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Tiny Bug
July 8, 2009 1:23 PM
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\"That's why you don't open up accounts online.\"

No, that's why you don't open up accounts with Bank of America

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3 replies
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reservoir_dog
July 8, 2009 1:32 PM
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@Tiny L. Bug: Well said. I will also speak up in favor of Charles Schwab. I opened my investor checking account with them online last October and it's been great.

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MostlyHarmless
July 8, 2009 1:54 PM
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@reservoir_dog: Oh yes, the charles schwab account is awesome.

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IphtashuFitz
July 8, 2009 1:31 PM
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@Tiny L. Bug: Agreed. A few months ago I opened an account online with TD Banknorth and haven't had a single problem with it.

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Ronin-Democrat
July 8, 2009 1:28 PM
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in our mobile society, you can have many addresses.
maybe you just moved.
maybe a sick relative or friend needs you to stay with them so you open a bank account in their home state to make your life easier.
maybe your life has gone downhill and you have to move in with your parents.
maybe like me your job requires travel and you have your mail sent to a po box so it is secure while you are away.

and maybe bofa should just stop flagging people and inform them of the address problem so it can e cleared up.
better yet with all the check boxes you have to tick include one highlighting the importance of address confirmation.

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econobiker
July 8, 2009 1:41 PM
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@Ronin-Democrat:


\"and maybe bofa should just stop flagging people and inform them of the address problem so it can e cleared up.\"


But that would decrease the profit bonus for the BOA VP who figured out that BOA could shaft x number of customers for $60 and only have to pay back Y% of those customers who actually managed to complain to the right sequence of BOA people...

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sroemerm
July 8, 2009 1:29 PM
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I used to be a BoA customer...I've banned THEM for life.

I'm glad he got his money back, he should take it to a Credit Union.

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4 replies
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varro
July 10, 2009 6:55 AM
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@sroemerm: Banned B of A for life when I got the rate increase notices, and am banking with a local bank for my business and a credit union for my personal finances.

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barb95
July 8, 2009 4:19 PM
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@sroemerm: same here. I banned them when they gave me a checking account number that had closed six months before I opened my account. Yeah. The previous account holder started using checks left and right for a month and after bouncing my checks their apology was just a \"Sorry\"

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trujunglist
July 8, 2009 8:08 PM
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@barb95:

Wow, your story actually has me reconsidering using B of A even though I've never had problems with them in the past. That's incredible BS.

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Triterion
July 8, 2009 6:59 PM
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@barb95: Should that even be possible?? They REUSE CHECKING ACCOUNT NUMBERS?! say whaaaaaaaaaa?

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jasonq
July 8, 2009 1:32 PM
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While I agree it's great that the EECB got results, I'd still pursue the complaint as far as possible with the Comptroller of the Currency. These fscking banks need to have their collective chains yanked, and hard.

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Skaperen
July 8, 2009 7:12 PM
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@jasonq: Notice that the issue is STILL NOT resolved. Is he or is he not still banned? What is the definition of \"legal address\"? And why is BoA not accepting accounts from people that move? Do they think moving is a crime?

Of course, people really need to think of this as BoA doing them a favor and showing them right up front what a scumbag bank they are before the people get in too deep. Losing your initial deposit might seem bad, but you could later on lose a lot more if you stay with BoA.

Just don't bank at BoA ... ever. BoA is banned!

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keepher
July 8, 2009 1:45 PM
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The mega banks that helped sink our economy and could care a flip about middle America is exactly the reason I search out the small local banks. If I have a problem I don't have to provide my blood type to get help or for them to fix an error.

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Suaveydavey
July 8, 2009 1:49 PM
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In the words of J. Walter Weatherman, \"And that's why you don't open accounts with Bank of America.\"

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1 replies
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Justyn Buske
July 8, 2009 5:36 PM
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@Suaveydavey: you, sir, win one internet. congratulations.

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thesadtomato
July 8, 2009 1:50 PM
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This address thing is just bogus. I recently moved and before I had officially gotten my new address I applied for a store card to get a discount on new furniture for my new place. (I know, I know; I paid it off at the end of the month.)

When I applied, since I was giving them a new and ostensibly unverifiable address, they put me on the phone with a service agent who asked me a series of questions to verify my identity. That way, no matter where I ask them to send my bill they know it's me who applied and asked the bill to be sent. Why can't BOA do something like this online?

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Brian James Schend
July 8, 2009 2:02 PM
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Note how the business media blames the Merril-Lynch acquisition for BofA's problems. They never seem to make the connection between a company's business struggles and how they treat their customers.

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korybing
July 8, 2009 2:06 PM
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Jeeze, I cannot believe what these banks can get away with. It's because of stories like these that I am wary of opening an account with a big bank like Bank of America. I've only used local or regional banks, and I haven't had any problems yet (although now that I typed that I'm sure something horrible will happen to my account any minute now).

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maddypilar
July 8, 2009 2:20 PM
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I tried to open my accounts with Citibank online several years ago. It was a mess. After much back and forth I ended up opening them in person. The Citibank employee who helped me that day said basically the same thing, \"That's why you don't open accounts online.\"
At the time I thought, \"Great, then they should stop pretending they provide that service.\"

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mbz32190
July 8, 2009 2:25 PM
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Not blaming the OP, but if you are living outside philly (assuming one of the suburbs), why would you ever open up with Bank of America? They have very few branches compared to TD or PNC, which have branches on almost every corner.

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Stephanie Mabry
July 8, 2009 2:42 PM
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I must be the weirdo, but I've NEVER had ANY problems with Bank of America. I've opened several accounts online (though admittedly they were all after I had my first account with them) without any problems, and certainly without ever having to go to the branch. Checking, savings, two credit cards, and several CDs later...I'm a big fan of BofA. :P

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jaya9581
July 8, 2009 6:11 PM
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@Stephanie Mabry: I've never had any real problems with them, either. I also opened my account online (though we just have checking). BofA even delivered on the free $50 for opening online that they advertised. I do watch them like a hawk, though.

That said, I highly dislike how they so obviously post transactions highest to lowest. Wells Fargo never pulled that crap on me; unfortunately, we don't have them back in MA.

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jc364
July 8, 2009 2:49 PM
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BoA hasn't figured out its own policies yet regarding online banking. Once I tried to change my billing address for my debit card, only to receive a letter stating that the change was declined for security concerns. My response was \"why even have the ability to change the address online if you will just decline it later for 'security concerns'? Isn't that just a waste of everyone's time?\" But of course, I got a generic response in an email from customer support.

Luckily, no other major problems though. Guess I'm one of the few lucky ones.

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tbonekatz
July 8, 2009 2:51 PM
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Chris says he received checks for an account he didn't know about from a bank in a town he'd never been to. But he used the checks anyway. Why would you attempt to use an account you know nothing about?

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3 replies
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hedonia
July 9, 2009 11:54 AM
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@tbonekatz: I think he assumed, since they had his name on them, and since he had a BoA account, that they were checks from the checking account that he actually had, that had money in it.

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tbonekatz
July 8, 2009 2:55 PM
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@tbonekatz:
Or did he not know the checks were from a second account when he got them? I'm not clear on that. I always verify that the account number on my new checks match my actual account number.

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Anonymous
July 9, 2009 2:20 AM
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@tbonekatz: The way I read it, he recieved some BoA checks, and assuming it was for his regular account, used them. When they bounced because they were actually attached to an account he didn't even know existed, they charged him for the bounced checks.

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SacraBos
July 8, 2009 2:57 PM
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Small Claims Court. Take them to SMC for these silly \"fees\" and get them back. Especially the guy that was charged $75 overdraft when there was funds in the account.

Also, find out who regulates banking in your state and file a complaint there about this rip-off of fees. It's absurd they would cause charge you an overdraft because they are freezing you out of YOUR CASH.

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JGBrock
July 8, 2009 2:58 PM
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One thing to note is that the Email to the CEO seems to work. While I was out of town, my daughter accidently overdrafted her account by 5 dollars for one day. BOA decided that that was a 135 dollar mistake. I called and asked that it be refunded (that is a lot of money to a college student) and they refused. The local bank manager said that, if we had come to her first, she would have reversed the charge but, because we called the customer service line first, there was nothing that she could do.


Finally, I got a list of executive email addresses here and sent out a mass email complaint. The money was refunded 2 hours later.


We closed all of our accounts there anyway.

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trujunglist
July 8, 2009 8:13 PM
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@JGBrock:

That was your own fault (well, your daughters) and they went the extra mile for you as far as refunding your money is concerned, but you closed the account anyway? I realize that overdraft fees are crazy, but you DID overdraft didn't you, and you knew there would be a penalty for it, didn't you?
OK...

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Adrienne Willis
July 8, 2009 9:10 PM
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@trujunglist: not a $135.00 mistake. Lets be reasonable here.

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supercereal
July 8, 2009 10:12 PM
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@Adrienne Willis: Hey, if you agree to it when you open an account then it's your own fault.

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Robert Giambrone
July 8, 2009 3:00 PM
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Sorry Wayne it's called the Patriot Act. In case you were unaware back in 2001 some terrorist bombed the WTC, Pentagon and even a field in PA with our own commercial jets. Later Bush signed the Patriot Act into effect. Most of the terrorist had banking accounts here in the US so today as a result and to protect everyone they need to verify some things. one of which is an addresses. Wayne unfortunately didn't have one of those. Wayne was staying at a relatives apt. and was trying to open a banking account. Bank of America was only doing what they need to do. It's not a BOA thing, it's not even a banking thing its a matter of protecting the US and its citizens. Wayne didn't have an address, nothing could be verified so what really should have been expected. If Wayne happened to be a terrorist and BOA just opened the account anyway wouldn't things look a little worse in that case. Wayne had just opened an account and 2 business days later with withdrawing funds from it. Wayne is now complaining and I understand his frustration but BOA was only doing what they are legally bound to do. All Wayne had was a cellular bill which is not a utility bill and in my own opinion looks shadier than if you had nothing at all. You are required to provide some simple things to open an account a name, addres / tax id and an ADDRESS. Wayne did not have an address. That is a crucial element to open anything financial today and everyone should know this, no exceptions. Protecting the USA and all it's citizens is the real winner here. Sorry to hear that Wayne had to learn this first hand.

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notgoodenough
July 9, 2009 5:22 AM
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@Robert Giambrone:
The USA really needs to move on from 9/11 and stop blaming the patriot act for every nasty business transaction that takes place. Companies are taking advantage of this piece of history and ripping people off blind, and getting away with it. \"Patriot act\" \"Patriot act\" \"Patriot act\". It's very obvious to the rest of civilisation that if it is said enough times to deflect blame then Americans will suck it up. Toughen the Fuck up Americans and move on. It's ancient history.

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trujunglist
July 8, 2009 8:16 PM
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@Robert Giambrone:

You can't get a fucking cell phone without all of the above unless it's prepaid or something, and if he's receiving a bill, then it's definitely not prepaid. How is land line phone service a utility by cell service is not? And then there's the whole \"you have to sign the lease to stay in the apartment\" thing that every single apartment complex in the history of ever requires.
Stop wrapping shit up in the BS protect America from terrorists excuse and you'll find out the real problem here is B of A.

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outlulz
July 8, 2009 4:01 PM
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@Robert Giambrone: Wayne signed documents with the leasing office of an apartment stating he was living there. For all intents and purpose that is his address. It's no different that having a relative living with you in an apartment that doesn't pay the bills. All BoA should have needed was a copy of the paperwork from the leasing office that shows that Wayne was living at that address.

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SteveZim1017
July 8, 2009 3:55 PM
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@Robert Giambrone: Wow, thats a huge mouthful of crap there...


yes the patriot act requires banks to gather
1.name
2.date of birth
3.address
4.identification #


however the problem falls into how BofA precesses this. The Patriot Act leaves the verification of address process up to the bank's discretion. Forcing a customer to provide 2 proofs of residency in the form of a utility bill, leasing agreement would mean that ANY person living with family would not be allowed to have a checking account EVER! and most banks do not require this.


Also the fact that BofA closes an account without first notifying the customer and then charging them fees is outlandish. If you are going to require said documentation thats fine, but don't allow an account to be opened without it then. If that means not being able to have an online account opening system then so be it. They can't have it both ways


oh and if you think thats what BofA was legally bound to do, then maybe you should READ the Patriot Act before going all overly-patriotic on the OP.

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SJPadbury
July 8, 2009 3:54 PM
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@Robert Giambrone:
No, BoA might have been bound to verify addresses and refuse accounts that don't match, but blatantly grabbing money for no reason other than you were dumb enough to try to do business with them is just plain wrong, and wrapping it up in the BS that is the Patriot Act doesn't excuse it.

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Swearengen
July 8, 2009 3:00 PM
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I had a similar issue with Citibank. I opened a checking account online. They sent me checks. I don't write checks that often, so I didn't write one until 6 months later. I then wrote a check for my rent, and a few days later my landlord calls me up to call me a deadbeat. I call Citibank to find out why the check bounced, considering I had a few grand in the account. They looked into it and told me that I needed to activate the check writing feature of my online checking account. What?! The entire point of having a checking account is to write checks. If I set up the checking account, why would I have to separately activate the check writing feature?!

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Corporate_guy
July 8, 2009 3:12 PM
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I wonder if this is the real culprit. The consumerist should email all the people who had problems and find out if they opened the accounts online or in the store. It would be interesting to know if all the people with problems opened the accounts online.

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Eyebrows McGee (now with more baby!)
July 8, 2009 3:18 PM
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BofA keeps bouncing me from online access to my account. And when I call to do things by phone, they remind me I could be using the internet instead of tying up their call centers. Maddening. When I try to call and get online set back up, they'll tell me I'm not an authorized user on the account. (Untrue.) So then my husband has to call. The variously assure him I'm an authorized user or that it's a joint account, and I can now call and deal with customer service and get online access reset. So I call, and they tell me I'm not an authorized user on the account. (So my husband tries to set up online access, and I get booted from access again in three weeks.)

It's like a mobius strip of craptacular runaround.

(And to preempt: we're with BofA because they keep buying our accounts. We've fled repeatedly but they bought our longest-open, highest-limit credit card and we don't want to get rid of it. They've also had data breaches on it like six times in three years, so they're constantly changing the number, which makes me crazy, since I like to have my number memorized for ease of online shopping.)

Incidentally, I worked at BofA one summer in college, and they were actually a great employer. (I was in the support services at a corporate office, not a teller or anything.) I would totally encourage people to work there. I just won't bank there.

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HungryMohican
July 8, 2009 3:19 PM
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Could this just be their lame attempt to comply with the Red Flags Rule?
One of the \"flags\" is customer addresses that don't match and/or changes of address combined with requests for goods or services. (I know it is still ridiculous that BofA sent checks to the new addresses).

FTC Red Flags Rule: [www.ftc.gov]

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johnva
July 8, 2009 3:59 PM
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@HungryMohican: Don't \"match\" what? What address are they comparing it to? The one on a credit report? Because those are frequently wrong.

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Travis Ramsey
July 8, 2009 3:47 PM
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I blame it on Tony Stark its his fault for corporate america being total jackasses

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Bryan Fernandez
July 8, 2009 3:54 PM
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When I was heading out to Europe, I gave BofA heads up that I will be gone and using my card overseas. I thought \"well, that's that\". Guess what happened when I tried to use my card once I was in Europe? They froze my account because my purchase was done overseas. I had to spend $40 on phone calls and re-arranged my vacation plans so I can deal with these TARP-sucking bankers. Because of the time zone difference I can only call customer service at odd hours in Europe.
/end rant

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Triterion
July 8, 2009 6:57 PM
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@Bryan Fernandez: They did that to me when I took a trip to Vegas. The CSR told me have a giant computer algorithm that tracks where you make your purchases and if one of them isnt normal BLAM they freeze your account- they don't try call you or warn you at all. It was at that moment that I decided i needed to Get The F*(< Out of there. The added awesome thing is that when I called to get it unfrozen they said they did unfreeze it, but then I tried it for two more days and then called them back and a different CSR said she sees where the previous CSR \"tried to unfreeze it, but didn't actually do it.\" LOL so st00pid

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tbax929
July 8, 2009 10:08 PM
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@Newman!!!!:
They did that to me when I was moving across the country. They said my purchases were suspicious because they were happening in multiple states. Instead of just calling my cell phone (they had the number b/c it was the only number I used with them), they just shut off my card. I found out when a motel room charge was declined. Thanks, BOA.

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halcyondays
July 8, 2009 4:00 PM
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I bank at a local bank and a credit union. I'll never understand why anyone would use Bank of America, they are so customer-unfriendly.

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ShrikirtiHaele
July 8, 2009 4:58 PM
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a banker at chase told me the same thing once.

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Anonymous
July 8, 2009 5:38 PM
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After reading of the tactics used by B of A to shake down their customers, my first thought was that Bank of America was originally called Bank of Italy--maybe it's the Mob running the business! They sure know how to put the screws to you.

But of course I jest. And in hopes of avoiding a hailstorm of abuse from 50% of Americans whose surnames end in a vowel, I would just like to say that I am half Italian myself. (Well, my dad considers himself to be half Italian and half Sicilian, but we don't need to get into that here.)

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sybann
July 8, 2009 6:25 PM
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BA has my checking and my home equity line... BUT when they offered a credit card and I applied they then turned me down flat.


I have a platinum Amex (as well as others) and over 15k in credit and own my own (3rd) home. They suck. I'd have switched banks if I thought any of the rest were actually better.

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Anonymous
July 8, 2009 7:04 PM
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Sometimes online vs. in person does make a difference. When I opened my account at Regions two months ago, the online app said it couldn't verify some of my personal information (most likely my address since I'd just moved). So the next day, I walked down to the local branch and had an account set up within an hour and no problems. That said, after these stories I'll never open an account with BoA...there are plenty of other banks/credit unions out there. And as far as customer friendliness, nothing beats a local credit union.

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PLATTWORX
July 8, 2009 7:09 PM
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I am not a huge fan of big banks, but I have opened accounts online with Bank of America, I have closed accounts online with Bank of America, I have had incorrect or odd fees INSTANTLY credited with a sincere apology to few times it's happened in the last 6 years and never had a problem.


Why are so many people have so much trouble with Bank of America? Could it be partly how they handled it? What state they live it? I am scratching my head. Bank of America is huge, but never really give me trouble. I even just took out a mortgage with them and it went just as planned. Odd.

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Mozoltov, motherfucker
July 8, 2009 10:07 PM
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I didn't get banned, but someone in SanFran had the same account number as me. Don't know hot the hell that happened.

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spikespeigel
July 9, 2009 1:26 AM
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I'm keeping my fingers crossed that the same thing doesn't happen at Chase since WaMu's starting to phase into them this month.

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varro
July 10, 2009 7:03 AM
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@spikespeigel: Watch out for Chase - they've already started down the path of \"nothing for the piddling depositor, everything for the executives\" with their Indian call center that isn't open 24 hours and their putting holds on my paychecks.

Bye-bye Chase, hello credit union!

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Gragorin
July 9, 2009 10:26 PM
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Hmm, I haven't had that many problems with BoA, maybe because I'm in California and all. As it stands now, all of my BoA stuff from my accounts, savings and credit cards is sent to a Box at a mailbox place which is obviously not my living address which I give out to nobody, period.

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Anonymous
July 9, 2009 10:48 PM
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Giambrone must work for BofA's corporate PR clone department. Bank of America has a couple dozen different scams for tying up customers' money so they can't access it. The reason is that they use the money for overnight trading and make hundreds of millions of dollars a year on this HUGE scam they're pulling.

It's very simple actually. If they have exclusive access to your funds and you can't withdraw them for an identifiable period of time, & BofA KNOWS how much they have to use for overnight trading--ALL based on your deposit funds that you can't touch.

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Steele
July 10, 2009 3:45 PM
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BoA pimps for illegal immigrant accounts, but gives a valid customer a hard time due to their poor accounting and terms. I guess my opinion is this, any bank that does not want my business, I don't need to give my business to, because there are many more that will be more than happy to open an account for me. And the lesson here is that when dealing with banks, you should try to do everything face to face when dealing with money. This includes depositing a check inside the bank (not via an atm although direct deposit is a better option) and opening an account (not online). If they remind you that you can do it over the phone or online, tell them you as a customer have a right to do it the way you feel most comfortable. If they don't like it, find another bank. Money is money and banks are banks, and banks like your money. They like to hold your money and charge you fees. They don't like having to pay for something and love it when you have to pay them. While an EECB may rectify issues, you as a customer should not have to go the extra mile with your complaint to get it fixed. That is poor customer service, poor management, and plain and simple bad business.

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grassrootsprogressive
July 11, 2009 4:44 AM
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Is that Rev. Billy in the picture?

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Anonymous
July 15, 2009 5:42 PM
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I would be curious to see the original business plan that dictates the $60 research fee. This is obviously above recoup of someones time to look at two addresses and see that they do not match. So i wonder what analysis was done on the profitability of being able to take advantage of this fee opportunity vs. the projected profitability of the applicant based on risk history and avg balance. Is there now in place instruction to push applications through that can be Denied after the funding has been received that profit can be assessed.

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greeneyedlady
November 29, 2009 7:39 PM
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sroemerm; bank of assholes did the same thing to me. and I went to a federal credit union; I no longer deal with banks. I was contacted by bofa about opening a business and corporate account. I told them that after the way that I was treated and the way they took my money, there is no way in west hell would I ever deal with them. I do not take ANYTHING from bofa for my business. i do not accept their checks, debit or credic cards etc.

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