Company Profile for AT&T

AT&T Cries "Uncle," Pulls Plug On Plan To Buy T-Mobile
Faced with regulatory hurdles too tall for it to leap, AT&T has announced that it has pulled the plug on its proposed plan to purchase T-Mobile USA from Deutsche Telekom for $39 billion. More »

More Signs That AT&T Could Pull Out Of Deal To Purchase T-Mobile
While AT&T has publicly said it is considering ways to restructure its plan to purchase T-Mobile USA for $39 billion will end the Justice Dept.'s suit to block the merger — and the FCC's plan to put up regulatory speed bumps — a news report claims that there are new signs that the Death Star may be looking to retreat. More »

AT&T Dealer Makes Error That No One Has The Power To Fix, Ever
When Zach bought iPhones for his parents and added them to his AT&T plan, someone made a mistake. One of the new phones became the primary line on the account, Zach's phone became one of the secondary lines, and this messed up his ability to upgrade to a shiny new iPhone of his own so he could FaceTime video conference just like his super-cool parents. Only that's not how things work at AT&T Wireless. Zach was told that no one in the entire company has the power to fix this error. Not the customer service reps. Not the managers. Not the CEO. Not even the combined forces of Seal Team Six and the ghost of Steve Jobs could undo this error committed by a single authorized AT&T dealer employee somewhere in the Western United States. More »

Think Your Mobile Payments Are Protected? Depends On Your Carrier
Just about any new cellphone or tablet allows the user to make digital purchases that are subsequently charged to their wireless account. And while the four major wireless providers — AT&T, Verizon, Sprint, and T-Mobile — claim to provide ample protections for customers, our pals at Consumers Union have found that users may not be getting fewer protections than they would for purchases made using a credit or debit card. More »

AT&T Mulling Over Revisions To T-Mobile Deal To Appease Regulators
We're guessing that when AT&T announced it was going to buy T-Mobile USA for $39 billion that it didn't expect the deal would receive such jeers from the regulators at the Justice Dept. or the FCC. But with the former ready to go to trial to block the merger and the latter saying it will hold its own hearing if the DOJ fails, AT&T now appears to be looking at the Darth in the mirror. More »

AT&T Once Again Brings Up The Rear In Consumer Reports' Cellphone Satisfaction Survey
For the second year in a row, AT&T's wireless service finds itself at the bottom of the ratings in a customer satisfaction survey done by our cohorts at Consumer Reports. More »

FCC Agrees To Let AT&T And T-Mobile Withdraw Merger Application
Update: AT&T has responded to the release of the FCC's report on their merger application, and they're really not too happy about it. Their view is that the report was just a draft and furthermore, they never got to see it first. More »

AT&T Pulls FCC Application For T-Mobile Merger
Two days after the FCC announced it intends to hold a rare administrative hearing on AT&T's proposed purchase of T-Mobile USA, the folks at the Death Star have decided to pull their merger application to the regulator, at least until the end of its legal battle with the Dept. of Justice. More »

AT&T Says Hackers Tried To Swipe Account Info
According to AT&T, hackers tried to break into some users' accounts and make off with some private information. The company calls the attack an "organized and systematic attempt," but more importantly, a failure. More »

Reader Gets AT&T To Admit It's Their Towers That Suck, Not The iPhone
Melissa couldn't get any reception around her home on her iPhone, despite living only 25 miles from downtown Chicago. Zero bars. It wasn't just annoying to always miss calls, it was also damaging her rental business. But thanks to a detailed, and snarky, email to the CEO of AT&T, she was able to get the wireless provider to reset its towers and fix the service around her house. More »