Recently I wrote into popchips, a new brand of potato chips I had the joy of trying several months ago. It was a simple letter, just saying thanks and how much I enjoyed their product. Within hours I got a personal response from the CEO, not only thanking me for my letter, but also offering to arrange an in person meeting with their NYC marketing manager so we could discuss any ideas I might have. As someone who was hoping for a coupon, I was flabbergasted. I just got out of meeting with Whitney, the marketing manager, who presented me with a huge box full of popchips bags and graciously offered to provide snacks and supplies to a weekly pub trivia night I host. And all I did was write a fan letter To say popchips knows how to care for their customers is an understatement. I just wanted to share with the world how wonderfully happy this company has made me.
Perhaps this attention was because Karen happens to live in New York, or that was just one heck of a fan e-mail she sent. Either way, that's how you turn happy customers into lots and lots of free publicity.
]]>I demand this become an industry norm.
]]>I signed up for it even though I've never bought from Zappos, just in case.
The worst thing that will happen is that they'll find some way to weasel out of it and I'll just... not buy whatever shoes I was going to buy. No big loss.
]]>Wow. If that's how they treat their customers, I'll throw them a buck just out of curiosity!
]]>It sometimes has bits of corn in it for extra nutrients.
]]>Nothing improves customer service like a nice rack...
]]>To be fair, he did have at least one positive review on the item.
Any positive reviews on your logs? Extra rich flavour?
]]>Most of them are fine with me. I don't expect much out of the companies. As long as the food tastes good, I don't end up getting sick or dying from it, and it's not too overpriced. That's all I want.
]]>@chazon64: Every Target near me has them. NC.
]]>Order them here:
]]>They are too salty for me. Great customer service thought, might just make me buy some for my summer bbqs.
]]>Okay, I just bought some at my health food store. $1.29 for a .3 oz bag.
Meh.
The BBQ flavor tastes more than a little synthetic. So does the salt and pepper flavor. My mouth hurts.
I'd rather eat an Utz potato chip.
]]>Every time I've tried them (regardless of brand), the salt is abrasive to my mouth, and having vinegar around that is just bad news. After just a handful of chips, my mouth feels injured and on fire.
]]>@chazon64:
They sell them on Amazon.com.
]]>*thumbs up for twophrasebark*
]]>Stuff like this helps.
]]>Thirded. I was just at Whole Foods and bought two bags because of this post. They're really fucking good, too. I tried the Salt and Pepper flavor in the store and was really impressed.
]]>Shut your gosh darn meaty fried mouth! >8C Keep them coming, I say!
]]>@Manraysky: My dad makes chips in the microwave. Maybe he can market that idea to them.
]]>@CheritaChen: I live in Wisconsin, and the brand for those kinds of flavors around here is Old Dutch. Their dill pickle chips are my absolute favorite kind, and their ketchup ones are not far behind.
]]>I can't buy them in here in Stupidville! I have to go on Amazon!
Figures.
]]>Works by putting it under extreme pressure and heat, then releasing it. Water turns to superheated steam and cooks the food.
Cheetos are done this way too, just for one example.
]]>AND they're tasty.
Win-Win!
]]>@eightfifteen: free overnight shipping?
]]>@henwy: burn down the factory!
]]>I never noticed these chips before, but I have to stop at Whole Foods this weekend for something else, so I'll see if they've got them.
]]>Lets see....they answered your question and gave you a coupon. Those rat bastards. How dare they? WTF?
]]>err, better = letter
]]>That's just stupid. Why don't you offer to eat my poop. I promise I'll handwrite you a thank you better and only charge you $1 a log.
Hell, at least _try_ the item first before you go all fangirl on them.
]]>Frankly, I wouldn't trust a company like this. It makes me wonder what sort of mickey-mouse outfit is it that their CEO has the time to do something like this. Maybe their quality control officer is equally lax and busy playing mafia wars on facebook.
]]>My husband picks these up yesterday at costco but we hadnt tried them yet. Guess Ill have to pop them open during the Wings game and enjoy with my Dublin Dr Pepper(just found of a local source of this cane sugar soda goodness)
]]>I once wrote a message to Icee telling them how much I liked their drinks, and how I thought their website was cooler than the one 7-11 set up for the Slurpee. Their feedback form asked for my address.
A week later a box arrived at my home with all sorts of free Icee merchandise. I was impressed.
]]>I would like to comment, being the owner of Bland & Oily Chips™.
Our customers have indicated that they prefer bland automated responses to emails written to our company. We know this because we never hear from them again.
We also have pride ourselves on our committment to helping the current economic climate by making our bags larger, but with less chips.
Finally, a real potato chip is oily and tastes like it was made with low-grade potatoes produced by massive agricultural corporations that receive large subsidies from the government.
As the CEO of Bland & Oily Chips™, I urge you to not patronize Popchips.
John Bland
]]>@pecan 3.14159265: I LOL'ed my right butt cheek off.
]]>@starrion: omg baconsalt!
]]>Impressive. The marketing-Fu is strong with this one.
I have never heard of them. Now I have and have a "positive" brand image.
The only other brand that I have heard doing something like this is Baconsalt.
]]>nom nom nom.
]]>Brilliant!
]]>That is all.
Although, nothing's worse than Salt and Vinegar chips.
]]>Yeah, I've had Herr's. They're nasty. Not at all a real Canadian ketchup potato chip experience.
]]>Now I gotta run to Target to see if I can find some.
]]>@Canino: I wonder if they have large bags that are more reasonable? I know a lot of small bags of chips are 99cents so $2 doesn't seem unreasonable for bad ass chips.
]]>@craptastico: check that, it's Herr's. they even have a tie in with heinz
]]>You know, they are like the Zappos of the chip world...
]]>@Rick Silver: Who cares about Cape Cod? We have Popchips!
]]>...fine then. No insulin or light bulbs for you! :D
]]>@laserjobs: we've had ketchup chips for a few years. one of the big companies makes them, i can't remember which but i'm thinking lay's
]]>I might try them if I come across them, but they look to be kind of expensive. Amazon price is over $2 for a big ol' whopping 3 oz. bag (when you buy 12 bags).
]]>@laserjobs: Dill pickle & ketchup chips are already available in the USA.
popchips needs to get a buffalo wing & ranch chip in the mix.
]]>@laserjobs: we already have the dill, now I want all dressed
]]>Add me to the people who have been hypnotized by good service into contributing at least one purchase to their bottom line.
]]>@davere: Seriously?
I am never eating Baked Lays again. Popchips for life, and I've not even tried them yet...
]]>HELLS YEAH. They sell them at the big box company I work for (I don't work the retail side). 20% employee discount here I coooooome lol.
I have to go to the store today anyway. I shall be picking up some Popchips!
]]>@TinkishDelight: At the very least I'll pass them on to my sister who has 2 young boys and occasionally a youth soccer team to feed.
]]>I don't even like potato chips but I'm definitely going to check these out on my way home today.
]]>I just told my husband to pick some up when he goes to that store tomorrow.
So there you have it: the OP just got them a sale.
]]>Or at least, that's how the bag explains it.
I think I've seen them at Target.
]]>While on a chip high, I went to their site and sent them a short fan email not expecting anything in return other than a "thanks!" email. To my surprise I also got a personalized reply a couple of hours later asking me for my address to send me some coupons.
I replied with my address and a few days later I received several coupons for free bags, and more impressive, a handwritten note commenting on a couple personal details I had added on the email.
This company not only gets it, but their product is truly great.
]]>@shepd: Please keep Canadian inventions in Canada. We don't need ketchup and dill pickle chips in the USA.
]]>"Never fried, never baked"? Are they raw? Sun dried? I'm going to have to buy some to find out!
]]>That is all.
]]>And they are damn good too
]]>