var json_comments = new Array("<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14427650\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">albear    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14427650\"><abbr class=\"published\" title=\"2009-07-25T20:53:38-05:00\">July 25, 2009  8:53 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14427650);\">Moderate</a> |</span>	<script type=\"text/javascript\" src=\"http://consumerist.com/mt-static/plugins/Moderate/moderate.js\"></script>	<script type=\"text/javascript\">		successMsg = \"\";	</script><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14427650');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>Just to play Devil's advocate. It wasn't United that <i>actually</i> broke his guitar but the company that hires the baggage handlers. They (UNited) use contractors for that and are not really United Employees.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14427650, 'albear')\">Reply</a></div>		<!-- if it's a top level category ' -->												<div class=\"num-replies\">6 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-14431286\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">anduin    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14431286\"><abbr class=\"published\" title=\"2009-07-26T03:50:53-05:00\">July 26, 2009  3:50 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14431286);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14431286');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427650\" rel=\"nofollow\">albear</a>: <br />whats 180 million though, thats spare change to them</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14431286, 'anduin')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment\" id=\"comment-14428463\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=505367\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-505367-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=505367\">smrtypants44</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428463\"><abbr class=\"published\" title=\"2009-07-25T22:21:06-05:00\">July 25, 2009 10:21 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428463);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428463');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427650\" rel=\"nofollow\">albear</a>: Actually, it depends on where this guitar handling happened, some stations use United rampers and some are outsourced.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428463, 'smrtypants44')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14428669\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=83482\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=83482\">MFfan310</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428669\"><abbr class=\"published\" title=\"2009-07-25T22:41:55-05:00\">July 25, 2009 10:41 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428669);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428669');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14428463\" rel=\"nofollow\">smrtypants44</a>: The guitar-smashing happened at Chicago-O'Hare. At O'Hare, all United ground crew, for both mainline and United Express flights, are United employees. IIRC, United also has the ramp contract for Lufthansa and ANA flights at O'Hare.</p><p>BTW, United's ground crew at O'Hare have been atrocious to me, too. One time, they wouldn't deliver my gate-checked bag to me, even though it was on the cart, while us passengers were standing out in freezing rain. Oh no... the rampers were chatting and laughing over luggage and important documents that ended up in a puddle(!). I almost missed my connection to Orlando because of it. Another time, on a flight back to Fort Wayne, the ground crew herded us passengers on like cattle and said \"Let's move, move, move!\".</p><p>No wonder I'm flying American on my next trip... so I won't have to put up with \"the not-so-friendly skies\".</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428669, 'MFfan310')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-14443000\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=316976\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-316976-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=316976\">razremytuxbuddy</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14443000\"><abbr class=\"published\" title=\"2009-07-27T13:11:51-05:00\">July 27, 2009  1:11 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14443000);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14443000');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14428669\" rel=\"nofollow\">MFfan310</a>: I don't think switching to American at O'Hare will improve your travel experience.  My experience with American at O'Hare was bad.  Scary bad.  Scary.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14443000, 'razremytuxbuddy')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment\" id=\"comment-14432148\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=37033\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-37033-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=37033\">TechnoDestructo</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14432148\"><abbr class=\"published\" title=\"2009-07-26T07:52:38-05:00\">July 26, 2009  7:52 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14432148);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14432148');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14428669\" rel=\"nofollow\">MFfan310</a>: <br />I have never had a complaint-free United flight.</p><p>I recently made the mistake of ATTEMPTING to fly United because it SHOULD have put me at my destination at pretty much the ideal time.</p><p>Then there was a 2 hour wait, with the gate agent telling the passengers nothing except pushing back the departure time.  Then he said \"you might wish to consider rebooking.\"  No one mentioned anything about it being canceled...this was only confirmed like half an hour later.  And I didn't get an electronic notice of the cancellation until about 4 hours later.</p><p>According to the ticket agent I spoke to, it was due to a part they had replaced the night before not working.  Could they not have tested it the night before?  I mean, the plane hadn't left the ground...this determination was made on the ground, AFAIK (it was a very early flight).  So either United fucked up handling information about the situation, or United fucked up making sure they'd fixed whatever problem they were trying to fix AND fucked up handling information about the situation.  If they'd informed passengers earlier (and they probably could have figured out the flight was canceled the night before), some of them would have been able to get on earlier flights out.  People missed connections that turned day-long flights into 2 day ordeals.</p><p>I got rebooked on US Airways.  I am not a fan of US Airways, but when they ALSO had a delay (which was actually just a delay) the gate agent kept the passengers informed every step of the way.</p><p>United is shit.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14432148, 'TechnoDestructo')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-14430632\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=139172\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=139172\">jamar0303</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14430632\"><abbr class=\"published\" title=\"2009-07-26T02:14:21-05:00\">July 26, 2009  2:14 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14430632);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14430632');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14428669\" rel=\"nofollow\">MFfan310</a>:<br />\"IIRC, United also has the ramp contract for Lufthansa and ANA flights at O'Hare.\" And the difference is that either of those two companies would have apologized and paid up rather than drag the customer through this mess. (but really, ANA doesn't have their own ground crew?)</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14430632, 'jamar0303')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14561239\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">josquin021    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14561239\"><abbr class=\"published\" title=\"2009-08-02T01:26:02-05:00\">August  2, 2009  1:26 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14561239);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14561239');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14430632\" rel=\"nofollow\">jamar0303</a>: <br />Lufthansa shut down their US complaints telephone number a few years back, because, as they told me, they were getting too many calls.  Maybe they've reinstated it, but I've not heard about it.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14561239, 'josquin021')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment\" id=\"comment-14428111\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"http://gitemstevedave4.mybrute.com/\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a title=\"http://gitemstevedave4.mybrute.com/\" href=\"http://gitemstevedave4.mybrute.com/\" rel=\"nofollow\">NeedsSharkRepellent_GitEmSteveDave</a>    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428111\"><abbr class=\"published\" title=\"2009-07-25T21:43:32-05:00\">July 25, 2009  9:43 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428111);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428111');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427650\" rel=\"nofollow\">albear</a>: True.  But United's behavior AFTER the breaking IS entirely their own.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428111, 'NeedsSharkRepellent_GitEmSteveDave')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-14427880\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=495001\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=495001\">lannister80</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14427880\"><abbr class=\"published\" title=\"2009-07-25T21:19:27-05:00\">July 25, 2009  9:19 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14427880);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14427880');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427650\" rel=\"nofollow\">albear</a>: Doesn't matter in the slightest.  If you use contractors, you are responsible for them as if they were real employees.  The buck stops with United.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14427880, 'lannister80')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14427989\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1184782\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1184782\">eddieck</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14427989\"><abbr class=\"published\" title=\"2009-07-25T21:30:21-05:00\">July 25, 2009  9:30 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14427989);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14427989');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427880\" rel=\"nofollow\">lannister80</a>: Correct. Dave paid United for a flight. Therefore, it is THEIR responsibility to pay him if their contracted baggage handlers mess up. They can go after their contracted company if they wish, but they can't tell Dave \"oh, we don't do that, call our contractor.\"</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14427989, 'eddieck')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14427664\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=140241\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=140241\">XTC46</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14427664\"><abbr class=\"published\" title=\"2009-07-25T20:55:49-05:00\">July 25, 2009  8:55 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14427664);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14427664');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>if the stock recovered, then it didnt cost them anything.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14427664, 'XTC46')\">Reply</a></div>		<!-- if it's a top level category ' -->									<div class=\"num-replies\">3 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-14434985\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1181792\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1181792\">DaveDidNotPay</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14434985\"><abbr class=\"published\" title=\"2009-07-26T18:24:44-05:00\">July 26, 2009  6:24 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14434985);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14434985');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427664\" rel=\"nofollow\">xtc46 - thinksmarter on twitter</a>:</p><p><a href=\"http://www.google.com/finance?q=NASDAQ:UAUA\" rel=\"nofollow\">[www.google.com]</a></p><p>Click on the 1 month chart.  Doesn't look like UAL suffered much since the beginning of July...</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14434985, 'DaveDidNotPay')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14440517\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=643587\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-643587-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=643587\">SpruceStreetPhil - in a new Pine flavor</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14440517\"><abbr class=\"published\" title=\"2009-07-27T03:54:44-05:00\">July 27, 2009  3:54 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14440517);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14440517');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14434985\" rel=\"nofollow\">DaveDidNotPay</a>: tonight was a half moon and the stock rose today... thus we can all infer that half moons make this stock rise.</p><p>uhhhh lets all make crazy conjectures about the super complicated stock market</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14440517, 'SpruceStreetPhil - in a new Pine flavor')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-14428744\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">wrjohnston19283    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428744\"><abbr class=\"published\" title=\"2009-07-25T22:49:30-05:00\">July 25, 2009 10:49 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428744);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428744');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427664\" rel=\"nofollow\">xtc46 - thinksmarter on twitter</a>:</p><p>Since the Times is just making stuff up, none of it matters.  One could argue that since UA stock is UP since the video, they should break more guitars.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428744, 'wrjohnston19283')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14427777\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=453211\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-453211-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=453211\">supercereal</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14427777\"><abbr class=\"published\" title=\"2009-07-25T21:07:49-05:00\">July 25, 2009  9:07 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14427777);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14427777');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Quite frankly, it's ridiculous and ignorant to attribute a dip in stock solely to a stupid online video, as the article clearly claims.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14427777, 'supercereal')\">Reply</a></div>		<!-- if it's a top level category ' -->								<div class=\"num-replies\">2 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-14442994\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=550329\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-550329-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=550329\">CFinWV</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14442994\"><abbr class=\"published\" title=\"2009-07-27T13:11:13-05:00\">July 27, 2009  1:11 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14442994);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14442994');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427777\" rel=\"nofollow\">supercereal</a>: Now I wonder what *really* caused the recession....</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14442994, 'CFinWV')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-14428282\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=225126\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=225126\">jag164</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428282\"><abbr class=\"published\" title=\"2009-07-25T22:01:03-05:00\">July 25, 2009 10:01 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428282);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428282');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427777\" rel=\"nofollow\">supercereal</a>: Well said.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428282, 'jag164')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14427801\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=174912\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-174912-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=174912\">cotr</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14427801\"><abbr class=\"published\" title=\"2009-07-25T21:10:12-05:00\">July 25, 2009  9:10 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14427801);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14427801');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I emailed Consumerist about something thats going to happen to a large company soon thats gonna make this seem like nothing...</p><p>but Consumerist never contacted me back.... :-(</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14427801, 'cotr')\">Reply</a></div>		<!-- if it's a top level category ' -->											<div class=\"num-replies\">5 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-14440595\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=87239\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-87239-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=87239\">banmojo</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14440595\"><abbr class=\"published\" title=\"2009-07-27T04:08:42-05:00\">July 27, 2009  4:08 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14440595);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14440595');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427801\" rel=\"nofollow\">cotr</a>: I'm actually kinda glad to find out it isn't just me.  Well, I don't know why they ask for tips if they don't read them/use them.</p><p>I sent them info on a CL scam where a company was phishing for credit cards/names promising they'd set one up with a cheap monthly mortgage payment on a place going into foreclosure - yeah, real scum mf'rs to be preying on people home hunting.</p><p>They didn't even reply, let alone post it, and this is something ANYone could fall for, trust me (I did not, but came close).</p><p>I assumed it was because ConCon is mostly libbies, and from my posts you'll realize I'm more conservative (NOT Repub though, I look at each issue individually and apply my own common sense and Xian sensibility to thinking up a solution - y'all should elect me prezzie for a year - I'd have our country back on track in no time, I'm so very serious.  I'd get shot for it, but it would almost be worth that.  We all gotta die sometime anyways)</p><p>well, ConCon, I guess you screw all your readers with your pseudoTIPS box.  For SHAME!!</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14440595, 'banmojo')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment\" id=\"comment-14429598\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=129735\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-129735-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=129735\">Rachacha</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14429598\"><abbr class=\"published\" title=\"2009-07-26T00:18:26-05:00\">July 26, 2009 12:18 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14429598);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14429598');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"#c14427801\" rel=\"nofollow\">cotr</a>: Just make a music video about how terrible Consumerist is and post it online. That'l teach 'em</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14429598, 'Rachacha')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14433925\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">Adam Reimer    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14433925\"><abbr class=\"published\" title=\"2009-07-26T16:40:49-05:00\">July 26, 2009  4:40 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14433925);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14433925');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"http://consumerist.com/5322845/did-dave-carrolls-broken-guitar-videos-cost-united-180-million#c14429598\" rel=\"nofollow\">Rachacha</a>: Do it! might make their stock price fall :)</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14433925, 'Adam Reimer')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-14428954\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=851357\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-851357-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=851357\">HiPwr</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428954\"><abbr class=\"published\" title=\"2009-07-25T23:14:57-05:00\">July 25, 2009 11:14 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428954);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428954');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"#c14427801\" rel=\"nofollow\">cotr</a>: Join the club. I've given them tons of interesting tips for naught.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428954, 'HiPwr')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14429216\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=174912\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-174912-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=174912\">cotr</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14429216\"><abbr class=\"published\" title=\"2009-07-25T23:42:04-05:00\">July 25, 2009 11:42 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14429216);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14429216');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14428954\" rel=\"nofollow\">HiPwr</a>: Well, this is gonna be different because i'm the one doing it....</p><p>whatevs.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14429216, 'cotr')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-14432417\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">formergr    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14432417\"><abbr class=\"published\" title=\"2009-07-26T10:55:24-05:00\">July 26, 2009 10:55 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14432417);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14432417');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14429216\" rel=\"nofollow\">cotr</a>: Well you've certainly creeped me out with this ominous comment...</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14432417, 'formergr')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-14429791\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=887707\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-887707-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=887707\">Skaperen</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14429791\"><abbr class=\"published\" title=\"2009-07-26T00:42:02-05:00\">July 26, 2009 12:42 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14429791);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14429791');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14429216\" rel=\"nofollow\">cotr</a>: If you want it to get out ahead of time, write a blog.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14429791, 'Skaperen')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14427830\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">Matthew Berkhan    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14427830\"><abbr class=\"published\" title=\"2009-07-25T21:13:33-05:00\">July 25, 2009  9:13 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14427830);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14427830');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Of course the article is going to claim the fall was a result of Dave's song. Reality isn't nearly as good as a \"little guy wins against mega-corp with the power of INTERNET!\" fluff piece.  As for the stock recovering, a reported would have to report the truth if they found it out, so it's easier to not investigate when it might spoil your story.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14427830, 'Matthew Berkhan')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14427836\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=810565\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=810565\">LordofBacon</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14427836\"><abbr class=\"published\" title=\"2009-07-25T21:14:24-05:00\">July 25, 2009  9:14 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14427836);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14427836');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Correlation is not causation.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14427836, 'LordofBacon')\">Reply</a></div>		<!-- if it's a top level category ' -->											<div class=\"num-replies\">5 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-14431844\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=804913\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-804913-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=804913\">Wombatish</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14431844\"><abbr class=\"published\" title=\"2009-07-26T05:59:33-05:00\">July 26, 2009  5:59 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14431844);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14431844');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427836\" rel=\"nofollow\">LordofBacon</a>: You're a Supra Genius!</p><p>But seriously, I hope you're a fellow Soul Coughing/Mike Doughty fan, that would make your statement even more amazing :D</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14431844, 'Wombatish')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment\" id=\"comment-14430183\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=535696\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-535696-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=535696\">ohenry</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14430183\"><abbr class=\"published\" title=\"2009-07-26T01:26:41-05:00\">July 26, 2009  1:26 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14430183);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14430183');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"http://consumerist.com/5322845/did-dave-carrolls-broken-guitar-videos-cost-united-180-million#c14427836\" rel=\"nofollow\">LordofBacon</a>: Pirates (or the lackthereof) causing global warming FTW!</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14430183, 'ohenry')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14440026\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=516202\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=516202\">Drew5764</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14440026\"><abbr class=\"published\" title=\"2009-07-27T02:37:41-05:00\">July 27, 2009  2:37 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14440026);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14440026');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14430183\" rel=\"nofollow\">ohenry</a>: If everyone stopped eating ice cream, it wouldn't be so damn hot out over the summer.  Combat global warming (if you believe it's mad made) by drinking more hot chocolate.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14440026, 'Drew5764')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-14427897\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=363287\"><img        src=\"/mt-static/support/assets_c/userpics/userpic-363287-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=363287\">legwork</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14427897\"><abbr class=\"published\" title=\"2009-07-25T21:21:45-05:00\">July 25, 2009  9:21 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14427897);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14427897');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427836\" rel=\"nofollow\">LordofBacon</a>: If you're looking for causation and reason, try astronomy. The market will only disappoint.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14427897, 'legwork')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14428079\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=363287\"><img        src=\"/mt-static/support/assets_c/userpics/userpic-363287-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=363287\">legwork</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428079\"><abbr class=\"published\" title=\"2009-07-25T21:40:04-05:00\">July 25, 2009  9:40 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428079);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428079');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427897\" rel=\"nofollow\">legwork</a>: Meant astrology, dangit!</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428079, 'legwork')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14427891\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1085388\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-1085388-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1085388\">dancekat1</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14427891\"><abbr class=\"published\" title=\"2009-07-25T21:20:55-05:00\">July 25, 2009  9:20 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14427891);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14427891');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>The power of bad marketing, bad or good, is indisputable. When I worked in local brand marketing (for 2 years) we strongly impressed upon employees that a single bad experience in a restaurant would impact as many as 9 other people (by word of mouth or other contact alone). It can be enought to tip the scale. If United had even lost several thousand potential fares out of the publicity - the math adds up. At 300-500 a round trip ticket or more - United lost MILLIONS. I've never had a bad experience with United - but this tips me away from. It's the power of psychology.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14427891, 'dancekat1')\">Reply</a></div>		<!-- if it's a top level category ' -->								<div class=\"num-replies\">2 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-14430182\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">Chris W James    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14430182\"><abbr class=\"published\" title=\"2009-07-26T01:26:38-05:00\">July 26, 2009  1:26 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14430182);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14430182');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427891\" rel=\"nofollow\">dancekat1</a>: well said. I teach marketing at the local college and people call say this is a \"silly internet song\" or dismiss it, but it IS bad PR which does affect the companies image to consumers.<br />Maybe it didn't cost them millions in stock, but you can bet they lost missions in fares.<br />If you research the story, the ground crew was actually THROWING his guitar and airline employees ignored him as it was happening.<br />That's why I'm forced to ship my guitar fedex instead of letting any baggage handler go near it.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14430182, 'Chris W James')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-14429546\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=529214\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=529214\">RedwoodFlyer</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14429546\"><abbr class=\"published\" title=\"2009-07-26T00:13:15-05:00\">July 26, 2009 12:13 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14429546);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14429546');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14427891\" rel=\"nofollow\">dancekat1</a>: We tell our flight attendants about a bit from Taco Bell training.</p><p>Taco Bell tells their employees to be nice to every customer, since their average regular customer will spend $17,000+ there over a lifetime.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14429546, 'RedwoodFlyer')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14427984\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=428486\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-428486-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=428486\">techstar25</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14427984\"><abbr class=\"published\" title=\"2009-07-25T21:30:01-05:00\">July 25, 2009  9:30 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14427984);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14427984');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I work for a large software and consulting services company with over 1000 employees. A few weeks ago our CEO sent everyone in the company an email with the link to Carroll's video and a reminder of how we should treat our customers. It has now become a cautionary tale. I'm sure we're not the only company to do this, either.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14427984, 'techstar25')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14428129\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"http://gitemstevedave4.mybrute.com/\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a title=\"http://gitemstevedave4.mybrute.com/\" href=\"http://gitemstevedave4.mybrute.com/\" rel=\"nofollow\">NeedsSharkRepellent_GitEmSteveDave</a>    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428129\"><abbr class=\"published\" title=\"2009-07-25T21:45:37-05:00\">July 25, 2009  9:45 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428129);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428129');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Times of London better watch out.  Under the UK's idiotic libel laws, Dave can sue them, and they will have to prove to the court that he DID cause them to lose 180 million, or else Dave will win the suit.  Makes me glad we got off their train so many years back.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428129, 'NeedsSharkRepellent_GitEmSteveDave')\">Reply</a></div>		<!-- if it's a top level category ' -->											<div class=\"num-replies\">5 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-14441948\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=363338\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-363338-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=363338\">Cool story bro</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14441948\"><abbr class=\"published\" title=\"2009-07-27T09:08:28-05:00\">July 27, 2009  9:08 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14441948);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14441948');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14428129\" rel=\"nofollow\">GrabYourKite_GitEmSteveDave</a>: I don't think you really understand UK libel laws. There's no defamation of character here.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14441948, 'Cool story bro')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14442677\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=929652\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-929652-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=929652\">katstermonster</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14442677\"><abbr class=\"published\" title=\"2009-07-27T12:28:05-05:00\">July 27, 2009 12:28 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14442677);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14442677');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"http://consumerist.com/5322845/did-dave-carrolls-broken-guitar-videos-cost-united-180-million#c14441948\" rel=\"nofollow\">Dabby</a>: He could claim defamation of character all he wants to. He could say that calling him responsible for a 180 million dollar loss made people lose respect for him or some such thing. You could claim defamation of characted for practically anything, doesn't mean you'll win, though.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14442677, 'katstermonster')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14463225\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=363338\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-363338-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=363338\">Cool story bro</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14463225\"><abbr class=\"published\" title=\"2009-07-28T08:01:30-05:00\">July 28, 2009  8:01 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14463225);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14463225');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14442677\" rel=\"nofollow\">katstermonster</a>: He can claim it all he wants. To reiterate: there's no defamation of character here.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14463225, 'Cool story bro')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment\" id=\"comment-14432596\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=525207\"><img        src=\"/mt-static/support/assets_c/userpics/userpic-525207-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=525207\">MsAnthropy</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14432596\"><abbr class=\"published\" title=\"2009-07-26T12:51:42-05:00\">July 26, 2009 12:51 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14432596);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14432596');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14428129\" rel=\"nofollow\">NeedsSharkRepellent_GitEmSteveDave</a>:</p><p>Errrmmmm.... no.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14432596, 'MsAnthropy')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-14431237\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=46094\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=46094\">RvLeshrac</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14431237\"><abbr class=\"published\" title=\"2009-07-26T03:43:35-05:00\">July 26, 2009  3:43 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14431237);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14431237');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"#c14428129\" rel=\"nofollow\">NeedsSharkRepellent_GitEmSteveDave</a>:</p><br /><p>I'm sorry, how is that libel?</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14431237, 'RvLeshrac')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14432085\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=261962\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-261962-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=261962\">madog</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14432085\"><abbr class=\"published\" title=\"2009-07-26T07:28:22-05:00\">July 26, 2009  7:28 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14432085);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14432085');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14431237\" rel=\"nofollow\">RvLeshrac</a>: Cause SteveDave said so. That's why.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14432085, 'madog')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14428187\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">Anonymous    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428187\"><abbr class=\"published\" title=\"2009-07-25T21:51:32-05:00\">July 25, 2009  9:51 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428187);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428187');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>And they deserve it.  With youtube and other online media the consumer is more connected and able to tell others about bad experiences even faster.  Corporate America TAKE NOTICE!  Its time to stop screwing your customers and take responsibilities or face the consequences.  After seeing this youtube video I will actively avoid United as a carrier from now on.  </p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428187, '')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14428256\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">wrjohnston19283    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428256\"><abbr class=\"published\" title=\"2009-07-25T21:58:39-05:00\">July 25, 2009  9:58 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428256);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428256');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>As you mentioned, the stock fell due to earnings, and has since recovered.  Additionally, the headline \"cost United $180 million\" isn't correct - a $180 million drop in market cap doesn't \"cost\" a company $180 million.  It's costs the shareholders $180m.  It costs the company very little, if at all.  In fact, a drop in stock price can lower the stock option expense of a company, causing their earnings to increase.</p><p>WRJ</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428256, 'wrjohnston19283')\">Reply</a></div>		<!-- if it's a top level category ' -->								<div class=\"num-replies\">2 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14428427\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=689291\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=689291\">frank64</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428427\"><abbr class=\"published\" title=\"2009-07-25T22:16:12-05:00\">July 25, 2009 10:16 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428427);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428427');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14428256\" rel=\"nofollow\">wrjohnston19283</a>: The company is the owners is the shareholders.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428427, 'frank64')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14428701\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">wrjohnston19283    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428701\"><abbr class=\"published\" title=\"2009-07-25T22:44:56-05:00\">July 25, 2009 10:44 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428701);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428701');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14428427\" rel=\"nofollow\">frank64</a>:</p><p>So the SHAREHOLDERS lost $180 million, not the company.  Company's profits are affected very little (in the short term) by stock price changes.  Investors are.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428701, 'wrjohnston19283')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14429140\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=68766\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=68766\">MMD</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14429140\"><abbr class=\"published\" title=\"2009-07-25T23:35:02-05:00\">July 25, 2009 11:35 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14429140);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14429140');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14428701\" rel=\"nofollow\">wrjohnston19283</a>: And no investor lost money unless they actually sold the stock while it was down.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14429140, 'MMD')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14428422\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=313768\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=313768\">rwalford79</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428422\"><abbr class=\"published\" title=\"2009-07-25T22:15:56-05:00\">July 25, 2009 10:15 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428422);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428422');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>United airlines is hurting, and any bad publicity is still publicity. However, Im sure many people will NOT be checking expensive items anymore.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428422, 'rwalford79')\">Reply</a></div>		<!-- if it's a top level category ' -->								<div class=\"num-replies\">2 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-14429618\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=129735\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-129735-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=129735\">Rachacha</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14429618\"><abbr class=\"published\" title=\"2009-07-26T00:21:12-05:00\">July 26, 2009 12:21 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14429618);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14429618');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"#c14428422\" rel=\"nofollow\">rwalford79</a>: I think you may have encountered something here. Maybe Dave Carroll is a United shill, hired to make people believe that United breaks stuff and people will no longer bring their big expensive items. It is a brilliant plan actually.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14429618, 'Rachacha')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-14429355\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1192053\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1192053\">StanTheManDean</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14429355\"><abbr class=\"published\" title=\"2009-07-25T23:55:07-05:00\">July 25, 2009 11:55 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14429355);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14429355');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"http://consumerist.com/5322845/did-dave-carrolls-broken-guitar-videos-cost-united-180-million#c14428422\" rel=\"nofollow\">rwalford79</a>:</p><br /><p>If people would read the darn tariff they wouldn't check much more than their tiddy whites and a change of socks.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14429355, 'StanTheManDean')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14428528\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=689291\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=689291\">frank64</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428528\"><abbr class=\"published\" title=\"2009-07-25T22:27:53-05:00\">July 25, 2009 10:27 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428528);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428528');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>If advertising campaigns cost millions of dollars and this negated the advertising than, I believe you could say it costs them a percentage of their marketing budget.</p><p>What it comes down to is how many customers did they lose? Probably the worst it did is remind people who have had a bad experience with United how bad they were, this might have had people looking for a different airline. And any IF they incur any increased marketing expense + $3,500 for the \"contribution to charity\" - the tax tax deduction for the charity expense. Probably equal to .000000000000001 cents per share.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428528, 'frank64')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14428592\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">Psychosocial    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428592\"><abbr class=\"published\" title=\"2009-07-25T22:35:02-05:00\">July 25, 2009 10:35 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428592);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428592');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>As a musician, I sold my United shares in disgust. I would never fly them again. Ever.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428592, 'Psychosocial')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14428683\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=104990\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=104990\">Hawk07</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428683\"><abbr class=\"published\" title=\"2009-07-25T22:43:11-05:00\">July 25, 2009 10:43 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428683);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428683');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Heard about the video when it first came out but never bothered to watch it.</p><p>Awesome video and I kept hoping that he'd take the broken guitar and play it in the video. Glad he did...</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428683, 'Hawk07')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14428977\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"http://www.vanno.com/\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a title=\"http://www.vanno.com/\" href=\"http://www.vanno.com/\" rel=\"nofollow\">nudger</a>    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428977\"><abbr class=\"published\" title=\"2009-07-25T23:18:18-05:00\">July 25, 2009 11:18 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428977);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428977');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>The broken guitar had absolutely no effect on United Airlines. <a href=\"http://blog.vanno.com/index.php/2009/07/25/the-broken-guitar-had-no-effect-on-united-airlines/\" rel=\"nofollow\">[blog.vanno.com]</a></p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428977, 'nudger')\">Reply</a></div>		<!-- if it's a top level category ' -->									<div class=\"num-replies\">3 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-14433982\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=2295\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-2295-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=2295\">scoobydoo</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14433982\"><abbr class=\"published\" title=\"2009-07-26T16:46:09-05:00\">July 26, 2009  4:46 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14433982);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14433982');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14428977\" rel=\"nofollow\">nudger</a>: Also - every single comment you have ever made here links back to Vanno - I think we call that spam.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14433982, 'scoobydoo')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14439773\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=196743\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-196743-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=196743\">scoosdad</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14439773\"><abbr class=\"published\" title=\"2009-07-27T02:02:03-05:00\">July 27, 2009  2:02 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14439773);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14439773');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14433982\" rel=\"nofollow\">scoobydoo</a>: Wow, good call. And there are a lot of comments by nudger.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14439773, 'scoosdad')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-14433972\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=2295\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-2295-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=2295\">scoobydoo</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14433972\"><abbr class=\"published\" title=\"2009-07-26T16:45:24-05:00\">July 26, 2009  4:45 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14433972);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14433972');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14428977\" rel=\"nofollow\">nudger</a>: I call BS on that article. It revolves completely around claiming social media had no impact on United - but completely fails to mention that the incident made it to almost every TV next channel, newspaper and many magazines. Just search for ABC, NBC, CNN, CBS and \"united breaks guitar\" - they ALL devoted time to it.</p><p>I'll admit that 4 million youtube views won't hurt their stock (much), but being on the evening news with a clip saying how much your airline sucks will cost you something.</p><p>It won't be 180 Million, but as someone else mentioned above, even 1000 people picking a different airline will cost you a fortune.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14433972, 'scoobydoo')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14428988\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=414437\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-414437-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=414437\">WiglyWorm must cease and decist</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14428988\"><abbr class=\"published\" title=\"2009-07-25T23:19:38-05:00\">July 25, 2009 11:19 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14428988);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14428988');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Please. No stock holder is going to give a rats ass if the company personally poured sugar in Dave Carrol's gas tank, so long as the company was making money while it did so. It's all about the bottom line.</p><p>But yes, yes it would be really nice if we lived in a world where companies were incentivized by nothing more than sheer greed. I actually was wondering to myself earlier to day what it would be like if share holders couldn't sue a company for failure to do everything possible to cut costs and raise profits, but stock market values were instead determined by a combination of profitability and good corporate citizenship.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14428988, 'WiglyWorm must cease and decist')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14429210\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=34627\"><img        src=\"/mt-static/support/assets_c/userpics/userpic-34627-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=34627\">Sudonum</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14429210\"><abbr class=\"published\" title=\"2009-07-25T23:41:34-05:00\">July 25, 2009 11:41 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14429210);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14429210');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>What is to prevent another airline, same a somewhat quirky one like Southwest, from hiring Dave Carroll as a spokesperson of some sort? If another airline started running the clips from the video during a TV commercial, and offering some kind of \"instrument guarantee\" or promising that (most) instruments can be carried on would that have a larger effect on Uniteds earnings?</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14429210, 'Sudonum')\">Reply</a></div>		<!-- if it's a top level category ' -->								<div class=\"num-replies\">2 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14429345\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1192053\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1192053\">StanTheManDean</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14429345\"><abbr class=\"published\" title=\"2009-07-25T23:53:38-05:00\">July 25, 2009 11:53 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14429345);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14429345');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"http://consumerist.com/5322845/did-dave-carrolls-broken-guitar-videos-cost-united-180-million#c14429210\" rel=\"nofollow\">Sudonum</a>:</p><br /><p>You might want to read the tariff of Southwest Airline. Their tariff has the same limitations as UAL.</p><br /><p>International and Federal Law actually dictate much of the limitations.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14429345, 'StanTheManDean')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14430649\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=139172\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=139172\">jamar0303</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14430649\"><abbr class=\"published\" title=\"2009-07-26T02:16:41-05:00\">July 26, 2009  2:16 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14430649);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14430649');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14429345\" rel=\"nofollow\">StanTheManDean</a>: And this is why we need high-speed rail. A decent alternative to the airlines would be nice.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14430649, 'jamar0303')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14431014\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1192053\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1192053\">StanTheManDean</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14431014\"><abbr class=\"published\" title=\"2009-07-26T03:04:01-05:00\">July 26, 2009  3:04 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14431014);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14431014');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"http://consumerist.com/5322845/did-dave-carrolls-broken-guitar-videos-cost-united-180-million#c14430649\" rel=\"nofollow\">jamar0303</a>:</p><br /><p>Rail? Another tariff with another set of limitations and regulations.</p><br /><p>No matter what happens we will always be screwed by the tariff.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14431014, 'StanTheManDean')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14431842\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=139172\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=139172\">jamar0303</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14431842\"><abbr class=\"published\" title=\"2009-07-26T05:59:23-05:00\">July 26, 2009  5:59 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14431842);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14431842');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14431014\" rel=\"nofollow\">StanTheManDean</a>: Nothing can be all things to all people. One would hope that rail transit would be more conducive to carrying large, valuable things. Or we should hand operation of Amtrak over to Japan Rail- they don't seem to be so screwy.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14431842, 'jamar0303')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14441191\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1192053\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1192053\">StanTheManDean</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14441191\"><abbr class=\"published\" title=\"2009-07-27T05:54:55-05:00\">July 27, 2009  5:54 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14441191);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14441191');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"http://consumerist.com/5322845/did-dave-carrolls-broken-guitar-videos-cost-united-180-million#c14431842\" rel=\"nofollow\">jamar0303</a>:</p><br /><p>The Tariff is written to protect the transportation company from fraud and potential fraud.</p><br /><p>Over the years the tariffs have been re-written, one can only assume as problem areas are discovered, the tariff is re-written to cover those specific issues.</p><br /><p>There is also a release value issue. Federal or International Laws apply to the release value.</p><br /><p>For example, UPS is limited to $50,000 of excess value insurance per package. It might be a Picasso worth millions, but UPS is only going to pay a max of $50,000..... if you can prove the value. That is the big catch, you got to prove the value. And there are whole classes of goods which damage claims are not allowed.... even if UPS hauled the goods.</p><br /><p>Same with UAL. Read the tariff. There are release values and classes of goods for which they will not cover damages. Period. You can ship the stuff.... at your risk.</p><br /><p>Why the obnoxiousness? Think about if for a momement from their perspective. IF I were to ship my antique guitar (worth millions) via the airline and afterwards claim the airline destroyed the guitar.... how does the airline know that the guitar was not broken before hand? So the airlines does not cover antiques or electric guitars. Simple solution.</p><br /><p>IS this fair? Hell no. But it is in the tariff. And when you buy a ticket you argee to the tariff.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14441191, 'StanTheManDean')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14429221\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1192053\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1192053\">StanTheManDean</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14429221\"><abbr class=\"published\" title=\"2009-07-25T23:42:37-05:00\">July 25, 2009 11:42 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14429221);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14429221');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>Read the Tariff.</p><br /><p>If the carriers (freight, package, airlines, bus etc) are going to beat us over the head using the tariff they wrote, it is about time we actually read the document and understand the limitations and proceedures.</p><br /><p>Each carrier has their own tariff and the terms are different between carriers and method of transportation</p><br /><p>(a bus company has a different set of rules than a regional airlines. A regional airlines has a different set of rules than an international airline)</p><br /><p>PS: Just because they haul it doesn't mean they actually have to cover damages to \"it\". They say so... in the tariff.</p><br /><p>Here is the link to the UAL tariff:</p><br /><p><a href=\"http://www.united.com/page/article/0,6722,2743,00.html\" rel=\"nofollow\">[www.united.com]</a></p><br /><p>47 page document.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14429221, 'StanTheManDean')\">Reply</a></div>		<!-- if it's a top level category ' -->								<div class=\"num-replies\">2 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14429241\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1192053\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1192053\">StanTheManDean</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14429241\"><abbr class=\"published\" title=\"2009-07-25T23:44:17-05:00\">July 25, 2009 11:44 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14429241);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14429241');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"http://consumerist.com/5322845/did-dave-carrolls-broken-guitar-videos-cost-united-180-million#c14429221\" rel=\"nofollow\">StanTheManDean</a>:</p><br /><p>Not defending the airlines. I already had my run-in with a transportation company and the profanity tariff. I learn my lesson real quick.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14429241, 'StanTheManDean')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14432701\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=139172\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=139172\">jamar0303</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14432701\"><abbr class=\"published\" title=\"2009-07-26T13:42:04-05:00\">July 26, 2009  1:42 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14432701);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14432701');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14429241\" rel=\"nofollow\">StanTheManDean</a>: The \"profanity tariff\"? Really? To have a whole set of rules regarding those seems a bit too far, hmm?</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14432701, 'jamar0303')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","","","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14429525\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=330004\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=330004\">PoleMan14</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14429525\"><abbr class=\"published\" title=\"2009-07-26T00:11:00-05:00\">July 26, 2009 12:11 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14429525);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14429525');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>\"The stock has since recovered.\"</p><p>The large red number in my portfolio would disagree with that statement.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14429525, 'PoleMan14')\">Reply</a></div>		<!-- if it's a top level category ' -->							<div class=\"num-replies\">1 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14433487\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">wrjohnston19283    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14433487\"><abbr class=\"published\" title=\"2009-07-26T15:57:02-05:00\">July 26, 2009  3:57 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14433487);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14433487');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14429525\" rel=\"nofollow\">PoleMan14</a>:</p><p>On June 2nd, the last trading day before the video was posted, the stock closed at 3.31.  The stock closed this past friday at 3.79, up 14% from when his video was posted.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14433487, 'wrjohnston19283')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","","","","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14429882\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=265613\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=265613\">bobert</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14429882\"><abbr class=\"published\" title=\"2009-07-26T00:52:35-05:00\">July 26, 2009 12:52 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14429882);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14429882');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Dave's video just cost United $1400 when I booked a vacation last week. My wife was asking, \"Why are you booking this trip on multiple airlines?\", so I played her the video, and she agreed.</p><p>I already expected United to be full of fail. One of my colleagues booked a business class seat so she could sleep on a flight to Korea, but when she boarded, they bumped her to coach. How did United compensate this Mormon teetotaler for the inconvenience? They gave her drink tickets.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14429882, 'bobert')\">Reply</a></div>		<!-- if it's a top level category ' -->								<div class=\"num-replies\">2 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-14430662\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=139172\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=139172\">jamar0303</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14430662\"><abbr class=\"published\" title=\"2009-07-26T02:17:43-05:00\">July 26, 2009  2:17 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14430662);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14430662');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14429882\" rel=\"nofollow\">bobert</a>: Lesson learned- fly Asiana or Korean for trips to Korea.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14430662, 'jamar0303')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-14430245\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=498964\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-498964-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=498964\">Kimaroo - 100% Pure Natural Kitteh</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14430245\"><abbr class=\"published\" title=\"2009-07-26T01:34:11-05:00\">July 26, 2009  1:34 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14430245);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14430245');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14429882\" rel=\"nofollow\">bobert</a>: I don't see how they could do that if they <i>paid</i> for business class. I would have been so pissed, and would NOT have accepted the drink tickets either!</p><p>United just sucks all the way around, I guess.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14430245, 'Kimaroo - 100% Pure Natural Kitteh')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14430167\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">Stile4aly    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14430167\"><abbr class=\"published\" title=\"2009-07-26T01:23:42-05:00\">July 26, 2009  1:23 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14430167);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14430167');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Correlation does not equal causation.</p><p>That is all.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14430167, 'Stile4aly')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","","","","","","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14431034\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=140241\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=140241\">XTC46</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14431034\"><abbr class=\"published\" title=\"2009-07-26T03:06:12-05:00\">July 26, 2009  3:06 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14431034);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14431034');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Im flying to California in September with my girlfriend for our birthdays. (Flying from Hawaii).</p><p>We will be flying United becasue they have always treated us well.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14431034, 'XTC46')\">Reply</a></div>		<!-- if it's a top level category ' -->									<div class=\"num-replies\">3 replies</div>	    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->     <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment\" id=\"comment-14431756\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">dahlink_natasha    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14431756\"><abbr class=\"published\" title=\"2009-07-26T05:29:52-05:00\">July 26, 2009  5:29 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14431756);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14431756');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"#c14431034\" rel=\"nofollow\">xtc46 - thinksmarter on twitter</a>: This is also only relevant if the said $4,000 instrument is your means of putting a roof over your head and food on your table. This is your life.</p><br /><p>/musician, who is thankful she can carry her flute with her on the plane as long as she can convince the TSA goons it's not a pipe bomb.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14431756, 'dahlink_natasha')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	     <!-- Loop through the reply comments -->                    <div class=\"comment last\" id=\"comment-14431349\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">ElizabethD    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14431349\"><abbr class=\"published\" title=\"2009-07-26T04:00:36-05:00\">July 26, 2009  4:00 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14431349);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14431349');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14431034\" rel=\"nofollow\">xtc46 - thinksmarter on twitter</a>:</p><p>Your comment is only relevant to this post if you will be checking a $4,000-plus musical instrument with your baggage on that United flight and counting on it arriving unscathed in California. Did you have a point?</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14431349, 'ElizabethD')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14431779\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=37731\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-37731-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=37731\">Underpants Gnome</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14431779\"><abbr class=\"published\" title=\"2009-07-26T05:37:58-05:00\">July 26, 2009  5:37 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14431779);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14431779');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14431349\" rel=\"nofollow\">ElizabethD</a>: How is it not relevant?  The article was about how a youtube video was costing the airline money.  The comment was a dissenting opinion that not everyone is swayed by a catchy song, and some people are still spending money with United.  I think it's perfectly relevant.</p><p>(Disclaimer:  Also flying on United next week)</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14431779, 'Underpants Gnome')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- Loop through the reply comments -->        <div class=\"reply-container\" >            <div class=\"comment last\" id=\"comment-14432671\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=453211\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-453211-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=453211\">supercereal</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14432671\"><abbr class=\"published\" title=\"2009-07-26T13:25:37-05:00\">July 26, 2009  1:25 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14432671);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14432671');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c14431779\" rel=\"nofollow\">Underpants Gnome</a>: It's not relevant because it goes against the Consumerist majority.  Anything that is not a blatant hatred of the company at hand is always deemed irrelevant, incorrect, or ignorant.  Apparently, one only matters if they have ridiculously expensive things; having normal belongings damaged is meaningless.</p><p>And I, too, have never had a problem with United.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14432671, 'supercereal')\">Reply</a></div>		 	    </div><!-- end reply- button -->    </div></div>                <!-- Display comment (reply comment, which may be a parent of more replies) -->            <div class=\"inner-reply-container\" >                 <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>     <!-- For each reply comment, recursively display any reply comments -->          	    </div>        	</div>    </div>","","","","","","","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14432039\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">Anonymous    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14432039\"><abbr class=\"published\" title=\"2009-07-26T07:09:42-05:00\">July 26, 2009  7:09 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14432039);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14432039');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>My father works for you United and its stuff like this that upsets me about the media's commentary on the airline industry. For years, its been fashionable to bad-mouth airlines and their employees who have to deal with bloat and atrocious management, all while watching air travel post 9/11 fall precipitously. United was one of 2 American airlines (Southwest is the other) that has, as far as I know, posted positive earnings this past quarter. The employees have taken pay cut after benefits cut after retirement cut to keep the POS CEO making millions and to keep the shareholders in the black. And no one ever thinks to thank these people who fly millions of people all over the world every month for the backbreaking work they put in, nor to notice how 99.9% (more for pilots) of the time they do their job perfectly.<p>As the son of a pilot who has watched and prayed that this company could survive such management I can only say I am deeply sorry that the suits would not pay for this guy's guitar. But please, don't take it out on United's employees.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14432039, '')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14432060\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=977818\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-977818-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=977818\">Duckula22</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14432060\"><abbr class=\"published\" title=\"2009-07-26T07:17:44-05:00\">July 26, 2009  7:17 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14432060);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14432060');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>This is Awesome... where can I get a FLAC file of that song? OK, OK, OK, and OGG file will do just fine too.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14432060, 'Duckula22')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14432542\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=38607\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-38607-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=38607\">Hoss</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14432542\"><abbr class=\"published\" title=\"2009-07-26T12:19:02-05:00\">July 26, 2009 12:19 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14432542);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14432542');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>On the stock chart that Carey added in the link, check off Delta (DAL) and Southwest (LUV) and we see that the trading pattern of those companies was identical to United.  Stocks move based on earnings outlook, general market outlook, etc  Besides, most of us buy a ticket based on price, not baggage handlers</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14432542, 'Hoss')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14433211\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1578\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-1578-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1578\">Mary Marsala with Fries</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14433211\"><abbr class=\"published\" title=\"2009-07-26T15:20:33-05:00\">July 26, 2009  3:20 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14433211);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14433211');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>If they're right (which they're probably not), then it's as it should be.  Run your company better -- either hire better baggage handlers, or actually do some customer service when someone gets their stuff broken -- and you won't have to deal with angry music videos.</p><p>If they're lying in order to explain a stock-plunge that happened for more common reasons (which they probably are), it's awesome that they Streisandded this, probably giving it a lot more power by whining publicly about it.  \\m/</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14433211, 'Mary Marsala with Fries')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","","","","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14435012\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=814365\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=814365\">BillyDee_CT</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14435012\"><abbr class=\"published\" title=\"2009-07-26T18:28:02-05:00\">July 26, 2009  6:28 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14435012);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14435012');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>If United has a beef, they should take it up with the baggage handlers, nobody else!</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14435012, 'BillyDee_CT')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","","","","","","","","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14450569\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=22998\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-22998-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=22998\">axiomatic</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14450569\"><abbr class=\"published\" title=\"2009-07-27T18:27:56-05:00\">July 27, 2009  6:27 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14450569);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14450569');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>In other news: Times of London is a pissed off United Airlines stockholder.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14450569, 'axiomatic')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-14474603\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=25155\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-25155-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=25155\">FrankenPC</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2009/07/did-dave-carrolls-broken-guitar-videos-cost-united-180-million.html#comment-14474603\"><abbr class=\"published\" title=\"2009-07-28T19:14:10-05:00\">July 28, 2009  7:14 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(14474603);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=14474603');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>This story continues to fill my heart with glee.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(14474603, 'FrankenPC')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","");