Is It Time For Travel Agents To Make A Comeback?
—>Now that booking your own flight, car, and hotel reservations online is such a giant pain in the neck, travel agents don't seem so bad. In a new report, Forrester Research says that "Consumers see other Web sites becoming easier to use - retail Web sites, banking Web sites, media Web sites. [...] There are very few travel companies that are really looking to improve the planning and booking process."
When was the last time you used a travel agent? Would you use one tomorrow if you had to plan a trip?
"Worst Part of a Trip May Be Booking It on the Web " [New York Times]
(Photo: schuey)
From ConsumerReports.org:
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