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Before You Buy A Store's Extended Warranty, Check With The Manufacturer
It's no surprise that an electronics store salesperson might try to talk you into an extended warranty that you don't need. However, reader Chris learned recently to be even more cautious in his dealings with salespeeps: they might be misinformed as to how long the manufacturer's own warranty is. Or—gasp!—even trying to mislead customers.
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Fry's Makes Me Log On To Bank Account To Prove I've Got Enough Money To Write Check
Melissa wanted to pay for a hard drive at Fry's Electronics with a check, but management discouraged her from doing so by making her jump through what she feels was an unreasonable hoop. She was told she'd have to use one of the store's computers to log on to her account in front of a worker and prove she had enough money to make the purchase.
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Fry's Exchanges Empty Box For Phone Without Batting An Eye
Talk about buyer's remorse! Troy bought a new Wifi Skype phone from Fry's. Upon opening the box at home he discovered that the box had all the accessories in it, but no phone. He girded himself for an epic confrontation when marched back to the store. Something involving shooting ball lightning and calling forth minions, but he ended up not needing any battlemage skills whatsoever.
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PayPal, Debit, Credit... Which One Is The Safest Online?
The NYT breaks down the different security risks by payment type. The takeaway? No method is perfect, but credit cards have the strongest legal protections for consumers.
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Fry's Wouldn't Give Me Advertised Price On Printer, Lied To Me
Mike blogs that Fry's advertised a good deal for a printer, but when he ordered it and tried to pick it up, the electronics store told him it was out of stock. Mike discovered that Fry's did have the printer, but says customer service lied to him, and even admitted doing so.
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Fry's Employee Says Store Offered Black Friday Line-Skipping Deal
An Oregon employee of Fry's Electronics says his store offered a shady Black Friday deal that let customers skip lines if they bought a certain router. Taking the name George Orwell, he writes:
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Fry's Says It Will Give HDTVs To Stiffed Black Friday Customers
Jeff, who tried to buy a Samsung HDTV from Fry's on Black Friday but
was turned away after already paying for it, has written back to us with an update:
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Fry's Sells Magical Disappearing HDTVs To Customers
The Fry's store in Renton, Washington, just played a mean trick on at least half a dozen customers. This morning, Jeff successfully navigated through the crowd outside, the crowds inside, and no less than five different lines in order to purchase a 52" TV. Everything went remarkably smoothly. Well, until the very end.
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Compact Fluorescent Light Bulbs: Some Assembly Required
—>Jim spotted this confusing sign at a Fry's store in Campbell, Calif. On a display of compact fluorescent light bulbs, the store helpfully notes that some assembly is required. "Is it safe to assemble your own fluorescent light bulbs?" he wrote. "I mean with the dangerous mercury vapor and all?" More »
How NOT To Get Past Fry's Receipt Checkers
—>The last line of defense against armed robbery at Fry's: receipt checks. Three men loaded up carts with merchandise at a San Diego store, and just headed for the door. More »