If I was in the customer's position I would have done the same thing

I want to be as fair as possible, so please ask away. I will answer anything.

Classy Ben.

Now I have to tell my kids to stay off the Consumerist.

While I understand what you're saying you haven't addressed one of the things I have mentioned several times. How do you know if any of the people who were fired had done this before? You say it's unfair to ruin their lives but don't you think it's unfair for someone to hire them without knowing that they've been fired for theft, maybe several times, in the past. Don't you believe the company who hired them has a right to make a informed decision based on their past history? I'm not saying people should be denied jobs because of being arrested but an employer has a right to know.

Who is really ruining their lives, the law for pressing charges or the people who committed the theft?

As far as them being fired being enough to keep them from committing a crime again I want to ask you; If it really worked that way wouldn't you think that spending time in jail would be an even greater deterrent. Unfortunately statistics show it differently.

Don't get me wrong. I'm not saying it won't deter these 4 people from stealing again (or didn't). I am say what if it doesn't? How will anyone know they've committed the offense multiple times?

I give you negative a million points for even-temperedness and negative five for reading comprehension.

And I agree 100% with Stephmo's hesitation. You don't think being fired, particularly in the current economy, will make those employees think twice about similar behavior in the future? You seem willing to admit that the only way prosecuting would really help is if the employees received a permanent black mark which prevented them from becoming bonded again; do you really think ruining their future is a good response to petty theft? The actual legal system will cause them less inconvenience and less notoriety than their firing, and your hypothetical permanent black mark is a bit much.

You can't fault the owner. He did the right thing.

"Hey, we are sorry that mercury in our water made you sick. Here is 10k to buy out your silence.".

Ever since I've had my license I've heard stories of Mark Hampton being a shady character. I don't know if this is still true, but his dealership Hampton Mitsubishi hadn't been allowed to participate in the local auto show for years because of his deceptive practices and ads. Every other new car dealership in the area was participating.

He uses bait and switch constantly in his commercials, always offering $199 down/$199 per month in a horribly annoying roar as he slams his giant hand down repeatedly on the hood of a car, but when you get there no one actually qualifies for this on the models advertised.

His prices do seem reasonable when compared to other dealerships until you actually look closely at the vehicle and realize that they are trying to sell you a used program car as new!

He is a typical salesman and he does have a lot of charisma, so I'm not surprised so many people are fooled by this video he's released now, but I can tell you that few people I've met who have bought a vehicle from a dealership owned by Hampton will ever buy there again...

As I said previously I don't believe all petty crime should be prosecuted. I do believe that in cases such as the one in the dealership there should have at least been charges brought against the 4 people. I would have had no problem with them being arrested and the DA making a deal where if they admitted their guilt they would have been given probation.

As far as I know small claims court is strictly for civil cases so that would not work.

There needs to be some sort of permanent record for this type of theft. If for no other reason than they might do it again. None of us have any way of knowing if any of the 4 people involved had done something similar in the past. If any of them had, and there was a police report that could have been brought up, then they probably would not have been hired by the car dealer.

The way it stands now as long as no one ever presses charges against them they can continue doing what they did at that dealership. Plus, if bonding was required they most definitely would not have been able to get the bond. In the work I do I sometimes need to be bonded and I can tell you the bonding company can, and will, look you over with a fine tooth comb before making their decision.

In case you haven't read all of Stephmo said about me let me just show you the last one. Beside the "Johnny Law" comment he had this to say; (I made the worst one bold)

"But, hey - have fun pressing charges against all the grape tasters. And everyone that's ever touched marijuana. And anyone that's ever lent a prescribed pain killer to a friend or family member - lock 'em up for drug trafficking. I hope you don't live in one of those anti-sodomy states - that can be a bummer for your sex life when you realize what's really covered in those statutes. But you have fun in jail for that. I hope you called on anyone that had fireworks as well over the 4th of July - because they are law-breakers through and through.

As you can see when he said to you,

"I assumed that he could take a spirited discussion, but I was clearly wrong. I was unaware "Johnny Law" was such a personal attack that deserved such vitriol back."

he conveniently ignored the personal attacks that are worse than he says they are.

Have I had jobs where we choose to press charges or not and have I had direct say in whether or not that takes place. Yes. And you know what? Most of the time, small-time stuff is left to banning people/flagging accounts and the like. Prosecution is saved for serious offenders.

I've not been involved directly with these, but I have known of contracts other companies have had with embezzlers where they give the embezzler a monthly payback schedule that lasts about 6 months less than the statute of limitations for filing criminal charges. Basically, it's sort of a combination, "we're firing you/you also helped us plug a security hole we should have noticed/it's not so much money we should ruin your life/we don't really need the bad publicity an arrest would give us" contract.

At this point, with the Bogart insinuations, I'm done with this discussion. Anything "personal" I said clearly was not up to the level of me beating the elderly, being a deadbeat parent or a criminal.

I've appreciated the many other insightful comments in this thread. I assumed that he could take a spirited discussion, but I was clearly wrong. I was unaware "Johnny Law" was such a personal attack that deserved such vitriol back.

You really think the DA should spend 1000s of dollars on this when there are actual crimes going on? If anything this should go to small claims court.

Now with that out of the way...since you continue to make assumptions about me rather than just discuss the issue I will now do the same.

You are incarcerated (that means in jail, Stephmo) and that's why you are taking such a sanctimonious (that means hypocritically pious, Stephmo) position.

What did you do? Are you a deadbeat parent? Did you beat up your spouse, your children, a 93 year crippled woman or someone else? Were you caught selling or using drugs...or both? Was it your multiple DUI convictions that put you away? Maybe you didn't pay your red light violations or were you caught driving on your suspended license? What about your tax evasion charge...did they get you for that? How much money did you get in the bank robbery? Was it more than $2.00 but less than $2,000.00? Since you've brought it up several times I need to know, did you steal a grape? Hey, maybe you are one of the people the owner of the dealership fired. Did you steal the quarters or are you the one who licked his hand after he put the pills back? I believe it was all of the above.

What made you go bad Stephmo? Did you have a sad childhood? Maybe no father to teach you right from wrong. Maybe your family was poor and even thought your parents tried to teach you the right way to be you just grew up with the attitude that the world owes you whatever the heck you want, without you working to attain those things.

Well, no matter what caused you to be the way you are the bottom line is YOU ARE NOTHING MORE THAN A COMMON CRIMINAL.

I bet Jason thought he was getting blown off. If the owner of the company promises you something on a Monday (Memorial Day). You should have it by Friday by the latest.

He had to release the video to make them hold of their side of the deal.

What about all the other BBB complaints?
We going to get a video for each one?

Doesn't matter whether the customer took a warranty or cash after bringing it to the dealer's attention. So the dealership is saying it offered a bribe to shut him up? This just shows the dealer IS sleazy. Without regard to anything that happened after the incident, this dealer looks the other way, approves of theft and the service manager is scum. Unless he is an absent owner, he must know this crap goes on and doesn't care!

I don't agree with this at all - the world would not be a nightmare. Well, it might be for the first couple of weeks, and then everyone would come to the realization that the law system in this country is completely fucked in the head. That would then prompt sweeping changes and modernizations, which would make it a much better place.

Off topic, but if I were to run for president, I would push a new statute that any law that wasn't prosecuted during some arbitrary period of time would fall off of the books. ( with the exception of some special ones like assassinating the president :P ) After that happens, it would have to be passed again, requiring a larger percentage of votes to be re-enacted.

Truth be told, I'm for less law not more. But I think the only way to start that is by forcing the police to prosecute EVERY lawbreaker in the country.

@Borax-Johnson: Yeah, I don't trust idiots who need to rely on teleprompters all the time.

You know, like our current POTUS who even needs a teleprompter to talk to himself.

It's not called "jaded." It's simply the reality of knowing that a world where everyone was honestly ticketed/arrested/fined for every single statute on the books would be a nightmare. There wouldn't be less crime, there would be more misery and you'd find less trust overall.

I wonder what kind of world you live in where you feel the need to have law enforcement solve every petty crime on the books. I wonder what kind of world you live in where you don't believe a wrong is wholly punished unless formal legal proceedings are brought into play. I wonder when you lost all hope in humanity to solve minor disagreements amongst themselves and come up with appropriate punishments that make the aggrieved wholly happy?

But, hey - have fun pressing charges against all the grape tasters. And everyone that's ever touched marijuana. And anyone that's ever lent a prescribed pain killer to a friend or family member - lock 'em up for drug trafficking. I hope you don't live in one of those anti-sodomy states - that can be a bummer for your sex life when you realize what's really covered in those statutes. But you have fun in jail for that. I hope you called on anyone that had fireworks as well over the 4th of July - because they are law-breakers through and through.

You go, Johnny Law! With your dilligence, the world will be so neat and orderly and perfect. Because you say so!

You just nailed it. If it was indeed "hush money", then it should have been turned down.

And I still can't figure out why Jason went back 3 more times to the same dealership after the video incident. Unless he was trying to get more video footage, to make his case even stronger and more sensationalistic, maybe?

By the way, on two occasions quarters were taken from my car at a dealership, during service appointments. It wasn't the dollar amount (probably less than $10 total) but the feeling of having my privacy violated. And my complaint to the service manager the second time went nowhere. So guess what? I DIDN'T GO BACK THERE!! For a $10 theft, and a non-response to my complaint, they lost me as a customer.

GAH!

Why wasn't the service manager fired?

To me, it's the service manager fault that these guys had free reign to act this way. lack of discipline, lack of oversight, failure to hire good people. I mean, if these guys did this to this one guy, you can bet they did it to others too. And no one ever knew? No one ever complained? or did the service manager ignore their complaints too?

I swear to god, management is like the catholic church, they screw up and they just find somewhere to put you. Management rarely if ever gets terminated for failure to do their job properly.

clarification on #4: I'm assuming he didn't take the offer, and instead went public. If he actually took the offer, then to me this is a dick move.

1) The employes who acted "unprofessionally" were terminated. Good. What about the service manager who failed to even respond to no less then 3 complaints? he didn't even give the guy a stiff arm and say "wheres your proof?" or "I know these guys and they never would do that!" he doesn't even respond! As far as I am concerned, there will always be bad apples in any organizatiob but when you have no 3 employees acting this way, it shows a lack of leadership, organization and ethics on the part of management. Are you telling me the manager never had any indication that these guys were bad apples? Please. If the manager had been doing his job this incident never would've happened because those jagoffs would've been terminated long before this incident.

2) I wonder why it took the guy so long between filming it and bringing it to the attention of the manager? I'm not saying there's anything henky about it, it's just... weird.

3) why in the bloody hell is this guy still going back there? He brought his car back 3x before he ever got the dealership manager involved and got some action. This boggles my brain.

4) I think the manager blew it when he offered him a 2000 bribe to keep quiet. It's one thing to appease a customer who has a) been shit on, and b) been shit on again by a non-responsive management team. $2000 isn't compensation, it's hush money. He knew the customer had devastatingly bad evidence and was desperate to keep a lid on it. and I think it was that fear of being exposed and the blatantly over the top compensation that led him to go public.

If a person or company who steals as a matter of course gets caught once or twice and then only has to give that one person his money back, then he still makes out and there is no disincentive to steal. It is why in the United incident the offer to pay was not enough, and rightly so.

=P

I know, I know, we both hate the law! :)

If the person were working at the dealership, he was bondable, so he came in without prior criminal conviction.

The fact that they stole loose change and did not touch an expensive camera indicates that this was a "for pop money and stuff people don't notice" operation. Even so, if they'd been convicted of a crime during their employ, they would have lost the ability to be bondable and would have been fired in the process.

So, yeah, I'm willing to bet they came in with clean records if they were driving customer cars around.

As to your examples - none of those are petty theft offenses. Pick pocketing involves touching another person's body to steal - you're now committing robbery. Robbery is sudden or stealthy seizure of property and is also the statute that covers car-jacking. It's more about the fear and potential violence you're instilling than the actual goods being stolen.

Your other scenario is driving while intoxicated which has to do with the potential damage you can inflict on other people and not the value of damage you inflict on property. I have no idea what your "examples" are even supposed to mean - they're complete non sequitors (that means logic fails). You might as well ask me if blowing up a house using a pipe bomb made from under-$10 ingredients is okay.

Here's the scenario - do you prosecute everyone that's ever sampled a grape from the grocery store produce section? THAT'S actually analogous. Because that is petty theft. If you believe that all of those individuals are supposed to go to jail and land on probation, then go you - you're a hardcore law aider and obviously of much higher moral caliber than the rest of the world.

I'm just going with the much more obvious, "and justice was totally served in this case, so get off the Joe Law act" side of it.

Out come. All the companies around where I live know about me and what I do for a living. No one will say a word in front of me. I have to pay for someone else to watch my child.

Still I own all the tapes and in 2 years when no one on those tapes can sue me. They are going on a DVD and sent to every customers that this company has (Yes I have a Datebase).

how? Truth Trumps Defamation.
What part of Jason's comments to the press or video documentation was false?

If Jason came out and just "said" that the dealership stole all this stuff and had no evidence that they did, they might have a case for libel or slander, but they would also have to prove that he knew his comments were both false AND malicious.

right now all Hampton can do is try and make the best of the bad situation that THEY created.

There is some point where you have to back your workers, since I'm sure there have been many made-up "my change was stolen" stories. However, when presented with evidence, they appeared to do the right thing.

You're making the assumption that none of these people had any prior criminal record. How do you know, until you check, if they've been arrested for doing the same thing before? If they have, no matter how "petty", this makes them repeat offenders. Are you suggesting that no matter how many times they do this they should not be charged?

"But since the dealership - for whom the one thief was working for at the time - made the customer more than whole at the time, this is now a point of contention."

Let me give you a scenario. Someone pickpockets a wallet that only contains $2.00. The person whose wallet was stolen catches the individual after a brief chase. The thief is forced to give the wallet and money back. Are you saying the thief should not be charged? What about the person who is DUI and smashes into your parked car. He totals your 1980 bucket of bolts but he gets you a brand new $100,000 replacement and pays for it in full. No one is hurt or killed and according to you, you are made whole again. Are you saying he shouldn't be prosecuted?

You seem to think that being fired will be a deterrent to doing future crimes. I believe the thieves will look at it and think since they got away with it this time they can get away with it again.

@parrotuya:

Thank you for taking the opportunity to brag about your hybrid. y morning is now complete.

@Stephmo:

We should prosectue all crimes! Everyone goes to jail! Rabble! Rabble!

Excellent point. There's nothing criminal enough to justify bothering with here. What's next, having your coworker arrested when they use your butter in the company fridge? I mean, that was almost 8 cents worth of butter your honor, and I demand a trial by jury and prosecution to the full extent of the law!

Come on folks...let's be realistic.

@Radi)logy:

No, the both of you seem to think that the police are interested in one guy who took less than $2. Neither of you seem to be aware of the fact that a DA has to agree to prosecute the petty theft crime.

See, I'm all for enforcing crime, but I'm also for being sane about things. If you were a DA running for re-election and I found out you were wasting time prosecuting someone for the theft of 2 dollars when the victim had been made more than whole and the offenders had already been punished, you'd never get my vote. Because the money you wasted (not to mention the cash for the public defender he'd ask for since he's unemployed) for this conviction that can't follow him around for more than 30-60 days is an absolute waste of time and money.

The point of a criminal conviction is to punish and deter further instances.

What in getting fired did not serve as punishment and a swift deterrent? Do you really think that a lesson wasn't learned at this point? Or do you think some smack on the wrist is really the tipping point? A smack on the wrist that will cost this local community real dollars? A smack on the wrist that legally can't even be applied to more than 1 of the 4 people that were actually punished?

By the by - this is assuming that the state doesn't have a minimum to even make petty theft. In some states, they don't bother to prosecute unless you've taken at least $10. Anything under $10 is a civil matter where it's you banning people from coming into your place of business. It then becomes a future trespass ticket - a misdemeanor. So, yeah, there are communities that say that a $2 theft is a waste of their time to prosecute. Shocker.

Where in the law does it say a crime must result in a loss to you before the law can/will prosecute?

Where they decide what level of theft is determined. And since the loss is what the victim incurred is less than $500 that makes it PETTY instead of GRAND theft. But since the dealership - for whom the one thief was working for at the time - made the customer more than whole at the time, this is now a point of contention.

A DA not wanting to waste taxpayer dollars in an instance where they already see punishment harsher than what their office is able to give out will ask to have this put back in an attempt to politely say, "yo, dumbass, if you want to play the principle game on the taxpayer dime, I shall teach you about unjust enrichment."

Glad to see you want to get Joe Law involved, though. You probably call when the kids next door get on your lawn after you've warned them not to be on your lawn. After all, they're breaking the LAW. And that's a good use of legal resources! Do you call from your cell phone when people speed by you and run stop signs as well? After all, every plate you call in is a law-breaker! You must be super-busy citizen-arresting all those jay-walkers as well. And before you say, "not the same thing," all of those offenses are on-par with petty theft.

I'm glad to see you have your priorities in line.

Your argument that he would have to give back what the dealership gave him doesn't hold water. Where in the law does it say a crime must result in a loss to you before the law can/will prosecute?

If you were in this room, I'd hug you man. (In a "thanks for remembering English is more than 'BRB' and 'LOL'" way of course.)

@RvLeshrac:

Oops. "John" should be "Jason". Dunno where I got "John" from.

On the one hand, it seems like releasing the video *a full year* after the fact is a scummy thing to do, considering he named the dealership. Since they resolved his original complaint, he really just set himself up for a libel/slander suit.

On the other hand, the publicity from the video response probably more than makes up for it.

The people shouting that management needs to take all the responsibility need to put a lid on it. Management took action when it was proven that the individuals in question DID steal. You can't merely terminate someone because you *THINK* they *MAY* have stolen something based on someone's word, as you're increasing your UI cost and don't even have any evidence.

For all the dealership knew, John may have been a complete crackpot or someone with a vendetta against the workers.

The owner took action when he was provided with evidence and made aware of the claim (whatever happened to 'innocent until proven guilty,' anyway?), and made a good-faith effort to make it up to his customer. I think that speaks volumes about his business practices.

@Derek Bentley:

I simply refuse to leave my vehicle when I have it in for service, unless there are MAJOR repairs to be done (such as my transmission rebuild).

If Mechanic X isn't willing to do the work in one day, Mechanic Y will be. Y might charge me a bit more, but it certainly won't be more than the cab fare to and from the mechanic/work. Especially with the economy now.

(For reference, many of the things people wind up leaving their cars for take no more than about an hour, unless you have some godawful current-year vehicle what has to nearly be stripped to the frame in order to fix something.)

@pgh9fan1:

As the employees weren't mentioned by name, no. He merely stated that his company took action against several anonymous staff members, which does no substantive harm.

I mean, they were searching the entire vehicle in every nook and cranny for things to take. And they were so casual about it like it was just part of the service.

It also makes you aware to take EVERYTHING out of your car, even quarters. Most people only think of removing things like iPods or gps, things more "stealable". This shows you that everything is stealable.

The penalties on the books would actually be LESS than what they got now. There wouldn't really be anything "additional" other than the fact that in order to prosecute, the victim would have to give back his compensation from the dealership in order to receive the appropriate compensation from the one thief. And only the quarter-thief would possibly be prosecuted.

That formal justice that would be LESS than what they already got that would, after as little as a 30 day probation, not even result in them having to check the "have you ever been convicted of a crime?" box.

Maybe I just have the ability to look at the private justice that was given out and realize that it worked better than formal channels ever could. You know, because petty theft was never meant to be a huge crime. If you think that the "I know they stole my other quarters, too!" will get more convictions, you're crazy - I don't think this guy is going to sign a confession to additional crimes not on tape. But if you want to tell the original poster that he should give back his free warranty just so he can prove he's still the victim of theft so that we can get ONE guy maybe slapped on the wrist with 30 days of "don't steal anything else" if a DA agrees to prosecute to make the internetz happy to have Joe Law involved - go you.

But only if you do so in such an egregious and blatantly stupid way that we can't ignore it or brush it under the rug, and are then forced to start taking applications... *sigh* I hate going through resumes!! Can't we just give them a second chance...

Every crime that CAN be prosecuted successfully SHOULD be prosecuted. Stop arguing that because the crime is small that somehow it "shouldn't count".

How about putting this info in text also. I have only a dial up connection and don't have 20 min to wait for your videos to load.

I've never had anyone refuse to answer it, nor have I ever refused.

So, to bring petty theft charges against the guy that stole the quarters, the customer would have to give back something of far greater value. And then he'd have to convince the local D.A. that this was worth pursuing. You know what petty theft gets these guys?

Nothing. If they don't have prior theft offenses, they'll be on probation for a few months - at best - and if they don't steal, it will be like it never existed on their records. This is IF anyone wants to bother with the time and resources it will take to convict the ONE guy filmed of taking less than $2 in quarters. The rest of the story is all circumstantial unless dudes decide to agree that they might have stolen up to $10 in quarters.

At best - it would be a fine and a misdemeanor conviction if they had a record of some sort.

And a lot of time away from actual crimes to solve this issue. I believe the fact that they were all fired for cause - which means zero unemployment and severance, that this guy got compensated way above his quarter loss, AND that there's been a public apology probably means the courts in his state deserve a shot at convicting actual criminals.

Audio is only coming from one channel (I think it's the right). Perhaps one of your speakers is bad, your balance is set incorrectly, or your cable is bad.

That being said... mono mixer FTW?!

@coren: wanted the attention or to be a douche.

@krispykrink:
"Now if these former employees use the dealership as a reference in the future while applying for work elsewhere, the dealership should reply by sending out a copy of the video that got them canned in the first place"

in my state, that would get them sued. Ive never met an employer who was willing to say anything bad about a previous employee. The most you get about bad employees was "they worked here from x -y. They got paid x.xx, their job was xyz"

then thats the end of it.

@minsky: Thats not true at all. I know lots of terrible employees who have outstanding bosses. Normally they are kept around becasue firing them is a pain, or the company needs the bodies in the store to keep it going.

The 3 guys who did this, and the manager who ignored the complaint all got fired, and the consumer was compensated. what more could they want?

@madog: the manager ignored the customer, and was fired for it. The owner didnt even know and took action as soon as he did know.

@verucalise-T minus 12 days- full term!: He handled it as soon as the customer informed him of it. The right thing to do would be to tell the owner, and then do soemthing if the owner did nothing. The video just puts the company in bad light when the problem had already been resolved, and the guy had been compensated for far more than he lost.

Albeit the employees were fired, they still ignored the customers previous attempts of "civility".

@coren: 100% correct. I was just commenting on why the video still appeared on the internet- it wasn't for vengeance, at least in my humble opinion.

As for the OP releasing videos, he only released two of the 4 or 5 videos that showed one guy committing the most egregious acts (Theft and presumably another theft of the narcotic kind). Hopefully this keeps the pill-licker out of any lines of work requiring trust.

What Mr. Hampton did was demonstrate that if you screw with the customer, your fired. A kick to the curb. Now if these former employees use the dealership as a reference in the future while applying for work elsewhere, the dealership should reply by sending out a copy of the video that got them canned in the first place.

I've been watching them for years, in both locations. I always thought they were sketchy, but a friend bought a car there and swears by them. The wife and I stopped in to check out the hybrid Highlander a few months back, we were treated rudely and left.

@droidd:

+1, the guy is a scumbag. If his dealer was run so well, none of this would have happened. It all comes down from the top. Even if it did happen (like it did) if they cared about the customer, the OP's original complaints would not have been ignored. But they were.

I wouldn't trust that dealer for anything.

Not knowing the reputation of the dealership, I would accept the apology at face value. Firing everyone involved is a proper response and tells me he took the issue VERY SERIOUSLY. The owner does have some responsibility though for not instill the proper culture. It could be just a bad hiring decision or two though, it is hard to tell.

I do have a question that has been nagging me since the original report on Consumerist. Why weren't the 4 people involved in the theft arrested? There has been nothing to indicate they have. I would think the video would give the D.A. enough evidence to prosecute.

"To reimburse him for quarters stolen, we provided Mr. Leonard with a $2000 service contract." I realize this was mainly compensation for grief, but I can't help but picture a guy driving around with 8,000 quarters in his car.

Seems like a reasonable response by the owner. Kudos to him.

@Borax-Johnson: Don't you hate those weeee beady eyes following the prompter... I can't help but stare. Especially when they only have 3 lines to memorize and STILL need a prompter!

@xtc46 - thinksmarter on twitter: It's not the point of embarassing the company- it's for consumer knowledge. This gentleman was not brushed off once, but several times and he had to resort to videotaping the scandal. It shows us what we might be able to do in a similar situation.

It's also a message to other businesses to take their customers' complaints seriously, especially one that involves theft. No reputable business would allow such abuse of customers. The owner handled the whole thing appropriately, although a little late unfortunately.

The owner of the dealership seems honestly upset by this whole thing and going on tape shows that he really does want to do the right thing. Kudos.

Hey look! He didn't even need a teleprompter. Me thinks he has a higher calling in his future.

worst editing ever.

However, I dont agree with the original poster sending out the video so far after the fact and when he has clearly been helped after wards with no problems. Whats the point of mbarassing the company when the owner clearly handled the issue?

He seems to be taking in "very seriously"!