@Mozoltov, motherfucker: I mentioned this very same point on another blog today...

I assume, quite the contrary, that what these folks are doing is being honest and informing the site and its followers as to what goes on in the "real world" of everyday commerce ... the good, the bad, and the ugly. It IS, after all, amusing when companies make mistakes like this. To note the amusement in it, is not the same as taking advantage.

@nstonep: How so? SIGG told bottle owners they could send in their bottles for replacements. She did, they sent her a credit for two bottles. It's a glitch that showed she had more of a credit, but she hasn't taken advantage of SIGG, she just got her two replacement bottles and that's it.

@suburbancowboy: Lol, My Blue Heaven FTW.

@ElizabethD: I suspect a 20-something trying to be hip told you that. The teens still use it.

Maybe she can let those of us who have still not received our credits use the $50,000. I sent my 2 bottles back and never received my credit. My email request generated an auto reply that there were handling an onslaught of returns and would get to me soon. No confirmation that they even received my actual return.

She can send some to every Consumerist reader...and still have plenty left over.

@sonneillon: So they hold water? I think I'll get two!

It sounds like someone took a shortcut and instead of creating a bunch of 30 dollar coupon codes, they created several coupon codes with huge amounts of credit on them---with the idea that they would give the coupon codes out to people who called for their replacement bottle.

Whoever took the shortcut probably didn't realize that the customer would be able to see the huge balance remaining.

Funny still. As others point out, just hope she has moral compass working right and let them know.

There's something I'm not understanding here. Where did Macezilla (the reader who sent this in) get this story? Is it a friend, is it somewhere on the internets? I ask because it seems unlikely that SIGG actually sent her a gift certificate for $50,000, so it's probably a computer glitch. So did she receive the gift certificate for the exact amount two bottles would cost, and then was given a $50,000 credit? Or did the gift certificate say $50.00 and but actual amount in the computer system was $50,000?

Be careful wit' yo slang homey. I used "epic fail" in a comment on Oh No They Didn't livejournal (frequented mostly by teens and 20-somethings for celeb gossip), and I was promptly admonished that it was old school and "so yesterday" etc. Ouch!

They sent me a note thanking me for letting them know and advising that they would not be debiting the intrest earned from my account - twenty dollars or so.

Yes, errors do happen. Reasonable people don't try to profit from other's errors.

They put your order on hold for review anyways.

Ethical considerations aside, it's been established many times that when an error like this happens, the companies get their money back. No point in even trying.

I never used to drink coffee, but now it's a required transfusion before my brain gets up to speed.

@lannister80: She could buy 1000 $50 gift cards sold on their site and slowly release them on ebay

@ElizabethD: Seriously. It's obviously an error. She should just call SIGG and have them remove it. I'm grumpy too. I've got to get some coffee. I thought I could go without it today, but I'm practically asleep already. I've only been here an hour!

What does she *think* the right thing to do would be?

Yuck. Now I'm grumpy, first thing in the morning. 8-/