Company Profile for Sears
Sears, Roebuck and Co.
| Type | Subsidiary |
|---|---|
| Founded | Chicago, Illinois, U.S. (1886) |
| Headquarters | Hoffman Estates, Illinois, U.S. |
| Industry | Retail |
| Products | Clothing, footwear, bedding, furniture, jewelry, beauty products, appliances, housewares, tools, and electronics |
ADDITIONAL INFORMATION:
Sears, Roebuck and Company
Sears National Customer Relations
3333 Beverly Rd.
Hoffman Estates, IL 60179
847-286-2500
Toll free: 1-800-549-4505 (Retail)
Toll free: 1-800-697-3277 (Online)
TTY: 1-800-659-7017
Fax: 1-800-427-3049
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Which Online Retailers Have The Fastest & Slowest Delivery Times?
By Chris Morran on December 16, 2011 1:15 PM
43 Comments
Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn't mean good shipping. That's why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner. More »
(XISMZERO)
Sears Actually Has No Idea When Your Item Showed Up At The Store
By Laura Northrup on December 15, 2011 5:00 PM
39 Comments
This holiday season, Sears continues its mission as an elaborate anti-capitalist prank, mocking the feeble attempts that shoppers make to obtain useful information from customer service representatives, and preventing consumers from exchanging money for merchandise. LouAnn, a longtime Sears customer, was left so frustrated after a recent encounter with the retailer that the vented to Consumerist, "I am tired of giving MY money to companies who CLEARLY don't understand that I have a choice of where and how to spend my money." That could be a mission statement for this site. More »
More Shoppers "Renting" Electronics From Retailers
By Chris Morran on December 13, 2011 11:15 AM
85 Comments
A new study shows that a growing number of electronics purchases — up to one in five — are being returned to retailers, and that a large majority of the items returned as defective are in fact perfectly fine. More »
Man Repays Money He Stole From Sears Over 60 Years Ago, With Interest
By Mary Beth Quirk on November 29, 2011 5:30 PM
65 Comments
A guilty conscience is a funny thing. An elderly man recently left an envelope with $100 in it on a Sears service counter in Seattle, with a note that said he'd stolen money from a Sears store in the late 1940s. More »
Sears Apparently Incapable Of Matching Its Own Prices Across Stores
By Mary Beth Quirk on November 28, 2011 1:00 PM
47 Comments
One might think that if one iteration of a store has a sale on a certain product, another store under the corporate umbrella could feasibly offer the same product at the sale price as well. Not so with Sears and its various stores, according to one Consumerist reader. More »
Sears Lost $421 Million Last Quarter, Didn't Spend It Fixing Up Stores
By Laura Northrup on November 18, 2011 8:00 AM
66 Comments
Last year, I formulated a theory that the continued existence of Sears is a massive anti-capitalist prank. The stories that readers send us indicate that the chain isn't very good at key parts of retailing: attracting customers, selling merchandise to them, and not actively driving the customers you already have away. It's not just Consumerist readers avoiding Sears these days: the power couple of Sears and Kmart lost $421 million in the quarter that ended on October 29. More »
Sears Is Determined To Not Send Us Any Sheds
By Laura Northrup on November 10, 2011 12:30 PM
60 Comments
In the early part of this century, you could buy kits to build an entire house from Sears. It's probably just as well that they don't do that anymore—at least, based on the experience Joe's wife has had trying to get Sears to ever deliver the shed that she paid for. At least she gets the excitement and inconvenience of receiving delivery notices, then not having anyone show up with her shed. More »
Sears Delivers Non-Functioning Treadmill, Won't Come Back For It
By Laura Northrup on November 9, 2011 9:30 AM
37 Comments
When Sears.com delivered Leah's treadmill six weeks ago, the delivery service brought it into her house and a professional contractor assembled it. It wouldn't start, and hasn't worked since. Sears has made some attempts at repairing the treadmill, but it now requires a part that's on indefinite backorder. So why doesn't Leah just send it back? Because Sears will only take it back if she disassembles it herself, packs it in the original box, and ships it to them. More »
It Should Not Take Six Attempts To Deliver A Dishwasher
By Laura Northrup on October 20, 2011 12:32 PM
51 Comments
Ariel has read Consumerist for long enough that, given a choice, she probably wouldn't order a dishwasher from Sears. But she rents, and her landlord is not so wise. Here is their sad but familiar tale: lots of delivery appointments, missed days of work, and no dishwasher. More »
When Buying A Mattress From Sears, Maybe Also Invest In A Truck
By Laura Northrup on October 14, 2011 9:00 AM
28 Comments
This probably isn't news to you, Sears, but you've lost another customer for good. This time, it's reader Jeff, who had a nice experience buying a mattress at his local Sears store, but a terrible experience trying to get the mattress delivered to his house. People do not enjoy taking a vacation day from work and then not having the delivery person show up. Four times. More »
