Company Profile for HP
| Founded | 1939 |
|---|---|
| Industry | Computer hardware Computer software IT consulting IT services |
| Key People | Raymond Lane (Executive Chairman) Meg Whitman (President & CEO) |
| Products | ''See products listing'' |
| Subsidiaries | List of acquisitions |
ADDITIONAL INFORMATION:
Bldg. 6A, Mail Stop 1247
Palo Alto, CA 94304
650-857-1501
Toll free: 1-800-474-6836
General inquiries: 1-800-752-0900
Fax: 650-857-5518
www.hp.com
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Which Online Retailers Have The Fastest & Slowest Delivery Times?
By Chris Morran on December 16, 2011 1:15 PM
43 Comments
Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn't mean good shipping. That's why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner. More »
Can Owning A Cat Void Your HP Warranty?
By Laura Northrup on December 9, 2011 2:30 PM
134 Comments
Chris sent his HP Elitebook in for repair, only to learn that he had done something to void the warranty, and it wouldn't be repaired. What was his heinous offense against technology? He owns a cat, and there's fur inside the computer, causing HP to declare his computer a "biological hazard" and send it back un-repaired. He sent along photos that HP took of his disassembled computer and used to make the case that his computer wasn't repairable. More »
(ashi)
HP Customer Service Rep Suggests I Find A Man To Help Fix A Monitor
By Mary Beth Quirk on December 2, 2011 1:00 PM
75 Comments
What is a poor, weak woman like Consumerist reader Tara to do on her own when she can't get a computer monitor to work? According to an HP customer service rep, obviously the right thing to do (when his advice has failed) is to get a man to help her. More »
(Gabrieel)
HP Responds To Claims That Hackers Could Cause Your Printer To Go Up In Flames
By Chris Morran on November 30, 2011 5:18 PM
28 Comments
Yesterday, we brought you the story of a team of Columbia University researchers who claim they have discovered a way that hackers could infiltrate any number of networked printers to do anything from steal information to cause your paper to smolder and possibly catch fire. But the folks at HP, which was singled out in the report, have now come out to defend their product and refute the researchers' claims. More »
(Gabrieel)
Researchers: Some Printers Vulnerable To Hack Attack That Could Lead To Fire
By Chris Morran on November 29, 2011 2:30 PM
63 Comments
It's like something out of a movie starring Matthew Broderick. Researchers at Columbia University claim they've discovered a vulnerability that could let hackers remotely access your printer for nefarious hijinks, like making said printer go up in flames. More »
The 4th Replacement Laptop HP Sent Me Doesn't Work, Either
By Laura Northrup on October 27, 2011 11:30 AM
61 Comments
John bought a rather nice HP laptop for his business, and it would be nice if it would work. Ever. Every time they boot up one of the replacement machines HP has sent, it crashes. They're now on laptop #5. More »
(capsun)
Adventures In Ordering A Clearanced HP TouchPad
By Laura Northrup on August 23, 2011 10:00 AM
107 Comments
RIP, HP TouchPad. A long time ago—well, about three months ago—HP claimed that their WebOS-based tablet would be the greatest on the market. Now, our tipline is buzzing with customers clamoring to get their hands on a TouchPad tablet: not because it's a hot tech toy, but because the product's being discontinued, and retailers dumping them for $100 or $150 depending on storage capacity. More »
Fighting For A Working HP Laptop For 8 Months
By Ben Popken on July 25, 2011 2:45 PM
28 Comments
Try as they might, HP just seems to be incapable of getting David's repair right. When repairing his wireless card that was damaged in a previous repair, they broke the motherboard. Fixing the motherboard, they broke the screen connector. And so on. Even the replacement computer they gave him started to fail, and then they failed at fixing that correctly. This ridiculous dance has been going on for 8 months. More »
Best Buy Replaces Deaf Bed-Bound Girl's Laptop After Holding It Hostage
By Ben Popken on July 22, 2011 12:00 PM
48 Comments
After the story of a deaf and bed-bound girl whose laptop had been bouncing back and forth between Best Buy Geek Squad repair for 3 months went up on Consumerist, the ambassador for Geek Squad City, Randy Ratliff, reached out to help. "The buck stops here!" he said in his email. And of all the many who say that, he's one of the few to mean it. He investigated the issue and now Jenni's sister has a new laptop. More »
(ismh_)
Best Buy Holding Deaf Bed-Bound Girl's Laptop Hostage Since May
By Ben Popken on July 13, 2011 5:00 PM
139 Comments
Jenni's sister is disabled and bed-bound, and her laptop is her portal to the world. So when her HP laptop had to go in for repair, it was a big deal. It was an even bigger deal after the Geek Squad spent over a month dickering with the repair and while it was in their hands, the warranty ran out. Now Geek Squad won't give it back unless the full out of warranty price is paid, and HP says it's not their problem, it's Geek Squad's. Meanwhile it's been almost three months and Jenni's sister has no computer. More »
