Company Profile for T-Mobile

AT&T Cries "Uncle," Pulls Plug On Plan To Buy T-Mobile
Faced with regulatory hurdles too tall for it to leap, AT&T has announced that it has pulled the plug on its proposed plan to purchase T-Mobile USA from Deutsche Telekom for $39 billion. More »

More Signs That AT&T Could Pull Out Of Deal To Purchase T-Mobile
While AT&T has publicly said it is considering ways to restructure its plan to purchase T-Mobile USA for $39 billion will end the Justice Dept.'s suit to block the merger — and the FCC's plan to put up regulatory speed bumps — a news report claims that there are new signs that the Death Star may be looking to retreat. More »

Think Your Mobile Payments Are Protected? Depends On Your Carrier
Just about any new cellphone or tablet allows the user to make digital purchases that are subsequently charged to their wireless account. And while the four major wireless providers — AT&T, Verizon, Sprint, and T-Mobile — claim to provide ample protections for customers, our pals at Consumers Union have found that users may not be getting fewer protections than they would for purchases made using a credit or debit card. More »

AT&T Mulling Over Revisions To T-Mobile Deal To Appease Regulators
We're guessing that when AT&T announced it was going to buy T-Mobile USA for $39 billion that it didn't expect the deal would receive such jeers from the regulators at the Justice Dept. or the FCC. But with the former ready to go to trial to block the merger and the latter saying it will hold its own hearing if the DOJ fails, AT&T now appears to be looking at the Darth in the mirror. More »

AT&T Once Again Brings Up The Rear In Consumer Reports' Cellphone Satisfaction Survey
For the second year in a row, AT&T's wireless service finds itself at the bottom of the ratings in a customer satisfaction survey done by our cohorts at Consumer Reports. More »

FCC Agrees To Let AT&T And T-Mobile Withdraw Merger Application
Update: AT&T has responded to the release of the FCC's report on their merger application, and they're really not too happy about it. Their view is that the report was just a draft and furthermore, they never got to see it first. More »

AT&T Pulls FCC Application For T-Mobile Merger
Two days after the FCC announced it intends to hold a rare administrative hearing on AT&T's proposed purchase of T-Mobile USA, the folks at the Death Star have decided to pull their merger application to the regulator, at least until the end of its legal battle with the Dept. of Justice. More »

Call T-Mobile Customer Service And Reality Will Shift Beneath Your Feet
At what point is a company responsible for the things that its customer service reps tell customers? Gus got a new T-Mobile smartphone on an unlimited plan, then took a job in the oil industry that requires him to travel out of the country frequently. While he could have a company phone, he's still under contract. He chose to keep his T-Mobile plan with a company subsidy, and not pay an early termination fee. When he called T-Mobile to find out how much roaming in Colombia would cost with his plan, the startling answer was that he wouldn't have to pay any roaming fees at all. He quadruple-checked this with the customer service rep, who confirmed it. But he should have just hung up and broken through the walls of reality to reach another rep, who would have told him something entirely different. More »

T-Mobile Ad Accidentally Appeals To Our Prurient Interests
One aim of an ad is to get you to remember the product, right? If so, T-Mobile accidentally did an excellent job of making sure their "Walking in a 4G Wonderland" TV spot sticks in your brain. Mostly because it sounds like something super sexy. More »

Why Doesn't T-Mobile's Phone Blocking Feature Make Any Sense?
Michael's daughter has a phone on the family plan, and he'd like to do something to it that seems simple enough. He wants to block her phone from all use during school hours, except for the numbers she would need in an emergency. Except the system doesn't work that way. For some reason that no one understands, phones can only be disabled in certain blocks, and during certain times the main account holder can't limit the phone's use at all. Some of these times happen to conveniently fall during the hours when Michael's daughter is at school. He's not the only one with this problem. More »