1) They pay above minimum wage (which itself is rather generous)

2) It's not repetitive...they're not script readers like other CSR's, it's rather dynamic because they actually converse with their clients about random stuff

3) Unfulfilling? Wtf is your problem? They're phone reps... if you want a fulfilling job, go volunteer or something.

I am at a standstill with Octavio over the refund of an ETF and also his creation of a second ETF as a threat if I didn't drop my complaint.

Conversation went like this:
"What is this $200 extra charge from?"
"The AOL instant messenger program on your new HTC phone uses SMS."
"Oh crap. Sign me up for an SMS/MMS plan then."
"How about I wave the charges, too?
"Excellent."

I won't give her extension out though.. I don't want her bombarded.. lol

@Radi0logy She's laughing at customer's requests.

@dragonfire81: I know everything is relative with phone coverage and everyone has bad experiences with every carrier but my time with T-Mobile has been bad. They really do have awesome customer service but coverage has been terible. All over, in all types of weather I am never more then one full bar. I've had multiple phones too. My contract ends this month and I am so happy to be on my way.

I'm thinking probably Verizon. With cells I will sacrifice a little on the customer service front if it means I can actually make a phone call when I need to.

Just because this is executive customer relations, don't count on getting very far with them. I filed a complaint with the Better Business Bureau, and after their initial response, totally ignored them. I wound up having to file a Small Claims court case against them. Only THIS got their attention and they asked to settle before making it to court. It's a shame that even executive customer relations at T-Mobile allows things to go this far before "working things out."

I had a nice experience with T-Mobile recently. Due to two close friends passing with cancer within the last month, we were burning through our allocated 1000 minutes. I called T-mobile and customer service gave me 200 extra minutes per phone. No questions asked. When I said "how much will my bill increase?" the rep said, there's no charge.

Thumbs up to T-Mobile. Now if only their coverage and phone selection was as awesome as their customer service.