Company Profile for ASUS

FoundedApril 2, 1990
IndustryComputer hardware
Computer systems
Computer peripherals
Consumer electronics
Key PeopleJonney Shih (Chairman)
Jerry Shen (CEO)
ProductsDesktops, laptops, netbooks, mobile phones, network equipments, monitors, motherboards, graphics cards, optical storage, multimedia products, servers, workstations
Source: http://en.wikipedia.org/wiki/Asus

Additional Information:
Desktop support: 1-877-339-2787
Notebook support: 1-888-678-3688
Other: 1-812-282-2787

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All posts about ASUS »
If ASUS Installs Your Hard Drive Backwards, Your Computer Can't Overheat
By Laura Northrup on November 30, 2011 8:00 AM   37 Comments
Perhaps it was naive of reader A. to think that sending his overheating computer back to ASUS would end with him receiving a functional computer back. He did expect them to at least put the hard drive back facing in the right direction, though. Or maybe that was the outsourced repair depot's idea of a fix for his problem. A computer that can't boot can't overheat. More »

(matneym)

ASUS Blames You When BIOS Update Bricks Your Computer
By Laura Northrup on November 9, 2011 8:00 AM   124 Comments
In order to start up your PC, you need a BIOS: firmware that tells your computer what devices are attached to it and where it can find the operating system(s). Most people don't ever need to fuss with the BIOS, but Tim did for his ASUS computer. What he didn't know was that the update he downloaded from the company's site would turn his computer into a large, flat plastic brick if he installed it from a USB drive in the default file format. ASUS says that Tim has to pay for the repair, which he thinks is unfair. More »

Sorry, No Parts At Asus: Guess You'll Just Have To Buy A New Computer
By Laura Northrup on February 25, 2011 9:30 AM   51 Comments
As consumer electronics become lighter and tinier, and are assembled on the other side of the planet, we're more inclined to replace something than to repair it. Mike's experience takes the "ending is better than mending" phenomenon to a new level: he'd be happy to replace the unbearably loud fan on his Asus Eee PC himself, but the company doesn't sell parts. Asus could accept the machine for repair, but no one knows how much the repair would cost, or if it's even possible. More »

(izik)

ASUS, I Just Want My Computer Back From Warranty Repair Hell
By Laura Northrup on November 10, 2010 8:00 AM   50 Comments
Rob really, really liked his ASUS laptop. He kept it clean, treated it kindly, and loved it very much. Yet the display mysteriously broke...sort of... and it began crying rainbow LCD tears when it was only six months old. He sent it in for repair, and the company first told him that the repair would take three business days...then fourteen. Rob would really, really like his computer back. More »

(mskierki)

Apple Claims 2 Million iPads Sold; Asus Unveils Plans For "Eee Pad"
By Chris Morran on May 31, 2010 2:49 PM   54 Comments
The same weekend that eager European, Aussie and Canadian customers were finally able to get their hands on Apple's iPad tablet thingy, the company announced that it had sold 2 million of the portable devices since its launch in early April. More »

Best Buy Offers Enticing -$120 Off Laptop Price
By Laura Northrup on June 5, 2009 11:11 AM   66 Comments

—>Looking for an insane deal on a laptop? Look no further than Best Buy. They have a sale going on now that you wouldn't believe. We got a screencap just in case you miss it.  More »

Morning Deals
By Ben Popken on September 4, 2008 11:37 AM   11 Comments
  • HobbyLobby.com: 40% Off Hobby Lobby Printable Coupon (expires Sept 6)
    •   More »

    Update: EEEPC Return A Recursive Hellhole
    By Ben Popken on August 28, 2008 2:11 PM   10 Comments

    —>Mike writes in with an update on what he's doing to get his Asus EEPC fixed. We think his number one way to solve the problem is to activate the extended warranty protection on his credit card. His reply to that is, "My credit card has an extended warranty but since it is still in warranty with Asus, that can't help." Not that we want to embarrass Mike, but since this can help other people, I need to point out that this isn't true.  More »

    EEEPC Return A Recursive Hellhole
    By Ben Popken on August 26, 2008 6:11 PM   45 Comments

    —>In the battle for customer satisfaction, if Mike's letter is any indication, it appears that ASUS is (still) under siege attack by General Incompetence.  More »

    10 Secrets To Getting Better Tech Support From Asus
    By Ben Popken on July 16, 2008 10:41 PM   47 Comments

    —>An Asus technician has stepped forward out the shadows to give us the 10 insider tips for getting through and getting better and faster tech support from the computer and computer parts maker. Some things just can't be fixed though, but it's at least to know the soul-crushing math they're using to destroy the customer experience. Considering how bad their tech support is, you're definitely going to need these tips...  More »

    More posts about ASUS »