(Art Pets Photography)

When a woman emailed Xbox support about downgrading her Xbox LIVE Gold account to Silver, they sent her back a form letter that assumed she was contacting them on behalf of her son, even though she doesn't have a son and never made mention of one at all. Hey Microsoft! Ever hear of GIRL GAMERS?

Here's what they sent her:

Hello [redacted],

Thank you for using XBOX Customer Support online! I am [redacted] and I will be
helping you today with this issue.

As I understand, when your son tries to sign in to Xbox LIVE, [redacted]

I know how disappointing it is when your son cannot enjoy the Xbox Live service
due to this matter.

Xbox Fail. [[Insert Pop Culture Reference]] (Thanks to @SusanEsparza!)