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January 23, 2009 3:17 AM

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Very nice. Congrats on a quick and fair settlement of the issue!

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January 23, 2009 3:21 AM

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Just coming home from a week long annual company meeting, you can bet that the slowing economy was mentioned several times. One of the things that was constantly pushed to us was that customer service could not, would not, and should not ever be cut.

The customers that you have after the economy picks back up are the customers that you retained by being good to them even when they weren't buying anything due to not having the funding.

1 replies

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bwcbwc

January 23, 2009 9:12 PM

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@stopNgoBeau: I'm also seeing more stories that companies are paying more attention to retaining their experienced workers during the current layoffs, as well as using alternative cost-cutting measures so that layoffs aren't required (or at least not as many). So it seems like even some big corporations are paying attention to the long-term future.

On the other hand, I think some of these companies are using long-term strategies because there isn't anything they can do in the short term that will let them beat their numbers, anyway.

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InThrees

January 23, 2009 4:10 AM

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That is (lots of expletives) outstanding.

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January 23, 2009 4:13 AM

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I am glad to see a customer with an honest situation get an honest and appropriate response.

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Anonymous

January 23, 2009 5:08 AM

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That's impressive and this sort of action gets the attention it deserves due to blogs like this. The quick no bull response is sadly almost unprecedented. There is a significant amount of unbiased information about services like these out there. I know justaskgemalto.com has pretty solid info about paypal.

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Trick

January 23, 2009 5:39 AM

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It is nice to read a good story but lets face it, most people don't talk about the good experiences.

Most small businesses and even large ones do a good job on a day to day basis... those that don't fail in the long run as we have seen here time and time again.

1 replies

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January 23, 2009 1:52 PM

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Most do a good job, unless you're talking about any company in the telecom industry. They are all terrible and incompetent when it comes to customer service. Every single one of them.

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starrion

January 23, 2009 5:43 AM

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Had he wanted to get the opposite type of story he could have tried getting the refund through Paypal.

They would have seized the funds in his account, drained his bank account, held all the money for 180 days while Carbonmade would have their account held for fraud.

Neither side would get their money back, and the semi-evolved simians at Paypal would be patting themselves on the back for busting \"fraudsters\". ***

*** this is a highly exaggerated story. Comparing Paypal fraud investigators to semi-evolved simians is highly insulting to the simians.

1 replies

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MightyDwarf56

January 23, 2009 7:41 AM

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@starrion: That made me laugh, thanks.

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Trai_Dep

January 23, 2009 7:45 AM

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My heart goes pitter-patter when I hear of good companies like this. Yay, Carbonmade!

1 replies

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Emily Hanhan

January 24, 2009 3:41 AM

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@Trai_Dep: Oh, my heart definitely went pitter-patter when I got my email from Carbonmade. I knew Consumerist readers would appreciate such a company. :)

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January 23, 2009 9:18 AM

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Good to know that there are still good companies that tret consumers like normal beings.

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Allen Harkleroad

January 23, 2009 11:35 AM

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Hmm, I've never had a problem with PayPal and I have had a business account with them since 2001. Not one single problem, period. Every time I needed assistance they were quick and courteous and took care of the issue immediately.

1 replies

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starrion

January 23, 2009 9:06 PM

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@Allen Harkleroad:

Do you have compromising pictures of Ebay/Paypal execs?

Because having dealt with them personally and hearing the stories from friends having to deal with them, I have concluded that their personnel are the least helpful, rudest and singularly incompetant pack of $#^&heads to wander in out of the rain.

BUT I'M NOT BITTER!

\\NO I WON'T FAX IN ANOTHER PHONE BILL! FIND THE LAST THREE I SEND IN!

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Anonymous

January 23, 2009 1:16 PM

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You missed 8 errors on your credit card statement?? You should always match your receipts to the credit card statement every month. You can throw the receipts out after this matching, if you like.

Over the years I have found many errors on my credit card statements. One error was for $ 365.00 charged on two different statements.
l

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Emily Hanhan

January 24, 2009 3:33 AM

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@TobiasCabaje: Yes, I'll admit I was a dumbass and a n00b at the credit cards. This was a pleasantly solved way to learn how not to be a dumbass. So I thank Carbonmade for being awesome and helping me learn to actually check my stuff on a regular basis!

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January 23, 2009 2:17 PM

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\"(It's probably no surprise to you that it's a small business and not a corporation.)\"

Last time I checked, an LLC is a corporation. In fact, it is a limited liability corporation. Which like other corporations limits the personal liability of those that run and own the corporation.

A corporation can be as large as GE and as small as your next door neighbor. Snarky comments such as the one above don't educate and spread an irrational dislike for the \"corporation.\"

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Michael Fricke

January 23, 2009 2:33 PM

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LLC = limited liability company. It's technically a different form of business entity than a corporation.

But Chris was still wrong to write that line because being a \"corporation\" has no impact on the size of an organization. Most small businesses are corporations.

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Hotscot

January 23, 2009 5:59 PM

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Stories like this make me more mad at large faceless companies who will try their best not to help you and wiggle out of their responsibilities.

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Brunette Bookworm

January 23, 2009 6:08 PM

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@Michael Fricke: Exactly, whether a business is incorporated or not has no refelction on it's size. It just reflects how responsible the owner is, personally, for debts.

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January 23, 2009 7:10 PM

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Hey! They took my name! It's nice to see they appropriately handled the problem.

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