half-foot gift receipt. Huge receipts are not endemic to Toys R Us—Home Depot and Kmart also print to excess—but do they have any use other than as shredder fodder?  More »

Toys R Us Advertising Date Rape Drug Laced Aquadots As A "Door Buster"
By Meg Marco on November 16, 2007 6:48 PM  

—>We've been getting several complaints today about Toys R Us' "Door Buster" newspaper ad. They're still advertising the GHB-laced Aquadots, despite the recall. (Right next to some ominous-looking Thomas & Friends toys, we might add.)  More »

Toys R Us Tries To Reassure You After Year Of Recalls
By Meg Marco on November 16, 2007 2:59 PM  

—>Toys R Us has written a reassuring letter to its customers outlining its toy safety policies and threatening to discontinue selling products from any company that ignores them. Since Toys R Us still sells Mattel toys and Thomas & Friends wooden train sets, it's hard to imagine a company that wouldn't make the cut.  More »

Toys R Us Invites You To Save $-10
By Meg Marco on November 5, 2007 8:31 PM  
Ran into this sign over the weekend at the ToysRUs in Henderson, NV.  More »

Most Stores Pull Chris Benoit Action Figures
By Meg Marco on July 6, 2007 3:29 PM  

—>Most stores pulled their stock of Chris Benoit action figures after the WWE wrestler murdered his family, but the toys can still be found by those morbid individuals, and reporters, who look hard enough.   More »

U.S. Companies Start Testing, Screening Chinese Products
By Carey Alexander on July 1, 2007 8:54 PM  

—>U.S. companies are developing new safety measures in response to the continued rumbling of the Chinese Poison Train. The measures, along with renewed federal interest in food safety, suggest that we may be in the midst of a food safety revolution similar to the one that reformed the meatpacking industry after the publication of Upton Sinclaire's "The Jungle."

For the companies, the problem is two-fold: figuring out exactly what to test for and maintaining control over their network of suppliers, even as they turn to China for vast quantities of imports at lower prices.
Three companies are trying three different strategies to cope with the uncertain quality of China's exports:  More »

WSJ: Returning Things Is Hard
By Carey Alexander on February 22, 2007 5:38 PM  

—>Working mom/WSJ reporter Suzanne Barlyn discovered it wasn't easy to return a busted Tamagotchi. The Journal also tried to return a Target shirt that didn't make it through the wash, a $13 camera from Toys "R" Us that broke after one use, a broken flat-panel TV from Amazon, a coat that didn't fit from BabyGap, and an oversize duffel from L.L. Bean. At each turn, they discovered retailers tossing road-blocks in their way.

Who can blame them? Return fraud soaked retailers for an estimated $9.6 billion in 2006, according to the National Retail Federation. Returning stolen merchandise for a refund is the most flagrant offense, affecting 95% of retailers last year. Computer-generated, counterfeit receipts make the practice easier. So-called wardrobing — the unethical practice of returning nondefective, used merchandise — affected 56% of companies. About 69% of retailers have modified their return policies in response to fraud, according to NRF. Changes include shorter time limits, restocking fees and requirements for original packaging.
The Journal recommends making purchases with a credit card (paid in full each month,) since retailers look up purchases electronically. We agree, but for a different reason: credit cards allow you to dispute charges. Tell us about your fun experiences returning products in the comments. — CAREY GREENBERG-BERGER  More »

Retailers' Return Policies
By consumerist.com on December 6, 2006 11:01 PM  

Retailers are getting stricter with their return policies this year. If you're not hot about the Marshmallow Shooter or Toshiba SD-4990 DVD Player grams got you, keep the receipt and don't take it out of the package. Here's the return policies of some of the major retailers. — BEN POPKEN  More »

Toys "R" Us Suspends Black Friday Price Matching
By consumerist.com on November 20, 2006 3:40 PM  

—>The gimlet eyed Mouseprint blog discovered Toys R Us will not be pricematching this Black Friday.   More »

Buttload Of New Black Friday Ads Up
By consumerist.com on November 10, 2006 2:17 PM  

The mob shopping savings just keep rolling in. Hooray. We may show up at one of these sales, just to document the depravity. — BEN POPKEN  More »

Surprise, "Cars" Toy Box Full of Lead
By Meg Marco on November 9, 2006 5:27 PM  

—>Cars don't use leaded gasoline anymore, but boy, oh boy ... do toy companies still use lead paint! This Disney/Pixar branded toy chest is painted with red paint that "contains high levels of lead. Lead is toxic if ingested by young children and can cause adverse health effects."  More »

Update: Breastfeeders Unite and Take Over
By Meg Marco on September 22, 2006 9:37 PM  

—>The Brooklyn mom who was threatening a nurse-in at the Times Square Toys R Us has gone and done it! How many mothers showed up is a matter of some dispute (anywhere from 40-300), but by all accounts they where lactating up a storm. From the Daily NewsMore »

Lego Trucks Cause Serious Puncture Wounds
By Meg Marco on September 20, 2006 7:00 PM  

—>Lego is recalling 358.000 LEGO EXPLORE Super Trucks because the wheels could detach, leaving exposed metal that has resulted in "serious puncture wounds."  More »

Toys R Us Hates Your Boobies
By Meg Marco on September 15, 2006 8:41 PM  

A Brooklyn mom is threatening a "nurse-in" at the flagship Times Square Toys R Us store after being given the run-around by "security" while publicly breastfeeding her oh-so-stylishly coiffed baby, Mason, seen here.  More »

PRICE ALERT: Amazon/TRU Has Xbox 360 for Sale
By consumerist.com on December 14, 2005 4:09 PM  

Two bundles, $1k apiece. Ships in 24 hours, they say. Go, go, go.  More »

Amazon/Toys R Us Unable to Fulfill Xbox 360 Orders
By consumerist.com on December 11, 2005 1:07 AM  
for the inconvenience we have caused you.Some folks have asked us if we think this is an engineered shortage on the part of Microsoft. We feel it is safe to say that it is not. (Thanks, J. Nelson!More »

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