var json_comments = new Array("<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15918590\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=400379\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-400379-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=400379\">CompyPaq</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15918590\"><abbr class=\"published\" title=\"2009-10-09T17:16:57-05:00\">October  9, 2009  5:16 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15918590);\">Moderate</a> |</span>	<script type=\"text/javascript\" src=\"http://consumerist.com/mt-static/plugins/Moderate/moderate.js\"></script>	<script type=\"text/javascript\">		successMsg = \"\";	</script><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15918590');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>The email address that was posted on here a while back also works well. ExecutiveResponse@T-Mobile.com</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15918590, 'CompyPaq')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15918607\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=350350\"><img        src=\"/mt-static/support/assets_c/userpics/userpic-350350-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=350350\">dragonfire81</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15918607\"><abbr class=\"published\" title=\"2009-10-09T17:17:39-05:00\">October  9, 2009  5:17 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15918607);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15918607');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I've heard T-mobile customer service is some of the best, I only wish they had coverage in my area. I've had bad experiences with Sprint, don't really want to go to Verizon and their crippled phones and I'm kind of skittish on AT&amp;T. What to do, what to do?</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15918607, 'dragonfire81')\">Reply</a></div>		<!-- if it's a top level category ' -->									<div class=\"num-replies\">3 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-15923694\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=867044\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=867044\">Révolution</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15923694\"><abbr class=\"published\" title=\"2009-10-09T20:00:38-05:00\">October  9, 2009  8:00 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15923694);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15923694');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c15918607\" rel=\"nofollow\">dragonfire81</a>: Actually, T-Mo support (prepaid) is REALLY shitty now. You can't get a live person on the phone, and everything must be done through the online chat. It took 4 tries to get them to replace my defective SIM card (not being recognized in any phone).</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15923694, 'Révolution')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-15960831\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=529214\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=529214\">RedwoodFlyer</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15960831\"><abbr class=\"published\" title=\"2009-10-12T15:29:44-05:00\">October 12, 2009  3:29 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15960831);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15960831');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c15923694\" rel=\"nofollow\">RĂ©volution</a>: Prepaid is a different CS division, which is unfortunate, because they lose many potential conversions that way. Also, Sue Nokes has recently left T.Mo, and their service has taken a freefall ever since.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15960831, 'RedwoodFlyer')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-15922227\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=706988\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-706988-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=706988\">Fresh-Fest-1986</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15922227\"><abbr class=\"published\" title=\"2009-10-09T19:10:15-05:00\">October  9, 2009  7:10 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15922227);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15922227');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"http://consumerist.com/5378127/reach-t+mobile-executive-customer-relations#c15918607\" rel=\"nofollow\">dragonfire81</a>: I know everything is relative with phone coverage and everyone has bad experiences with every carrier but my time with T-Mobile has been bad. They really do have awesome customer service but coverage has been terible. All over, in all types of weather I am never more then one full bar. I've had multiple phones too. My contract ends this month and I am so happy to be on my way.</p><br /><p>I'm thinking probably Verizon. With cells I will sacrifice a little on the customer service front if it means I can actually make a phone call when I need to.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15922227, 'Fresh-Fest-1986')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15918735\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=193044\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=193044\">el_smurfo</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15918735\"><abbr class=\"published\" title=\"2009-10-09T17:21:42-05:00\">October  9, 2009  5:21 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15918735);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15918735');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>robert.dotson@t-mobile.com works well too, but don't expect to talk to a person with much authority beyond the usual front line csr.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15918735, 'el_smurfo')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15919083\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=260025\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-260025-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=260025\">AbsoluteIrrelevance</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15919083\"><abbr class=\"published\" title=\"2009-10-09T17:32:01-05:00\">October  9, 2009  5:32 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15919083);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15919083');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Damn, I could have used this in August when no one would let me out of my contract due to \"materially adverse changes\" I can't wait to get rid of them in December.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15919083, 'AbsoluteIrrelevance')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15919791\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=83248\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=83248\">Okiedog</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15919791\"><abbr class=\"published\" title=\"2009-10-09T17:51:20-05:00\">October  9, 2009  5:51 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15919791);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15919791');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>I had a nice experience with T-Mobile recently. Due to two close friends passing with cancer within the last month, we were burning through our allocated 1000 minutes. I called T-mobile and customer service gave me 200 extra minutes per phone. No questions asked. When I said \"how much will my bill increase?\" the rep said, there's no charge.</p><br /><p>Thumbs up to T-Mobile. Now if only their coverage and phone selection was as awesome as their customer service.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15919791, 'Okiedog')\">Reply</a></div>		<!-- if it's a top level category ' -->							<div class=\"num-replies\">1 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-15922501\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=210821\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-210821-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=210821\">twonewfs</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15922501\"><abbr class=\"published\" title=\"2009-10-09T19:19:20-05:00\">October  9, 2009  7:19 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15922501);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15922501');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c15919791\" rel=\"nofollow\">Okiedog</a>: We've loved T-mobile, but their coverage to anywhere we happen to be has dropped dramatically in the past few months.  I think I read something about them losing some contracted towers.  Anyone know when -or if- things will bet better?  If not, we're off to Verizon.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15922501, 'twonewfs')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15919854\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=890779\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-890779-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=890779\">Radi0logy</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15919854\"><abbr class=\"published\" title=\"2009-10-09T17:53:08-05:00\">October  9, 2009  5:53 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15919854);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15919854');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Wow that lady is happy to be doing repetitive, unfulfilling customer service phone support for minimum wage...</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15919854, 'Radi0logy')\">Reply</a></div>		<!-- if it's a top level category ' -->							<div class=\"num-replies\">1 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-15960877\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=529214\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=529214\">RedwoodFlyer</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15960877\"><abbr class=\"published\" title=\"2009-10-12T15:32:04-05:00\">October 12, 2009  3:32 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15960877);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15960877');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c15919854\" rel=\"nofollow\">Radi0logy</a>:</p><p>1) They pay above minimum wage (which itself is rather generous)</p><p>2) It's not repetitive...they're not script readers like other CSR's, it's rather dynamic because they actually converse with their clients about random stuff</p><p>3) Unfulfilling? Wtf is your problem? They're phone reps... if you want a fulfilling job, go volunteer or something.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15960877, 'RedwoodFlyer')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15922010\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1017820\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1017820\">BlueEyesTM</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15922010\"><abbr class=\"published\" title=\"2009-10-09T19:02:36-05:00\">October  9, 2009  7:02 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15922010);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15922010');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>Just because this is executive customer relations, don't count on getting very far with them. I filed a complaint with the Better Business Bureau, and after their initial response, totally ignored them. I wound up having to file a Small Claims court case against them. Only THIS got their attention and they asked to settle before making it to court. It's a shame that even executive customer relations at T-Mobile allows things to go this far before \"working things out.\"</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15922010, 'BlueEyesTM')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15923361\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1225286\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-1225286-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1225286\">angryneo</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15923361\"><abbr class=\"published\" title=\"2009-10-09T19:49:26-05:00\">October  9, 2009  7:49 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15923361);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15923361');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@Radi0logy She's laughing at customer's requests.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15923361, 'angryneo')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15923759\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=716675\"><img        src=\"/mt-static/support/assets_c/userpics/userpic-716675-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=716675\">whyerhead</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15923759\"><abbr class=\"published\" title=\"2009-10-09T20:02:33-05:00\">October  9, 2009  8:02 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15923759);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15923759');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Now now, I just had a dealing with Ally in Executive customer service.. T-Mobile decided to add the wrong feature to my account, and not credit me for it properly.. I have to play devil's advocate here and say that she did go way above and beyond the call of duty to get my issue resolved. I'm a happy camper..</p><p>I won't give her extension out though.. I don't want her bombarded.. lol</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15923759, 'whyerhead')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15927511\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1032933\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-1032933-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1032933\">Meddygon</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15927511\"><abbr class=\"published\" title=\"2009-10-09T22:16:39-05:00\">October  9, 2009 10:16 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15927511);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15927511');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I have used T-Mobile for 7 years now and have never needed to go beyond the first person I talk to! Even when it comes to refunds on service not rendered or getting discounts, the first rep I talk to gives me what I want. It's wonderful. I've even gotten refunds on things that were entirely my fault, without me even asking.</p><p>Conversation went like this:<br />\"What is this $200 extra charge from?\"<br />\"The AOL instant messenger program on your new HTC phone uses SMS.\"<br />\"Oh crap. Sign me up for an SMS/MMS plan then.\"<br />\"How about I wave the charges, too?<br />\"Excellent.\"</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15927511, 'Meddygon')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15927609\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=77434\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=77434\">psm321</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15927609\"><abbr class=\"published\" title=\"2009-10-09T22:23:03-05:00\">October  9, 2009 10:23 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15927609);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15927609');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Funny that this showed up today.  I just got done dealing with T-Mobile Executive CS and they weren't very helpful (though perhaps my expectations were a bit unreasonable in some people's views, I don't think they were)</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15927609, 'psm321')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15931493\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=526176\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-526176-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=526176\">Ishbar</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15931493\"><abbr class=\"published\" title=\"2009-10-10T02:25:23-05:00\">October 10, 2009  2:25 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15931493);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15931493');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I would really advise against using that number.<br />If perhaps you had the contact information for Robert Dotson, an EECB can be much more effective.</p><p>I am at a standstill with Octavio over the refund of an ETF and also his creation of a second ETF as a threat if I didn't drop my complaint.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15931493, 'Ishbar')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15937740\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=944482\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-944482-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=944482\">almightytora</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15937740\"><abbr class=\"published\" title=\"2009-10-10T17:51:03-05:00\">October 10, 2009  5:51 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15937740);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15937740');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I will be using those two e-mails regarding a $10 credit I have yet to receive. Wish me luck...</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15937740, 'almightytora')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-15951986\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=10880\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-10880-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=10880\">UltraMagnus</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/10/reach-t-mobile-executive-customer-relations.html#comment-15951986\"><abbr class=\"published\" title=\"2009-10-11T21:34:33-05:00\">October 11, 2009  9:34 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(15951986);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=15951986');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Maybe a little OT but does anyone have a contact like this for Sprint? eCare is hassling me about a new TP2 (&lt; 30 days) with a defect and they only want to give me a refurb, requiring me to pay up front, to receive an account credit later. Grr...</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(15951986, 'UltraMagnus')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","");