Why do people want and try to write to CEOs? Because corporate employees are failing to do their jobs.

If they don't like it, they should train the employees properly instead of hiring incapable flunkies and not hide from customers behind walls.

When I sold the house in question, HSBC charged me a prepayment penalty, which was not part of my original loan paperwork. When I complained, they sent me a copy of a "prepayment rider" with my forged signature on it!

Of course, there's no telling where this fraudulent paperwork came from, but HSBC absolutely refused to even communicate with me about it.

I solved the problem with a snail-mail carpet bomb. I gleaned names/addresses of as many HSBC executives as I could find from the net, and sent them all letters. Oh, and I also copied every conceivable state and federal agency with my story as well.

It was the HSBC "compliance" office that finally refunded my money.

Too little too late...filed a complaint with the state for giving me a hard time about closing a Gateway account..I hope everyone with a problem does the same so that their business practices trigger extra attention by state banking commissions. Perhaps then they will change their businesses practices instead of placating the few who use the above contact.