var json_comments = new Array("
\"user-pic\"
defectiveburger
July 17, 2009 4:04 PM
Moderate | Flag for review

When I worked at the Men's Wearhouse, the tailors bent over backward to keep clients happy and ensure they had their clothing on time and correct. It was nice, no other tailor would be as accommodating and not charge an arm and a leg for rush fees.

Reply
1 replies
\"user-pic\"
LadySiren is murdering her kids with HFCS and processed cheese
July 17, 2009 8:41 PM
Moderate |Flag for review

@defectiveburger: Just from my previous experience waiting on George Zimmer and the good things I've heard about their service, we've decided to use Men's Wearhouse for our wedding tuxes. Three bouquet tosses for a great retailer.

Reply
","
\"user-pic\"
bitslammer
July 17, 2009 4:05 PM
Moderate |Flag for review

Nice to hear one of these \"good news\" stories. I bought a few things from them and have always been impressed by their friendly and professional service. Sure they suggested a couple of add ons like a couple shirts/ties to match the suit I bought, but never in a pushy or rude way.

Wish more companies would learn how far treating your customers nicely can go.

Reply
2 replies
\"user-pic\"
Kogenta
July 17, 2009 6:38 PM
Moderate |Flag for review

@bitslammer: Consumerist should run a \"Best Company in America\" to go along with the \"Worst Company in America\" competition.

Reply
\"user-pic\"
mgrand
July 17, 2009 5:34 PM
Moderate |Flag for review

@bitslammer: I agree completely. We used them for our wedding, and even though our order was very complicated and large, they gave us fantastic service. And none of their competitors could believe the price we got.

Reply
","
\"user-pic\"
ptkdude
July 17, 2009 4:05 PM
Moderate |Flag for review

I seem to remember a previous article where Men's Wearhouse's customer service won them another customer.

Reply
2 replies
\"user-pic\"
katstermonster
July 17, 2009 4:16 PM
Moderate |Flag for review

@ptkdude: Yeah, a month or so ago, they agreed to press a suit sold by a Big & Tall shop or something. If only I were a man...finding women's formal wear is a huge pain, and it never fits me correctly, since I'm 5 foot 10. Annoying.

Reply
\"user-pic\"
AvisCinna
July 17, 2009 9:05 PM
Moderate |Flag for review

@katstermonster: The only problem with that is they get a lot less good stories that bad stories. Hard to tell which company would be the best considering Consumerist shouldn't know about them except in the rare good story they post.

Reply
","
\"user-pic\"
Mozoltov, motherfucker
July 17, 2009 4:06 PM
Moderate |Flag for review

Men's Wearhouse will always get my business. I g a certain one in Pasadena, California. The salesman there always treat me like I have a million bucks to spend, even though I usually end up getting the cheapest suit. I don't even waste time at those \"3 suits for $300\" stores, I would rather pay a bit more and get superior customer service.

They did the same sort of rush service for me, I had to go to a wedding that I didn't want to go to and I waited till the last minute to get a suit, literally the day before and they did a rush job on my alterations and had it ready the next day, no extra charges.

Reply
","
\"user-pic\"
Matthew Neal
July 17, 2009 4:07 PM
Moderate |Flag for review

I was in a wedding about a year ago. The day before the wedding, I had just returned from a cruise, and I had taken my dress shoes with me (the ones from the tux rental). Well, long story short, the airlines lost my luggage and so I was sitting there Saturday morning with no shoes and I was in the wedding party. I went into MW and they gave me shoes for no charge. They have great amazing customer service, even though they are expensive.

Reply
1 replies
\"user-pic\"
trunkwontopen
July 17, 2009 6:10 PM
Moderate |Flag for review

@Matthew Neal: Sometimes, its worth it to pay a little extra and get great customer service, as opposed to paying what you expect and getting nominal or poor customer service.

Reply
","
\"user-pic\"
Smd75
July 17, 2009 4:15 PM
Moderate |Flag for review

I had a case like this. I flew home for winter break. By the time I got to the luggage carousel, my bag was gone. I was going to be working at Zales for winter break and needed a suit. They had me a new suit the day after I went into their store. Always have had great service from them. They even repaired a pair of pants for free when it split near the zipper.

Reply
","
\"user-pic\"
mac-phisto
July 17, 2009 4:16 PM
Moderate |Flag for review

we got tuxes thru MW recently - what an awesome experience. wedding was on the left coast & the groomsmen were spread all over the country. we simply visited our nearest MW for measurement & we all picked up our tuxes when we got out west. no worries about lost luggage or damaged suits. what a breeze! A+, MW. keep up the good work!

Reply
","","
\"user-pic\"
White Speed Receiver
July 17, 2009 4:17 PM
Moderate |Flag for review

I've had a similiar situation with MW where I needed an alteration done in a rush, and they've always accomdated and done a great job. I always recommend them when I can.

Reply
","
\"user-pic\"
NightSteel
July 17, 2009 4:19 PM
Moderate |Flag for review

When my wife had a death in her family and we had to get there in a hurry, I went to the local MW and the staff was very helpful and friendly. I got a suit that fit pretty well without needing alterations. I know I'll be going back there.

Reply
","
\"user-pic\"
crichton007
July 17, 2009 4:22 PM
Moderate |Flag for review

There is a locally based tailor in the Southtowne Mall in Sandy, UT that did something similar for me. I needed a rush job done but they usually only take pre-paid jobs. I only had plastic and they don't take plastic for amounts as small as my job. I was willing to pay the minimum amount they accepted for a CC charge to have it done but they offered to let me pay afterwords. Very nice people I highly recommend.

Reply
1 replies
\"user-pic\"
wcnghj
July 18, 2009 1:26 AM
Moderate |Flag for review

@crichton007: They are violating their merchant agreement.

[www.mediafire.com]

Its a short and sweet PDF.

Reply
","
\"user-pic\"
jaya9581
July 17, 2009 4:24 PM
Moderate |Flag for review

We had decided to buy my husband a suit for our wedding rather than rent one. Men's Wearhouse in Woodland Hills, CA was nice and the employees seemed friendly, but when they told us that the least expensive suits they had were about $400, we decided maybe renting was a better option. Although we lived in CA, the suit was going to be worn in Massachusetts - they were completely unhelpful about trying to figure out how we could do this. The only option we were offered was to pick up and return the suit in CA at an exorbitant cost due to the length of time we would need it (we were in MA for about 2 weeks). They told us it was because we needed the suit over Christmas, but I find it hard to believe we were the only people needing a suit at that time.

We went down the street to 3 Day Suit Broker and found amazing service, next-day in-house tailoring and incredible prices (2-piece suit, shirt, tie, socks and belt, AND the tailoring costs, for $130). The quality is great - my husband has worn the jacket only a handful of times, but wears the pants all the time.

It's nice to see that there are still some businesses out there that are interested in helping people stuck between a rock and a hard place. And OP, sorry about your grandma.

Reply
1 replies
\"user-pic\"
defectiveburger
July 17, 2009 9:38 PM
Moderate |Flag for review

@jaya9581: That store's behavior was ridiculous. When I worked there, the tux rental system was tied to every single location so anyone could rent a tux and schedule its pickup at another location.

Either way, I'm glad your situation worked out so well!

Reply
","
\"user-pic\"
Etoiles
July 17, 2009 4:25 PM
Moderate |Flag for review

Men's Wearhouse has recently done right by us. My fiancé really needed a new suit (the one he got back when he was graduating college and 20 pounds heavier just wasn't cutting it) and ended up picking the one he looked best in, even though it wasn't one of the ones on sale.

A couple of days later, when he went to pick it up from the alterations, the salesman informed him that he (the salesman) had been mistaken, that the suit *was* on sale, and promptly issued a $150 refund to the credit card -- unasked.

They were also fantastic (same store) about getting him fitted for the tux for our wedding, so hopefully picking that up will all go beautifully this fall!

Reply
","
\"user-pic\"
latkadog
July 17, 2009 4:29 PM
Moderate |Flag for review

I bought a suit, had it altered and picked it up in 2 hours once at no extra charge because I had to leave for a funeral. Men's Warehouse most of the time can be extremely helpful, though not the most fashionable place I've ever been.

Reply
","
\"user-pic\"
merkidemis
July 17, 2009 4:54 PM
Moderate |Flag for review

Thanks for all the well-wishes.

Reply
","
\"user-pic\"
Anonymous
July 17, 2009 4:56 PM
Moderate |Flag for review

I hope that you left the tailor a tip. Having said that, I don't think that you need to tip everyone under the sun. The tailor did a service for you and helped you out tremendously. A bit more than a verbal tip would be a polite gesture of your gratitude.

Reply
","
\"user-pic\"
H3ion
July 17, 2009 4:58 PM
Moderate |Flag for review

Condolences to the OP. I've always had a lot of success in finding clothes at Men's Wearhouse. The prices were relatively reasonable and, as the OP suggests, the service was designed to keep you coming back. Nice to see something favorable posted on this blog.

Reply
","
\"user-pic\"
lemortede
July 17, 2009 5:01 PM
Moderate |Flag for review

I have always gotten great service from MWH.
I had a job interview and went in for a new suit.
Not only did they fit me but they had it ready to go the next morning.
What made me really happy was when they fixed the pants on my old suit for free at the same time.

Reply
","
\"user-pic\"
wagenejm
July 17, 2009 5:18 PM
Moderate |Flag for review

Am I the only one that reads all these glowing comments about Men's Warehouse like they're some kind of popular eBay seller?

A++++++ WOULD BUY AGAIN! :)))

C'mon, I know some of you had to think this!

Reply
1 replies
","
\"user-pic\"
sicknick
July 17, 2009 5:20 PM
Moderate |Flag for review

Once again, I love the service, I just wish they didn't carry only conservative, boring suits.

I would never have found my black suit with red pinstriping, including a vest, at TMW. It's sad, because if they carried things other then the typical Biz Pro wear, I'd spend a lot of money there. I try to buy a suit every 1-2 years. I rarely wear the jackets, but suit pants, dress shirt, faboo tie and a matching vest is sexy as hell. I currently own the black w/ red pinstripes, a light blue with gray pinstripes and a black, four button suit. My next ones on the list are a cream colored to white of some sort and an all red suit. Men's Wearhouse doesn't really cater to outside-of-the-box suits.

Reply
1 replies
\"user-pic\"
trujunglist
July 20, 2009 5:21 PM
Moderate |Flag for review

@sicknick:

An all red suit? That certainly is outside of the box.

P.S. I hate it when people use the phrase \"outside of the box\". It's incredibly cliche and overused. People will say it just to convince people that they are \"outside of the box\" when they totally aren't. How about \"thinking outside of the box\" and coming up with something new to describe how crazy your thoughts/actions are?

Reply
","
\"user-pic\"
Ben Austin
July 17, 2009 5:20 PM
Moderate |Flag for review

I picked out a new suit two years ago for a social event that was unexpectedly needed for funeral duty. When I picked it up they had forgotten to include buttons for my braces and I needed it that day for the funeral. The tailor took it into the back and sewed on the buttons and then comp'ed the charge.

It can be on the expensive side, but for tailored business attire you could pay a whole lot more.

Reply
","
\"user-pic\"
josephbloseph
July 17, 2009 5:22 PM
Moderate |Flag for review

My roommate got a suit there once, and I tagged along to check the place out. I didn't need a suit that day, but the next time I need a new suit, I know where to go. They really are professional in the old-fashioned sense, where they are courteous and helpful, and from what I've heard from other people, this isn't unusual for this business.

Reply
","
\"user-pic\"
bigduke
July 17, 2009 5:30 PM
Moderate |Flag for review

I am not a big suit wearing guy, so I can't really speak to their quality, but I had a very similar situation, I was in town to visit my grandmother, when her health took a very bad turn. Within a few days we where preparing for a funeral and I needed to buy a suit for it. Mens Wearhouse had everything I needed and it was altered and ready to go easily within my 2 day time window. I think I spent 45 minutes at the store total, which during a very hectic few days was a great help. And to top it off, for me at least it was a really nice suit that I have worn at any function that a suit was needed since.

Reply
","","
\"user-pic\"
Vanilla5
July 17, 2009 5:48 PM
Moderate |Flag for review

I love hearing about people just thinking about and being considerate of other folks. Good job, MW.

And condolences to Michael.

Reply
","
\"user-pic\"
Anonymous
July 17, 2009 5:59 PM
Moderate |Flag for review

Men's Wearhouse has always provided great service, in my experience. I changed my mind about tuxes 4 days before my wedding (yes, Bridezilla move, I fully admit it) and they made the change and had everything available in the correct sizes, pressed, with absolutely no fuss and no extra charges.

I'll always get my husband's suits at Men's Wearhouse due to their quality clothing and amazing service.

Reply
","
\"user-pic\"
Anonymous
July 17, 2009 6:00 PM
Moderate |Flag for review

Great customer service. Phenomal. I bought two suits and when I came to pick them up after they were tailored, I wanted to buy a couple hangers and dust covers. The associate was about to ring me up when his manager came over, whispered something in his ear, and just gave me the stuff for free with my suits. It was unbelievable. They have a won a life long customers, subject to the condition that they do not turn into Comcast.

Reply
","","","
\"user-pic\"
Rusty Shackleford
July 17, 2009 6:59 PM
Moderate |Flag for review

Men's Warehouse will always get my business. When I first went to purchase my suit, for an interview 4-days later, I didn't realize that they need a couple of weeks for tailoring. They bumped me up and had it ready the day before the interview. And the guy helping me, Keith, took me from nothing to a smooth-looking guy in just a few hours. They are great.


Fast-forward 6 years and my uncle dies suddenly. I have lost weight and need the suit altered for a funeral in three days. Again, they rise to the occasion and have it ready that morning. Men's Warehouse rules. I probably paid a bit more than somewhere else, but it was definitly worth it.

Reply
","
\"user-pic\"
Josh Ray
July 17, 2009 7:22 PM
Moderate |Flag for review

I agree. I drive about a hour away to get to the closest one to me in Rockford IL to get what I need. I dont wear a suit regularly anymore, but I had to buy one just last week, and it, as always was the smoothest shopping experience of any kind I have experienced.

Reply
","
\"user-pic\"
Stephanie Khuu
July 17, 2009 7:43 PM
Moderate |Flag for review

I went with my boyfriend to get a suit for his job interview. They originally said it would be ready the following week, but when he mentioned that he needed for an interview, the manager rushed it to be ready 2 days later, no extra charge.


While I don't need to buy suits there for myself, I highly recommend it because the people are really nice and helpful, especially if you are terrible with colors and matching things.

Reply
","
\"user-pic\"
webwbr
July 17, 2009 7:52 PM
Moderate |Flag for review

Never had a bad experience at the Men's Warehouse... wish they had more casual clothing selections.

Reply
","
\"user-pic\"
Anonymous
July 17, 2009 8:11 PM
Moderate |Flag for review

I used Men's Warehouse once while living in Phoenix in 2000. I had a job interview in San Francisco the next morning and needed a suit. I went to the local store where the saleman set me up with a suit and had it ready for pickup three hours later (alterations and all)! They were great to work with.

Reply
","
\"user-pic\"
Tex
July 17, 2009 8:35 PM
Moderate |Flag for review

Just don't bring in your suit during one of their annual sales. I tried to do just that a full week before a friend's wedding and was told there was \"no chance\" that they'd be able to have it done in time. Granted, it wasn't a simple alteration (I've lost 25 lbs since I bought the suit) but as often as I've heard stories of their tailors going above and beyond, I was stunned they wouldn't even try.

Reply
","","","","
\"user-pic\"
farcedude
July 17, 2009 10:51 PM
Moderate |Flag for review

I went there once to look for something to match my gf's dress for a formal event, and even though I only walked out with a tie, I was very impressed with their selection, and the sales staff's willingness to help me, even though it was clear that I was a poor college student. Definitely going back after reading all the glowing reviews. Hell, I even need a new suit, and I might get on there.

Reply
","
\"user-pic\"
gaywolverine
July 17, 2009 11:31 PM
Moderate |Flag for review

Mens Wearhouse always seems to do these kind of things. The one issue I do have is if they do this kind of thing, does it ever cause the 15 other people who were promised their suits by a certain time to be neglected. If it was originally going to take 12 days, I am assuming they are fairly busy. What happens to the guy going to a business meeting and is told his suit will be ready first thing Sunday morning, but suddenly the OP is jumped in front of him

Reply
","","
\"user-pic\"
parrotuya
July 18, 2009 2:01 AM
Moderate |Flag for review

I have done business with MW before. Now the great customer service stories just keep rolling in! I will do business with them again in the future!

Reply
","","
\"user-pic\"
Anonymous
July 18, 2009 8:16 AM
Moderate |Flag for review

I had a similar situation with Men's Wearhouse. I live in Arizona, but was on Vacation in Florida visiting my father when I found out that my maternal grandfather had passed away. My suit was still in Arizona.

I arranged to have my suit and dress shirt overnighted to Chicago, where the funeral was. The catch is, I had spoken to the Men's Wearhouse there and arranged for it to be shipped directly to them so that it could be pressed and picked up that day.

They bent over backwards to make sure that I had everything I needed. They'll always have my business.

Reply
","
\"user-pic\"
89macrunner
July 18, 2009 10:04 AM
Moderate |Flag for review

I've been wow'd over and over again by their customer service.

they have saved my ass on many, many occasions when I needed stuff done in a short amount of time.

Reply
","
\"user-pic\"
108Reliant
July 18, 2009 3:27 PM
Moderate |Flag for review

Men's Warehouse is always spot on for me. Several years ago I bought two suits from them for my work. They were very patient and not trying to sell me anything, but let me make my choices. I heard their commercial stories and that is what led me to them. I will be back when it comes time for a new suit. :)

Reply
","
\"user-pic\"
VouxCroux
July 19, 2009 12:26 AM
Moderate |Flag for review

Why didn't you link to the story from a few months ago when Men's Wearhouse found a new customer by pressing a suit for a big & tall customer on a Sunday when he wasn't a customer and had previously given them up for poor selection and customer service? Remember? He had a job interview the next day?

Come on! Do I have to do your job for you? Just kidding, y'all do a great job.

Reply
","
\"user-pic\"
trujunglist
July 20, 2009 5:17 PM
Moderate |Flag for review

I've only had one bad experience with Men's Wearhouse; when I went there to find a tuxedo for my wedding they were very overbearing and actually hitting on my wife (now ex). I was extremely unhappy with them and finally I broke down in a rage and started yelling very loudly. I was about to actually fight one guy who was being a real dickhead, and I've never thought about doing that or been in a situation where I thought I'd have to do that before this incident. Those guys were real scumbags.

Reply
","","
\"user-pic\"
actuatedpoodle
April 12, 2010 2:05 AM
Moderate |Flag for review

Great experiences here, too. I needed a tux and was flying out to DC for an event in a couple of days. They made sure it was ready in time to make any adjustments. Kudos.

Reply
");