var json_comments = new Array("
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coan_net
June 19, 2009 12:27 AM
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Cool!

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henwy
June 19, 2009 12:30 AM
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I supposed it's too much to hope that upon seeing the movie she was so invigorated she's no longer dying? I haven't read the article to find out but there would be a really nice pixaresque ending.

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logicalnoise
June 19, 2009 1:34 PM
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@henwy: the problem is she couldn't even see it, her pain spasms kept her eyes closed most of the time and her mother provided a visual narration. I'm sure this was something Pixar was honored to do.

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johnmc
June 19, 2009 11:54 AM
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@henwy: Well, I guess in the most technical sense, she's no longer dying.

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Framling
June 19, 2009 6:42 PM
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@johnmc: I almost started crying when I first read this article this morning, it was so bittersweet.


But I gotta admit, I laughed at that.

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BytheSea
June 19, 2009 3:38 AM
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@henwy: Yes, dear. She's all better now.

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Megalomania
June 19, 2009 1:58 AM
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@henwy: spoiler alert: Colby was a movie buff.

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Charlotte Rae's Web
June 19, 2009 12:34 AM
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@henwy: The article will break your heart about 10x times.

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_NARC_
June 19, 2009 1:13 PM
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@Charlotte Rae's Web: Damn these articles that make my allergies act up. Make my eyes water something fierce...

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mariospants
June 20, 2009 1:03 AM
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@_NARC_: Yeah, my allergies were acting up like crazy during that story, too. It's shocking to think that someone so young could die so quickly of cancer. It's the 21st Century, we ought to be doing better than this.

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wvFrugan
June 19, 2009 12:31 AM
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You know it's funny, when a business behaves as a human being, you really don't mind giving them a little business & can overlook the occasional mistake or defect that occurs. It works both ways, so props to them for being a person.

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3 replies
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korybing
June 19, 2009 3:41 PM
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@wvFrugan: I've never understood companies that act like jerks to their customers, because stories about them acting above and beyond for the sake of just being freakin' nice ALWAYS makes me want to do business with them. You'd think that would just be good business sense? I guess it's not always practical, though.

I've always admired Pixar for seeming like a company run by genuinely nice people, and this just makes me like them more.

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wvFrugan
June 19, 2009 1:07 AM
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@wvFrugan:
Funny, I didn't know that Pixar was part of Disney when I wrote the above, but while writing that I was thinking of how I don't mind Disney's high prices (IMO) quite as much since they seem to be fairly good to their employees (same sex benefits, etc.). Interesting how corporate culture is just like a person's voice or personality, people know & can tell.

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catastrophegirl chooses not to fly
June 19, 2009 1:24 AM
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@wvFrugan: honestly, for the frontline employees [cast members] the pay sucks and the insurance benefits aren't great [but better than a lot of places]
but i stuck with it for 7 years for two reasons :

#1 i was encouraged to treat people well and do the right thing

#2 it looks marvelous on a resume

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wvFrugan
June 19, 2009 2:36 AM
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@catastrophegirl - brand new homeowner:
Alas, my last shred of hope that corporate human decency may exist is shattered.

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catastrophegirl chooses not to fly
June 19, 2009 4:33 AM
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@wvFrugan: hey now, as i said - we were actually encouraged to do the right thing and treat people well.

i was working in one of the retail locations one day, everybody else had called out so it was just me for a few hours covering a gap until the next shift came in. it was a saturday afternoon and a complete madhouse - it was all i could do to ring people up and bag items so the store was wrecked and messy.
i looked out the side of the store [giant windows of course] and realized that the vice president of the division [at the time, Art Levitt] was sitting on a bench watching the store. in khaki shorts and a hawaiian shirt, obviously on his day off.
the first thought in my head was that the store was a mess and i was going to catch hell later when he mentioned it to my boss.
imagine my surprise when he came in the store and started straightening up the plush and t shirts. then he went and got my boss out of the back and told him what a good job i was doing. and made my boss stay out there with me until the next shift showed up.

the corporate types there aren't all evil. and the letter he wrote to me saying what a good job i was doing is one of the reasons i currently make 4 times what i was making then with my current employer.

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pmcpa4
June 19, 2009 12:31 AM
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this is once again, Disney showing the world that they are not customers, they are Guests! Way to go Disney/Pixar!

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kingmanic
June 19, 2009 7:05 PM
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@pmcpa4:
Pixar != Disney. Pixar is a subsidiary of Disney who used to be a separate company with a separate corporate culture. I think Disney would have done the same thing but Pixar as a company behaves differently from Disney as a company.

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Joshua Willis
June 19, 2009 12:31 AM
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VERY cool. Wish I knew who all at Pixar was responsible for this. They defiantly deserve recognition (and some free drinks on me if they're in SF).

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5 replies
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Mythandros
June 19, 2009 4:30 PM
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@Joshua Willis: Is it wrong that I felt almost nothing after reading that story?


I do work in a call centre where sob stories are the norm, however.


Nonetheless, I have to respect and admire anyone willing to do something this compassionate and give of themselves as this wonderfull person did.


If they are ever in Vancouver, B.C I would also happily buy them a few rounds of drinks and say \"thank you\".

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KingPsyz
June 20, 2009 6:34 PM
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@Mythandros:
It's okay you don't have a soul, at least you're in the right job...

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RogueSophist
June 19, 2009 2:38 AM
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@Joshua Willis: \"I, sir, am appalled at the recognition you have given me, even if deserve it, which I may or may not. Good day. Now give me my drinks.\"

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Charlotte Rae's Web
June 19, 2009 12:32 AM
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Well I've had my cry for the evening after reading the little girl died seven hours after seeing the movie. Bless her little heart and her family.

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2 replies
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pecan 3.14159265
June 19, 2009 2:17 PM
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@LadySiren: Before? My coffee is now halfway filled with tears!

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Sheogorath
June 19, 2009 12:41 AM
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I admit, I sniffled a bit.

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kepler11
June 19, 2009 12:44 AM
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Kudos to Pixar for doing this. But to those who will ask, well why can't other businesses be like this (e.g. like the airline leg-surgery story), there are several differences.

1. Pixar makes money like crazy, and has creatively-tasked employees for whom personal acts of kindness in one-time-situations are also easy to materialize because it costs them essentially no money.
2. all that's required is for one employee to bring a DVD to a sick child's room
3. Pixar does not have to serve 10,000 people per day
4. Pixar doesn't get affected by weather, flight cancellations, people yelling at them with unreasonable expectations.

An airline can't bring a dying child a DVD like Pixar can. The most it can do consistently is arrive on-time, safely, and for even that they will get complained about.

People will always love Pixar, because it's their job to make people happy. And they will hate airlines, because the best airlines can do nowadays is not make you unhappy.

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jenjen
June 19, 2009 2:37 PM
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@kepler11: I agree with this. I think a culture of giving employees some freedom has a big part, letting people know that so long as it doesn't represent an outlandish cost or drain on other services, it's OK to deviate from the rulebook to make someone's day. I think another factor here is that the request was outside the norm for Pixar. It's a request that makes you sit up and take notice and think precisely BECAUSE it's not a business as usual request. Look at what happened with the parents' previous attempt to get their daughter to the movie - they couldn't get a wheelchair from a company whose business is hospice. The fact the girl was dying was of no special notice to a business whose clients are all dying, so they didn't have that attention-stopper.

Where I disagree a bit is the case of airlines and other businesses who do have to serve a lot of people. Most \"transactions\" go smoothly and require no extra attention but when someone does need something extra that steps outside the norm, that should trigger a \"what can we do here\" response, not \"the rule is\" response. It doesn't have to cost a lot of money to operate that way, and the buzz it creates about your business is priceless.

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korybing
June 19, 2009 3:46 PM
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@jenjen: exactly. I know a lot of big companies have regulations and rules for a reason, but if it's to the point where you can't do a simple act of kindness that is completely within your means because of some arbitrary rule that might cost you your job, then maybe it's time to start re-evaluating the company rules to allow exceptions.

I know the whole \"well if you give this person special treatment all these other people will demand special treatment too\" but I'd like to think that employees would be able to know the difference between someone who genuinely needs your help and someone who just wants to be treated special for no reason. That line is hard to see sometimes, though, and often it is just easier to say \"no\" to everybody and not have to worry about it.

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dialing_wand
June 19, 2009 1:15 AM
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@kepler11: While your points are well taken, let's not take away from a small detail of humanity when the world is obsessed with the giant strokes.

And while you're right to point that the Airlines (in particular) themselves can't do much, the individual employees can.

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XTC46
June 19, 2009 2:19 AM
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@dialing_wand: not always. Many employees are punished for doing things outside of procedure, and in many case their job is worth more than your happiness to them, so I dont blame them for doing what they are told.


@Duke_Newcombe: Im not blaming the OP at all, the post earlier about the knee sucked, the CSR did a poor job, but just becasue a company doesnt go above and beyond doesnt make them bad, it makes them standard. My point was that for the most part, people scream about terrible service when the reality is they expected too much and didnt get their way. That was not the case with the previously posted story (for the most part).

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AlexDitto
June 19, 2009 2:46 AM
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@xtc46 - thinksmarter on twitter: Wow, I have the feeling I'm feeding a troll, but seriously? I think you need to go back and read the other story again. \"Standard\" would have been being pushed to a different flight. Those people were not just treated with indifference, but were insulted (did you not read the part about the CSRs suggesting the man should have \"been more careful?\" That, in your view, that company was simply \"not going above and beyond...\" I cannot express how absurd that is.

This is a story of going above and beyond. What makes it truly remarkable is that it's NOT just a story about a company being \"mediocre\" and getting applauded for not being insulting, indecent, difficult, and rude.

Kudos, a thousand times, to Pixar. This is why their movies are filled with soul; because the people there care about the things they do.

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XTC46
June 19, 2009 3:32 AM
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@AlexDitto: Im not trolling at all. The airline in the story did a terrible job, I agreed with that, there isnt even a question about it. Even if the whole thing was a lie (which I dont think it is) being bumped from first class for no given reason, that would be enough for it to be bad service.


My point is, that speaking as someone who has worked in customer service in many roles since I was 14, and still works with clients on a daily basis (as a systems administrator now and doing IT consulting), most complaints are caused by customers having the wrong expectations, (this could be the fault of the company or the customer and varies) or thinking they are special when they are not. The easiest way to prevent this is to set proper expectations, and be consistant. When you break procedure and allow small things, it changes the customers expectations, and I can tell you that one of the most irritating things I hear is \"but employeeX let me do this last time\". Now the customer is mad becasue their expectations are higher than what they should be, becasue an exception was made last time. Now, there are times that people can just help each other out, absolutely, but when it comes to large scale businesses, you have to be very careful, since those exceptions can come back to bite you in the form of stories where companies are awful becasue they arent \"human\" and didnt make that simple exception for a customer in need.

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EinhornIsAMan!
June 19, 2009 3:14 AM
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@AlexDitto: You're new around here if you think that post was trolling.

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XTC46
June 19, 2009 12:57 AM
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@kepler11: I agree. Most businesses cannot flex they way companies like this can, especially for non-extraordinary circumstances.


Being on a later flight IS NOT going to kill you, it sucks, and a hassel, but not death. And even if it were life and death, your emergencies are not always going to be more important then the combined convience of the 200 other people you might effect. Most people are just really selfish.

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SonalStevenson
June 21, 2009 4:14 AM
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@xtc46 - thinksmarter on twitter: \"And even if it were life and death, your emergencies are not always going to be more important then the combined convience of the 200 other people you might effect. Most people are just really selfish.\"

Um, I'm pretty sure that, at least in terms of ethics, saving a life would be worth inconveniencing the other passengers. I certainly would never want someone to die because I was too cold-hearted and uncaring to privilege my convenience over the existence of someone else's child/parent/sibling/partner/friend.

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Duke_Newcombe sez íViva la Revolucion de Chihuahua!
June 19, 2009 1:08 AM
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@xtc46 - thinksmarter on twitter: Wow...two \"blame the OP\" comments--from a whole 'nother thread!! Mr. Arpey pays on time, does he?

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EinhornIsAMan!
June 19, 2009 3:13 AM
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@Duke_Newcombe: Learn how to read. He/She wasn't blaming the OP, he was just presenting an interesting insight on the nature of the company. Of course what Pixar did was wonderful and touching. But they do exist to be creative and make those fuzzy, feel good movies. They went above and beyond, but this shouldn't be used to inflate expectations, and people shouldn't say \"if only company x...yadda yadda.\" If Pixar employees dealt with surly stressed people all day they'd be annoying jackasses too.

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MisterE
June 19, 2009 12:48 AM
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KUDOS TO PIXAR. For once, I'm glad to see some uncommon decency from a company employee who was empowered to help.

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Preyfar
June 19, 2009 12:48 AM
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Man, I've NEVER cried at a story like this. Not ever. I don't consider myself and emotional dude, I don't, but... Damn. :( Just... damn.

That's one of the happiest, saddest stories I think I've ever read.

Pass the tissues.

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4 replies
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Jesse
June 19, 2009 2:00 PM
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@Preyfar:


Up was one of the happiest and most emotionally riveting movies I have ever seen. This story is only a fitting tribute.

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hamburglar
June 19, 2009 12:47 PM
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@Preyfar: Same here, man. Then I went and woke up my wife and told her about it and made her cry too.

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your new nemesis
June 19, 2009 1:51 AM
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@Preyfar: It's these kind of stories that sort give a glimmer of hope for humanity, both on the individual level and the collective. I may go see this movie now, despite having no interest to actually see it.

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YOXIM
June 19, 2009 12:50 AM
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Why couldn't they just download the damn movie? Seems a lot easier than cold calling Pixar / Disney. And that really sucks about the little girl dying man. It's sad to hear about anyone dying let alone a young child who never really got the chance to experience life to begin with...Sucks...

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Framling
June 19, 2009 6:48 PM
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@YOXIM: I'm not big into downloading movies in the first place, but this story has pretty much guaranteed that not only will I be seeing every movie Pixar releases in the theater at least once, i'll be getting the DVD as well.


I believe in rewarding this kind of behavior. This is two or three steps above and beyond \"Above and Beyond.\"

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XTC46
June 19, 2009 2:20 AM
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@YOXIM: 1. Its illegal 2. not every knows how to. 3. why not try a legal method first?

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Rachacha
June 19, 2009 2:36 AM
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@xtc46 - thinksmarter on twitter: 4. It would have taken 7 hours to download and the child would have died before the end of the movie.

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YOXIM
June 19, 2009 3:35 AM
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@Rachacha: Actually, since the person with the DVD didn't come out to their house till next day, a download would have still been quicker. :D And it only takes seven hours if you're on dial-up.

As for the quality of the download, yes, cam recordings suck, but a lot of movies can be downloaded in DVD quality while they're still in theaters. A lot of studios send out screner DVDs, which are in turn ripped and shared.

But that's all besides the point. I was simply surprised they didn't give downloading a shot seeing as time was of the essence. I'm just glad they managed to get ahold of Pixar and get the movie to the kid. What did she die from anyway?

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Balance_In_Life
June 19, 2009 5:14 AM
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@YOXIM: Guess you just don't get it. This poor little girl died from cancer. She was in such pain that she couldn't even keep her eyes open to watch the movie.

It's not the fact that it would have been easier to download it. As 20 to 30 somethings (maybe even some of you 40 somethings) we know how to download and maybe even de-code movies from torrents. However, i have friends that wouldn't even know how to get it done.

The point is that Pixar went OUT of their way to make this poor little girl's dream come true. They didn't have to do this. They didn't even have to care. However, they understand that the movies they create can play a very positive role in someone's life for a few hours. For this little girl it played a very positive roll in letting her pass happily.

This story (and next time... please read the story link) has not only helped a family with the hardest possible situation of losing a child but help that child be happy just one last time before passing.

So yeah, mom could have downloaded it and maybe it would have still made the little girl happy but having a huge company and almost a hero show up to your house with stuffed animals, books and toys like she wasn't about to die helped that little girl feel at peace one last time.

This story (not only made me tear up... damn you Consumerist...) has given me faith in mankind and made me even more of a rabid fan of Pixar's movies. What they did for this little girl... even this small gesture... was give her one of the happiest days of this child's life. And really... that's what matters.

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soulbarn
June 19, 2009 2:09 PM
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@Balance_In_Life:

Believe it or not, there are still some people who don't know how to download a movie.

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hills
June 19, 2009 12:54 AM
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@YOXIM: wow - um, because it's only in theaters? Not like they could run to Blockbuster....

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Coles_Law
June 19, 2009 1:04 AM
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@hillsrovey: Presumably somebody recorded it in theaters. However, the child's wish was not \"I want to see 'Up' as filmed by the creators of 'The Blair Witch Project', so that wouldn't work too well. As stated by others, kudos to Pixar.

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dialing_wand
June 19, 2009 1:18 AM
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@Coles_Law: And kudos for them making the attempt to see it outside the theater with Pixar's permission. It's could be easy to jump onto the \"well in this case the download is warranted\" bandwagon.

And in this case almost everyone wins, but in the saddest of ways.

Our hearts reach out to her family. From a bunch of Pixar fans to another.

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Parapraxis
June 19, 2009 12:55 AM
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I wonder if I could get Gumbel 2 Gumbel back on the air this way ...

(come on, I know at least one of your guys out there was thinking of that!)

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1 replies
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tgrwillki
June 19, 2009 2:45 AM
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@Parapraxis: I was, but I know that with as black as my soul already is, I didn't need any more bad karma coming my way.

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TCama
June 19, 2009 12:56 AM
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Pixar officials declined to comment on the story or name the employees involved.

Oh, come on.

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7 replies
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korybing
June 19, 2009 3:50 PM
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@TCama: Yeah, Pixar is being classy all the way around with this one. Doing something nice just to be nice and not shamelessly plug themselves and how nice they are, and as a side-effect they actually get more good PR than they would have if they had gone \"LOOK EVERYONE LOOK WHAT WE ARE DOING LOOOOOK ARE WE NOT AWESOME?\"

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seanhcalgary
June 19, 2009 1:44 AM
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@TCama: Are you high? That's the best part of this whole situation. They did the right thing because it was the right thing to do - not because it looks good.

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Duke_Newcombe sez íViva la Revolucion de Chihuahua!
June 19, 2009 1:11 AM
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@TCama: Now, what you see there is what used to be called \"class\". They don't want to shamelessly self-promote for making a little girl happy, or go out of their way to gain PR for it. That's what most companies had, before they started actually giving you the service you deserved, and shouting it from the rooftops like they were actually doing something spectacular, or \"greenwashing\" themselves with their faux embracing of whatever latest social phenomenon was the rage.

Keepin' it classy, Pixar. You rule!!

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ARP
June 19, 2009 4:24 PM
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@Duke_Newcombe: +1. Think about the companies that have awesome customer service, Zappos, Nordstoms, etc. They don't cry from the rooftops, \"We've got awesome customer service!\" No, they do it because its good for business and its the right thing to do. Eventually people notice and they get rewarded for doing what's right. In the old days (before the era of every good action being advertised), we called it \"Character\" or \"Class.\" It's a rare commodity in people and an even rarer commodity in companies.

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Badhatharry
June 19, 2009 1:09 AM
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@TCama: No, I like that. This is the family's business. If they want to talk to the press, that's their choice. This way it's not Pixar telling a story that's about how nice they are.

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Preyfar
June 19, 2009 1:02 AM
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@TCama: No, that's what makes this story so good, man. Pixar did what theyfelt was right, what they had to do. They're not publishing PRs, not saying \"Hey, look at us!\". They're keeping quiet.

When it came down it this was about granting a dying girl's wish... not getting publicity. The fact Pixar declined to comment amplifies the beauty of the story tenfold.

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pb5000
June 19, 2009 1:01 AM
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I just watched the Pixar story a few months ago and that's one stellar company. This situation just adds to that. I've helped out with Make a Wish and it's very rewarding.

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AppleAlex
June 19, 2009 1:08 AM
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well look at it this way

Apple has excellent customer service and was started by Steve Jobs

and so was pixar.....

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Saltillopunk
June 19, 2009 2:01 AM
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@AppleAlex: Actually, Pixar was a spin off group of George Lucas' ILM company. He sold it to Steve Jobs. Some rumors state the transaction was to slim assets his wife might get during their divorce. Admittedly, it was under Jobs in which the company grew into what it is today.

A big thumbs up to the company and the employee for their efforts.

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humphrmi
June 19, 2009 2:53 AM
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@Saltillopunk: In fact, Steve Jobs did a great job of getting out of John Lasseter's way and letting his creative people come up with the stories and make the movies. In other words, he didn't micro-manage them. Which is actually, from what I've heard, unlike how he runs Apple.

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Jim Topoleski
June 19, 2009 1:00 PM
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@humphrmi: Well thats how a GOOD CEO does it. Knows when to be at the forfront, knows when to step back.

Jobs was not an animation person, he loved it and loved the storytelling, but thats not his thing. Thus he let Lasseter make the decisions, which in the end basically allowed Pixar to reverse takeover Disney (while Disney bought them, Pixar took over everything related to Disney animation)

Apple on the otherhand is his thing, he knows it, he basically created it Woz being content to tinker and not make a business out of it. So in that situation his micromanagement isnt out of place, since thats his baby.

He is learning to step away though, and Apple has been doing well since he went on leave from the company.

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Waverly V Phillips
June 19, 2009 1:11 AM
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Way to go Pixar\\Disney. You see sometimes it's just the small things that count the most.

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HogwartsAlum
June 19, 2009 1:25 AM
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You just know that made her happy. It's such a small thing that they did, really, and it made her so happy. That's a great way to go.

It's the little things in life, not the \"big\" things, that matter.

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Kd McEntire
June 19, 2009 1:27 AM
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This is the best (and saddest) story I've read all day.
Pixar, you are awesome. Good job keeping it classy (by refusing to comment on your good deed).

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Shadowfire
June 19, 2009 1:33 AM
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I ah.... *sniff*... it's just my allergies. I swear.. *sniffle*

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4 replies
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Jabberkaty
June 19, 2009 4:21 PM
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@Shadowfire: Why's it got to be so dusty in here! *sniff*

I want my mom!

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pecan 3.14159265
June 19, 2009 2:14 PM
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@Shadowfire: When I grow up, I want to be like Pixar. This is too sad!

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Shadowfire
June 19, 2009 1:34 AM
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@Shadowfire: My god, I just read the whole article... great story, but so sad.

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Jessica O'Dowd
June 19, 2009 1:52 AM
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Aww, what a very touching story... Nice job Pixar..

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Hector De Jesus
June 19, 2009 2:00 AM
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I'm glad that I'm not the only one that shed a tear after reading this...

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Hector De Jesus
June 19, 2009 2:02 AM
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I say that we start a campaign to put her in a Pixar movie... Simple idea.

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fantomesq
June 19, 2009 3:06 AM
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@Hector De Jesus: Great idea! Someone start a petition! :)

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Jacquilynne
June 19, 2009 2:02 AM
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More Pixar awesomeness

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Oleg Rabinovich
June 19, 2009 2:04 AM
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This story brought tears to my eyes. Thank you Pixar for making a dying girls last wish come true.

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Rachacha
June 19, 2009 2:42 AM
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I am confused, there is too much love on this post. This CAN'T be Consumerist can it? Where are the comments like \"Why didn't Pixar com in with a projector and 8'screen and surround sound system?\"


Seriously though, great story, props to Pixar, and it is quite ironic that this story mirrors the underlying theme of the movie.

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humphrmi
June 19, 2009 2:54 AM
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More Kudos to Pixar and Disney.

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H3ion
June 19, 2009 3:10 AM
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What a decent human thing for Pixar employees to do. The movie has its sad parts but is generally upbeat and typical of the high quality Pixar delivers. What a shame that this little girl died at such a young age.

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fatetwister64
June 19, 2009 3:18 AM
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Oh man . . . . \"Colby couldn't see the screen because the pain kept her eyes closed so her mother gave her a play-by-play of the film. \" . . .

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BytheSea
June 19, 2009 3:37 AM
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Pixar is just amazing. They continue to melt my cold cold heart.

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redkamel
June 19, 2009 3:44 AM
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I made through the whole thing to the end. The picture book got me.

Good for pixar. And I am happy for Colby, it must have been a great comfort to see the movie.

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yevarechecha
June 19, 2009 4:09 AM
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Wow. Yasher koach to Pixar. Their movies are awesome and apparently their employees are, too.

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thereij
June 19, 2009 4:35 AM
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Ditto on the props to Pixar.

Playing devils advocate here, I wonder if they're going to start getting more requests like this. It's a nice gesture but they may be underestimating the demand for service like this.

Still, it's a wonderful thing they did.

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ARP
June 19, 2009 5:38 AM
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@thereij: Actually if you were arguing that Pixar did a bad thing, then you'd be a Devil's advocate. The terms stems from when a priest/bishop was appointed to argue against a person being sainted in the Catholic Church. To impress your hipster, friends use the term \"advocatus diaboli\"


BOT- The cynical side of me thinks that people will hear about this and take advantage of a kind hearted company. Let's hope not.

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Sean P. Yáng
June 19, 2009 6:12 AM
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this story makes me sad :(

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INsano
June 19, 2009 6:37 AM
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Win. Epic win.

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Meathamper
June 19, 2009 8:10 AM
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The fact that she died seven hours after watching means that at the very least, she died happy.

Just like how I would die happy seven hours after watching Avatar.

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WillG
June 19, 2009 8:27 AM
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I'm all teary and ready to forgive Pixar of just about anything now.

@ Pixar, Good on ya guys, I already liked your movies, now I like you personally too.
Thanks.

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xkevin108x
June 19, 2009 11:40 AM
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Good on Disney for this!

Of course, if they'd said no, I imagine the parents would have had the kid down the street burn them an A:7 V:5 off TPB. DVD releases not being simultaneous with theater releases is just propping up an outdated business model. If you could buy a copy as soon as you could go see it, piracy would be cut in half or better.

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bubbledumpster
June 19, 2009 12:52 PM
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why didn't they just download a cammed version?

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logicalnoise
June 19, 2009 1:37 PM
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this not unlike Pixar, they have some terrific people working for them. Last year when teh trailer for Wall-e was released. A girl posted a video of herself watching it. The trailer lacks any talkinge xcept for wall-e slowly uttering his name over the title card. Her rweaction video showed her breaking into tears. I myself was touched by the trailer alone but it was a warcry for the wall-e crew who upon seeing her reaction video distrubuted trhoughout the companya nd pledged to make the movie that her reaction deserved. Anyways they invited her to the premire and teh pixar family and friends after party.

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morganlh85
June 19, 2009 2:05 PM
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That was just about the saddest thing I ever read...

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soulbarn
June 19, 2009 2:12 PM
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That story squeezes my tears out.

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savdavid
June 19, 2009 2:17 PM
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Smiles. Nice! So refreshing to see a company do something thoughtful. (Even if they do send out a press release to let everyone know) Still, I think the kid will be thrilled and in the end, that is all that matters. Good story.

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Anathema777
June 19, 2009 4:56 PM
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@savdavid: I think the Curtin family or their friend told the media. Pixar declined to comment on the story.

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tungstencoil
June 19, 2009 2:18 PM
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Everyone in the office is wondering why I'm crying...

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Willow01
June 19, 2009 2:41 PM
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The person from Pixar who visited Colby with the DVD and all the goodies name is Paul Cichocki, it's located on her journal at [www.caringbridge.org]

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SacraBos
June 19, 2009 3:17 PM
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Everyone is gushing over what Pixar did. Which is okay. But you think this is some amazing thing? Not really.

Now before you jump on me for this, take a good look at Pixar. Watch an interview with John Lasseter. Look at the passion they put in their stories. Look at the emotion they put into everything, even if it's a glorified trash compactor. They understand people. They understand love, sadness, despair, joy, setbacks, triumphs, life, and even death. They celebrate the birth of all the children born during the production of a movie in their credits. They poke fun at themselves.

For Pixar, they couldn't have done anything else. They didn't do this because they've become a big successful movie studio. They became a big successful movie studio because this is the kind of people they are. And that makes them amazong.

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Sherlock Homo
June 19, 2009 3:19 PM
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God, I didn't think something could make me cry this soon after seeing Up. I think the 3-D made it sadder.

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Urgleglurk
June 19, 2009 3:29 PM
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Wow...That's just...wow.
A company with a heart...

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labeled
June 19, 2009 3:34 PM
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And there they are, the real tears, after 3 minutes of sniffles.

I am so touched by the idea that this little girl & her family had at least two hours of life being fair.

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Tank
June 19, 2009 3:40 PM
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Found an email to Pixar. I already sent them my comments.
publicity@pixar.com

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Nighthawke
June 19, 2009 3:43 PM
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This was Pixar all the way. Their company is based on faith, trust and old school friendships. I'll bet that poor soul that took their phone call has yet to recover from it yet.

Bonuses in their paychecks, especially the courier that came with the pre-release DVD for viewing.

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BustedFlush
June 19, 2009 3:52 PM
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That was very nice, and I approve. Good one someone.

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axiomatic
June 19, 2009 4:09 PM
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Well done Pixar.

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Oranges w/ Cheese hates what Christmas has become
June 19, 2009 5:43 PM
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Up was good, but considering the first.. 20 minutes or so, not really the best thing to show a dying child O_o

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rbb
June 19, 2009 6:17 PM
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The only way Pixar could possibly top this would be to place a dedication to Colby on the DVD/Blu-Ray when it is released.

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Nighthawke
June 19, 2009 7:55 PM
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@rbb: Fire the suggestion off to them.

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twerp
June 20, 2009 1:58 PM
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Pixar is total class!

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Amanda Davis Reeves
June 20, 2009 5:19 PM
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I just hope that this isn't going to end up as an urban legend on Snopes. Seems like one though, the way it's worded. I hate to be cynical.

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SLAAB
June 20, 2009 7:20 PM
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Think I just read that the girl died later that night after watching the movie. Also, the girl was so sick she couldn't open her eyes to watch so the mother would describe each scene to her.
Have a happy Saturday!

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