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Nice to see that they're being responsible and actually care about the quality and the perception of their products. I'd say that it would be nice if other companies could follow this lead but the bigger companies get the less responsible they get it seems so that would be a pipe dream.
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After months of hassle and emails that went without response I finally got my replacement. I emailed Mr. Wasik several times and never got a response. They've handled this issue so poorly that I will NEVER do business with them again. I donated the replacement bottle to charity and purchased a number of bottles from Klean Kanteen, all of which I have been very pleased with. I'm glad Matt had some luck with contacting Mr. Wasik directly, but I think his experience is the exception.
Given that it appears that Sigg flat out lied about the BPA content of their bottles, I don't really want to take their word that their new bottles are BPA free. Here was an excerpt from the first email I sent to Mr. Wasik, that was never responded to.
>> I'd like to take up your companies offer to replace Sigg bottles
>> containing
>> BPA, per the information I've read here
>>
>> - http://consumerist.com/5345747/sigg-will-replace-bpa+containing-bottles-for-free?skyline=true&s=i
>>
>>
>>
>> In that letter, Steve Wasig states \"To my knowledge, we at SIGG have never
>> advertised our old liner bottles as being BPA free.\" I certainly
>> appreciate
>> your replacement but did want to direct you to a quote from Mr. Wasig in
>> 2008 that may be leading to some of the cofusion and the impression that
>> your company has represented that there is no BPA in your bottles. See
>> this
>> article
>>
>> - http://www.treehugger.com/files/2008/04/are-sigg-aluminum-bottles-bpa-free.php
>>
>>
>>
>> The following is copied from the article -
>>
>>
>>
>> CEO, Steve Wasik. He says that SIGG uses a proprietary liner formula from
>> a
>> Swiss supplier with \"an impeccable reputation for quality\" but that\"as
>> there
>> are many copy-cat manufacturers in the market (most based in China) that
>> would like to get their hands on this formula, our supplier has an
>> agreement
>> with SIGG to keep his formula confidential.\" Wasik continues: \"Very
>> thorough migration testing in laboratories around the world is conducted
>> regularly and has consistently shown SIGG aluminum bottles to
>> have no presence of lead, phthalates, Perfluorooctanoic Acid (PFOA),
>> Bysphenol A (BPA), Bysphenol B (BPB) or any other chemicals which
>> scientists
>> have deemed as potentially harmful.\"
>>
>>
>>
>> The average person reading this would leave with the impression that the
>> chemicals used in your liners are confidential, so you won't release them,
>> but that you've tested the bottles themselves and that they contain no
>> BPA,
>> note you don't say that no BPA is leached, but that the bottles themselves
>> contain no BPA.
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I'm sorry, I just don't know if I can trust a man who thinks the proof is in the pudding, when in reality the proof of the pudding is in the eating.
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Sigg received my 3 bottles on 9/10/2009. I email them once a month to ask them for a status update, and all I get are auto-replies. The auto-replies specifically state that I should not CC others as it will slow them down. Right.
The sad part was that I bought all of them at REI. I totally forgot I could've just brought them back to REI.
You haven't gotten your replacement bottles yet, and this is already one of the best customer experiences you've had?
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Maybe the OP banks with BOA has Time Warner for an ISP and AT&T for a phone company and shopping exclusively at Walmart and Bestbuy.
Under those circumstances not getting the shaft immediately can be construed as the best costumer service experience.
I imagine someone is going to defend the CS of one of those companies.
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Personally I think this whole \"plastic additive bisphenol-A (BPA.)\" is way overblown and not being honestly reported (as usual). In engineering speak, the idea of chemicals leaking into your water from these bottles is called \"transference\". It cannot really occur without a change in the molecular structure or integrity of the plastic itself. For instance, plastic soda bottles have a plethora of chemicals that could kill us however if the plastic bottle is kept in the state in which you buy it, you're safe. And I don't know many people that light their coke bottles as they drink the fluid, so they remain safe. And as for the water bottles, because we don't allow our water to remain in the bottle itself for more than a day (probably), transference really cannot occur. This is nothing more that a scare tactic.
I just took mine to Whole Foods, and they switched it without blinking an eye. Took less than a minute. The only drawback was the lack of pattern choice. Oh well, I don't mind Hello Kitty that much.