var json_comments = new Array("
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harleymcc
August 18, 2009 10:51 PM
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I was invited to the premiere!

[www.facebook.com]

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1 replies
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Marshfield
August 18, 2009 10:56 PM
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Yeah, first one was better but I loved the last 15 seconds of this one

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3 replies
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Chris Walters
August 18, 2009 11:28 PM
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@Marshfield: I also liked the part around the 2:00 mark where United's CEO makes an appearance surrounded by bodyguards--perfectly captures the way some companies do anything they can to prevent customers from talking to someone in a company who can make a real decision about a problem.

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Chris Walters
August 18, 2009 11:29 PM
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@Chris Walters: That may have been the worst sentence I've ever written as far as comprehension goes. I apologize.

Me like 2 minute mark. Makes fun of CEOs.

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TheOtherBob
August 18, 2009 11:49 PM
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@Chris Walters: You too self-conscious. We mostly not good English makers anywhos.

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bobert
August 18, 2009 11:16 PM
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I can't wait for #3!

United bumped a friend of mine out of her business class seat into coach a couple of years ago, so I was already not keen on them.

So after watching #1, when I went to book our summer vacation flights and United was the only airline that covered the entire trip... I split the $1500 between Alaska and Air Canada. And every time I passed a United check-in, I wished I had a guitar to strum Dave's tune on.

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1 replies
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Mercsenary
August 22, 2009 8:17 AM
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@bobert: I never liked that policy. I hope she kicked up a fuss when they did that. When you buy a ticket. That means you BOUGHT THE SPACE! YOU HAVE RESERVED THAT SPACE!

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keith4298
August 18, 2009 11:22 PM
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The ending was excellent! I certainly hope United is taking away a lesson in this (other than to treat musicians better).

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Shoelace
August 18, 2009 11:35 PM
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As a former customer of United who was treated like crap...I love you Dave. Keep up the good work!

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danramarch
August 18, 2009 11:51 PM
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Thatt was awesome! A lot more fun than I was expecting.

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Duckula22
August 19, 2009 12:11 AM
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Sequels are sooooo MPAAish ann sooooo 1985ish. Thumbs down without even having heard the song. There's no merit when you try to link a present work to a previous hit.

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10 replies
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Trai_Dep
August 19, 2009 8:01 AM
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@Duckula22: Hey, don't knock it. Paul McCarney's been doing that for thirty years.

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diasdiem
August 19, 2009 3:06 AM
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@Duckula22: You know what I'd like to see? A United Breaks Guitars prequel. Like how they were rude at the ticket counter and charged him an extra fee to check the guitar and stuff.

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TCama
August 19, 2009 1:11 PM
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@diasdiem: After this trilogy he could make one that takes place well before the first one, but it'll start another trilogy. Like, these could be episodes 4, 5 and 6, and he could make 1, 2 and 3 later.

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diasdiem
August 19, 2009 2:44 PM
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@TCama: Complete with better special effects, an annoying CG sidekick, and the story of how Mrs. Irlwig turned to the Dark Side?

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Telekinesis123
August 19, 2009 3:28 AM
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@diasdiem:

Yeah and one wehn he was eating breakfast and brushing his teeth in the morning, that would be sweeeet.

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DearEditor
August 19, 2009 1:28 AM
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@Duckula22: Hold on, there. Dave announced a trilogy when he released the first song. For the last one, I'm hoping the three amigos are dressed as Samurai, and Ms. Irwig again has a role. Playing bass.

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KhaiJB
August 19, 2009 1:11 AM
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@Duckula22: \"Thumbs down without even having heard the song.\"

well that says all we need to know....

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HalOfBorg
August 19, 2009 12:59 AM
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@Duckula22: I just love to listen to the opinions of people who have never seen the video.

It's like \"I have never tasted pizza and it tastes terrible.\"

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Trai_Dep
August 19, 2009 8:01 AM
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@HalOfBorg: Or like asking a twelve year old if sex is yucky.

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harleymcc
August 19, 2009 12:58 AM
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@Duckula22: Wow, you need to use more \"oooo's\" in your review there, Aintitcool.com is hiring

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Chris Walters
August 19, 2009 12:15 AM
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@Duckula22: He should have called it a reboot of the original.

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Herbz
August 19, 2009 12:27 AM
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Why didn't he sue them? Small claims court would have worked....?

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3 replies
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Jfielder
August 19, 2009 1:49 PM
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@Herbz: Go read the first article and all will be explained.

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diasdiem
August 19, 2009 3:07 AM
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@Herbz: Besides, he's getting way more out of this than he would have with a settlement.

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hcmarks
August 19, 2009 12:42 AM
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@Herbz: I don't think that was the point - they screwed him over. He wants to return the favor. Justice plain and simple. Think Charles Bronson in Death Wish and United is Jeff Goldblum...but it's all set to music.

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Rachacha
August 19, 2009 12:35 AM
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I think that United should offer Dave Carroll a job to write and perform their new jingle. I am so tired of their current one.

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4 replies
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diasdiem
August 19, 2009 3:07 AM
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@Rachacha: Better yet, Southwest should hire him :-)

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DaveDidNotPay
August 19, 2009 1:10 AM
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@Rachacha: I think United should publicly offer Dave free air fare for life. Now.

All companies can make mistakes but only some companies actually try to remedy those mistakes. United missed its chance to remedy this mistake with a few thousand dollars quite a long time ago.

If they offered Dave free air fare for life, a true gesture of sympathy on their part, I would actually have a bit of respect for a company which I currently have none for.

I would expect Dave to turn them down but the gesture alone would be a very humbling act IMO.

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Rachacha
August 19, 2009 3:42 AM
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@DaveDidNotPay: I sincerely doubt that he would accept the offer. After the first video, United offered to pay for the guitar, Dave refused and requested that they donate the money to charity.

+ Watch video




United apparently donated $3000 to charity (but in doing so, probably could not have Dave sign an agreement to remove the video, or to not publish any additional videos) [www.sfgate.com]


The net result is Dave is able to stick it to United...he was able to get them to donate $3000, he can keep his video online, and still post additional videos to add further negative publicity to United, ad as well, assist him i his own self promotion.

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Moosenogger
August 19, 2009 1:20 AM
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@DaveDidNotPay: He'd probably turn them down for fear of losing even more luggage to the crappy third-party luggage handlers they hire.

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DovS
August 19, 2009 12:37 AM
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All of this started over a single broken guitar but... how many guitars were destroyed to make this video? Eh? Eh?! Didn't think of that did you?! Who's the guitar-breaker now, Mr. Carroll?!


Just kidding. I'm guessing they were unplayable prop guitars.


PS: I like your music!

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1 replies
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TCama
August 19, 2009 1:12 PM
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@DovS: I didn't see any \"No guitars were harmed in the making of this video\" disclaimers.

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twophrasebark
August 19, 2009 12:48 AM
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When does the movie come out?

FIRST ACT

United breaks guitar

SECOND ACT

Dave falls in love with Ms. Irlwig, but loses her after he compromises himself to appear in United commercial

THIRD ACT

Dave belatedly realizes that what he really learned was that guitars can be fixed, but broken hearts can't.

FINALE

Dave proposes and marries Ms. Irlwig. As they are departing on the plane for their honeymoon, baggage handlers from beginning of film are seen misrouting their luggage to wrong country.

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2 replies
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Rachacha
August 19, 2009 3:44 AM
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@twophrasebark: You had me at \"Boarding pass please\"

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HalOfBorg
August 19, 2009 1:06 AM
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JUST GREAT. Now we all gotta wonder what the ethnic theme will be for number 3.

1 was a Mexican Mariachi Band.
2 was a German Oktoberfest.
3 is gonna be ................

Celtic? Serbian? Italian? ??????????????

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4 replies
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Trai_Dep
August 19, 2009 8:07 AM
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@HalOfBorg: Arctic wolves howling Elvis medleys!
(Sure their voices suck, but the pompadours make up for it)

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Skater009
August 19, 2009 1:11 AM
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Keep it going , United sucks !!!!

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Moosenogger
August 19, 2009 1:18 AM
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I love this one just as much as the last! The chorus is excellent and extremely catchy.

I'm really looking forward to the last song and video.

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West Coast Secessionist
August 19, 2009 2:21 AM
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This guy is such an attention whore. BOO HOO they broke your guitar and you wouldn't accept their offer to replace it. Get a life, Dave.

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3 replies
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Anachronism
August 19, 2009 6:48 PM
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@West Coast Secessionist:


I see nothing wrong with this.


1. The guy has talent, much more than me, and I would assume more than you, too. If this was about a guy who put up a lame youtube video whining (like 8 million other videos on youtube), it would not have millions of hits. People are watching the video because the music is quality, and the videos are hilarious.


2. So he's profiting from this. Why is that a bad thing? Not only is he getting to screw over a company that did him wrong, he also manages to help his career in the process. What's wrong with that? Again, the bottom line is he is getting the attention because there is quality music and presentation beghind this. Without that, this wouldn't have gone anywhere. I've been exposed to his music now, and found it pretty good, and as a result, I would probably buy a few concert tickets if he/they ever swung around this way.


3. By not accepting their hush money offered only to shut him up, he doesn't have to sign an agreement to, well, shut up. Sounds like he's made more money and advanced his band's career more this way than United is willing to pay them. Why is this a bad thing?

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diasdiem
August 19, 2009 3:11 AM
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@West Coast Secessionist: Considering they didn't make the offer until over a year later, AFTER the negative publicity, I don't think he's under any obligation to accept their BS insincere apology. Screw them, and bonus points for getting famous doing it!

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Kryndis
August 19, 2009 2:59 AM
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@West Coast Secessionist: They didn't make an offer until after his first song gained so much media attention.

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golddog
August 19, 2009 2:24 AM
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I'm torn between my desire to see The Man brought down a peg, and the voice in my head that says \"OK dude your 15 minutes are done...you're no Gem Sweater lady\".

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1 replies
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Charlotte Rae's Web
November 13, 2009 4:34 PM
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@golddog: Shazam, I'm glamorous!
We saw the great Leslie Hall just a few months ago on her latest tour. I so hope her new TV show makes it to air.

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Telekinesis123
August 19, 2009 2:26 AM
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@Duckula22:

Dude, this isn't even a sequel, its all part of what he originally promised, he said he'd make 3 songs. So if he makes the 3 songs then makes another that would be the sequel. Probably should have read the original article.

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ChuckECheese
August 19, 2009 4:34 AM
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Good on Dave, but I think he needs to pick up the pace of these sequels, as I get bored. On the other hand, he probably had to wait for the three days of Nova Scotia summer so he could tape his vid. Maybe the final vid to be released in October will feature XC skiing.

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Gargoyle_A2
August 19, 2009 5:59 AM
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Never wrong a bard. Lesson learned.

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1 replies
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kaceetheconsumer
August 19, 2009 7:31 PM
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@Gargoyle_A2: Actual LOL...yeah, don't mess with a high charisma score.

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internal
August 19, 2009 3:26 PM
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There is a part of the lyric in the chorus I can't seem to understand. \"By a _____ United Airlines Policy\" Sounds like they are singing \"fall\" but that makes no sense. What is it?

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2 replies
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vladthepaler
August 19, 2009 3:45 PM
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Not as good as the first, but still quite amusing. And as others have commented, great ending.

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nudger
August 19, 2009 4:18 PM
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Goes to show how addictive a little celebrity can be. But the bottom line hasn't changed. The guitar song had no lasting effect on United Airline's behavior or reputation, despite the incessant hyping by social media pundits. [blog.vanno.com]

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econobiker
August 19, 2009 4:37 PM
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www.untied.com says it all as I have been relating since this guys story broke.

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RobinUrbanski
August 19, 2009 7:26 PM
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These videos struck a chord with us at United and it rocked my world...Dave is very creative and talented, for sure.


I have since worked with him directly to fix, and I now consider him my BFF :)


The second video is suggesting we do something that we've already done -- and that is to provide our agents with a better way to escalate and respond to special situations. While his anecdotal experience is unfortunate, the fact is that 99.95 percent of our customers' bags are delivered on-time and without incident, including instruments that belong to many Grammy award-winning musicians (would love to say who, but we've signed confidentiality agreements with them).


In our business, how we conduct ourselves is important, and me and my colleagues understand that treating each other and our customers in a courteous and respectful manner is a vital part of running a good airline.

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KylieH
August 20, 2009 3:10 AM
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kudos, Dave. Nice job.

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jphickman
August 20, 2009 2:31 PM
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@RobinUrbanski


I appreciate that United feels it is learning from the episode, but as yet there has been no statements from your organization that United was RESPONSIBLE for the actions of its agent...an agent conducts business on behalf of its contracting organization. The only comments seem to be that United is sorry, or very sorry...what is it sorry for? Simply routing the issue for \"Special Situations\" still implies that United is instantly reluctant to recognize a clear failure on the part of some branch of its subcontractors...unfortunate for United, but your responsibility none the less.


Speaking for myself, a weekly airline traveller across the country, I am still awaiting a clear acknowledgement that it is responsible for the actions of its subordinate organizations and while making it right for United's customer, will pursue damages from the agent rather than abide by a \"flawed United Airlines Policy\". Other than training, explain what policy changed since United has been embrassed?


We need comfort airlines are truly learning and not just using us as training examples.

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