Vonage will also have to revise its marketing language to make the terms of any agreements clearer, especially with regard to any free services and the cost of any equipment.
Here are the states that are participating. If you're located in one, and you think you might qualify for a refund, contact your state attorney general's office.
In addition to Florida, the participating states are Alabama, Arizona, Arkansas, Connecticut, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Michigan, Missouri, Montana, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Vermont, Washington, Wisconsin and West Virginia.
"Vonage in $3M settlement with 32 states" [Jacksonville Business Journal]
]]>I called back two month's later ... the response? To paraphrase (and add sarcasm) "We have no such plan, you're lying to get out of the termination fee, thanks for two more months of payment, and you still owe us the termination fee."
That was after 30-45 minutes of holds (on both calls) to "talk with supervisors", constant nagging to change to a cheaper plan, etc.
So, yeah, while I normally ignore these lawsuits, I think I'll be contacting my state AG on this one. And then get my $0.30 of the settlement after the lawyers are paid and the pittance that is left is split among however many also go for it.
]]>@Mike8813: Same with me, until I mentioned that I was using the Vonage line as a second phone line to the house and I asked the CSR to look at my phone records for the previous year and she realized that I had only made one call in 12 months, at which point she lost most of her "selling points".
]]>They continued to charge me after I fabricated credit card info including address, expiration date, and security code! Unfortunately NY is not participating either.
Either way I could not get away from them fast enough and I do not recommend them to anyone.
]]>You configure your SIP adapter for your gizmo5 account, and then in google voice you configure the alternate phone to be your gizmo5 sip number.
]]>@wcnghj: thats what i did, called my bank and accused them of fraud, since i did not agree to the charges. hassle, they had to cancle my card and re-issue, took about 20days to get my money back.
still wanted the service, but cust support was inept at the time.
Having said that, I guess I don't qualify for this settlement since I didn't get a fraudulant charge after that. Shucks.
]]>@hypnotik_jello:
good luck with that cotastrophy!!!!!
VOIP is a big fuckin joke.
]]>$3 Million? That is it?
How much is going to the trial lawyers?
]]>Heh - I was excited for a minute... then realized that I couldn't take advantage of this, because I'm perfectly happy as a current customer of Vonage, and have absolutely no plans to cancel anytime soon. Oh, well... at least I know that if the day ever comes that I have to cancel, I can do it with slightly less headache.
]]>When I tried to cancel they gave me two free months and then a crazy low rate for almost a year. I've been using Vonage for over three years now and have no complaints but for those that did have headaches hopefully a small check will help out.
]]>so apperently californians are allowed to be ripped off??
i couldnt cancel and they charged me for service, after i cancled. and equipment i didnt want, they sent anyway.
its a shame, if they spent more time fixing issues rather then trying to keep customers, they wouldnt need to worry.
i was never able to make calls or recieve calls. they couldnt stop blaming my cable co.