Company Profile for Dell
| Founded | Austin, Texas, U.S. (11/4/1984) |
|---|---|
| Industry | Computer peripherals, Computer software, Computer systems, IT consulting, IT services |
| Key People | Michael Dell (Chairman & CEO) |
| Products | Desktops, netbooks, notebooks, peripherals, servers, printers, , smartphones, storages, televisions |
| Subsidiaries | Alienware, Dell Services, Force10 |
ADDITIONAL INFORMATION:
Customer Service
1 Dell Way
Round Rock, TX 78682
Toll free: 1-800-624-9897
Toll free: 1-866-243-9297 (Tech Support)
TTY: 1-877-335-5889
www.dell.com
While you’re here, check out JustAnswer. JustAnswer (see below) is in the business of connecting people like you with lawyers for one-on-one answers, which is great if you have a question that would benefit from professional input.*
If it helps you, it helps us. If you pose a question, are happy with the answer, and choose to pay JustAnswer for it, The Consumerist will receive a small commission, which helps us to run our site. We do not accept any advertising whatsoever, which means we do not receive money for simply offering this service to you. We happen to like what they do, and hope you do too.
*Just know: The Consumerist and JustAnswer are unrelated companies; as much as we want you to have a good experience, we have no control or responsibility for what happens when you leave our site and use JustAnswer.
Dell Ditches Its Netbook Computers As Tablets Continue To Captivate Consumers
By Mary Beth Quirk on December 16, 2011 5:00 PM
74 Comments
Hear that? It's the dying gasp of the Netbook computer, as tablets continue to rule as the device of choice for small, portable computing needs. So clutch your Dell Mini close and tell it you love it, as the company says it isn't selling any more of the 10-inch laptops. More »
Which Online Retailers Have The Fastest & Slowest Delivery Times?
By Chris Morran on December 16, 2011 1:15 PM
43 Comments
Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn't mean good shipping. That's why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner. More »
Michael Dell Replaces High-End Laptop Previously "Fixed" With Black Marker, Crumbs
By Ben Popken on November 4, 2011 11:00 AM
51 Comments
Jeremy's 3D Alienware gaming laptop from Dell didn't work right from its first bootup. It had blue screens of death and the video card needed swapping out. When he sent it in for repair, he got it back with crumbs in the keys, and a crack on the side someone tried to hide with black marker. When we posted his story on Consumerist, we gave him CEO Michael Dell's email address to go tell his story. Now Jeremy writes that after he emailed Mr. Dell, the CEO intervened and made sure Jeremy got a brand-new laptop, along with a free memory and CPU upgrade. More »
Consumerist Techniques Pay Off, Even With Dell
By Laura Northrup on September 22, 2011 4:00 PM
54 Comments
When the cooling block of Jeremy's Alienware computer began to leak, the answer was obvious: call Dell to see whether they would fix what was an obvious and pretty terrible flaw. Dell's answer was obvious in turn: tell him that the machine was out of warranty and he should go away. But Jeremy thought that a $2,500 computer shouldn't destroy itself within two years. More »
(Dell)
Alienware Laptop "Fixed" With Black Marker, Food Crumbs
By Ben Popken on September 2, 2011 3:00 PM
66 Comments
Jeremy's 3D Alienware gaming laptop from Dell hasn't worked right from its first bootup. It had blue screens of death and the video card needed swapping out. Then when he sent it in for repairs, he got it back with food crumbs between the keys. The side panel was also cracked, and someone had tried to hide the crack by coloring it in with black marker. More »
(iPablosu)
Get Your Free Xbox 360 From Dell For Only $100
By Laura Northrup on August 18, 2011 12:30 PM
39 Comments
It was probably a glitch and not a nefarious plot on Dell's part, but Chris found it odd when he tried to take advantage of Microsoft's back-to-school promo where a free Xbox comes with certain Windows laptops. Dell's site kept showing that adding on the free Xbox promo made his total $100 higher than with just the computer. Huh? More »
Beware Of The Vanishing 12-Month Financing Dell Deal
By Laura Northrup on August 5, 2011 10:36 AM
23 Comments
Catastrophegirl bought a computer from Dell during a promotion for 12 months of interest-free financing. Like a good little consumer, she had every intention of paying off the balance long before twelve months were up. Which is good, because when she checked her statement, she happened to notice that the deal suddenly became six months of no-interest financing. What happened to catastrophegirl's deal, for which she still had the original receipt? Dell basically shrugged and extended the deal to 12 months. Even if this is an error, will it trap other consumers? More »
Dell: Prove To Us That Your New Monitor Isn't 10 Years Old
By Laura Northrup on August 4, 2011 11:35 AM
63 Comments
Did you know that Dell has been making one particular model of 24" flat panel HD monitors for a decade now? G. didn't. That's why he was surprised when he contacted Dell to find out the warranty expiration date for his monitor (manufactured in March of 2011) and they couldn't provide him with that information. Worse, the confused customer service rep was convinced that the monitor was, somehow, ten years old. More »
Alienware Sells Marine $6,000 Paperweight, Shrugs
By Laura Northrup on July 18, 2011 3:05 PM
115 Comments
The Alienware Aurora ALX is a pricey, awesome gaming computer that sort of looks like a blue Cylon. Except in Drew's home, it looks more like a giant $6,000 paperweight. No matter how many extra parts Alienware/Dell try to sell him to fix the problem, the glorious beast still won't work. Drew is a Marine, and he, his family, and his computer are now stationed in Okinawa, Japan. That means transferring the warranty to Dell Japan if he wants to keep trying to get the damn thing to work. What's Japanese for "lemon law"? More »
Dell Warranty Provider Buys Customer New TV On Amazon
By Laura Northrup on June 23, 2011 9:30 AM
26 Comments
Two weeks ago, we shared the story of Tom, who bought a Vizio TV from Dell that he bought an extended warranty for, but couldn't track down the warranty company when the television actually failed. He finally got in touch with the nice people at Service Net Solutions, and they did amazed him by doing exactly what they were supposed to: replace his busted TV with a nicer one. Curiously, they did this by ordering one up for him from Amazon.com. More »
