In order to take advantage of the refund you:
Must be 18.
Must involuntarily lose your job.
Have personally paid for the travel you're looking to get refunded and be a traveler on the reservation/itinerary for which a refund is sought.
After all of that trauma, all you need to do is sign an "Eligibility Letter" and have it notarized — fax it to JetBlue at least 14 days before you fly, and then send the original by certified mail.
JetBlue says:
"JetBlue is committed to helping customers book stress-free travel plans, and based on their feedback we made adjustments to our refund policy to allow them to book with confidence," said Robin Hayes, executive vice president and chief commercial officer for JetBlue Airways. "This price promise allows them to book early and take advantage of our low fares without worrying they will lose their money if they need to cancel their trip due to job loss."
The offer applies to new air-only JetBlue flight purchases made between February 1, 2009 and June 1, 2009. You can find more information about this refund guarantee, here.
Promise Program [JetBlue]
The JetBlue Promise Program: If You Lose Your Job, We'll Refund Your Fare (Press Release) [JetBlue]
It's $100 now.
]]>Must be 18."
Dammit. I haven't been 18 in a long time. Guess that rules 90% of us out.
]]>Hmmmmm
Says something about the average JetBlue customer OR the flight attendents. Hubba Hubba.
]]>Slimy program designed to tug at the heart strings. Pretty much describes both Hyundai and Jet Blue's programs.
]]>It's a new business pattern that can be the way out of the recession.
Why? The recession worsens because people are *scared* of losing their jobs. Not because they've actually lost their jobs. And this fear causes wide shifts in spending. Which then causes real job loss.
But this program is a solution out of that cycle: The refund guarantee removes the fear, which stops the change in spending.
Hopefully, this marketing idea will catch on as other businesses aim to compete.
]]>"fax it to JetBlue at least 14 days before you fly" probably ought to say "before you were going to fly", since they'll be cancelling your reservation.
I wonder why the program has an end date though? Does JetBlue think things are going to be rosy by June?
]]>Just thought I should make note of this.
]]>Well, my husband has to fly a lot for work. He fronts the money and then the company reimburses him (no company credit cards). I would be really pissed off if he we were stuck paying for his ticket or all the cancellation fees. I think this is a good idea by Jet Blue.
]]>They'll probably blame your layoff on the weather, and renege on the guarantee.
]]>This brings something much more alarming: the fact that airlines would refuse a ticket refund in the first place to those who had lost their jobs and given the airline advanced notice of such.
]]>Consumer confidence is low, but I just get a bad feeling about where this is going...
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