![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-242944-100x100.png\")
Some how I don't get these calls anymore. Last time I played with the woman saying \"I just bought my car and the warranty is supposed to be good for another 4 years. What do I do I'm scared\" But she wouldn't play along so I just hung up.
Usually I try to press 2, get hung up on, or press 1 ask to be taken off and get hung up on. Sigh... at least these jobs aren't outsourced.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-348745-100x100.png\")
I was in Kazakhstan and got a phone call from a car warranty company on a phone in what should have been a closed system.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-901550-100x100.png\")
National Auto Warranty Services
100 Mall Parkway
Wentzville, Missouri, 63385
800-649-1856
i called that number and it said it's US fidelis insurance
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-352008-100x100.png\")
@RB_Bhoy: US Fidelis is correct. They are in fact Dealer Services, which is cross-listed on the BBB site with National Auto Warranty Services. All have been linked to oneautowarranty.com as well in some way (like asking CSRs for a website), which itself directly references Dealer Services.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-59056-100x100.png\")
National Dealers Warranty: AKA US Fidelis (the one with all those TV ads)
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-280864-100x100.png\")
HOW DO THEY MAKE MONEY?
I'm serious. All they seem to do is hang up on people. How is this profitable?? Is this like the Jerky Boys with trust funds?
![\"user-pic\"](\"/css/images/default.gif\")
There are such big bucks in extended warranty insurance that these companies can afford to:
A) Payoff some claims. Hells Bells they could pay off every claim and still come out ahead.
B) Hire staff, equipment etc to be abused, misused and put away wet. Shucks darn, just one customer suckered a week might be enough to cover the employee's salary. Two is gravy. Three gets you the cruise to the Bahamas and the corner office.
![\"user-pic\"](\"/mt-static/support/assets_c/userpics/userpic-48863-100x100.png\")
@bananaballs: I know someone that bought a warranty from of the those calls. And it came in handy when the car broke down months later. He faxed an estimate in - worth more than the cost of the warranty - and they foot the bill.
Apparently, some are legit businesses but I would never have guessed.
@dohtem:
\"Legit\" businesses don't illegally telemarket and hound people until someone, anyone, buys their crap.
![\"user-pic\"](\"/mt-static/support/assets_c/userpics/userpic-87038-100x100.png\")
@bananaballs: Every contract they actually DO get is quite profitable, so I'm sure they can afford to hang up on a few prospects. Besides, the Consumerist readers they were hanging up on are hopefully too savvy to get taken so easily.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-905315-100x100.png\")
Last time I got that call I played along and gave hime the stats on my parents \"new\" car, a 1989 Honda Accord. The guy said I sounded too pretty to drive such an old car.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-16563-100x100.png\")
@Frequentlywrong: Next time, try to say with a straight face, \"Oh. That's my pick-up sex car. All vinyl. You know...?\"
If that doesn't get him off his script, nothing will.
@Sheogorath: no, actually he was stateside....it was pretty funny. I have an excellent phone voice, the kind that has made many CSRs stop mid-sell and ask me out.. I in NO WAY look the part of my voice, but I do know the power:)
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-132691-100x100.png\")
I got one last month - the caller id showed \"Warranty Alert\". Sent it all to our attorney general's office, hope it helps.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-159929-100x100.png\")
I'm more annoyed with the ones telling me that this is my captain speaking and that I've won a cruise - mostly because they start with a loud foghorn that scares the shit out of me.
We purchased a cell phone for one of our kids. Within 2 days of activating it they received multiple car warranty calls telling them that their car warranty is expiring. Since said kid has no car or license they found it amusing.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-115879-100x100.png\")
@bohemian: We got a phone installed on Monday and on Tuesday my gf said we got a call from these guys.
Wow, how timely. I just got my first one of these calls today on my AT&T phone. I played along but they caught on and put me on hold forever, so I hung up.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-417754-100x100.png\")
I get the calls all the time. Best thing to do is keep them on the line, give them the AG of your state as a number to call back. Mine was from Fla. Consumerist fails again. Get off the teat of CR, Ben.
I got one of these calls on my Verizon cell phone at dinner time today. I missed the call, and only caught the voicemail. Just a recording of their robo-caller. And the caller-id came up as \"Unavailable\".
I got a few of these on a land line a couple of years ago, and I couldn't even properly report them to any agency, since the caller-id info had an extra number, and all of the web forms only handled a 10 digit number!
At least VZW is more effective than the government. I filed an FCC complaint but have heard nothing and AFAIK, the FCC hasn't done a thing.
It's interesting that these are being settled for chump change. I would guess $50K is nothing to these scam outfits.
I just got another one on my cell phone today, so VZW still has some work to do. I missed the call but no message was left and the caller id read 702-520-1295.
Oh yeah, and a coworker keeps getting calls about health insurance at work.
Does a $50,000 settlement seem like a pittance to anyone else? I could have sworn the Do-Not-Call act allowed for a $10,000 fine per occurrence, and I'm sure there have been millions of occurrences. One of these guys even mails me crap, I'm pretty sure the sift through public records for vehicle titles and use that info, as I don't know how else they would get my phone number.
Yeah. The Missouri AG sued them for this last year, they settled and agreed to stop. And yet they're being sued by the Missouri AG again... for the same thing... a year later.... what does that tell you?
File a complaint with the Federal Communications Commission by dialing 877-382-4357 or at [esupport.fcc.gov]
File a complaint with the Federal Trade Commission at [www.ftccomplaintassistant.gov]
File a complaint with the Missouri Attorney General's office at [www.consumer.ago.mo.gov]
File a complaint with State of Florida SoS by emailing dosgeneralcounsel@dos.state.fl.us
File a complaint with the Better Business Bureau at [odr.bbb.org]
Contact the St. Louis Missouri FBI at stlouis@ic.fbi.gov
File a complaint with your cell phone company.
Below is the company's contact information.
National Auto Warranty Services, Inc
aka US Fidelis, Inc
100 Mall Pkwy
Wentzville, MO 63385
Tel: 636-639-1620
Website: [www.oneautowarranty.com] | [www.usfidelis.com]
President: Darian Atkinson
VP: Cory C. Atkinson
Chairman: Philip J. Jehle
CFO: Fred Kolb (ext 7731)
Legal Dept: Michelle Skidmore, Stacey Scales
General Sales Manager: Derek Carroll (ext 7799)
General Manager: Eddie Struckman (ext 7706)
Team Managers: Brian Hayes, Brian Sczepanski, Chris Robinson, Len Woolfenden and Nils Foldberg.
Florida State Incorporation #: F05000006403
@nevesis: I hope some of this makes a difference. I've filled three or four complains with the fcc already, of course all from different numbers (stupid robocallers). I have a hard time seeing how it helps. My wife and I have each received two calls from National Warranty Services this week. I was hung up on twice by them when trying to tell them they had called my cell phone.
@nevesis:
The Missouri AG filed a SECOND lawsuit against them last week, and they're being investigated by Attorney Generals of 40 states:
[www.bizjournals.com]
Um, the acronym of \"Federal Auto Protection\" is FAP. Ehhh...
I recently got one of those phone calls - hung up on me before the recording ended though. I wanted to know what kind of warranty they'd offer me on my car....whose warranty 'was just about to expire.' I could have sworn its warranty expired in '94.....
Hit \"1\" and ask for the name of the company, city and phone number; or hit *69 for the phone number; or get the phone number from your caller ID,
note the time and date of the call
then immediately go to
https://esupport.fcc.gov/form1088/consumer.do?form_page=1088B
and file a complaint with the FCC.
I used to get 2-3 calls per day for a similar scam. After a few days of filing complaints, the calls changed--the prerecorded message would stop, an operator would start a spiel, \"This is Buh...\" and then slam the phone down, as if she'd been notified by her machine or a supervisor to cut shot that call.
After a couple of days of call-us-interruptus, nothing, blissfully for months...no more calls.
Go, FCC!
I got a call 2 days ago and while I waited for them to connect, I put them on speaker phone, andI launched a particular iPhone app (on another phone) that basically repeats every sound the phone picks up in a high pitched 'hamster' voice.
It took all my self control to not burst out laughing every time the hamster would repeat what the csr said.
It went on for about 5 min before he said that he thinks there's a technical problem with the line and he'd call back (never did)
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-405274-100x100.png\")
I am sick of these clowns calling me. My car has been out of warranty for years and I don't intend to buy one from a telemarketer! I hope they go to pound-me-in-the-a_ _ state prison for life!
So that's the outfit that Rusty and Steve Wallace shill for, eh? Interesting.
Yesterday, I thought I was receiving one of these calls from 800-465-7962, but I picked up anyway, listened to the recording, and it was very similar, EXCEPT it was for Medical Benefits for as low as $3 a month!!!
I'm convinced, there will be no end to these types of calls
My mom got scammed by one of the Missouri outfits a while back. She had a 10+ year old car with 100K+ miles on it and they assured her it would be covered. When she got a copy of the policy it explicitly excluded a car of that age. She had set up for an auto debit from her checking account. I got her to close that account and open a new one, then finally (somehow) got the money back for the money they had already taken out.
It's not the only time she's been taken by a scam. It's why I won't let her get a computer, because she'll believe that she has money coming from a Nigerian dictator's estate.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-174344-100x100.png\")
I think we should find their owner's home and cell phone numbers and put them on each other's lists.
@DeanOfAllTrades: You've given me a brilliant idea. We use their phone number for free ringtones, we give Nigerian scammers the free ringtone peoples' email, give Email spammers the scammers' emails, etc. We turn all the opportunistic scum onto each other and hope they collapse. Okay, they won't collapse, but they can waste their time bothering each other, and in turn be distracted by the people bothering them.
they have been considering converting an old Budget Car and Truck rental call center that shut down to a \"Car Warrenty\" center here in Wichita Falls (north texas).
From bad to worse right :P
Anyways as bad as it is, people need jobs so I am afraid people here will actually take the jobs...such a horrible situation.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-685967-100x100.png\")
I was wondering why my warranty (which has 5 years left) was suddenly \"about to expire\". I was just going to call my dealership and ask them what the hell was going on. I guess these people aren't affiliated with Toyota after all.
Maybe the caller with the amazingly low credit card rates can be next?
Forget about complaining to DoNotCall. They need the caller's entire history, including name, address, phone #, how long they have been in business, what they said, what you said, and where the caller eats lunch. What a farce.
Does anyone actually ever fall for these?
You forgot my favorite robocall scammer.
Aimee Pavey
Account Manager
Dealer Preferred Warranties
866-661-2565
a.pavey@dpwarranties.com
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-159466-100x100.png\")
Wow, so I was right when I saw those US Fidelis commercials and thought to myself \"Those are probably those scammy fuckers that keep calling everyone, including me\"? That is unbelievable! I guess if the shoe fits, throw it at their goddamn head.
I found the best thing is to just get a rep and play their game. I ask \"Which one of my cars is out of warranty\". They responded with \"we don't have your personal information\" to which I say \"you must, you have my phone number\". After a few minutes of playing that game they girl say \"I see your number is xxx-xxx-xxxx, we'll put you on our do-not-call list\". I almost said too bad, I could use the fun! I think if you waste their time so they can't make any money they're going to start putting numbers on their do-not-call list as all they will do is waste their time - if we as consumers make it difficult for them to do their business they will eventually stop.
![\"user-pic\"](\"/mt-static/support/assets_c/userpics/userpic-298926-100x100.png\")
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-226755-100x100.png\")
This is just Missouri's way of trying to get the country to acknowledge it exists
@Jacob Schumer: Although it's funny to pretend like Missouri doesn't exist, we know it actually does.
Unlike Wyoming, which is a government conspiracy.
But hey, Missouri loves company.
@Jacob Schumer: I'll be deep in the cold, cold ground before I recognize Missourah.
@Jacob Schumer: Show me.