Company Profile for Lenovo

Lenovo Group Limited

TypePublic

Founded1984
HeadquartersMorrisville, NC, U.S.
Beijing, China
Singapore
IndustryComputer systems
Computer peripherals
Computer software
Key PeopleYang Yuanqing and Liu Chuanzhi
ProductsDesktops, servers, notebooks, tablet computers, netbooks, peripherals, printers, televisions, s, storage
Source: http://en.wikipedia.org/wiki/Lenovo

ADDITIONAL INFORMATION:
Lenovo
1009 Think Place
Morrisville, NC 27560
Toll-free: 1-866-968-4465
websales@lenovo.com

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Is Windows 7 Optional At Lenovo, Or Not?
By Laura Northrup on February 24, 2011 3:30 PM  
Greg wanted to order Lenovo's new ultraportable laptop, the x120e, without Windows 7. A site error briefly let some customers (including Greg) order the computer without an operating system, but then restored the unwanted OS when he went to check out. He hopped on customer support chat, and found a representative who... well, we don't want to say that the rep "lied," but they were certainly misinformed about the company's own products. More »

(.:AR:.)

Lenovo Demonstrates How Not To Keep Track Of Your Inventory
By Laura Northrup on January 7, 2011 9:00 AM  
When you order an item from Lenovo, your item could be out of stock, backordered, shipping sometime in six months, or have falled into another dimension never to be heard from again. At least, that's what Eamonn discovered when ordering a USB thumb drive along with a Thinkpad. Lenovo first showed an absurdly far-off shipping date, and then finally—days later—admitted that they had sold something that was never actually in stock. More »

(decaf)

Lenovo Customer Service Is Incapable Of Sending Me The Right Battery
By Laura Northrup on October 20, 2010 9:00 AM  
Steven would like a functioning battery for his Lenovo Ideapad. The computer is under warranty: he bought it less than three months ago. He writes that every time he calls their customer service center for a replacement battery, they send the wrong one. After the second time, this is becoming sort of tiresome. More »

Surprise Knife In Lenovo Box Cuts Reader
By Ben Popken on February 4, 2010 11:10 AM  
Reader Christian says he opened his recent Lenovo purchase only to get a nasty surprise: a deep cut on his finger from a box cutter left inside the package.

UPDATE: Lenovo wrote Christian back to say sorry and offer him a free battery. More »

(Photo: Thox)

Lenovo Charges For "Free" Windows 7 That's Four Months Late
By Laura Northrup on January 15, 2010 12:16 PM  
Michael purchased a new laptop from Lenovo this past summer. This laptop came with the promise that he would receive a free copy of Windows 7 as soon as the new operating system was released. Michael writes that (as other customers of various computer vendors have discovered) the free OS was not free—it cost over $30. And four months after the retail release date of Windows 7, Michael still hasn't received his disc. More »

(Photo: jonathansin)

Lenovo Ignores Customer, Waits For Gift To Reach Wrong Destination
By Laura Northrup on January 2, 2010 11:30 AM  
We hear that Lenovo, heirs to the Thinkpad line of laptops, makes some very nice computers. In the last few months, though, more and more Consumerist readers are having problems getting the company to complete an exchange in which money is exchanged for a computer. E.J.'s purchase is one such failed exchange, and his father's Christmas laptop is now lurking in a UPS facility, a few hundred miles away from where it was supposed to be delivered. More »

E-mail To Lenovo President Gets Reader Immediate Answer, New Laptop
By Laura Northrup on December 13, 2009 9:00 PM  
Patrick was frustrated. He explains that he was stuck with a defective and non-functional Lenovo laptop that was only a few months old. Before pursuing a chargeback, he decided to send a letter to the company's president and COO, Rory P. Read. His message was detailed but straightforward, and a great example of one of the finest weapons in the Consumerist toolkit, the executive e-mail carpet bomb. Read and learn. More »

Lenovo Screws Up Every Part Of Computer Purchase
By Laura Northrup on October 22, 2009 1:00 PM  

—>Dan and his roommate had a crazy plan. They would use Dan's credit card to purchase a laptop computer from Lenovo. The roommate would write Dan a check for the total amount the computer cost. Lenovo would ship a working computer to the roommate, thus completing a straightforward exchange of currency and consumer goods. Unfortunately, life is not that simple in the Land of Lenovo.   More »

Your New Computer's Free Windows 7 Upgrade? Not So Free, Actually
By Laura Northrup on October 1, 2009 7:49 PM  

—>Not many people really want a computer with Windows Vista. The sensible thing for customers who need a computer—but not right away—to do is wait until the launch of Windows 7 and then buy a computer with the much-awaited OS pre-installed. Vendors realize this, and are trying to get Vista-laden machines off their shelves with the promise of a free upgrade to Windows 7 when it comes out. A free upgrade that is not, in fact, free.  More »

Lenovo Forgets To Charge Customers, Then Sends Them To Collection Agency
By Laura Northrup on August 21, 2009 9:14 PM  

—>Bart wrote to us about a strange experience he had after purchasing a new Thinkpad from Lenovo. He had a perfectly smooth transaction, until months later when he received a letter from a collection agency. The agency was demanding payment for the laptop he had already paid for. Or so he thought.  More »