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E-Mail To Home Depot CEO Resolves Month-Old Problem In 12 Hours
Consumerist reader Jim was feeling a little frustrated with Home Depot. He'd ordered some parts online for his chainsaw, only to find that one of the two boxes was completely empty. This was just the beginning of a month of misleading assurances, conflicting instructions and overall dissatisfaction for Jim. That is, until he penned an e-mail to Home Depot's CEO.
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Knife Printed With 'USA Quality Guarantee' Is, Of Course, Made In China
Think quickly: if you saw the "USA Quality Guarantee" seal on a product you found in a store, where would you assume that it had been manufactured? If you guessed "China," you're an awfully cynical person. You are, however, correct.
Reader Stuart, who writes a blog about tools, noticed this little badge of dishonor on a knife for sale at Home Depot. If it's not meant to make customers think that the knife was made in the USA, then are the words just for decoration? More »
Home Depot Staff Makes 8-Hour Trip To Find Me A Snow Blower
Consumerist reader Matt and his wife recently went to Home Depot to try to purchase a snow blower for the coming winter. But that Halloween weekend snow storm apparently caused an early run on the machines and no one could give them a clear answer on exactly when they would be back in stock.
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Home Depot Increases Sales By Moving Office Staff To Sales Floor
Home Depot has finally found a use for your pointy-haired boss — they made him a sales person. The leading home improvement chain has boosted sales by shifting some employees from the back-office to the sales floor. The red staplers will be lonely, but the customers are buying more items per trip.
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Home Depot Salt Pellet Deal Shrivels Under Scrutiny
Whether it's a signage error or a stacking error, this pile of salt pellets is not what it seems at first blush.
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HomeDepot.com Rejects Your Overbilling Complaint
Jeffrey was overbilled for a garbage disposal by Home Depot and had a bad experience with the service technician. Then, we he tried to submit a complaint about it through the Home Depot website, the site rejected his story and said it violated their terms of service agreement.
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Home Depot Tells Me I'll Be Able To Return Unused Generator, Changes Mind After Hurricane
Hardware stores like Home Depot and Lowe's
stand to rake in a nice pile of cash from hurricane-related sales. And according to one Consumerist reader, his local Home Depot intends on keeping as much of that cash as possible by not making good on its pre-storm promises.
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Home Depot, Starbucks To Make A Pile Of Post-Hurricane Cash
Reports state that Hurricane Irene could have done anywhere from $3 billion to $10 billion in damage during her brief trip up the East Coast. That's a lot of plywood, nails, plaster and everything else that will be needed for repair. It's also a lot of coffee for beleaguered consumers.
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Consumerist Techniques Land Reader Free Home Depot Tools
Andrew stared at the row of tools on the shelf at Home Depot and sighed. He had a big new job to do, but after getting all his tools from Home Depot for the past 20 years, there was but a paltry selection. No open stock items and the sets were incomplete. He wouldn't be able to get all the tools he needed. So, drawing on what he'd learned from reading Consumerist, rather than an EECB, he crafted an email to a specific person at Home Depot corporate he thought might help.
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Shoppers Hoarding Incandescent Light Bulbs As New Regulations Loom
It's been nearly four years since
Congress voted to phase out low-efficiency incadescent light bulbs, but fans of the bright lights still have a few months before the regulations begin kicking in. And judging by sales numbers, it looks like consumers are snatching up incadescents before they fade away.
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