*Just know: The Consumerist and JustAnswer are unrelated companies; as much as we want you to have a good experience, we have no control or responsibility for what happens when you leave our site and use JustAnswer.
People Are Back To Making Late Payments On Their Credit Cards
Two months ago, the number of people making late credit card payments
was at its lowest since Justin Bieber was a twinkle in his parents' eyes. Of course, when you reach a low like that, there is often nowhere to go but up.
More »
Credit Card Marketer Uses Clever Way To Circumvent New Regs
Looks like at least one credit card marketer has cooked up a clever way around regulations that forbid unsolicited credit cards from being issued and showing up in your mailbox.
More »
Banks Marketing 1% APR Bank Accounts As "High-Yield"
Considering how "high-yield" savings accounts used to give returns of 4-5%, reader Phil thinks it's a bit disingenuous for banks to continue marketing them as such when the rates are only 1%. He sent in a picture of a recent piece of junk mail he got from American Express to illustrate.
More »
Amex Thinks You're Your Mother, Refuses To Change Its Mind
A big part of one's psychological development is building an individual identity that is distinct from one's parents. So it's a bit of a setback for Yuriy when Amex has him confused with his mother. He has an Amex card that's attached to his social security number, but somehow his mother is the legal name on the account and the statements are addressed to her. Dealing with customer service has been fruitless. Is Amex trying to induce a
Psycho-esque syndrome in Norman, er, I mean, Yuriy?
More »
American Express Amazes Family After Cardholder's Death Abroad
Let's travel back in consumer history to 1989, a time before widespread Internet access, when she shopping and financial landscape was recognizable, but still different from what we deal with today. One thing that doesn't change is that true "Above and Beyond" service leads to customer loyalty, and reader Margaret remains loyal to AmEx because of how they came through for her family in a time of crisis and grief.
More »
AMEX Unveils Low-Cost Prepaid Card Without Hidden Fees
The prepaid card industry is notorious for preying on poorer consumers with hidden fees for just about every thing you use it for. There's even fees for not using them, in the form of inactivity fees. So it's an unexpected breath of fresh air that American Express is rolling out a new prepaid card with very few fees and a pretty straightforward approach, at least for consumers.
More »
Amex Settles Case Alleging They Advertised BOGO, But Charged Double
How's this for a bad deal? American Express Publishing Corp. had an offer for a "free" airline ticket when you bought a companion ticket and a subscription to Skyguide magazine. But a lawsuit brought by five Californian counties says that when consumers went to the website to buy their ticket, they were often charged double what the ticket would have cost them if they bought the ticket straight from the airline. Get it?
More »
Someone Explain To Experian How American Express Cards Work
How does American Express work? Michael writes that Experian doesn't seem to understand how the company's credit limits work. His card technically has no limit, and this confuses Experian. They coped with the confusion by showing that instead of having theoretically infinite available credit, he had $0, making his pristine record look pretty bad to potential lenders.
More »
The Airlines That Make Us Hate to Fly
Air travelers all have and use their own horror stories to determine which airline is the worst one around. But which U.S. carrier is statistically the worst company flying? American Eagle.
More »
Worst Company In America Round One: American Express Vs. Capital One
Have your photo IDs ready because you'll need them to vote in this battle of credit card combatants!
More »