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Why would ATT even bother making sure the record was set straight? Shouldn't they be out suing Verizon or fixing their 3G network?
Why would ATT even bother making sure the record was set straight? Shouldn't they be out suing Verizon or fixing their 3G network?
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I find it a little amusing that AT&T would decide to dump the logs of a conversation with a customer to the Internet. I would think that there would be some type of ToS governing the release of transcripts to limit it to internal use only. Granted in this case, the customer released (possibly) doctored logs, and there isn't anything confidential in what they did disclose, but in my opinion, I think it's a little shady for them to share it without a seconds thought just to squash some Internet rumor.
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I agree, it's a tad over the line. I can see the rationalization for it when the customer already released part of the conversation though. Still kinda shady.
@ApupnamedShamus: Once you decide to release documents into public record, it's on you. It's like the Dystonia cheerleader. She released videos of herself and then real Dr.'s looked at the videos and correctly identified she had psychogenic dystonia, which was proven when she was \"cured\" within 36 hours of chealation she got from her new anti-vac friends. They tried to complain that no one should attempt to diagnose her sight unseen, but she had agreed to be filmed and have it broadcast. Normally, Dr.'s wouldn't diagnose w/o seeing the patient, but between the videos and the medical records she released, they could make some educated guesses about what it was.
Awesome. Consumerist posts a faked conversation and says it's cool because while it may not be \"true\" is sure is funny. And really, consumer protection is all about providing laughs without fact checking. I feel like I've been questioning a lot of what is posted here lately. Glad to see your journalistic integrity can be sacrificed for some photoshop hijinks.
If some evil corporation fudged the truth like this, you'd be up in arms. Sad when I'm starting to trust AT&T more than what I read on Consumerist.
@andysrc: Agreed. I was waiting all day yesterday for the comments system to go back up just so I could say something similar. The fact that most Consumerist articles now don't even fact check is bad enough but when I read \"It doesn't matter if it was 'true,' it spoke the truth. And it was funny...\" (from Mr. Popken, no less) I lost a huge chunk of my remaining faith in this site. I truly hope things turn around in the coming months as I've always enjoyed The Consumerist.
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@andysrc: I agree here. Since when does the truth not matter? Does \"Consumer Reports\" report photoshop hoaxes as truth? And if they made that mistake, wouldn't they apologize?
I thought the merging with CR would bring this site more credibility, not less.
On a sidenote: When this article was first posted, the comment system was down. If it had been working properly, I'm sure there would be many more comments agreeing with \"andysrc\".
![\"user-pic\"](\"/mt-static/support/assets_c/userpics/userpic-577922-100x100.png\")
@andysrc: The story, while humorous, was presented as news, i.e., true. I'd appreciate a 'humor' label for news parodies, doctored screenshots, and the like.
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@andysrc: Yeah, the \"it doesn't matter if it was 'true'\" comment kinda rubbed me the wrong way.
I come here for news not humor.
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@andysrc: I'm glad I wasn't the only one who thought the 'who cares if it is a lie as long as it is funny' attitude greatly undermines the credibility and utility of a site like the Consumerist.
I imagine it also does damage to the power of the Consumerist in influencing corporations to do the right thing. If they print lies and say they don't care, then companies can simply say that the site prints lies to entertain people and their stories have no credibility.
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@andysrc:
I agree.
I guess we should now take any stories posted on the consumerist with a grain of salt since they have decided that the truth does not matter. I guess there is no reason to take anything here seriously anymore. Good job consumerist destroying your credibility.
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@ShiningSquirrel: You've said things like this repeatedly in other threads, yet you still keep coming. If you no longer enjoy the site, why are you here?
@ShiningSquirrel: Not that I take any sides in this matter, but my personal philosophy is \"it becomes my business when it significantly affects me.\" and this would be borderline (depends on whether I'm already in a crappy mood or not and why I'm coming to this site).
@squinko:
Because some stories are good. Ben's normally are, as are Chris' and most of Laura's.
Phil normally takes a small issue and tries to make a federal case about it. I don't even both reading his stories anymore, since the headline doesn't match what really happened.
The freemoneyfinance articles are simply repeating what I've seen a thousand times on the internet at other personal finance sites - nothing new, nothing interesting.
@wrjohnston91283: Like I said, in ShiningSquirrel's case, I've seen them post a complaint in many different threads over the last few weeks. I can understand not liking one writer, or a certain subject or what have you, but if you are constantly insulting the site and complaining about how it's going down hill, why continue to give them page views?
As for Phil, when he first started out, he did go overboard with his articles, but I think he's calmed down a lot since then. I'm sure the criticisms that were posted helped to point out his errors, but if people don't like him they shouldn't click on his stories. If he isn't getting page views (which are how blogs get money), then he isn't doing his job and that will look bad to his bosses. There are better ways of doing this than whinging on about it.
@squinko:
I've stopped giving Phil pageviews, but from looking at the main page, he appears to be getting more views than other writers - I'm sure the headlines have a lot to do with it.
I feel that consumerist over the past year has gone downhill, but still is a good source of information. I think the best thing to do would be for Ben to apologize and get the rest of the staff on board with getting good, truthful and accurate stories.
The truthful stories are entertaining enough - there's not need to skip fact checking to get a good story.
@wrjohnston91283: Have you e-mailed anyone about your concerns? Send Consumerist an EECB for a change. They don't always read the comments.
@squinko:
Other than Phil's posts none of the problems I have bother me that much. Unlike a problem I have with Verizon or Comcast, I don't have to come back to Consumerist should the problems get that big.
Regarding reading the comments, I should hope Ben, Meg and the team read the comments. Maybe not each and every one, but we as readers are their customers. Reading the comments can give them an overview of how we feel about the site, the articles they post, and how we feel about them as a business. Given Ben's comment below, it doesn't look like \"they are taking this seriously\". I'm willing to give them a pass - hopefully it was an oversight, and everyone can learn from it. Time will tell.
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@andysrc: Indeed, I have lost some respect for Consumerist since they got all \"lawlzy\" and decided that this was /b/.
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@andysrc: Maybe I just don't get the joke, but promoting untruths and internet hoaxes isn't very consumeristy.
Who is to say that AT&T (Al and Two Temps) didn't doctor this release to avoid a public relations disaster?
The customer didn't disconnect. He killed himself and that's why Darlene was trying to contact him.
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It doesn't matter if it was \"true,\" it spoke the truth.
That's the same line Rush Limbaugh took at the end of his show when he realized that he had fallen for and be railing against a fake Obama quote.
I am also reminded of a Fox lawsuit - defending their right to lie:
During their appeal, FOX asserted that there are no written rules against distorting news in the media. They argued that, under the First Amendment, broadcasters have the right to lie or deliberately distort news reports on public airwaves. Fox attorneys did not dispute Akre's claim that they pressured her to broadcast a false story, they simply maintained that it was their right to do so.
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Poor form, Ben.
First, in relation to other comments, some people take things too seriously. Did you just compare Consumerist to Fox news? Really?
Second, why is it that it took At&T literally 24 hours to throw up a PR report about how the rep didn't want to die, yet all the other problems they have (including the fact there is no \"one system\" for all the various areas and companies they've sucked up over the years which makes us all call 84 numbers to start and then get trasnferred 25 times by people who have no idea where to transfer us) are never fixed? At&T needs to concentrate of the real issues and stfu about stupid stuff like this.
Also, post was funny, if a bit old by the time it got posted here, and I still laughed.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-58943-100x100.png\")
It doesn't matter if it was \"true,\"
I am done here.
Meaning why would someone read any form of journalism like this? If this is the consumer union view, I am going to let my consumer reports mag run out too.
@mikesfree: You, sir, need to take the pole out of your ass.
It's a blog, on the internet, that gives good information and sometimes makes jokes. Jokes are funny, and we laugh at them.
This doesn't take away from the rest of the stories, it just means in that one case, there was joking going on. To say that because of one joke post on a blog owned by Consumer's Union makes everything they put out a lie is not only a stretch of logic, but pretty much overall nitpickiness and anal retentiveness. Saying this would be the same as me saying that because we disagree on this one topic, one of us should die and stop wasting the other's oxygen. Except that would be stupid too, to make that jump. See how logic and normal escalation of things works?
Here's a wetnappy. Please wipe off the pole when you remove it so we don't all get sick. Please, think of the children.
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@sicknick:
To be fair they don't say \"It doesn't matter if its true because its a joke and funny.\"
They said \"It doesn't matter if it was 'true,' it spoke the truth\" which would, at least to me, seemd to imply something more serious than it just being funny.
@ThomFabian: To me saying \"It doesn't matter if it was 'true,' it spoke the truth\" implies something different.
To me it implies that somebody has an agenda and whether something is true or not is less important than supporting that agenda.
@andysrc:
Indeed, and that agenda would be considerably more serious then just \"Hey, that's funny\"
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-929857-100x100.png\")
factcheck...lolcats....you guys are too much :-)
First: there was no consumer issue at risk with the initial post, but consumerist should \"take seriously\" the notion that it ran a false lead as truth.
Second: AT&T offers no proof that the rep does not want to die, only proof that she did not claim it to the customer. Having worked customer service, I assure you the question is still in doubt.
\"It doesn't matter if it was 'true,' it spoke the truth\"
Right, it spoke the truth. Wait, what truth is that? What truth did the faked transcript speak?
Its hard to stomach the thought of having to put quotes around \"true\" and then saying it doesn't matter whether the reported transcript actually happened or not.
@ThomFabian: IT'S A JOKE! It's saying that CSR work sucks and working for AT&T is even worse.
Since they have stories weekly about how shitty AT&T is and how often people complain, imagine how shitty that job is??
Why are you people so nitpicky? It's not like the NYT put the wrong name of a seriel killer and some random guy got beat up in the street because of it.
Please take the stick out your ass.
@sicknick:
Nitpicky? It was a false story portrayed as real. And then when retracted the defense was that it still \"spoke the truth\". I get the funny part, I really do, and I have no problem with the obvious jokes around it... but instead of saying \"boy wouldn't that have been funny\", Consumerist responded to the correction with \"It doesn't matter if it was 'true,' it spoke the truth\". The logic doesn't hold.
This is a joke, right?
So consumerist falls for an obvious (and rather simple) hoax, posts it to the Internet, then when the hoax is revealed, says it's OK because even though it isn't true, it expresses a sentiment you wish was true?
Sad.
Regardless of how funny the screenshot was and Mr. Buzzkill's response over at AT&T PR dept, a story presented on a blog such as the Consumerist is meant to be taking factually. Unless the Consumerist clearly presents it as doctored, but then what's the point?
Consumerist should have issued a correction without saying who cares
![\"user-pic\"](\"/mt-static/support/assets_c/userpics/userpic-1161-100x100.png\")
Really? The only editorial around the original image was \"Morale is low aboard the Deathstar.\"
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Actually, the funny thing I found from the transcript above is how they chose to emphasize OUSTANDING and VERY SATISFIED in their conversation.
I dunno... I think they're being too subtle....
I worked for AT&T after they bought out Bellsouth. I truly believed that this was a real. Reps are under constant pressure with them. AT&T promised that our contract and benefits would remain the same after takeover. They did. BUT AT&T increased the sales quota by nearly 200% and then screamed at the union to let them hire Temps(Term employees as they call them). They pretty much replaced all of us with people making half as much and because hardly anybody lasts the six months for benefits they get out of those too. You wonder why they don't know anything?
Even this, with new wording... it sounds kinda funny... like... she had to think about also jumping off the bridge.. \"Ill be right with you\" after contemplating.
So you complain you aren't treated as a legitimate news source in the Eggo waffle shortage story, then you complain when AT&T corrects your doctored image that is not accompanied with any indication that it's a joke.
Which is it? Do you want to be treated like a news organization, or whine when someone calls your funny picture inaccurate?
below as posted by the co-managing editor? Unbelievable. Go back to J-school, if you ever went.
\"We say, who cares?\"
\"It doesn't matter if it was \"true,\" it spoke the truth.\"
No, the truth is that the original \"story\" was not the truth. The facts as presented were false. The fact that the falsehood makes for a better story is not relevant to the FACTS. End of story.
Mark this as a turning point.
Funny. But the original story was not true.
Two quotes from the Consumerist \"co-managing editor\" below:
\"They say the screengrab is \"doctored\" and \"fraudulent.\" We say, who cares?\"
and
\"It doesn't matter if it was \"true,\" it spoke the truth...\"
Yeah, it does matter if it's not true. You need to go back to j-school (if you ever went).
Is this a consumerist site or just a place to submit and post funny stories that may or may not be factual?
It's looking more and more like the latter. And losing credibility every day.
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So what you are saying is AT&T called and had their claim Shenanigans affirmed? Good for them!