Company Profile for J.C. Penney
| Headquarters | Plano, Texas, U.S. |
|---|---|
| Industry | Retail |
| Key People | Ron Johnson CEO |
| Products | Clothing Footwear Furniture Jewelry Beauty products Electronics Housewares |
ADDITIONAL INFORMATION:
PO Box 10001
Dallas, TX 75301-7303
972-431-1000
Toll free: 1-800-322-1189 (Online Orders)
Toll free: 1-800-709-5777 (Phone Orders)
Toll-free: 1-800-222-6161 (Previously-placed Orders)
www.jcpenney.com
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Which Online Retailers Have The Fastest & Slowest Delivery Times?
By Chris Morran on December 16, 2011 1:15 PM
43 Comments
Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn't mean good shipping. That's why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner. More »
JCPenney Employee Checks Store Surveillance Footage To Return Lost $300 To Christmas Shopper
By Mary Beth Quirk on December 14, 2011 12:00 PM
33 Comments
A grandmother shopping for her family's Christmas presents was given the gift of the holiday spirit, in the form of a JCPenney employee who did a little detective work to return $300 she'd dropped at the store. More »
Study: JCPenney, Avon, Gap Websites Are Worst At Responding To Customer E-Mails
By Chris Morran on November 30, 2011 4:45 PM
20 Comments
After years of being trained to dread contacting a company via phone, lest we get trapped in the automated phone tree, customers are turning to e-mail for resolving their customer service issues. And while a new study shows that a majority of the top online retailers did a passable job of replying to customer inquiries, a handful of websites apparently decided to give their e-mail customer service teams some extra time off this holiday season. More »
JCPenney's Black Friday Ad Is Out
By Ben Popken on November 7, 2011 1:00 PM
31 Comments
If you want to see what kind of deals JCPenney is offering for the Black Friday sale this year, their entire 72-page ad just got uploaded. More »
JCPenney Switches Tactics From Terrible Merchandise To Terrible Ads
By Mary Beth Quirk on September 29, 2011 11:45 AM
79 Comments
JCPenney is rebounding from the recent outbreak of negative press over their "Too Pretty to Do Homework" sweatshirt for girls, with what we're sure they thought is a good, original, funny ad geared toward men. Is it? More »
JCPenney Removes "Too Pretty To Do Homework" Sweatshirt
By Ben Popken on August 31, 2011 1:25 PM
67 Comments
After a jcpenney sweatshirt that said, "I'm too pretty to do my homework so my brother has to do it for me," caused an uproar among bloggers, the retailer has removed the garment from their website and issued an apology. More »
The 8 Largest U.S. Retailers With The Worst Sales
By Chris Morran on August 2, 2011 12:45 PM
138 Comments
If we'd told you 10 years ago that Borders and Circuit City would vanish off the face of the planet and Blockbuster Video would be auctioned off to a satellite TV provider for pocket change, many people would have expressed disbelief. But those once-great stores have had their heyday in history, so now it's time to look into the magic 8 ball to see if doom lies ahead for other major retailers. More »
JCPenney Accused Of Manipulating Google Searches
By Phil Villarreal on February 14, 2011 9:15 AM
32 Comments
It's a constant battle for retailers to draw attention to themselves online, and JCPenney has been winning the fight due to some blatant search engine manipulation. More »
What Do You Think Of The Stores-Within-Stores Trend?
By Chris Morran on January 26, 2011 10:15 AM
83 Comments
These days, more and more big box and department store chains are taking a cue from shopping malls by renting out floor space to retailers to create smaller stores within stores. It's a model that has helped some businesses to stay afloat in these tough times, but does it benefit you? More »
Why Is JC Penney Unable To Send Me The Sizes I Actually Ordered?
By Laura Northrup on January 20, 2011 11:30 AM
33 Comments
For those of us who wear very unusual and/or large sizes of clothing, ordering clothes online is a thing of beauty and convenience. Unless you're Matt, and JC Penney's online fulfillment people are utterly unable to read the numbers on a pair of pants and put them in the correct box. Through multiple clothing orders, the retailer has been unable to send Matt the sizes that he actually requests—which I always thought was the entire point of ordering clothes online. More »
