Michael says:
My grandmother was on death's door, and we all knew that the time would come fairly soon for her to pass on. So, in preparation for the funeral, I dropped off my suit (like many people, I only have one) at Men's Wearhouse for alterations (I've put on a couple pounds since the last time I wore it) on July 11th. The original date that it would have been ready was supposed to be the 23rd, but no one in my family expected my grandmother to hang on that long. I was able to convince them to have it done on the 17th, no additional charge for the rushed job.
Well, she didn't last even that long. I got a call the evening of the 11th that she had drawn her last breath. I needed to be headed to MN from WI on Sunday the 12th. I called up Men's Wearhouse, frantic, expecting that I'd simply be out of luck for the alteration and have to find some other solution, but no! A brief check with the tailor's schedule had my suit moved to the front of the line, and it the first thing they would work on Sunday morning when the tailor got in at 11am, and it would be done at noon. That would leave plenty of time for me to make the 6 hour drive to my parents' house, and saved me from a lot of panic filled scrambling trying to get a suit that fit. And again, no additional charge for the rush, no hassles, no run around, nothing complicated. So thanks Men's Wearhouse for making the already painful experience just a little bit easier.
Our condolences, Michael, and thanks for the story.
]]>An all red suit? That certainly is outside of the box.
P.S. I hate it when people use the phrase "outside of the box". It's incredibly cliche and overused. People will say it just to convince people that they are "outside of the box" when they totally aren't. How about "thinking outside of the box" and coming up with something new to describe how crazy your thoughts/actions are?
]]>Come on! Do I have to do your job for you? Just kidding, y'all do a great job.
]]>they have saved my ass on many, many occasions when I needed stuff done in a short amount of time.
]]>I arranged to have my suit and dress shirt overnighted to Chicago, where the funeral was. The catch is, I had spoken to the Men's Wearhouse there and arranged for it to be shipped directly to them so that it could be pressed and picked up that day.
They bent over backwards to make sure that I had everything I needed. They'll always have my business.
]]>Its a short and sweet PDF.
]]>Either way, I'm glad your situation worked out so well!
]]>I went with my boyfriend to get a suit for his job interview. They originally said it would be ready the following week, but when he mentioned that he needed for an interview, the manager rushed it to be ready 2 days later, no extra charge.
While I don't need to buy suits there for myself, I highly recommend it because the people are really nice and helpful, especially if you are terrible with colors and matching things.
]]>I agree. I drive about a hour away to get to the closest one to me in Rockford IL to get what I need. I dont wear a suit regularly anymore, but I had to buy one just last week, and it, as always was the smoothest shopping experience of any kind I have experienced.
]]>Men's Warehouse will always get my business. When I first went to purchase my suit, for an interview 4-days later, I didn't realize that they need a couple of weeks for tailoring. They bumped me up and had it ready the day before the interview. And the guy helping me, Keith, took me from nothing to a smooth-looking guy in just a few hours. They are great.
Fast-forward 6 years and my uncle dies suddenly. I have lost weight and need the suit altered for a funeral in three days. Again, they rise to the occasion and have it ready that morning. Men's Warehouse rules. I probably paid a bit more than somewhere else, but it was definitly worth it.
]]>@bitslammer: Consumerist should run a "Best Company in America" to go along with the "Worst Company in America" competition.
]]>I'll always get my husband's suits at Men's Wearhouse due to their quality clothing and amazing service.
]]>And condolences to Michael.
]]>I am not a big suit wearing guy, so I can't really speak to their quality, but I had a very similar situation, I was in town to visit my grandmother, when her health took a very bad turn. Within a few days we where preparing for a funeral and I needed to buy a suit for it. Mens Wearhouse had everything I needed and it was altered and ready to go easily within my 2 day time window. I think I spent 45 minutes at the store total, which during a very hectic few days was a great help. And to top it off, for me at least it was a really nice suit that I have worn at any function that a suit was needed since.
]]>It can be on the expensive side, but for tailored business attire you could pay a whole lot more.
]]>I would never have found my black suit with red pinstriping, including a vest, at TMW. It's sad, because if they carried things other then the typical Biz Pro wear, I'd spend a lot of money there. I try to buy a suit every 1-2 years. I rarely wear the jackets, but suit pants, dress shirt, faboo tie and a matching vest is sexy as hell. I currently own the black w/ red pinstripes, a light blue with gray pinstripes and a black, four button suit. My next ones on the list are a cream colored to white of some sort and an all red suit. Men's Wearhouse doesn't really cater to outside-of-the-box suits.
]]>A++++++ WOULD BUY AGAIN! :)))
C'mon, I know some of you had to think this!
]]>Thanks for all the well-wishes.
]]>A couple of days later, when he went to pick it up from the alterations, the salesman informed him that he (the salesman) had been mistaken, that the suit *was* on sale, and promptly issued a $150 refund to the credit card -- unasked.
They were also fantastic (same store) about getting him fitted for the tux for our wedding, so hopefully picking that up will all go beautifully this fall!
]]>We went down the street to 3 Day Suit Broker and found amazing service, next-day in-house tailoring and incredible prices (2-piece suit, shirt, tie, socks and belt, AND the tailoring costs, for $130). The quality is great - my husband has worn the jacket only a handful of times, but wears the pants all the time.
It's nice to see that there are still some businesses out there that are interested in helping people stuck between a rock and a hard place. And OP, sorry about your grandma.
]]>I've had a similiar situation with MW where I needed an alteration done in a rush, and they've always accomdated and done a great job. I always recommend them when I can.
]]>They did the same sort of rush service for me, I had to go to a wedding that I didn't want to go to and I waited till the last minute to get a suit, literally the day before and they did a rush job on my alterations and had it ready the next day, no extra charges.
]]>I seem to remember a previous article where Men's Wearhouse's customer service won them another customer.
]]>Wish more companies would learn how far treating your customers nicely can go.
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