var json_comments = new Array("
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Anonymous
April 29, 2009 2:32 PM
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On the opposite side of that, I once had a customer try to take a swing at me when I couldn't sign in their laptop for warranty repair after they had shattered the screen and spilled beer on it (and, I later found out, urinated on it while drunk).

Violence is not the answer!

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3 replies
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ArcanaJ
April 29, 2009 6:56 PM
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@AlbertaKabobbing: \"Violence is not the answer!\"

Neither, it seems, is pissing on your computer.

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1234tu
April 29, 2009 5:34 PM
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@AlbertaKabobbing: they had shattered the screen and spilled beer on it (and, I later found out, urinated on it while drunk).


I tend to do this every time I use my citrix enabled work computer. so slow. But I am not drunk when I do it... Although I might as well be - as attempting to work with citrix basiclly ensures that nothing is going to get done anyway.

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Quatre707
April 29, 2009 8:50 PM
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@1234tu: The problem is your network and/or Internet connection, specifically the lack of bandwidth, not Citrix itself. Citrix is plenty fast and responsive if there enough room in the tube.

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Nathanael Dale Ries
April 29, 2009 10:13 PM
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@AlbertaKabobbing:

Yep, you definitely need to make sure the tubes are always wide enough. Also, make sure its not clogged with all those dropped packets!

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ArmyCats
April 29, 2009 2:36 PM
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I've also had problems with Radio Shack returns before!

Some of their items cannot be returned. The problem is that they don't tell you which items cannot be returned (at least the one I went to didn't), nor did they put any kind of sticker on the shelves. They do, however, have little words ON THE RECEIPT saying \"This item cannot be returned...\"

Basically no one would know that an item cannot be returned until AFTER they buy it...

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khiltd
April 29, 2009 3:28 PM
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@ArmyCats:

That's a violation of Visa's terms of service and every time someone's tried to pull it on me I end up with a refund AND I get to keep whatever it was I was trying to return in the first place.

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RecordStoreToughGuy_starcommandseries.com
April 29, 2009 10:26 PM
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@khiltd: What? Stores aren't required to give refunds. How is that a violation of a merchant agreement?

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fatcop
April 30, 2009 12:03 AM
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@RecordStoreToughGuy: Stores are held to standards of merchantability of their products.

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josquin021
April 29, 2009 3:18 PM
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@ArmyCats:
I've found that certain stores stock certain items. If the store is franchised, and they don't stock the item, then you can't return the item there.

I had a nice chat with an owner/manager about this once, where he told me that if I were to return a certain iPod FM transmitter to his store, he'd have to pay me and then get in his car and drive to the corporate-owned location a few miles away to actually get any money back for it.

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egoods
April 29, 2009 3:26 PM
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@josquin021: Alright, that story is a little bit false. It sounds like he was using an analogy. The way it actually works is he sends it to corporate, and corporate reimburses him. He would have a very difficult time returning it to an actual corporate store since they can't accept returns from franchises (they're systems and our systems don't talk to eachother).

You are, however, correct in that some stores only stock certain items. Because they're such small stores (the one I worked at a few years ago was 1000Sq Feet) they stock what sells in that area. The store was in an area for older people, so we stocked one copy of Grand Theft Auto IV when it came out. While other stores stocked 30 copies. We also didn't sell many TVs so we typically only had the floor model in stock. It all depends on where the store is located.

Oh, also, the online in-store stock checker lies on everything except Wii stock. Just something that always drove me nuts.

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josquin021
April 29, 2009 4:53 PM
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@egoods:
Very interesting. Thx for the clarification.

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egoods
April 29, 2009 3:14 PM
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@ArmyCats: Sounds like you bought an item off the shelf (and it was the last one they had in stock). That's the employees fault for not telling you. Granted, he probably didn't want to loose the sale. But yeah everything in the store is returnable save for certain floor models that they sell \"as is\".

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Illusio26
April 29, 2009 2:38 PM
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Love the picture!

I smell lawsuit for radio shack.

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6 replies
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Corporate_guy
April 29, 2009 3:15 PM
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@darkjedi26: Why? This isn't a radio shack approved tactic. It's impossible for radio shack to prevent an employee from committing a crime on the job. The only person here who should be liable is the guy who threw the punch.

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nakedscience
April 29, 2009 3:35 PM
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@Corporate_guy: I'd say it would depend on several factors. Did this guy have a record of losing his temper? Does he have a record of any sort? If he has a record, or has a history of losing his temper, I'd say Radio Shack could be held liable for hiring a known lunatic.


We don't know that, of course, but if I was the person who got punched, you better believe I would try to find that out, and not just assume Radio Shack didn't know.

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craptastico
April 29, 2009 8:45 PM
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@nakedscience: the problem nowadays is that it's against the law to not hire a lunatic, as lunacy is a medical condition and it'd be a violation of fair labor laws

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Kaellorian
April 29, 2009 3:07 PM
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@darkjedi26: A suit against the individual, yes, but it would likely be difficult to trigger employer liability - unless there's a tacit understanding when it comes to customer service that punching customers in the face is alright.

The first rule about Radio Shack Customer Service is that you don't talk about Radio Shack Customer Service.

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Shadowman615
April 29, 2009 3:13 PM
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@Kaellorian: One might argue Radio Shack was negligent by hiring a lunatic to handle customer service.

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tc4b
April 29, 2009 3:02 PM
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@darkjedi26: Certainly. I don't consider myself litigious, but getting punched in the face by a retail employee at a place where I shop... yeah, I would sue.

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Trai_Dep
April 29, 2009 3:32 PM
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@tc4b: I'm old school. Don't sue: hit him back. Hard.

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nakedscience
April 29, 2009 3:39 PM
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@Trai_Dep: And then YOU would get sued or tossed in jail.

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silver-bolt
April 30, 2009 7:01 AM
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@nakedscience: Plus cameras would show he threw the first punch. You'd just be hitting back.

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ViperBorg
April 30, 2009 12:41 AM
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@nakedscience: The words \"Self Defense\" elude you.

Hit back, get him under control, then call the cops.

At least that's what I do.

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dragonfire81
April 29, 2009 2:38 PM
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There's got to be more to this story. Did the customer say anything to provoke him? Does the employee have a history of mental instability or is he going through a really rough time right now.

Not that there's any excuse for his behavior, I'd just be interested to find out more details.

Oh and kudos on the awesome pic with the post, Punch-out was awesome back in the day.

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9 replies
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mac-phisto
April 29, 2009 10:00 PM
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@dragonfire81:

Does the employee have a history of mental instability[?]

apparently you missed the part of the story where he works at RADIOSHACK!!!1!

seriously though, as a former employee who stayed thru 3 pay raises* before i could no longer handle the widespread stupidity, i think mental instability is kind of a given.

*actually a pay cut & not the primary reason i left. the primary reason would be b/c i refused to sign a document that gave them the power to garnish my wages if they determined i was liable in causing the store a loss - a practice that is illegal in most (if not every) state.

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Pixelantes Anonymous
April 29, 2009 3:21 PM
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@dragonfire81: \"Can I speak to a manager\"

Very provoking.

Reminds me of this one roid-rage specimen in a bar in Newport, RI once. We had one person, who didn't have an ID with him, with our party. He was over the age limit, just couldn't prove it. The bouncer wouldn't let us in...no biggie. We asked to speak to the manager, in case he'd make an exception. The bouncer almost mugged us. Followed us outside, started ripping his shirt off. I kid you not.

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metaled
April 29, 2009 3:49 PM
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@Pixelantes Anonymous: Bouncers are some of the most dangerous people in the world. Most of the time, uneducated, musclebound, insecure people that go over the top to convince themselves they are better than everyone else and can handle anything. The danger comes when you challenge their authority with any type of question. The law and employment description go right out the window and they will go nuts. Here in Los Angeles, you will here of groups of bouncers arrested every so often for nearly killing a person over no I.D. Most of the beatings go unreported since the people may be underage, have trouble with the law..etc., thinking they will get into trouble. They get more dangerous the longer they hold the position, the more confrontational! Any question challenges their authority and will set them off. \"Respect my Authority!\"
In my younger years, one almost broke my arm when my sister and I got verbal over whether she should drink anymore or not. I hit the pavement face-first outside without ever seeing the guy. My sister begging them to stop the entire time. Cops would not do anything since it was simple assault that did not occur in their presence (100's of witnesses!) The bouncer smirked, lied that I must have fallen and stopped short of laughing at me with the cops there, telling me to go home and sleep it off. I don't drink and was looking after my (drunk) younger sister.
Stay away from these nuts if at all possible.

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dragonfire81
April 29, 2009 4:10 PM
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@metaled: Any employee who flips out when a customer asks for their manager should not have a job, I agree completely.

It's just that, well, I've rarely heard of anyone getting a punch in the face just for making said demand. I think there most have been some other corroborating factor that set him off.

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nakedscience
April 29, 2009 3:37 PM
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@Pixelantes Anonymous: I'd have called the cops!


Recently I was in charge of like, 50 volunteers for a big event which included serving booze. One of our volunteers got drunk on the job (no no no!) so we kicked her out. Then she tried to come back to sneak more alcohol, so one of our other volunteers told her to leave. And then she punched him (the drunk girl). Thankfully the dude thought it was hilarious.

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Trai_Dep
April 29, 2009 2:58 PM
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@dragonfire81: Why don't you visit that location, try to return something and report back to us?

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nakedscience
April 29, 2009 2:53 PM
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@dragonfire81: I don't care if the customer told the dude to punch him, you don't punch your employers.

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SpruceStreetPhil - in a new Pine flavor
April 29, 2009 2:44 PM
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@dragonfire81: maybe the salesman is just an a-hole, thats not too far-fetched in today's world

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Anonymous
April 30, 2009 5:24 AM
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@SpruceStreetPhil: Having worked in retail myself. My first gut reaction was this isn't the whole story. From my perspective majority of customers feel they are entitled to intimidate and harass workers because they have had a bad day or they want to share their misery etc. What the employee did was not right , but I'm 99% sure the customer provoked it.

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Sparerib
April 29, 2009 3:36 PM
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@SpruceStreetPhil: Clearly, this guy is an asshole. I think that what dragonfire81 is getting at is that the facts of the story leave WAY too much to the imagination. I'd be remiss to start speculating motives of course, but there are a lot of details missing.

The mugshot makes me imagine that this guy smells like rotted onions, sweat, and dumpster juice.

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madmathias
April 29, 2009 2:40 PM
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great pic to go with this post. i still have that game!

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TEW
April 29, 2009 2:42 PM
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Wow some people just snap. I want to know if the OP was still able to return his merchandise.

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blazinrebel
April 29, 2009 2:45 PM
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HELPFUL CLERK - \"Sir, I told you several times we aren't taking that brick you thought was a computer back as a return. It's your problem now.\"

UNRULY CUSTOMER - \"Can I please speak with your manager?\"

HELPFUL CLERK - \"Sure, the manager is RIGHT HERE, and here's his assistant...POW! Is there anything else I can assist you with?\"

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donnie5
April 29, 2009 2:58 PM
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@blazinrebel: If that is how it went down, then that is AWESOME!

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spongebue
April 29, 2009 2:45 PM
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I've been to that exact location before. They told me that my uhf ANTENNA (not a tuner, VCR, television, but an antenna) would not work after the DTV switch.

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3 replies
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KingPsyz
April 29, 2009 4:34 PM
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@spongebue:
well technically the antenna will work, it just won't be picking up any stations since they're going to stop broadcasting on those bands in most regions after the DTV switch...

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fatcop
April 30, 2009 12:08 AM
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@PSN: kingpsyz: a UHF antenna is broadbanded enough to pick up just about anything.

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spongebue
April 29, 2009 5:07 PM
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@PSN: kingpsyz: No, the antennas are not effected, it's the signal they pick up. In Eau Claire, they stopped broadcasting in analog on the original date, with the exception of one channel with that \"Hahaha, you haven't upgraded yet. Here's what you need to do now, loser...\" video loop. I'm using that antenna to pick up digital stations right now.

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Liam Kinkaid
April 29, 2009 2:45 PM
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I wonder what would have happened if he refused to give his phone number?

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3 replies
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pgh9fan1
April 29, 2009 4:26 PM
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@Liam Kinkaid: This happened to my dad once. The clerk actually locked the door and wouldn't let him out because my dad wouldn't give him his phone number. As my dad picked up the phone to call the police the manager came our and apologized profusely and let him leave. The employee was terminated.

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crashedpc /sarcasm
April 29, 2009 2:47 PM
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@Liam Kinkaid: Knife in the kidneys.

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tenners
April 29, 2009 2:46 PM
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Poor Boxcar Joe. He only wanted to speak to a manager.

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WiglyWorm must cease and decist
April 29, 2009 2:49 PM
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Curious.

As a former Radio Shack employee, I can tell you that store managers and employees are empowered to (and encouraged to) take care of any issue under the $50 threshold with a cash refund regardless of reciept, purchase date or anything else.

Under $100 dollars they are empowered (and, again, encouraged) to take care of you with either cash with a receipt or gift card without (again, regardless of purchase date).

Under $500 dollars you will have to clear it with the district manager if you don't have a receipt, but you should still at least get a gift card.

Also, if you do give them your name when you purchase it (yes, you will get the catalog in your mail for a period as a result of giving out your name, even if they tell you otherwise), they can look up your receipt online and take care of you that way.

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4 replies
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sonneillon
April 29, 2009 3:29 PM
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@WiglyWorm: Are they also empowered (and again encouraged) to punch customers in the face?

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WiglyWorm must cease and decist
April 29, 2009 5:08 PM
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@sonneillon: I can certainly tell you that I was tempted to punch a co-worker in the face... but aside from that, I am not allowed to comment on face-punching policy due to an NDA.

:P

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snowburnt
April 29, 2009 3:01 PM
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@WiglyWorm: you mean you don't have to give them your name, address, phone number, birth date, mother's maiden name, blood type, cheek swab, sexual preference, favorite color, first born son?

They got furious with me when I decline.

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nakedscience
April 29, 2009 2:56 PM
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@WiglyWorm: Well, I assume the employee has issues and therefore doesn't care about these policies and rather, just wanted to punch some guy in the face.

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Radi0logy
April 29, 2009 2:56 PM
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I don't know, the guy looks more like Pizza Pasta than Mike Tyson to me... you be the judge:

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Nighthawke
April 29, 2009 3:19 PM
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@Radi0logy: He's definitely Pizza Pasta.

And now he's going to be paste.

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Radi0logy
April 29, 2009 2:57 PM
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@Radi0logy:
dangit I am so fail at linking images here. well here is the url at least

[i40.tinypic.com]

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Trai_Dep
April 29, 2009 2:57 PM
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If the employee would have used an RC-robot to hit the consumer, I'd have given him brownie points. As it is, he needs to find a job at the local Tap Out store.

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3 replies
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tc4b
April 29, 2009 3:23 PM
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@Trai_Dep: Do you mean, have the guy hold still while the employee uses the control to maneuver the robot to \"punch\" him, or do you mean the employee grabs the robot by the legs and smashes it into the customer's face?

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Radi0logy
April 29, 2009 3:44 PM
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@tc4b: both of those options sound AWESOME

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PersonalBest
April 29, 2009 3:05 PM
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@Trai_Dep: Call me an optimist, but I think that all Consumerist disputes could be easily solved with a heated game of Rock 'Em Sock 'Em robots.

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You Cannot Untoast
April 29, 2009 2:59 PM
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They use the same training video as PopCopy, apparently.

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donnie5
April 29, 2009 3:01 PM
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I think all customer service debates should be done this way. Survival of the fittest ya know?

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Jenkinsbball
April 29, 2009 3:01 PM
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Official Radio Shack policy dictates that if returns come through the door, beat the shit out of the customer until they run. Then, they'll know not to fuck with Radio Shack.


Signed,


CEO

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plutonyum
April 29, 2009 3:03 PM
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\". . . And my *left* fist is named 'District Manager.' You want to speak to him?\"

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CreativeLinks
April 29, 2009 3:08 PM
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The first rule of Radio Shack. You don't talk about returning items.


The second rule of Radio Shack. You don't talk about returning items.

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Reid Antonacchio
April 29, 2009 3:12 PM
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working at radio shack was easily the worst job i ever had, the lies to us and the ones they wanted us to tell the customers resulted in me walking out after about a week.

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S-Meow P-Meow
April 29, 2009 3:13 PM
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\"You've got questions, we've got a mean left hook.\"

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Blueskylaw
April 29, 2009 3:19 PM
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Thank you, come again.

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Michael Belisle
April 29, 2009 3:53 PM
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And here I was expecting this headline to be metaphorical, like when Ohio punched debt collectors in the face.

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mrm514
April 29, 2009 4:09 PM
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If you search both the customer and employee's names on the Wisconsin Courts website, you will find that the customer has NUMEROUS offenses, disorderly conduct, etc., and the cashier has none. Interesting.

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nakedscience
April 29, 2009 4:15 PM
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@mrm514: Did the customer hit the cashier first? If not, then the cashier is still at fault. You don't hit customers (unless it is self-defense, and from what little we know, it does not seem like it).

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mrm514
April 29, 2009 4:29 PM
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@nakedscience:
Not sure, but it could be a case of a repeat offender looking for a lawsuit, provoking whomever he could, just hoping for a response like this.

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Shoelace
April 29, 2009 4:46 PM
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That Radio Shack guy looks like a real charmer. Was this interaction recorded? I'm in Radio Shack so infrequently that I have don't know if they have cameras.

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IfThenElvis
April 29, 2009 4:53 PM
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The employee thought the new RS slogan was \"Get Stuffed\" not \"Do Stuff\"

[i41.tinypic.com]

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PsiCop
April 29, 2009 4:58 PM
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I'm sorry but as others have said, there MUST be more to this story than just what's in the report. Unless someone is criminally insane, asking to see a manager is not enough to trigger a punch in the face. Something else must have been said or done.

Not that I think the customer somehow \"deserved\" it, just that there must be some backstory or additional information not included here. Such as, maybe the two of them knew each other and had been in a fight before in a non-Radio Shack setting?

The possibilities are endless. Some investigation is in order.

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Customer_Service_Slave
April 29, 2009 5:29 PM
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The employee is my hero. So many times I wish I coulda done, but didn't have the balls.


You guys don't understand what it's like when you tell someone no, and they undermine your authority and go over your head. It basically says, okay, I hear what you are saying, but you are not important enough for me to take a no and leave. Move your little ass over so I can talk to a big boy.

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humphrmi
April 29, 2009 6:42 PM
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@Customer_Service_Slave: That attitude is why you'll never be a big boy.

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Datacloud
April 29, 2009 6:17 PM
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I was wondering how a guy who looks like that could get a customer-facing position, and then I realized it was Wisconsin.

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Silversmok3
April 29, 2009 6:30 PM
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I can see why someone would do that.


Customer: Im returning this phone
RS employee:the phone has obvious corrosion from water damage.
customer; ITS NOT WATER DAMAGE!
RS manager-Its water damaged
Customer: Your employee is a jackass, its not water damaged at all...


Keep in mind,the phone looked like it came from the RMS Titanic.


True story. I sure felt tempted to punch that dude out that day....

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mac-phisto
April 29, 2009 10:27 PM
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@Silversmok3: oh man, i have a whole list i can add to that, like:

-the time a guy bought our $400 metal detector & returned it 3 days later (after he found his wedding ring). & related - the time an out-of-towner bought the $1000 garmin to get around town & subsequently returned it before he went home.

-the time a woman wanted to return a gmrs walkie-talkie 18 months after she bought it & wanted her full $20 back (the item had gone disco & was down to ~$6). that lady was so persistent she extracted the DMs HOME NUMBER from his office. i think even he wanted to punch her in the face.

-the guy that kept buying & returning an onkyo home theater saying it was defective (it wasn't; i tested it. & i tested the 2nd one he bought/returned). the third time he came back, i gave him the first unit he returned & kept cycling the same units, but a punch would've been so much more satisfying.

-every time someone tried to return their spent watch batteries as defective.

-every time i had to have the argument that no, you did not buy that item here. we don't sell [insert walmart/target/circuit city off-brand].

then, of course, there was the endless stream of \"do you think they sell this next door (walmart) cheaper?\", or, \"can you help me set up this device i bought at [competing retailer]?\"

come to think of it, that job made me awfully tense...

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junip
April 30, 2009 12:24 AM
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@mac-phisto: i had a couple of guys buy a big stereo system and some expensive speakers only to return them after the weekend was over. They'd obviously bought them for some party they were throwing and I told them I wouldn't take them back until they found the little wire accessories that it came with that they'd misplaced. They were pissed at me, but I was equally if not more pissed at them.
are radioshack employees still on commission?

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mac-phisto
April 30, 2009 3:37 AM
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@junip: when i started, it was still 7.5%/5% (but you had to sell >$150/hr). the first \"raise\" was straight 5% above $100/hr (depending on store volume). but that was simply not good enough, so RS created a new raise - 3% on all accessories (what used to fall into that 7.5% category). & they eliminated all bonuses for store managers (after telling them they would increase bonuses if the company exceeded certain goals; which they did).

that was 2007. i couldn't hack it anymore. i was on my 6th manager in less than a year, \"customers first\" changed to \"reset endcaps 3 times/week\", our CEO was given a shit-ton of money for lying on his resume, they laid off a whole building of people by email - it was just too much.

so, to answer your question, afaik, there is still a nominal commission schedule. SPIFFs still exist on new line cell contracts, SPs & RSAPs. but it's nowhere like what it was 5+ yrs ago. when i started, it wasn't hard to net $250-300/wk working 20 hrs. when i left, i was lucky to see $150/wk (net) for 25+ hrs.

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TCTH
April 30, 2009 12:35 PM
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@mac-phisto: The joys of working for a company run by Julian Day. Is he still the CEO?

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JackWalker
April 30, 2009 5:18 PM
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@TCTH: Oh, he is. There are also quite a few interesting people joining the ranks of upper management. Seems that RS has become infected with Blockbuster's leftovers.


The only thing that I'm amazed by, is that RS is still floating comfortably in this economy despite what the majority of customers have to say about it.

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DrNick
April 29, 2009 6:39 PM
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I went to Radio Shack yesterday, and not only did they NOT have inductors, the salesperson didn't even know what they are! They've turned into a crappy tiny Best Buy.

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Corporate-Shill
April 29, 2009 7:18 PM
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To paraphrase Paul Harvey ...


\"Can we have the rest of the story\".


Not saying the customer is at fault, but I suspect there is more to this story than a product return.

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almightytora
April 29, 2009 8:06 PM
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They should put that ass in the mass murderers section of the jail. See how he fares with them.

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Bobby Smith
April 29, 2009 8:06 PM
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Im sure there is more to the story. Unless the guy had mental issues I don't think he'd beat a guy's face in for asking to speak to a manager. Maybe the two knew each other personally and were already enemies or something.

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Gilbert Tang, Jr.
April 29, 2009 10:09 PM
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I honestly laughed for about 15 minutes at the picture you folks chose for this post.

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MooseOfReason
April 30, 2009 4:35 AM
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I like how the title doesn't say \"Radio Shack employee.\"

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jc364
April 30, 2009 2:15 PM
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I've never really been a fan of RadioShack. Overpriced products and pressure sales are not the best ways to keep customers.

I'll only go to RadioShack if there is absolutely no other store that sells what I am looking for.

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mathew
April 30, 2009 5:55 PM
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This is why I shop at Wongburger Electronics. Plus there's a chance to rip and win on every receipt.

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j3s
May 2, 2009 6:04 AM
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Radio Smack.

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