(Photo: xanteen)
]]>They would be able to locate you by Social Security Number. The only problem to this is that if you had Sprint Service, you would have been in the old billing system which is Premier and P2K which they have since gotten rid of. It would now depend if they transfered that old acct to the new Unified Billing System. If you had Nextel service, they will be able to locate your acct in a Jiffy for all Nextel customers are in UBP system. @yajjo:
]]>They do look more appealing then VZW or ATT but they are the network for most dropped calls and they do not have coverage like Verizon. I know for I have Verizon service and I worked in the Sprint Retention Department. I had Verizon service for Sprint service is not the greatest. If price is a problem, Metro PCS is best choice if you are stationary keeping in mind that they are building thier network quickly now with the economy and getting more and more subscribers because they want to save money. Otherwise, if it is the great coverage you want, Verizon would be the number one choice. @cc82:
]]>Problem 1 with that argument, many people were renewed in their contracts without sufficient notice. Then, if you go to cancel service, thinking your contract is up, you get charged. Again, without notice.
Problem 2 is that the reason for canceling is not always the consumer's failure. I know from personal experience that if you cancel your service because the phone ordered has not been delivered after 6 months and eight "tries" to various addresses, the ETF is still charged. Even though the promised service (and phone) were never received or used.
As one who has happily been in many a contract since, I think that the policy needed a heavy rework, and I'm glad to see it got one. The companies will benefit far more than they suffer from making this gesture to the consumer base.
]]>For two, ETF's are still perfectly fine for all companies.... just not flat-rate ETF's. They can still charge an arm and a leg as long as it is pro-rated in some fashion, so if you don't want to be assessed a penalty, don't break your contract.
or at least only break it if the benefits outweigh the consequences. in many cases, i'd be willing to pay a hefty sum to never deal with certain companies again.
]]>@dewsipper: There is something weird about it. The fonts look the same color as the background and the window has huge scrolling bars. You have to go all the way to the right to see anything.
]]>Last time I got settlement money, the forms were so complicated that I had to hire a CPA do do my taxes. I think I'll pass and save myself the $140 CPA fee.
]]>How the hell are they going to refund only "a part" of a charge that was legally declared invalid in the first place (at least in CA)?
]]>@dewsipper:
I can't pull it up at work either (IE6) but I can I my iPhone.
Ha, I guess I must have been the only one to find the Sprint cancellation # and get my contract cancelled early (I was leaving the states to Canada, they were very understanding) and not be charged any ETF.
]]>I don't think there is a way to prove it. I just filled out the questionnaire, and it just asked you if you if there was a time where you would have canceled, except for the ETF. There have been plenty of times I've *thought* about cancelling, but didn't...so I just said yes, and hopefully should get my $35.
]]>@bravo369: I have dates and times of every time I called Sprint complaining that there was no service where I moved, and that the ETF should be waived. They should have records of every day after that where they supposedly sent technicians to my location to "verify reception", although I never saw a service vehicle of any sort during the times they supposedly checked.
]]>$35 if you didn't cancel sprint for fear of ETF? how can anyone prove that? I would assume that every current Sprint customer can file a claim and get a free $35 whether they wanted to cancel or not.
]]>@dewsipper: Same here. I'm stuck using IE6 'cause I'm at work, I wonder if that has something to do with it. Not that that's really an excuse, more of an explanation . . .
]]>Wow, I must be doing something wrong. I can't get the "File a Claim" button to do anything. Class III.C for me - four lines worth.
]]>Does this apply for CA residents as well?
Would Sprint keep a record of your participation in the class action if you're a current customer? That would severly impact contract time bargaining if they did.
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