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Think Your Mobile Payments Are Protected? Depends On Your Carrier
Just about any new cellphone or tablet allows the user to make digital purchases that are subsequently charged to their wireless account. And while the four major wireless providers — AT&T, Verizon, Sprint, and T-Mobile — claim to provide ample protections for customers, our pals at Consumers Union have found that users may not be getting fewer protections than they would for purchases made using a credit or debit card.
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AT&T Once Again Brings Up The Rear In Consumer Reports' Cellphone Satisfaction Survey
For the second year in a row, AT&T's wireless service finds itself at the bottom of the ratings in a customer satisfaction survey done by our cohorts at Consumer Reports.
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Update: Sprint Is Still Giving Me The iPhone Run Around
One of the best moments for those of us at Consumerist is when we're directly able to help one of you, our fellow consumers, in resolving a sticky situation. And so it is with great displeasure that we must update the story of a Sprint iPhone 4S user in such an unsatisfactory way.
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Judge: Sprint Can Sue AT&T Over T-Mobile Merger
After their meet cute, AT&T and T-Mobile USA are suffering a long sequence of misunderstandings and obstacles in the romantic comedy that is their attempted merger. The latest speed bump in the path to everlasting togetherness comes from a ruling by a federal judge that Sprint and regional cell phone service provider C Spire Wireless are free to sue the Death Star.
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Consumers Union To Wireless Providers: Don't Wait To Implement "Bill Shock" Alerts
A couple weeks ago,
details were announced about the Wireless Consumer Usage Notification Guidelines, which give wireless providers one year to roll out a system that lets customers know when they are nearing or over their allotted data, text, voice or international roaming limits. But our cohorts at Consumers Union are urging these companies to not wait until the last minute.
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Sprint Won't Take Back My Unwanted iPhone 4S
While purchasing items online is often very convenient, when it comes to returning said products, some retailers make it anything but easy — even if they have brick-and-mortar stores. Consumerist reader David had a frustrating experience attempting to return a Sprint iPhone 4S.
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AT&T Tries To Boot Sprint Suit From T-Mobile Hearing
Today AT&T is going to ask the Federal judge to toss out
Sprint's lawsuit seeking to stop it from buying up T-Mobile.
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Sprint Nixes Unlimited 4G For Mobile Broadband & Hotspot Users
While Sprint continues — for now — to offer smartphone users unlimited data plans without overage charges or throttling, the company has announced that customers with unlimited 4G plans for mobile broadband and mobile hotspot devices will have very definite limits starting in November.
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Apple: No iPhone 5, But The Faster iPhone 4S Will Be Available This Month For AT&T, Verizon & Sprint
There has been a mountain of speculation about just what exactly would Apple be unveiling at today's big press event — Would it be the iPhone 5? Maybe the lower price, slimmed down iPhone 4S? Would it be a 4G device? Would Sprint and/or T-Mobile finally get the iPhone? Would they kill the iPod as we know it?
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Report: Sprint Places Order For 30.5 Million iPhones
Among the many whispers surrounding tomorrow's big iPhone announcement are rumors that Sprint would finally get its hands on the coveted smartphone. Now comes a report that the wireless company isn't just going to be offering the iPhone but that it's betting the company's future on it.
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