Posts about Expedia

I Didn't Get Married And Now I'm Out $2,500 On Honeymoon Plane Tickets
Plane tickets are non-refundable, a lesson many of us have learned the hard way. But even though Ian expected he'd have to take a hit on a pair of honeymoon tickets he sadly wasn't going to use, he didn't think he'd end up with nothing. More »

How It Took 15 Hours To Use My $309 Virgin America Credit Through Expedia
It's wonderfully easy to book a flight using travel mega-sites like Expedia, but even easier for the buck to be passed and companies to refuse to communicate when things go wrong. That's what happened to Sara when she had to cancel and rebook a flight reservation originally made on Virgin America via Expedia. More »

Expedia Denies Refund Even Though Hotel Was Closed
This summer, Abe went on a trip through Europe this summer with his wife and kids. One night, he made a hotel reservation using the Expedia iPhone app. But when he arrived at the place, it was already past check-in time and no one was around. When he called Expedia for a refund, they said no, because the check-in time was disclosed on their website, even though that information was not available through the iPhone app at all. More »

Expedia & Hotwire Kiss, Make Up With American Airlines
Isn't it just so cute when big companies get back together after a breakup? Four months after Expedia expunged American Airlines fare and schedule information from its online listings, the two foes have announced the listings will be restored to Expedia and its affiliate Hotwire. More »

Delta Pulls Listings From Three Travel Sites
Things are starting to get ugly in the battle between airlines and travel-booking websites. Less than one week after American Airlines pulled its listings from Orbitz.com, Delta has announced its flights will no longer be listed on three other sites. More »

If You Want Unbiased Hotel Reviews, Don't Trust Expedia
What's the purpose of hotel reviews on Expedia.com? Based on the recent experiences of two customers who wrote to Consumerist this week, it's not to provide a balanced overview of customers' experiences. Two unrelated readers stayed in different hotel chains in different cities, had bad experiences, and wanted to warn other travelers. Expedia posted neither of their reviews. Why not? More »

Be Sure To Confirm Age Requirements Before Buying Airline Tickets For Kids
A man in California ended up fighting with Expedia over compensation after his kids, ages 12 and 16, were left stranded overnight in a Virginia airport, because the airline wouldn't let them board the connecting flight without being accompanied by someone 18 or older. The man told Expedia the kids' ages before buying the tickets but the company's system didn't send up any red flags, so he thought the trip would be fine. More »

Help, Expedia Sold My Chargeback To A Collection Agency!
Ed and his wife successfully filed a chargeback against Expedia for a canceled trip earlier this year. Now he's being dunned by a collection agency for the amount that Amex refunded him. More »

Expedia, Delta, And Bank Of America Team Up, Form Bad Customer Service Voltron
Paul tells Consumerist that he has a few problems. First, Expedia and Delta Airlines failed to correctly undo and reschedule a flight that his family took from Michigan to Florida. Second, his wife and children have gained the ability to bilocate. Or teleport. At least according to Delta and Expedia. Neither company seems fazed that the family flew the same route twice in a row both times. Sure, this trip might be physically possible, but it's also completely insane. More »

After Jacking My Honeymoon Cost, Expedia Makes Good
Last week we posted a complaint from Shawn, who said his honeymoon was ruined when Expedia sold him a $3,000 all-inclusive trip to Grand Cayman then left him on the hook for an extra $2,160 when it turned out the vacation was about half-inclusive. More »

Expedia's Mistakes Nearly Doubled The Cost Of My Honeymoon
Shawn and his new wife booked their honeymoon to Grand Cayman with the understanding that they'd paid $3,000 for an all-inclusive stay at a resort. A week into the 10-day trip, the online travel agency told the couple they'd be on the hook for more than $2,000 because the fee they paid wouldn't cover an all-inclusive stay after all. More »

Help, Expedia Sicked Debt Collectors On Me After Botching My Hotel Reservation!
Poor Victoria, all she wanted was a queen sized bed. Expedia told her she had one, but when she arrived at the Mosser Hotel, what she found was a double bed and a moldy room. After both Expedia and the Mosser refused to issue either a credit or an apology, Victoria called American Express, which quickly issued a full refund. Now, Expedia has decided to get their money back by sicking debt collectors on Victoria. More »

Should Travelocity's "TotalPrice" Guarantees Cover Mandatory Surcharges?
Aaron's pissed because Travelocity's quote for a one week car rental in Costa Rica didn't include a mandatory insurance charge that cost him more than $100. Aaron feels cheated and wants Travelocity to pony up under their TotalPrice Guarantee, but Travelocity may not have done anything wrong. Join us across the jump to help us sort this out. More »

Expedia Baited And Switched Me On Vegas Vacation
Credit Card Oultaw posts about an Expedia Las Vegas vacation ad for airfare and a stay at a 4-star hotel starting at $39, but clicked on it, went through the process and discovered the total cost of the cheapest trip was $2,000. More »

No More Flight Booking Fees On Expedia.com

—>Expedia has finally joined its rival online travel sites in eliminating air travel booking fees. Back in March, the site eliminated the fees on a temporary basis, but now the lack of fees is permanent. They will still charge a $20 fee to book flights over the phone.  More »

Four Reasons Not To Book Your Hotel Room Through A Third-Party Site

—>You won't get the best deal booking your hotel room through third-party sites like Expedia or Travelocity, according to an anonymous hospitality industry insider. Inside, four excellent reasons to book directly with a hotel to guarantee the best rooms at the best prices.  More »

Morning Deals

• Kohl's: 80-90% Clearance Sale
• Disney Outlet: Kid's costumes up to 80% off, plus extra 20% off code
• Amazon: Dr. Martens Men's 1914 Cherry Red Size 14 Boots $38

Highlights From Dealhack

• Tiger Direct: UTStarcom GSM708 Unlocked GSM Phone $20
• Butterfly Photo: Canon Rebel XSi 12MP DSLR & Lens $790 Shipped
• Expedia: Save 30% off Hotels, Cars, Cruises & Other Travel

  More »

U.S. Airways Refunds $2200 Tickets For Recently Unemployed Man

—>Travel expert Christopher Elliott says US Airways refunded a couple $2200 on a pair of nonrefundable tickets to Ireland after the wife wrote to the COO and explained their situation. They tried Expedia first and were refused, and although they had travel insurance it wouldn't cover unemployment. The wife, Jennifer Bush, says the US Airways rep who responded to their plea "told me that they all felt for my situation and decided to refund the amount of the airfare."  More »

Expedia's "New York From $58 A Night" Offer Is Bunk (Beds)

—>Expedia says they can get you room and board in NYC for $58 a night. Amy at NewYorkology looked into what such a low, low price actually gets you, and it's not pretty: think hostels, co-ed group rooms, mice, bunk beds, and generally dirty environments. If you're undaunted by college-lifestyle travel, Amy points out that there's one cheap hostel listed that has some good reviews, but since we're talking about ultra-budget hostels here, a good review actually includes the phrase, "best of all NO ROACHES!!!"  More »

Expedia Freezes $964, Says "Don't Worry, It Will Be Released Within 72 Hours"

—>  More »

Is Expedia Censoring Negative Reviews?
Expedia flatly refused to post my review. I have followed their rules, but they have repeatedly told me they won't post it because I'm not following the rules. They will not tell me which rule I didn't follow.  More »

Expedia Refunds Your Canceled Trip Whichever Way It Finds Cheapest, Lies About It

—>  More »

Indian Company Opens Call Center In Ohio

—>Welcome to "insourcing!" Tata Group, an Indian conglomerate, has opened another call center. In Ohio.   More »

Man Locked Out Of Hotel Room, Expedia Agrees To Completely Refund, Then Changes Mind

—>"A week ago, I had the opportunity to go to Chicago to teach a class. As I normally do, I booked the trip through Expedia.com. I took one of their package deals - hotel, car, airfare. Since I had never been to Chicago before, I simply selected the first hotel that came up on their rankings for the suburb in which I was staying.  More »