![\"user-pic\"](\"/mt-static/support/assets_c/userpics/userpic-1087083-100x100.png\")
What happens if that doesn't work? Can you go to HSBC HQ then?
1 replies
![\"user-pic\"](\"/mt-static/support/assets_c/userpics/userpic-390703-100x100.png\")
@montusama: Pretty much. Just be sure when you show up to send your message with high priority (IOW, tie a brick to it).
What happens if that doesn't work? Can you go to HSBC HQ then?
@montusama: Pretty much. Just be sure when you show up to send your message with high priority (IOW, tie a brick to it).
![\"user-pic\"](\"/css/images/default.gif\")
As a person who works for a bank, I can tell you that these letters that are written, will never make it to the CEO. They have plenty of understaffers that address all the mail that comes to that office.
My own ordeal with HSBC happened about 5 years ago. My mortgage, which had been traded a few times, wound up in their hands.
When I sold the house in question, HSBC charged me a prepayment penalty, which was not part of my original loan paperwork. When I complained, they sent me a copy of a \"prepayment rider\" with my forged signature on it!
Of course, there's no telling where this fraudulent paperwork came from, but HSBC absolutely refused to even communicate with me about it.
I solved the problem with a snail-mail carpet bomb. I gleaned names/addresses of as many HSBC executives as I could find from the net, and sent them all letters. Oh, and I also copied every conceivable state and federal agency with my story as well.
It was the HSBC \"compliance\" office that finally refunded my money.
I had a problem with HSBC several months ago, and I must say the executive customer service contact was very conscientious in making sure it was resolved.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-387761-100x100.png\")
Why do people want and try to write to CEOs? Because corporate employees are failing to do their jobs.
If they don't like it, they should train the employees properly instead of hiring incapable flunkies and not hide from customers behind walls.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-1483562-100x100.png\")
I have had HSBC for two years, and have NEVER had a problem. Then again, I pay my bills regularly, don't run a large balance, et cetera, so the likelihood of having problems is particularly low.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-116400-100x100.png\")
Can I somehow persuade them to up their interest rate back to 5.05% instead of this crappy 1.45%?
@howie_in_az: I second that. It was almost like stealing getting that interest rate. Sadly, those days are long, long behind us.
Too little too late...filed a complaint with the state for giving me a hard time about closing a Gateway account..I hope everyone with a problem does the same so that their business practices trigger extra attention by state banking commissions. Perhaps then they will change their businesses practices instead of placating the few who use the above contact.