var json_comments = new Array("<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-20002330\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=406173\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-406173-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=406173\">twophrasebark</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/11/hammacher-schlemmer-helps-consumerist-reader-with-refund.html#comment-20002330\"><abbr class=\"published\" title=\"2009-11-25T22:51:03-05:00\">November 25, 2009 10:51 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(20002330);\">Moderate</a> |</span>	<script type=\"text/javascript\" src=\"http://consumerist.com/mt-static/plugins/Moderate/moderate.js\"></script>	<script type=\"text/javascript\">		successMsg = \"\";	</script><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=20002330');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Fifty dollars is almost enough to buy the motion detecting telephone or the stainless steel wallet.</p><p>No. I did not make those products up.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(20002330, 'twophrasebark')\">Reply</a></div>		<!-- if it's a top level category ' -->								<div class=\"num-replies\">2 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-20002353\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=389492\"><img        src=\"/mt-static/support/assets_c/userpics/userpic-389492-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=389492\">catastrophegirl chooses not to fly</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/11/hammacher-schlemmer-helps-consumerist-reader-with-refund.html#comment-20002353\"><abbr class=\"published\" title=\"2009-11-25T23:39:57-05:00\">November 25, 2009 11:39 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(20002353);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=20002353');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>yeah, but it wouldn't come anywhere near the indoor dog toilet i want</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(20002353, 'catastrophegirl chooses not to fly')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-20002332\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=741428\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-741428-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=741428\">PHRoG</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/11/hammacher-schlemmer-helps-consumerist-reader-with-refund.html#comment-20002332\"><abbr class=\"published\" title=\"2009-11-25T22:57:53-05:00\">November 25, 2009 10:57 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(20002332);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=20002332');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Damn, if only they had the titanium wallet!</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(20002332, 'PHRoG')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-20002378\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=417012\"><img        src=\"/mt-static/support/assets_c/userpics/userpic-417012-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=417012\">Paladin_11</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/11/hammacher-schlemmer-helps-consumerist-reader-with-refund.html#comment-20002378\"><abbr class=\"published\" title=\"2009-11-26T01:16:05-05:00\">November 26, 2009  1:16 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(20002378);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=20002378');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>When you sell products no one needs at prices no one can afford it behooves you to treat your marks ^H^H^H^H^H customers well.  Good on you, HS!</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(20002378, 'Paladin_11')\">Reply</a></div>		<!-- if it's a top level category ' -->								<div class=\"num-replies\">2 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-20002455\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=395981\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=395981\">jpdanzig</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/11/hammacher-schlemmer-helps-consumerist-reader-with-refund.html#comment-20002455\"><abbr class=\"published\" title=\"2009-11-26T10:26:37-05:00\">November 26, 2009 10:26 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(20002455);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=20002455');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Believe it or not, Hammacher does sell some products that offer a good value.  Their set of six LED tea candles, for example, are less expensive than others on the market, and they're backed by Hammacher's lifetime guarantee.  When my cleaning lady accidentally damaged one of the candles, I contacted Hammacher to ask how much a replacement would cost, and they sent me a replacement for free.  Also, when I see a product in the Hammacher catalog, I know it will be of better quality than, say, the stuff from Sharper Image.  Hammacher tests every product themselves, and they don't sell losers.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(20002455, 'jpdanzig')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-20002537\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=417012\"><img        src=\"/mt-static/support/assets_c/userpics/userpic-417012-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=417012\">Paladin_11</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/11/hammacher-schlemmer-helps-consumerist-reader-with-refund.html#comment-20002537\"><abbr class=\"published\" title=\"2009-11-26T14:57:19-05:00\">November 26, 2009  2:57 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(20002537);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=20002537');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I stand corrected!  They carry things that aren't horribly schlocky and have some reasonable utility after all.  I think I might actually read their catalog next time I fly.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(20002537, 'Paladin_11')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-20002417\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=371007\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-371007-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=371007\">TakingItSeriously is a Technopile</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/11/hammacher-schlemmer-helps-consumerist-reader-with-refund.html#comment-20002417\"><abbr class=\"published\" title=\"2009-11-26T07:41:28-05:00\">November 26, 2009  7:41 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(20002417);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=20002417');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Glad to hear the refund came through :)</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(20002417, 'TakingItSeriously is a Technopile')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-20002488\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=461138\"><img        src=\"/mt-static/support/assets_c/userpics/userpic-461138-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=461138\">Julia789</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/11/hammacher-schlemmer-helps-consumerist-reader-with-refund.html#comment-20002488\"><abbr class=\"published\" title=\"2009-11-26T11:55:51-05:00\">November 26, 2009 11:55 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(20002488);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=20002488');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>This incident may have been a slip up. Usually Hammacher has the best customer service and refunds with their unconditional guarantee. Their customer service is near legendary.</p><p>Years ago I ordered one of those little Roomba vacuum cleaners from them. After a year of heavy use with lots of pets, the battery stopped holding a charge. I called them and they sent a brand new one, a newer and better model that they carried. Then about a year later, after heavy use, a wheel broke on that replacement one. Again, they sent me a replacement. When the third one broke, after two years, I let it go as I thought I might be abusing their policy!</p><p>Their prices are not especially competitive, but they make up for it with that guarantee.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(20002488, 'Julia789')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-20002541\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1523714\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1523714\">a89aries</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/11/hammacher-schlemmer-helps-consumerist-reader-with-refund.html#comment-20002541\"><abbr class=\"published\" title=\"2009-11-26T15:15:40-05:00\">November 26, 2009  3:15 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(20002541);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=20002541');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I bought an alarm clock from Hammacher Schlemmer years ago and recently sent an email with a few suggestions of ideas I had to improve the device. I quickly got a reply back telling me they would gladly refund me my original cost if I was not satisfied with the product (this is 2+ years later!). I politely replied saying I was still, very happy with my device, and was just contributing some new ideas. </p><p>I was happy with their service. </p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(20002541, 'a89aries')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment last\" id=\"comment-20003519\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1523546\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1523546\">FredBerns</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/11/hammacher-schlemmer-helps-consumerist-reader-with-refund.html#comment-20003519\"><abbr class=\"published\" title=\"2009-11-28T22:56:22-05:00\">November 28, 2009 10:56 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(20003519);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=20003519');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>It turns out that Tanya's experienced helped us determine that a percentage of our emails were going through a faulty router and were never being delivered!  We pride ourselves on our customer service (most emails are answered within an hour) so this situation was very concerning to us.  We were happy to take care of Tanya and are grateful for her help in diagnosing the problem.</p><p>Fred Berns<br />General Manager, Hammacher Schlemmer</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(20003519, 'FredBerns')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>");